Dynamics 365 Customer Service - Service Level Agreements (SLAs)

Подписаться 1,2 тыс.

Просмотров 9 тыс.

50% 1

Dynamics 365 Customer Service - Service Level Agreements (SLAs). Learn about what are SLAs and what is their role in Dynamics 365 Customer Service. Learn how we can set them up.

Опубликовано:

15 окт 2024

Ссылка:

Скачать:

Готовим ссылку...

Добавить в:

Мой плейлист

Посмотреть позже

Комментарии : 9

@ryanpatel9307 Год назад

Hi Skadoosh, Thank you for the video! How do I add the SLA Timer onto the form?

@QaisNL Год назад

hi good question i would like to know too if u find out please let forward it to me thx 🙏

@skadoosh3275 Год назад

Hi Ryan & Qais, Apologies for the delay. I have added a video today for the timer control. Let me know if I can help you with anything else. This is the link to the video. ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-rpQAMzyz3PA.html

@teresafuccio3536 Год назад

Hi, how can I have section with flag and countdown in the case form? I’ve added a timer but it doesn’t work, what is th right setting?

@jenniferrammona1431 Год назад

Create SLA escalation when an agent did not meet the sla timelines

@skadoosh3275 10 месяцев назад

You should be able to do it by editing the related power automate flow in the SLA KPI items

@mehuljain6364 Год назад

Pls watch video at playback speed of 0.75x.. the presenter is way too quck

@skadoosh3275 Год назад

Hello Mehul. thank you for watching the video. Our next video on Advanced SLAs we will keep the speed slower :) and also touch important SLAs concept again to compensate for it. Thank you for your valuable feedback.

@mehuljain6364 Год назад

@@skadoosh3275 looking forward to it... Keep up the good work