DISNEY'S NEW DAS SYSTEM - Disability Access Service - Will You Qualify? Everything You Need To Know! 

What are your thoughts on the NEW DAS?

Going to Disney was always a safe space for us. The DAS Pass is what made it possible for us to go. I agree, ask for proof. I will willingly provide it.

As an actual permanently Disabled person i have found for years that the Disney corporation has discriminated against disabled people for many years, i live only 11 miles from Disneyland and have been going there since before i remember and after i became disabled and electric wheelchair bound it was more important to my emotional and physical health then ever to have a place to go where it was park like with trees and hope and happiness to provide positivity for my life dealing with several life threatening illnesses, but when Disney started literally "cracking" down on disabled people i no longer felt welcome and it became a place of negativity for me to the point where i went less and less then i stopped altogether and havent gone back in years and now i have nowhere to go and spend my days laying in my bed. Now i have been paying attention to all that has been reported so far and i feel that this is almost a "war" Disney has started against the sick and injured, why, why is that? To say to the public that only people who are Autistic are to be considered "disabled" shows an outright ignorance of even the most rudimentary medicine i can only come to the conclusion that they dont want someone making a noisy "fuss" in a long line that might annoy other people in line. But now i am hearing horror stories how Disney is sometimes not even allowing Autistic people to be helped out so that they dont have to be in long lines what is that all about? There are hundreds of "hidden" illnesses that make people with them have a very hard time dealing with day to day life. I could go on for hours about people being told to "well wear diapers then" or "practice being immobile in a long line at home first so you can get used to it" etc etc but i dont need to clearly Disney Corp is blatantly Discriminating against the Disabled for their profit and feel they are too "big" for any one to do anything about it, I call on everyone who is negatively affected by all this to find out all the things they can do to put a stop to this contact local, state and federal offices that protect the ones who can protect themselves not so I or others like me can go and spend a lot of money at this corporations venues I dont want to go anywhere near these places anymore but to stop this sort of inhumane treatment of those who still have a wish or a dream that life can be hopeful no matter how ill you may be.

We were approved for DAS on our recent trip to Disney World (May 22-28). Our son is profoundly autistic. We did the video call with a cast member about a week before our trip. It was a very positive experience. I hate that Disney has had to tighten their eligibility rules, but I have no doubt the system was taken advantage of by many who didn’t truly need it!

Disney is making us the scapegoat for their poor genie plus performance. I find it ironic that people with autism are being denied when it's supposedly for them. Apparently there is an option to request a return time but, that entails having to go to each attraction and disclose your diagnosis to a stranger 10+ times during your day vs. requesting a time back in the app

This new system breaks so many ADA laws. I sincerely hope there will be a large class action lawsuit to end all of this and go back to the old DAS.

It’s crazy that the state of California will give you a disable parking before Disney will give you a das pass

DISNEY is losing their “guests” little by little. They will recognize it change it once everyone complains enough!!

We've planned our honeymoon trip for this fall a year ago, BECAUSE I had learnt about DAS - we're flying in from Switzerland and wouldn't ever have booked it without DAS. I wish they'd given a grace period for already booked trips. I'm pretty concerned I won't get approved, even though I had no trouble getting approved for Universal...

They want EVERYONE to purchase the Genie + that’s the grand scheme of things!!

Excellent video that clearly explains how people are being treated. Thank you for exposing this terrible behavior.

It makes sense for Disney pockets . They want more money spent on genie+ it’s a disability tax.

Thank you so much for this video. We fell in love with Disney because they made it so accommodating for my son and his chronic life long medical condition. With these new horrible guidelines he most likely will not qualify and we are seriously considering cancelling our December trip. I wish you luck with you and your son.

It is hard to put a DCP Cast Member who is 20 years old to have that much pressure on them to make a case by case decision because there is no clear operating policy or solution!

