Tengo un viaje en noviembre y he pensado ir a este, pero los reviews and Expedia dicen que es muy malo el servicio y las habitaciones. En verdad nos se que hacer 😢
Our rooms were run down and all of AC, fridge, and toilet did not work well. Until we discovered the issue, we were all sleeping on beds with mattress covers with body fuild stains from guests who stayed in room before us. The food is poorly prepared, often undercooked, and not maintained at proper temperature. One of our group came home with salmonella. DO NOT IGNORE THE NEGATIVE REVIEWS! #GrandSirenisPuntaCana we will never go back!
Group of adults. Multiple rooms. A few days in we found mattress covers with stains from guests who stayed in the rooms before us. SO GROSS! This was in addition to the weak AC, poorly operating fridge, and toilets that don't flush. The bath towel shortage is a real issue. Everything is a long wait due to understaffing, which seems to make the employees miserable. Outside of the a restaurant or two, the food is just awful. Many people ill as a result. This resort is being run by incompetent frauds. They need to fire current management, bulldozer everything … maybe sparing the coffee shop and food truck … to the ground, and start all over! Do not ignore the negative reviews! DO NOT GO TO GRAND SIRENIS PUNTA CANA!!!
Le agradezco que haya tomado el tiempo de compartir su experiencia con nosotros, ya que sus comentarios son fundamentales para que ese hotel pueda mejorar. Nuestra estancia fue diferente.
