Extended Warranty is a SCAM! (Insider Knowledge) 

You are scamming everyone Ray! You make money from your customers cars &&&&& plus YOU MAKE MONEY BY RECORDING THEIR VEHICLE in a video. Without customers permission. And you don’t pay the customers for using their vehicle. You make money of RU-vid and overpriced work from your shop. but you want to talk about extended warranty’s. Get a grip man.

I worked for a warranty company and let me tell you it's the same as insurance companies trying to save every penny! They only want to approve the cheapest of the cheapest parts and only want to pay a minimum for labor costs.You're better off saving that money for a rainy day fund for the repairs in your car.

Nailed it Ray. Scummy behavior like this from dealers, warranty, and insurance companies is shameful. Glad there are few people like you who are not afraid to tell the truth about these scammers.

This is also why you have a mechanic you trust inspect any car BEFORE you buy it.

...these places wind up cheating the manufacturer & the honest paying customer out of thousands. Its real & it happens daily.

The last two used vehicles I bought I paid cash for them. No warranty, no BS. I take them in for service when they need it, my own "warranty".

We bought an extended warranty when we bought a Ford Super Duty. About a year or so later, one of the leaf spring u-bolts broke on a trip. We took it to a shop, they called the warranty company and the warranty company reported that they had no record of our information on file. After some heated calls to the dealership, they claimed that they were transitioning to a different warranty company when we bought the vehicle and they gave us the wrong paperwork. Long story short, we had to pay for the repairs since that dealership was either incompetent or just straight up pocketed the money. Just another reason extended warranties are a scam.

I had an extended warranty once that covered all gaskets and seals. The rear main seal blew within a day of ownership and the dealer replaced it without going through warranty. A few days after getting the car back it blew again, this time it had to go through the warranty, well turns out they didn't cover it because it was found the PCV system was the cause and they didn't cover the PCV system, so thus they wouldn't cover the rear main seal. years later my wife found herself working for the warranty company as a data entry person, the warranty company/insurance company is owned by a guy who owns four dealerships in the area. Never again with extended warranty.

My mother bought one for her Kia at the Kia dealership. Her repair claims usually get claimed, but they have the car for days before the repairs are authorized, because the warranty company disputes it every damned time. Then the repairs are always at least ten times more expensive than it would cost me to do it in my driveway.

I bought a used truck from a big deal ship. Got the extended warranty, felt good.... Lol. Very shortly after(week or so), it was starting to over heat. Took it to a place that would work on the truck with the warranty. They looked it over told me "Radiator is clogged and they did a cleaning on it(Turns out that's all they were authorized to do from the warranty)." Truck started to over heat again, so I took it to the dealership. Dealership told me they think I have a blown head gasket. Called Warranty about it, they said the dealership needs to break down the engine and 100% confirm this is true because they would replace the engine. Said if that was not the issue, I would have to pay for the repair. I knew the person working on the engine and I trusted what they said. Dealership broke down the engine and confirmed it. Warranty REFUSED to pay for the engine and said it was my fault for driving around with the truck over heating. They didn't care that I brought it to a mechanic shop(who did warranty work), said it was my fault it over heated. So I got stuck with the bill of the dealership work of breaking the engine down. I had to go and buy another engine and put it in my self. I paid around 2k for their warranty, and was able to get them to refund me a "partial" payment of around 900$. Worst experience for my first time buying from a dealership and first time getting a Warranty. Would never do it again.

That a great organized scam for the dealership. This video need to go viral.

Certified Pre-Owned warranties that are backed by the MFG are good, they are essentially an extension of the factory warranty. The next up are the warranties that are extended but also backed by the MFG. GM was GMPP (not sure if it still is) and Ford and Chrysler have them as well. They were always generally pleasant to work with and usually paid whatever the shop rate was for labor. As a transmission tech, on rare occasions they would opt for a good used trans (same or less mileage as the original that came out of the car) that they would also warranty for the duration of the policy. Most labor operation numbers we could just perform without inspection. They would send an adjuster out for major assembly repairs (internal engine, transmission or transfer case mostly). The rest of the aftermarket warranties for the most part were a dumpster fire. A couple of them were okay but I can’t remember which ones. Most of these companies would cover seals and gaskets, but would exclude Cadillac Northstar head gaskets (I was a tech at a Cadillac dealer). Total waste of money. I will say though, at the three GM dealers for which I worked, they only sold CPO or GMPP warranties. Any of our customers that had something else were swindled by an aftermarket warranty company making cold calls.

This one hits home. I bought a supposed "Certified Used Car" 2020 Nissan Sentra SL for my grandson from a dealer in Homosassa, FL. I got GAP insurance, extended warranty, everything that would "protect" me, since it was technically my car. We brought it in for it's first service (oil change, etc) which cost me $198. Along with that, they gave me an estimate of "suggested" items to repair. It hit almost every section of the car for a total of over $4000 on a "certified" car, none of which was covered. Obviously, I declined all repairs. There is a bright side (or dark, based on your perspective). A couple of months later, the car was stolen and totaled, paid for by the insurance company and GAP insurance. In addition, the dealer had to request a refund on the extended warranty policy. Over all, it wound up costing me a couple of thousand dollars, mostly in car payments to resolve this mess. They don't call them Stealerships for nothing.