OMG, I'm so scared now, I just booked a trip for the holiday season, since my son clearly has sever autism I did not think getting DAS would be an issue as it wasn't in the past but now I'm so nervous : ( I hope I don't have to cancel our trip

How are we supposed to return to our spot in line? Last fall a young woman was assaulted by a group because they thought she was cutting in line. She just had to run to the restroom. What’s going to happen when someone assaults a disabled person who can’t defend themselves? I’ve used DAS for years. I’m literally unable to go now because without accommodations I’m sunk! Makes me incredibly sad! 😢

Was going to be booking for April for my family of 4. My son with autism has gotten approval for das every year and now I’m so afraid of booking tickets and then being denied. We cannot do Disney without das. I’m so torn. This is so unfair

I'm sorry and I don't mean to say this in a rude manner but to give the DAS to only children who have autism is not appropriate, some of these children are not able to utilize many of the attractions. The way I look at it Disney is becoming a company that is slowly getting away from customer service and only wanting money. They may not give you the DAS pass but you can sure pay for a lightning lane to get on that ride if you want to. The thing that bothers me the most about restricting the DAS so much it cost Disney nothing to give that to someone You're only giving someone a lightning lean pass one or two times a day depending on the wait times. It's not our fault that people were abusing this or it's not other people's fault that so many people were utilizing it. DAS is a service and people were using it.

Great Video

I am quite now shocked and ashamed of Disney for doing this to so many disabled guests, I can tell you if you were guest in my house you’d be treated special now Disney has decided the word guest doesn’t apply. It’s more like paying participant. and to make you sign a waiver saying you won’t join a class action lawsuit convinces me that they’re fully aware of what they’re doing and don’t care so you’re right shame shame. Shame on Disney.

Hi, thanks a lot for your video. So heartbreaking. We are from Argentina, we are travelling for the first time on next September, my 8 years old daughter has autism (we have Argentina's disability card); now we are super concern about getting approved or not =( I'll keep you all posted as soon as we try 30 before our trip. I understand your concept or "fight", we are in the same page.

We got a DAS pass last month without an issue. So everyone is not getting denied.

As a Combat Veteran with disabilities I’m assuming that I will now be denied. My Disney days might be over😢

I heard on another podcast that you have to sign a waiver before your interview that you will not join a class action lawsuit based on the decision you receive. Has anyone else heard this? I find that appalling. I think there WILL be lawsuits….I hope a class action one….stemming from this failure to serve disabled and challenged individuals. It is just a matter of time and I’m willing to wait it out.

Tell Disney how you feel with your pocketbook and wallet - stop going. Telling people to buy Genie+ in place of DAS is plain wrong and some DAS cast members have said this to callers. Genie+ a paid service, by the way, is why I think Disney has made the changes to DAS. We took our last Disney trip 2 weeks ago. The only reason we went was because I was grandfathered in under the old rules. Disney used to promote itself as inclusive and family friendly. Now, they're neither. Read that Cast Members at rides can give out Return to Queue passes but they're being monitored and discouraged from handing out too many.

i had a DAS on my last visit (2022) due to having inflammatory bowel disease, and i had to leave the line when i joined at my allocated time, it’s gonna suck having to leave the line every time i need to use the restroom i know someone with my condition who contacted Disney about the new rules, they were told to wear adult diapers, and was denied we visited Disneyland Paris a few weeks ago, they have a priority card, which you apply for and have to show proof of disability (not what the disability is, just proof you have one) this was much easier

Disney Paris asks for proof. I went last year. They give you a physical card and its easy with your proof.

Disney is not what it use to be. My daughter got denied for das and we cancelled our trip to disney and made reservations to Universal and we have their disability pass now. so i will never return to the ugliest place on earth.

It is not true that Disney denied DAS. My son with ADHD was just approved

SeaWorld is awesome. Love their quiet area in Sesame Street. We have used it with our son many of times. Btw, what is your only options if you need DAS and don't get approved? Pay for Genie. Who benefits? Disney of course. When you state taking advantage of the disabled, you are despicable. Shame on Disney.

