While replying, is there a way we can filter the from email address based on case record type or user profile? Becuase while replying to the email from salesforce, user can see multiple from addresses in the drop-down.
i have written a trigger on insertion of case that whenever new case is genrated send an email. Yes,this is working fine when i am manually inserting the case record but in case of insertion from email to case it is not triggering the record and giving me an email.
Hi Amit, can you please tell me do we have a way to create email to case in a situation where emails are already present in my gmail and I need them to become cases in salesforce, do we have any third party app for the same?