My mess. VW Passat quit. No restart. Towed 258 miles back to dealer. Diagnosis - key in the camshaft sheered and engine quit. Yes, bent valves and grenaded piston. Claim denied since the failed part (key for camgear) was not a oil lubricated part. Two years later "good faith" settlement, repairs was new used tested engine lawyer fees and $2k aggravation and lack of use.

I bought a used truck back in March of 2023 from the dealership and attached to the sale was a 3rd party warranty. In the test drive and 3rd party inspection, nothing was found to be wrong with the truck... Cool. Come about 6 months later, I started noticing harsh jerky shifts in the trans. I did my due diligence and brought it back to the dealer and long story short, the 3rd party warranty saved me from a $12,000 repair bill! I only paid about $300 or so of misc crap the warranty didn't cover. So for me, it was a win-win!

My brother just fell into this kind of muck. He was interested in a used mini van, when he went to test drive it the check engine light came on during the test drive so the salesman said they would check it out and come back tomorrow. The next day the salesman said it was a battery problem so they replaced it, what happens when you disconnect the battery? It erases all fault codes. My brother took it out and it ran OK, it was "detailed and shiny" so he bought it, no extended warranty. About two weeks later the check engine light was on again, so he brought it to his trusted mechanic (should have done that before putting down the money), he diagnosed it as a failing catalytic converter. I think the dealer paid for some of it, but it sounds suspiciously as Ray said.

I spent 12 1/2 years as a F & I (finance an insurance manager, by far the most profitable position in the entire dealership!!!!!) at a Ford dealership, the owners asked me to sell 3rd party warranties I refused 😮 Years later while still working there the owner family were so happy I refused to sell crap 💩 Their customer satisfaction was the highest in the Delaware, Southern New Jersey and Philadelphia area out of 37 dealerships!!! Stay true to yourself, profit is not a dirty word but scamming people should have jail time enforcement 🎉

They've gotten even more aggressive about it too. I had a financial advisor at the Subaru dealership I bought my BRZ from flat out call me an idiot for not accepting the extended warranty. Then even after I refused they continued use scare tactics like breaking down the cost of how much my infotainment screen would cost if it were to break. Now my car was new and not an older used car so I didn't buy any of that BS. I believe if you just take care of the car you'll never need the dealership anyway since I do my own maintenance.

Years ago my FIL was sold an extended warranty by the Dodge dealer when he purchased a new Dodge Caravan. Came the day when he needed it for a bad transmission and found out the warranty company was no longer in business. He thought he was buying a Dodge dealer warranty.

I bought an extended warranty when I bought and financed a used car from a dealership. Before reaching the maximum miles covered by the warranty I had the vehicle inspected at another dealership ( car was in for a recall) to see if anything was needed before the warranty expired. A couple of small items were found and the shop contacted the warranty company. To my surprise, I discovered the first dealership hadn't sent the money to the warranty company to purchase coverage. This is a big deal and very illegal. I reached out to the dealership several times and once they knew the issue, nobody would talk to me, probably fearing legal action. Then, they quietly repaid the amount of the coverage to the finance company. I'm lucky I was a friend of a friend of the dealership owner and would drop his name, otherwise I might not of even received the refund. I. considered reporting this to law enforcement but just wanted to be done with this place. Funny thing is, I just received another marketing email from them 8 years later.

100% agree. I took a used car i was thinking of buying to an independent repair only shop only a mile from the selling dealership once.... on a $4000 car (it was a while ago) they found over $2000 in repairs needed. The dealer actually tried to tell me to buy the extended warranty and wait the 30 days and it could get "taken care of." I walked.

Used to be a Service Writer in a dealership... 1000000000% confirm most of this. I don't know that I would automatically assume that it was always malicious. Everything that came across our desk to get approval from the sales dept had the parts list and all that jazz. Everything was recorded on the ro history. None of this 'disappeared' parts quotes tied to it etc. It is awful to have to deal with these companies calling for approvals / trying to adjust prices.

There are so many exemptions in the policies that what you thought you bought was not what you got. As a mechanic in industrial maintenance for 20 years in the shipping industry and 28 years in manufacturing, I have always advised my friends and family never to purchase a third party warranty.

Never purchased extended warranty and never will.

You hit the nail on the head. Eons ago when I was in my early 20's there used to be mobile mechanics that specialized in going to the dealer and performing an inspection. I lived in the NYC area at the time, mid 1990's. The dealers hated these guys and many times would not even allow a pre-purchase inspection unless the guy came with you and you had time to inspect a car because there wasn't a rush to buy a potentially decent car. Now, if you aren't buying the moment you step on that lot you can kiss that car goodbye. I live in NJ and if the car is not a total hunk of trash, it's gone in days and sometimes they might post a car online and you can hit the dealer the same day and it's gone. Ask for pre-purchase inspection and they'll tell you that's what the warranty is for. Used car buyers are not in anyway shape or form in control of the process.

