Does the Ridgid LSA ACTUALLY work? I tested the updated Ridgid LSA to see 

Rigid LSA is a real animal. I had to use the LSA once and got the same customer service. Thank you Rigid and LSA.

Nice follow up and conclusion. Enjoy your presentation, always fun to crack a smile when listening to useful information.

I think its David. Lol But glad it worked. That is a lot faster than my previous interactions with the LSA

Well good to see someone has had success with their new LSA method. They have had my impact driver for a month so far and all I received was an email Nov 1st saying a tech was working on it. Debating on when to call and see what's going on or... Will be making a rant video about it either way at this point. They have failed my test of the new system. Course in the old days if you had one piece of a tool kit that needed repair you had to take every item from that kit to HD so they could check the numbers. They would deny the repair if you didn't still have every piece of a combo kit.

All tools should be this way, good job Clint!

Saturday, 11/18/2023, I purchased a Ridgid Max Output 2Ah Battery. I registered it on 11/19/2023. It all went good until I listed my Registered Ridgid products. This new Battery showed a "Ridgid 3-year Warranty". The Blister pack, however, shows Ridgid Lifetime Warranty. I asked Home Depot and they said I need to speak with Ridgid directly but She said they recently changed the battery warranty. I feel bad because I bought all new Ridgid Tools over the past year and junked all my Ryobi and DeWalt Tools because of the Ridgid warranty. Hopefully, I can work something out with Ridgid. BTW, I think the Guy's name on the Ridgid "Thank you" is "David". Thanks for the video.

YEP the LSA is the reason I've bought so many Ridgid tools over the last 6 months. I'm not a pro. I'm a home DIYer/weekend warrior and that Lifetime Service on batteries is amazing! I bought another brand back in early 00s and when the battery died, the company had changed everything and wouldn't warranty it. Said "batteries aren't covered". ugh....so when I saw Ridgid covered batteries also, I was hooked. That's amazing and I've honestly LOVED the tools I've bought from them. Really high quality stuff and perfect for my needs and it's not green.....YUK. Also I picked up that vacuum you have there after watching your review of it. You said it was loud but holy cow, I didn't know it was THAT loud. That's my only complaint and the good far outweighs the bad on that one....for sure! Anyways, thanks for all the vids man, your channel rocks!!

I've been considering putting together a tool box just for my chopper, and power tool wise I have been looking at rigid because of their 4 mode impact (also because I kind of want to match everything orange lol) its nice to see they have a good warranty as well

Well hell, I didn't see that coming, that only happened when I could exchange a bad Bat Ray at HD but HD stopped that, good on Ridgid!

I got first gen sub compact impact wrench to get hog ring replaced but to my surprise they sent the new gen 2 subcompact in its place and the gen 2 is way better in every way Ridgid is only way to go

“david”. I see the signature as “David” ! Great job Ridgid

That’s awesome!

Thanks for the heads up! I am running four different tool lines BUT None of them, Rigid😞 If I had only known then what I know now 😠

I don't own any Rigid tools but I've had to send in a few Milwaukee batteries and as long as they're still under warranty, they always just send me new ones. I've sent in 2 m12 6ah batteries and most recently 2 m18 8ah batteries. The problem I was having with them is they weren't fully charging all the way. Also, last year I had to send in an m18 Brad nailer because it started shooting two nails at a time. They sent me a new nailer! Whatever you send in, if they can't fix it, they'll just send you a new one! All free shipping too!

I had forgotten to register my 18V Ridgid Torchlight when purchased in 2018 ( I have the receipt from the Depot) . Unfortunately, they rejected my registrations too old. My bigger tools are registered so no huge deal, but you'd think ? Glad to know you succeeded with your warranty recovery.. You can put that new one in your Xmas Stocking for ballast.

Mr. Donald Danid is a legendary legend!

I liked the old LSA battrays as I just called them and they sent me a new one and told me drop the bad one off next time I was at the store but I imagine not too many did that...thus the change. But change is good...or is it? Hmmmmmm

It really doesn't get any better than this. I don't even know how they do it, but bless 'em. Everyone must be asleep on this LSA, I can't imagine why the average guy'd buy anything else with service like that!

Whole reason I bought my first Ridgid set. I’m a teacher and I wanted something that would be replaced if time is what killed my tools.

Hey, great update. One question, how does the LSA carry over to the new serial number of the new battery? I hope when the replacement goes thru, you get the LSA on it also

I wish Ryobi was like that you have to send them to a repair shop and you hope it is fixed right all the to brands should do this

Dang that was quick

Thats odd. I just did a video on Milwaukee's warranty... who would have guessed you'd do a video on Ridgid's warranty?