I have aspergers and i've had DAS since I was 8, Disney is my life and i've gone so many times. I tried to renew my DAS and the "medical professional" didn't even let me explain fully why I need DAS before she said I didn't qualify. Then the CM told me how she has adhd and she got denied so I was going to get denied but to me that's different I have a different disability than her. I tried without DAS and had a seizure that got triggered with the anxiety of all the people looking at me

Like you said, to make it even worse, they put this in effect suddenly, but we've been booked for 6 months already, and my wife has had DAS twice in the past, so we had no reason to think it wouldn't be available. It's really the only reason we could do Disney as a family before. I'd describe her situation, but as with everyone else knows who has a disabled relative, I shouldn't have to, and it doesn't matter. But she has MS, and of course, we were denied along with everyone else. I could tell as soon as the "medical professional" started talking to her, they weren't going to approve her. I'm still going to try to make it work because of how disappointed my girls would be if we told them our trip was cancelled (plus dealing with the fight to get all our money back from them and the airlines), but Disney will never see us again after this trip. It is absurd, but this is yet another example of how bad people ruin good things for the majority.

So i have muscular dystrophy i can still walk but not all day and can’t stand for long periods of time. I usually use a wheelchair or ECV to get around the parks and a few times I’ve gotten a DAS pass this next visit i wont ill gladly sit in in the chair in the regular standby queue. However what about Space Mountain ? The standby line has stairs the lightning lane has a ramp are they going to tell people in a wheelchair to go get a lightning lane ? that’s not right that’s a cash grab 🤦🏻‍♂️

Do you have actual numbers from Disney? or are you just using FB and social media posts to get your information? The only question that is asked is why an individual cannot wait in a traditional queue. To put your comments to it, it is not about the disability. Just to take your comment about a heart transplant, while I do not know exactly about a heart, I can tell you I know someone on the kidney transplant list who is listed as disabled by state, but he has no issues waiting in queues. I guess I do not understand your point a lot here. Seems like a lot of social media and speculation. You can cancel as well within 30 days. The policy isn't that restrictive. Thats also a social media thing thats just not true. I guess I should have waited until the end, DIsney World has also removed many of the second touch points, some still have them, but the rumor is that Disney is attempting to remove all second touch points. My biggest point, don't trust all of what you are reading on social media. I had a child approved with the new system with an acute medical condition so its not all being denied.

From what ive heard from other disney moms,etc and read online, facebook and everything....NOBODY'S getting approved. I dont get it.😢

If one is in such a state that being in a line is of such a burden, how possibly could they make it from the parking lot to the back of the park to even get in that line.

So did your son qualify?

Happy to provide proof. Also officially governmental card showing difficulty in queues. We have cancelled 2 upcoming trips due to fear of being rejected. Let's call things what they are. This was never about abuse from some people of the system which btw Disney created when removing FP+. It is literally all about selling more Genie+. They should review their keys which they claim to stand for or be honest and let us cancel if we get denied but to avoid that, that's why they won't allow earlier registration.

There's a no litigation clause in the registration so you can't sue us sorry blame tic Tok and the vlog community for showing people how to hack the system 😠

Being disabled as I am, I have no problem with paying for convenience. I’m already paying thousands to go. People need to stop whining because it sounds to me like they’re entitled. The parks are ADA compliant. My wheelchair fits perfectly through all the rides, and let’s not forget about all the lines and walking that you are doing in the park that are not attractions. If you don’t like it, then you should not go. There are plenty of places to go on vacation, but this is a theme park. DAS should be for the terminally ill folks only because their time is very very limited.

I have multiple sclerosis it has left me needing a wheelchair it also means my bladder can call at short notice and ms has given me massive cognitive memory issues! I cannot remember the conversation I had with my wife yesterday if it was yesterday!👨🏻‍🦽☹️