I have that same watch in black DLC - the limited 1903 edition if you are familiar. I remember buying about a year ago a new calf strap directly from Zenith in NYC - $200. I only serviced my watch during warranty period so cost I can't comment but i can tell you that every time i sent my Zeniths in, they came back with additional small scratches or dings (my recent service of Defy 21 is no exception). One way to deal directly with Zenith bypassing the middleman is trying to reach out to them via fcbk or Instagram. I remember being given a runaround and wrote a pretty nasty message under the CEOs post about a new watch release. He responded and then shortly thereafter I received an email from their customer experience team. I am not sure if the events were related but eventually my watch was sent directly to Switzerland and the issue was rectified there. Also, if you purchased the watch second hand, there's a chance that the card you got was from a different watch as opposed to having a misprint. Otherwise an awesome watch which I really enjoy wearing.
For my Aeronef type 20 annual calendar, the chronometer one, they charged me 747 euros (no strap , no crystal changed) for a complete overhaul. I sent my watch directly to Zenith. I remember that straps were very expensive with them, around 300 euros ,a few years ago.
The main problem with buying used ( ebay ) is the used watch you buy is, most likely, near its time for service. F.Y.I. Japanese automatics are known for going for longer periods before needing service. ( And yes, I do own a Zenith Port Royal! )
Have the same watch, the hour hand became out of alignment. It's being sent to Zenith for full servicing by my jewelry store, not looking forward to the bill after watching this :(
@@bright9187 Well, got the watch back after almost three months and the GMT hand wasn't lining up with the 24 hour markers properly. Just sent it back to them to correct the issue, hoping it doesn't take long this time. Don't have much faith in their workmanship after them sending it back to me not in perfect order. We'll see, but very inconvenient and disappointing.