Dji Avata crashes in water 

Help me so it doesn't happen again, give me some advice in the comments please!
If you look at minute 2:37, the way I pressed the joysticks at the time of the accident, you will understand that I was going forward, I don't understand why the drone went backwards. As you can see in the video, the response from DJI Support, there is no one to teach me, but they just try not to take responsibility. That's why I'm asking for help from those who have had similar problems before.
Thanks for stopping by and reading!
Ro: Daca veti privi, la minutul 2:37, modul in care am apasat pe joisticuri in momntul accidetului veti intelege ca eu mergeam in fata, nu inteleg cum de drona a mers in spate.Asa cum puteti vedea in video, raspunsul celor de la DJI Suport, nu este unul care sa ma invete, ci ei doar incearca sa nu-si asume raspunderea. De aceea cer ajutorul celor care au mai avut probleme de genul in prealabil.
Multumesc ca v-ati oprit si ati citit!