Great stuff! Was at a customer's house and I am not a big fan of working on these units. I was able to watch most of the video and then went to the site. Let me tell you give that guy Chad a raise ordered my flow sensor with him at 9pm! He troubleshooted and got my order completed and overnighted. PUT OUT MORE Instructional videos please.
Hey @plumbing4yourneeds, thanks for your feedback! We're thrilled you found our troubleshooting video helpful. Exciting news - we're currently developing a comprehensive series covering all parts of tankless water heaters, complete with easy-to-follow troubleshooting steps to diagnose any issues you encounter. Additionally, stay tuned for our upcoming installation series, where we'll guide you through the process of installing each component with precision. Your support means the world to us - we can't wait to share these valuable resources with you! Hit that subscribe button! :)
I’m having an issue with the cold water being partially turned on it trips the gfci ? The hot water being turned on doesn’t trip anything..the cold by itself doesn’t either but if the hot water is on and then the cold water is turn on partially it trips the gfci outlet ..now if it’s quickly turned on all the way it stays on for a while then trips ..what is tripping the gfci ? There’s also a outlet thermistor error code blinking
Hey all, if this was not your fix or issue, please comment below. We monitor the comments section for any issue that customers may have with their units. Also, don't be shy to like and subscribe so this type of troubleshooting can get out to more customers in need.
Good morning, Fluctuating temperatures usually indicate an issue with the heating element. If you've replaced the elements, ensure they are OEM parts, as many aftermarket parts may claim to be 9kW at 240V but do not meet these specifications. Additionally, check the voltage at the elements while the unit is running to ensure proper function. Feel free to call us at 754-444-1735, and one of our experienced representatives will guide you through the process step by step. We will soon have a video available on how to test voltage, along with a few others. They are currently being edited by our team for upload.
You say at the beginning that you troubleshoot both types of flow sensors the same way. But the one pictured on the left (the style I have) you cant check the impeller by removing some screws. So any of the troubleshooting steps in this video after number 2, don’t apply to all of the models listed at the beginning. So the only way to tell if the other style flow sensor is working properly is if the display reads the temp setting at the same time as your faucet calls for hot water?
Thank you for your feedback. I apologize for any confusion. The main troubleshooting step for either flow sensor type is to spin the knob and ensure the LED display and control board are turning on. If they do, the next step is to confirm that the flow sensor is sending the correct signal to the control board. This can be checked by turning on the hot water and seeing if the LED display remains on while hot water is called for. If the LED display does not turn on, the flow sensor may be faulty. The steps to check if the impeller is stuck apply mainly to the HA-P022 (the 4-screw flow sensor). I agree, I could have explained this better, and we are working on a comprehensive troubleshooting guide for the LS (single screw), which will be available soon. Additionally, you can inspect the impeller on the LS which is in the inlet side. If you have any further questions, please feel free to call us at 754-444-1735 to speak with an expert. Thanks for your question, and I hope this helps.
Hello - I’ve been having issues with my ecomsmart tankless water heater and was curious if you had any recommendations. The issue is with the water flow not being great/the water isn’t as hot as it once was. I went ahead and replaced the flow sensor and still having the same issue. Do you think it’s the heating elements?
Hello, Thank you for reaching out. If you're experiencing issues with water flow and inadequate heating from your unit, it's likely that one of the heating elements has ruptured. This can cause both flow problems and insufficient heating. I assume you might be using a larger unit like an Eco 11 or 18-36, which has multiple elements. In such cases, the remaining elements may be overcompensating, resulting in warm but not hot water. To accurately diagnose the issue, I recommend using a multimeter to test the resistance (Ohms) of the heating elements. The readings should be between 6-9 Ohms. Any readings outside this range, whether below, above, or fluctuating, or if the multimeter indicates an open circuit, suggest that the element is compromised. Based on your description, this seems to be the likely cause of your problem. Additionally, please note that these units require annual maintenance, which includes flushing the system with white vinegar to remove mineral deposits. This maintenance step is crucial for extending the lifespan of the heating elements and the unit itself. Contact us at Smartparts.us or via email at Info@smartparts.us
@@SmartPartsSolutions appreciate it! I ended up ordering the parts (heating elements) and replacing them and seemed to fix my issue (just finished a few hours ago). Didn’t know I had to descale the heater until recently which I’m sure is what made it rupture as I haven’t done it in a few years. We do have a bit of debris coming through the pipes which appears to be parts of the old ruptured heating element. But after we ran it for a while seems to have worked it’s way through the pipes. You’re spot on that it’s an eco 18 tankless water heater as well. Appreciate the help!
@@SmartPartsSolutions appreciate it! I ended up ordering the parts (heating elements) and replacing them and seemed to fix my issue (just finished a few hours ago). Didn’t know I had to descale the heater until recently which I’m sure is what made it rupture as I haven’t done it in a few years. We do have a bit of debris coming through the pipes which appears to be parts of the old ruptured heating element. But after we ran it for a while seems to have worked it’s way through the pipes. You’re spot on that it’s an eco 18 tankless water heater as well. Appreciate the help!
@@colincosper9142 Colin, I am so glad we can help that is what we are here for. I would say this not sure if you got them directly from us or directly from Ecosmart.com/parts or if you called them. I just say this please be sure to use OEM parts. They have lots of fakes out there that state they are 9kw elements and they are Ecosmart/Rheem/Eemax knockoffs and when rating they only push out around 6-7 kws and don't seal as well with the large above the chamber gasket. If you ever have any other needs do not hesitate to ask, we are always around! Smartparts.us and we have our live chat with troubleshooting specialist open until 10pm EST.
I’m having an issue with the cold water being partially turned on it trips the gfci ? The hot water being turned on doesn’t trip anything..the cold by itself doesn’t either but if the hot water is on and then the cold water is turn on partially it trips the gfci outlet ..now if it’s quickly turned on all the way it stays on for a while then trips ..what is tripping the gfci ? There’s also a outlet thermistor error code blinking
