Hi Nic! Had the 1962 problem on my Lenovo c365. After watching your video and replacing the sata cable using your method, it now works perfectly!! Great video and keep up the good work my friend!!
Hi Nic. You have saved my life. I had many error and problem with my C440 lenovo since 2016. I did exactly what you advised and since, no more concern. For information, i had a concern similar wuth my cd readerr and after have removing and have placed several times the data black connector of it, I certainly removed the oxidation on contacts. It worked again. I am going to order a new harness to change it and will get back a computer which works perfectly. Thank you very much for you. Your video has changed my dayly and avoid me to buy another computer. Thank you yet from France.
Thanks. Similar to the C365. Bizarrely my Dremel type tool literally arrived today! Looks almost the same inside. I'll be doing it tomorrow. Much appreciated.
Hope it works. I think I did the initial chop with a Dremel, then used a Leatherman to gently shave off plastic until the power and data cables were able to fit in. :)
@@sterntechdaddy Looks like the perfect solution. I'm guessing I did it when I swapped out the hard drive for an SSD to sell it this morning! I'll confirm it works when I've done it. Cheers.
Thanks for the vid. I have a C460 and have experienced the same 1962 error message. Lenovo sent me a new cable (same design) but after a month or so, same problem. I will try your recommended fix. Cheers!
medeiom Glad you like the video... when modding the cable, you can always cut more off, but you can't put it back. So I used a Dremel to cleanly cut the SATA data plug away from the SATA power plug and then a Leatherman to shave plastic off the remaining edge until it fitted properly with the new data cable. I found it a bit tricky to get a replacement cable anyway - which is what prompted me to mod the existing cable, so it's really interesting to know that Lenovo sent you one.
+camilo8cheryl Just a note to say that the PC in the video is still working perfectly after the fix. Although I obviously cannot guarantee this will be the same for your PC, if the fault is the same then it should work well.
+camilo8cheryl I figured out my hard drive was actually my problem. Is your drive clicking and making weird noises? That's a sign of a bad drive. I ordered a new one. Unfortunately I have no back up. Good luck!!
After you press the power button, do you see the BIOS or hear any beeps? Can you see any back lighting or anything on the screen? Or is the screen totally dead from the moment you attempt to power it up?
I have the same black screen problem the logo comes up for a second and the it get blank but wen I press the monitor off and on button I see it for a second but it seems to be in sleep mode
Hi, a couple of months ago I was getting the same error. I took it to a computer dr. and then it worked...we powered it on and off a number of times and it still kept working for him. He suggested I let him put in a ssd and make my computer like new again. I did that and it was. Until yesterday and the black screen with error 1962 was back! We were excited to find your video. I have a couple questions for you..I have a c540 1) do I get any sata cable? 2) if I am understanding it I can just swap out the cable. Is it as easy as that? 3) you mention the scraping off of something...we are not understanding that step? Please advise Thank you!
In some cases it is the drive that's faulty - but I suspect this video will fix your problem because it worked for me. I replaced the drive and still had the error - like you seem to have experienced - and this meant my attention became focussed on the cable rather than what drive was used. :) The computer is supplied with a custom cable - at the motherboard end there's individual power and SATA data connectors, and at the other a single connector that has the power and data in one. This isn't an easy cable to find and, if you can find one, it'll be more expensive than the solution in the video.... I noticed that the power connector is special because that plugs into a non-standard socket on the motherboard. But the data cable uses a standard SATA socket... it's right angled, but standard. So I decided to carefully cut the power connector away from the data connector at the drive end of the cable. I keep the power socket part, but throw away the data cable. You can then use ANY spare SATA data cable that will fit - a cable with a straight plug at one end and a right angled one at the other. So for your questions.. 1. Yes - any SATA cable will be fine provided one end is right angled. 2. Yes - you remove the data part of the existing cable, but keep the power cable because that's has special connector for the motherboard end. 3. When you cut the data plug away from the power part of the cable you need to carefully remove enough plastic so the new data cable will fit in beside the power on the drive when both cables are connected. You can remove plastic, but you can't put it back.... and you want the power connector to fit properly so it's important not to rush. After hacking off the data part of the cable I carefully scraped the edge of the power plug until I could connect the new data cable next to it. Hope that helps clarify things.
