Empathy maps - how to get inside your reader's head 

I find your explanation very clear and to the point. I encourage you to do this on an educational platform like Coursera where most of the MBA students are trying to gain certificates by subscribing to courses. I have also enrolled on a course but I am not able to quite follow what is going with the video lectures and podcast. I found this video through one of my fellow learners in the discussion section.

I like this channel, keep doing what you're doing

This was amazing! Thank you!

Very nicely taught. Like the grey and white in your hair

When you're outdoors, the sound seems good (despite the wind), but when you face the flipchart, it's much harder to hear what you're saying. So a lapel mic would be great!

7:15 figuring out a chars mindset the 4 main upper topics, help give the chars gains and pains in the bottom =What they want(Gains) and What they have but dont like (Pains) that come with their current lifestyle

Hey, What would you say is the difference between an empathy map and a customer journey map?

you're smoking hot