This is a comprehensive overview and discussion about ServiceNow's Digital Portfolio Management (DPM) product and CSDM. DPM represents a convergence of managing Service and Application together in one place, and sets the stage for becoming "Digital Product" centric.
Continue the discussion on our community here: www.servicenow...
We have broken down each section below.
4:45 - DPM research and background
6:00 - How to get Digital Portfolio Management and license requirements
7:10 - DPM Demo - the 2 types of portfolios
9:00 - Home page
11:00 - Creating personal portfolios
16:40 - Common way to see Services and Applications
20:10 - Bringing Dev and Ops into the same room
22:05 - Plan, Build, Run, Risk views for Business Application
26:00 - Run tab Business Application vs. Service discussion
30:00 - Risk, info tabs on Business Application
32:35 - Viewing CSDM relationships in the new Node Map diagram
35:40 - Plan, Build, Run, Risk views for Service
36:30 - Enterprise Portfolios, taxonomy structures
41:00 - how do you start, aligning to CSDM
48:00 - Service owner’s new home
53:20 - Recommendations on getting started: divide and conquer
59:15 - Typical challenges when not following CSDM
1:01:00 - How Incident management uses a mature CSDM
1:06:20 - Recommendation Principle CI Classes in Incident Management
1:11:00 - Offering use in Incidents, targeting specific consumers
1:12:00 - Data Foundations - CMDB quality visibility
1:17:05 - Data Foundations - CSDM alignment
1:26:40 - DPM administration and suggestions
20 дек 2022