Greetings from Puerto Rico, sure is great to find a new battery in the received box, isn't it? We don't have that service here yet, but that isn't a problem, we just call or do the process online. When calling, we are asked what is the problem with the battery and and some other questions and they send a new one. Once the new one is received, we have to register it too. But with tools is another issue, we have to take it to a service center, for me that represents a 2 hrs drive since they don’t fix them in Home Depot, and the is only one service center in whole Puerto Rico. But I don't have any complaints, because I love the LSA, (Life Time Warranty) I just regrets that one of my children gave me a whole set as a father's gift and it was only Warranty for 3 years, tools still working but the batteries die on me.

I believe their policy for batteries for years has been to just send out new ones under the LSA. I wonder if it would be any different with a tool.

So…I’m made it to the 1:52 mark…I’m like..Hhmm..does Rigid sell knives? If so get ya a new one. That one in the video needs a tetanus shot. 💉 😂

Wow, I’ve been looking at getting into the Ridgid line. This is definitely a big plus. Now that you have the replacement how do you register that battery without a receipt?

This is real nicelike

So do you just register that new battery and it’s also guaranteed a lifetime? You have no receipt or proof of purchase so how does that work?

I have to say my experience with Ridgid was not pleasant. This was years and years ago and I bought the Ridgid platform for the battery warranty. The time comes to send it back and no problem they sent me refurbished batteries. Then this is where the issue happened. I had another issue so sent them back again and they said that when I received my previous warranty batteries I was supposed to reregister them again. There was nothing mentioning this as I thought when I originally registered that was a lifetime registration. I ended up giving my tools to a friend and moved on. Not sure if this is the case nowadays but it is worth checking into so you do not have the same experience as I did.

Funny they received my nailer on 10/26/23 and I haven't heard anything or seen my nailer since, it's now 11/30/23

Has Ridgid changed their battery platform lately, or does it plan to? I assume replacement batteries are only good until they move to a new version? Vs like a Ryobi whos says they don't plan to change anytime soon. Or, lets say a drill goes bad that has been discontinued. If they can't fix it they will replace it with the current comparable model?

Don't forget to register the replacement item for continued LSA.

Part of the Ridgid LSA is "Free batteries for life". That makes it all worth it.

I took my R4331 planer in to get it repaired and got it back 2 months later. Went to use it and it was still messed up. Took it back in for repair and now I'm still waiting. They say they are waiting for Rigid to send them the parts. It's been 5 months now that I'm without a planer. Thinking of buying a Dewalt 735 and keep the Rigid as a backup. The LSA is great, but the actual repair and service sucks!

The card was signed "David." That is the handwriting of a senior citizen that learned how to write cursive the old traditional way back when cursive was taught.

Whoop! Whoop! 🎉😎👍🏼

Ridgid replaced my table saw twice under the LSA.

So, then you have to register the replacement? How to attach a reciept if you didn't buy the replacement?

Boom goes the dynamite

DAVID….😂

Love this dude, needs a better knife

Did they say if they tested it and give a reason to why they sent you a new battery? I ask because, with Milwaukee they have notes stating they they tested everything, what they replaced and why. If they repaired it and what was faulty etc. They even provided a fake cost that was covered by the warranty. Example: I sent out a bandsaw that didn't run when the trigger was pressed. The light would light up but no motor. So I filed a claim. They provided the shipping label. I boxed it up and they provided a tracking system to follow the progress. After being tested, they repaired the trigger assembly and shipped it back out to me. About 2 weeks total. I got the box back from Milwaukee with an letter stating that they tested the tool, found a bad switch, repaired it, estimated the cost to be around $70 for the part, but it was covered under the 5 years according to the serial numbers I provided even without proof of purchase. I literally received the same used to back and it works just like a brand new tool would. Just scuffed up like I had it beforehand. So in all, I got my money's worth. And still covered for the next 2 or 3 years.

I need me one of those Dee-a-blo hats. Those are real nass like!

Danid…. You mean David?

Clint, not to be contrarian, but isn't the claim that they can turn it around in "as little as 14 days"? Not that it WILL be that little. ALSO: Don't forget to RE-REGISTER that batt-ray! It's necessary since it is a new batt-ray, and has a new serial number. If you don't re-register, you will lose your LSA coverage.

Does it work?

Bro, take the $79 you saved and buy some new t-shirts. 😉👌👍

Good information on the Rigid LSA. A little less drama would be in order.🙂🙂

I guess that I'm the only one in the U.S. that has ever had a problem with registering or getting service? The tools are like Harbor Freight tools; as far as I'm concerned they should be considered disposable and priced accordingly.

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Boom goes the dynamite