Disney's Way of Delighting Customers - FULL AUDIOBOOK | amandadutrasouz... Is the physical book better for you? Here: amzn.to/39OrXVT In this audiobook we will read "The Disney Way of Enchanting Customers". It's a wonderful book for you who want to better understand how the Disney company works. Disney Institute provides these trainings to enable companies to have the same model of excellence. Summary: From exceptional service to never stopping growing and believing. All companies seek to achieve the same goal: better serve the people who buy their products and services. It doesn't matter whether they're called customers, consumers, patients or, in Disney's case, guests. Either you satisfy them or you risk losing them. Although trends for the workplace come and go, companies will always need to find new and creative ways to capitalize on the intelligence, passion and creative energy of their workforce. For the first time, will the most important element of the methodology behind Disney's magic be revealed? the quality service. In this book, we'll take you behind the scenes to show Disney's best practices and philosophies in action, providing an insight into the principles of quality care at work, both at Walt Disney World, from the perspective of the cast members, and in other organizations, according to executives who participated in Disney Institute programs. You are our guest. Discover how we make magic every day and what makes our company a legendary success.
30 сен 2024