@@sterntechdaddy thank you so much for taking the time to explain so thoroughly. We have limited computer knowledge but with your help we will give it a try and let you know. Blessings!
so you have the power cable and the cable that has loads of wires coming out of it (the bigger one) so it was the orange wire (which is the power?) you replaced that was the fault not the sata that carries the data for the HDD?.. because if im right the power cable was damaged so replace that because the wires where bent at the angle and the sata cable you kept because that was not the fault? Thanks if you can reply :) This is my Sata p/n if it might help: 6017b0562901
I replaced the SATA data cable, and trimmed the existing cable so the power section of it would still fit in. The cable is a custom cable... at one end you have a separate power and data for the motherboard - and at the other the power and data are joined together to make one connector for the drive. I tried a few things before making the video.... first thing was to test the drive - which was 100% working - so I ruled out replacing the HDD. I also tried another drive and got the same error anyway so that guaranteed that the drive wasn't the problem. This then made me focus on the cabling as the next cheapest option - because that's what my particular diagnosis and repair policy is mainly guided by! The SATA connector at the motherboard end is a standard plug - but the power is a special one. So one option would be to replace the entire cable and see what happens - this costs money and wasn't guaranteed to work so I decided to investigate further before Googling for spares... The drive powered up because I could hear it spinning - so I was hoping that the reason for the boot error was due to the data connection - I trimmed the cable connector for the drive to remove the data section. Then I could plug in the power and use a separate SATA cable for the data. And it worked! For the PC in the video, it was the SATA data cable that was faulty, NOT the power. My guess is that the tiny wires in the SATA data cable got damaged and the motherboard couldn't communicate with the drive properly. So for yours... do the same process... Turn on the PC and listen to see if the hard drive powers up. If it does, then do what I did in the video. :) If you need more clarification then just let me know.
Thanks so Much!! Just Fixed mine is a 100% Fix! I don’t really know about computers and the two cable to the HDD I didn’t know which was data or power. But I trimmed the data off replace it with the sata.. & now it’s all working.. Thanks again 🙏
Hi Nic, I have a B50-30 and got the dreaded 1962 error. No HDD recognized. I thought the Hdd was bad so I put in in another computer and it fired up fine with no problem. I then looked for and found a NEW SATA Data cable (like finding hens teeth) and replaced the cable with the brand new one. Still 1962 error and does not see the HDD. I'm at a loss. Like I said the data cable was Brand new and still doesnt work. What would be your next idea?
Didn't work, it doesn't sound like the HDD is spinning up. I checked the HDD buy installing it in a different computer and it worked fine. The power cable has a split off that powers the DVD drive as well and it works fine. I also tried a new HDD in the B50 and I still get the same error and it doesn't sound like its spinning up either. Because of the way this computer is designed though, the power cable/Data cable is proprietary.
+zukilover2 It's a bit like this - ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-ocLW-FYAtGE.html - the main cover has plastic clips that need a little bit of force to release them.Skip to the end of the 1962 vid to see where the screws are.
No! In this case the operating system is actually perfectly OK - its the cable between the hard drive and the motherboard that has the problem. In fact you cannot install a new operating system because the PC cannot detect the hard drive anyway...
+gswarriorfan11 The orange cable is a new SATA cable - the data part of the original Lenovo cable was cut off and removed. You need to save the power part of the Lenovo cable because it has a special connection at the motherboard end. The data part of the original Lenovo cable is standard - with a right angled plug at the motherboard end - and this is what was faulty in the PC in the video.
