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Email to Case in Salesforce | Service Cloud | SFDCPanther | AMIT SINGH 

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15 сен 2024

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Комментарии : 17   
@abhimanyusingh9093
@abhimanyusingh9093 3 года назад
Thanks Amit for the detailed tutorial
@saairaamgoud6021
@saairaamgoud6021 2 года назад
Love u bro .. Thank u
@suneethayeddanapudi9824
@suneethayeddanapudi9824 Год назад
Very Nice video!
@sayanroychowdhury3325
@sayanroychowdhury3325 Год назад
While replying, is there a way we can filter the from email address based on case record type or user profile? Becuase while replying to the email from salesforce, user can see multiple from addresses in the drop-down.
@sfdcpanther
@sfdcpanther Год назад
For that you can control while creating the ORG Wide Email Address there is an option to control the emails ny profiles!
@wanderlust_bug
@wanderlust_bug 3 года назад
Very useful 👌
@vaibhavsingh9746
@vaibhavsingh9746 9 месяцев назад
i have written a trigger on insertion of case that whenever new case is genrated send an email. Yes,this is working fine when i am manually inserting the case record but in case of insertion from email to case it is not triggering the record and giving me an email.
@sfdcpanther
@sfdcpanther 9 месяцев назад
Have you tried to debug it using the debug log and see if the trigger is executing or not.
@disharawat5693
@disharawat5693 3 года назад
If there is any acknowledgment mail sent to the customer after email to Case creation, can we show that in Email related list on Case pagelayout?
@sfdcpanther
@sfdcpanther 3 года назад
Yes there is a way and for those keep following the series.
@saideeprockzzz3867
@saideeprockzzz3867 2 года назад
Bro, can you post the video of new thread id concept? How to insert thread id in subject or body?
@sfdcpanther
@sfdcpanther 2 года назад
The New Concept does not need any thread Id as it take case of this automatically
@saideeprockzzz3867
@saideeprockzzz3867 2 года назад
@@sfdcpanther In new concept we need to add the routing address in cc or bcc to get updated in SF. Am I correct bro?
@santhosh1305
@santhosh1305 2 года назад
Bro verification mail is not send to the mail id which we have registered
@bhavyaasvlogs
@bhavyaasvlogs 2 года назад
is there any way that the contact details are automatically taken once after the case is created from email to case.
@sfdcpanther
@sfdcpanther 2 года назад
What details are you looking for? It already giving you name and email.
@zaharaali8519
@zaharaali8519 2 года назад
Hi Amit, can you please tell me do we have a way to create email to case in a situation where emails are already present in my gmail and I need them to become cases in salesforce, do we have any third party app for the same?
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