As I&M Bank commemorates its Golden Jubilee, Non-Executive Director Dr. Ketan Morjaria recounts the bank's transformative journey with pride.
From inception, Morjaria recognized the need for a customer-centric banking approach. He saw an opportunity to establish a bank that would prioritize fairness and flexibility, one that would provide an alternative to the rigid financial institutions that dominated the market at the time.
"As a chartered accountant, I identified a gap in the market and decided to take the leap," Morjaria explains. "We established a bank with a clear vision: to put customer needs first and create a trustworthy institution."
In the early days, attracting customers was a significant challenge. "People were hesitant to keep their money in banks, so we had to work hard to earn their trust," Morjaria recalls. "We focused on building a reputation for fairness, innovation, and trustworthiness."
When Bank of Uganda introduced new regulations requiring financial institutions to diversify ownership, Morjaria sought a partner that shared the bank's values. "We found the perfect partner in I&M Bank, which respected our stakeholders, prioritized customer fairness, and innovated continuously."
Looking to the future, Morjaria hopes to see I&M Bank continue its legacy for another 50 years and beyond, upholding its core values and innovating to meet the evolving needs of its customers. "I'm proud to see the seed we sowed grow and flourish," he says. "We're committed to serving our customers with excellence and fairness."
19 июн 2024