+gswarriorfan11 Like, SATA right angle to HDD? Or something like that. I have the same PC as you do (C440) and just want to make sure I get the correct SATA cable. I want to attempt to do as you did in the video, but just want to confirm what type of SATA cord I need.
+gswarriorfan11 At 7:50 I talk about the cable and the cable you need. It is a standard SATA data cable, but one end needs a right angled plug. Not sure abot where you are from, but here are two examples from a UK shop: www.ebuyer.com/248882-xenta-sata-3-cable-6gbps-46cm-est-sata3-0 or www.ebuyer.com/151963-xenta-sata-2-cable-to-right-angle-sata-7-pin-red-46cm-sp-sc-rs-r46 I do not think you specically need the 6Gb/s version though.... The C440 has a Serial ATA-300 controller so a 3Gb/s cable will be fine.
+Nic Bunting Thanks Nic. Went to Fry's today and picked up the cable for 5 dollars. Got home and used one of those asian knives to split the original cable. Put the 4 pin with the new SATA, connected that son of a b*tch together and got my damn Lenovo working again. Thanks to you!!! Too bad I already bought myself a new laptop. But this fix means I can pass this desktop to my kids. Thanks buddy!
nice computer, but would you please tell me which is the video card? i would like to upgrate mine but when i open my computer i could not found it, i was thinking what it has an fanless video card.
its bacause i would like to make a tocuch screem computer a gaming station thtas why i brought it, i get me a nice gtx video card but when i tryed to install it i could not found a place, but what about if i install a new core and also a gpu would it work for gaming?
I doubt you can upgrade the CPU because the cooling will match the range of CPU available for this specific model - so adding a better CPU might mean it will not cool properly. If you wanted a touch screen gaming system that you can upgrade then getting a separate touch screen monitor would be the best idea.
In my case whaen i turn on my cpu then the screen become black and flashing 2-3 times after that this problem occurs so what can i do please help me please sir please
If you can try a new cable and new HDD then that's worth double checking.... also check the cable sockets for both the SATA data and power cables - they might have a wobble that makes the connection unreliable too.
hi, i have a problem with the touchscreen lenovo C440. touchscreen works, however haltingly. I've tried flipping drivers but still not back to normal. please help me if anyone knows how to cope
What model of computer do you have? A SATA drive cannot work without a power cable - so if you are fixing the problem described in the video you'll have a drive that works - and it'll obviously have a power connector. Most likely with the data and power cables combined into one as in the AiO above.
@@sterntechdaddy Lenovo c50-30. Anyway I think I explained myself wrongly. Unfortunately it is not easy to create articulate speeches in English, but I will try the same. I meant that there are no 12vs on the motherboard power connector. And therefore the disk is not powered and does not start.
@@NikyRipy I understand what you mean now... Hardware manual can be found here: content.etilize.com/User-Manual/1031737204.pdf You could try removing the DVD drive and seeing if that helps the HDD get more power.
@@sterntechdaddy my c440 turns on the Lenovo logo comes on and then it goes off and then It looks like it booting but I see the monitor off /on lights blinks like it sleeping and I can't get it out off it I try alot of things but none works
When it does this, power it down by pressing and holding the power button and then turn it back on. If you can get into Windows then disable Fast Start and see if that helps.
It's the Fast Start option in the System Settings part of Power Options. This explains it... www.tenforums.com/tutorials/4189-turn-off-fast-startup-windows-10-a.html As a catch all you can also open an Admin command prompt and type 'powercfg /h off' Type what is inside the ' marks with the spaces to completely turn off hibernation - which Fast Startup requires to function. I hope it helps. :)
Hopefully this video will give you the cheapest solution... Sometimes ther drive is faulty though - but it's worth trying this firs just in case it works. :D
+Jazmin Loza The CMOS battery is the silver circle to the left of the WLAN card at the bottom edge of the motherboard. The black and white aerial cables actually loop around it.
