Some cheap bikes are fantastic, my first bike was the Speedrid by Ancheer, Total surprise advertised as 500w but peaks over 1000w, 26mph and climbs better than my 1,000w Bafang hub.
It's great to hear about your positive experience with the Speedrid by Ancheer! Sometimes, affordable options can indeed deliver surprising performance. Each rider's preference and requirements vary, and it's wonderful when a budget-friendly choice exceeds expectations. Enjoy your rides! 🚴♂️👍
Hi, Our standard delivery timeframe is typically 3-4 weeks from the date of your order placement. It's important to note that occasionally, we do have bikes readily available in stock. In such cases, you may benefit from a quicker delivery process. We always strive to provide the most efficient service and Regards, GIN team
So what technical support do you give? What happens if the motor stops working? It could be motor at fault or controller or a loose wire. How will anyone know what the fault is and how will it get repaired. Your website recommends to go to your local bike shop. If you can get a bike shop to look at the bike who pays for the repair and investigation time to find out whata wrong. Your website says you will replace the parts under warranty but who will know what parts are needed? If a motor is faulty do you replace the whole motor and rim? A lot of questions over the warranty and who pays for what needs to be answered.
Hi, Thank you for reaching out. We offer a comprehensive 3-year warranty on our e-bikes. If the motor stops working or if you encounter any other technical issues, our support team is here to help. Please provide us with the details of the issue, and we will either guide you through troubleshooting steps or arrange for a repair or replacement as needed. Best regards, GIN team
Hi, Your GIN X comes with a 3 years warranty on the electrical components like controller and motor. Battery is covered for 1.5 years warranty. For electrical components the warranty covered is the 'replaceable warranty'. For mechanical parts, you can have it repaired very easily locally. They are very cheap to be repaired, just like a normal push bike.
Hi Prayash, Our e-bikes are known for their impressive range, and we have real evidence from our customers to support these estimates: In PAS 1 (Pedal Assist System) mode, our e-bikes can reach up to 150-200 miles on a single charge (witnessed by our customers), depending on various factors such as terrain, rider weight, and riding conditions. In PAS 2, you can expect a range of up to 100 miles. For PAS 3 and higher levels of assistance, the range typically falls in the range of 55-75 miles. Please keep in mind that these estimates can vary based on individual riding habits and conditions, but we are confident in the capabilities of our e-bikes to provide efficient and extended rides. We cannot predict the exact number for 500W but the mileage will be slightly less. If you have any further questions or need more specific information, please feel free to ask. We're here to assist you! Best regards, GIN team
Hi John, We are sorry to hear about your experience with the Himiway Cobra hub drive. It's disappointing when a purchase doesn't meet expectations. If you're in the market for a reliable e-bike, consider exploring options that prioritize quality components, efficient hill climbing, and reliable suspension. If you have any questions or need recommendations, feel free to reach out. Your feedback is valuable, and I hope you find an e-bike that suits your needs better. GIN team
We appreciate your feedback! We're always looking to improve, and we'll take your comment into consideration for future content. If you have any suggestions for a better experience, we're all ears! 🤔👂
Hi Paul, Thank you for your understanding. Indeed, our profit margins are quite slim, especially with the costs associated with shipping from China. We are heavily investing in marketing and influencer collaborations to increase our brand visibility. Additionally, we are currently offering a Green Friday deal where customers can save up to £585 on every bike model. These initiatives are aimed at making our bikes more accessible while maintaining the quality and value that we are known for. Looking forward to moving forward with the collaboration. Best regards, GIN team