Manufacturer back extended warranties are typically good. Ford extended care being one of them. The third party ones like CarShield are hot garbage.

Around 2008 I refused the warranty on an 01Tundra at a Ford dealership and the finance lady growled, "You'll be sorry!" She was very annoyed I didn't fall for it. Still got the Tundra by the way and no major issues.

I'm glad you posted this video. Pulling back the curtain on some dealership shady practices is a good thing. I used to be a service advisor and was actually told no to needed repairs because they wanted the money from either the customer or the warranty company. Hell, I've been told to raise the labor cost on the owner of a dealership neighbor. Because the neighbor had the money so why not right. It made me sick to hear that.

I bought a Chevy S-10 back in 1996. It was a 94 had 45,000 miles on it. I was young and dumb at the time so I bought the extended warranty only got to use it once for the starter motor then after that was fixed. Started having engine coolant disappearing every time I took it to the dealer they said they couldn’t find it leaking anywhere. I ended up fixing it myself and took the balloon head gasket back to him and laid it on their counter and said I thought she said my head gasket wasn’t blown so now I just fix my own cars.

Who does not know this by now, no matter what Ice-T says.

In what seems like another life I was a service writer. Nothing I love better than finding things in the first month that came back that I could charge the sales department for loved it!

We bought a 1 year old car back in 2014 the financing guy would NOT finish the paperwork until we purchased a warranty. So finally I caved. We finished the paperwork. We drove it home and the next day I called and canceled that warranty. They sent the refund to the financing company. We were instantly 3 months ahead on payments! A huge win in my book!

My problem with the extended warranty is that they refused to cover a clockspring that needed to be replaced on my Subaru Forester to fix a horn issue. Even though "Horn" was listed on my contract Revelos still refused honor the warranty. I ended up doing the repair myself. Part was $199.00 from Subaru.

I love learning all of the ways to get scammed at the dealer. Thanks, Ray.

I worked at an Oldsmobile dealer as their trans man. Quite often the warranty company, either GM's or other extended warranty, would send out an adjuster. He would look at the trans with me and say "Declined". I would right then and there start putting parts in boxes I had on hand for the purpose. While He was there I would start putting them in the trunk. Almost invariably He would say " What are you doing?" I would tell him that I was done with this car tow it out of here. If it was a front wheel drive car, this was a big deal. Quite often He would reconsider.

I work for a warranty company, We ask the Selling Dealership for the Used Car Inspection and if it is listed on that Used Car Inspection then we will deny that because they found it and didn't fix it, Some times we ask for Pictures or we will send our 3rd party inspector out to look at everything, which takes 24 to 48 hours to go out and look at that vehicle, I would say always take that vehicle somewhere you can trust to look over that vehicle and to make sure everything is good to go on that vehicle

Sorry if this is a bit off topic, but I discovered another dealer scam. I bought a "new" Mercedes SUV that was listed as an 'executive demonstrator' with 5k mi. Clean Car Fax/Car Guru reports. Later learned that my new car was actually a dealer lease that had been in a rear end collision. The tailgate had been replaced along with extensive rear repairs. Since it was never sold I became the first registered owner other than the dealer. 7 years later the car has been great but I was still fooled, and it was legal.

Ray driving in rain thus Ray being Rainman.

Even 50 years ago, my father said that extended warranties were a waste of money, and just went with the standard factory warranty - he said "if there's something seriously wrong or defective with it, it's going to show up in short order". He also said "never buy the first year of a new model car - let someone else be the guinea pig, and find out if there's any defects with it that slipped past the engineers, or of the whole thing is just a lemon on wheels". You could make the same argument regarding those "extended service plans" the big box stores try to get you to purchase, when you buy a new home appliance, like a washing machine or refrigerator or lawn mower. One time, I really pissed off the salesperson at a big box store, who tried to push one of those service plans, when I asked them back, "Are you telling me this appliance is so poorly made, that I need to PLAN on this thing failing after only 3 years and getting it fixed? If that's the case, then I need to check around and find something else." The return stare I got from that guy would have burned holes in concrete, lol.

Ultimately it comes down to the customer to be knowledgeable and inspect the vehicle thoroughly. Nobody has ever stopped me from popping the hood and checking for leaks. Or inspecting the tires. As the customer you need to do the due diligence of either inspecting the car. Or paying a good honest shop for a pre purchase inspection

BTW ~ After years of driving in Florida, south Texas, and the central valley of California I have found that adding some Woolite Delicates Hypoallergenic Liquid Laundry Detergent (or equivalent) to windshield washer fluid is very effective in removing dead insect remains from windshields. Smells better than vinegar. The massive love-bug belt driving incidents can be handled by very frequent use of the windshield washing apparatus. Also, a spray bottle with a diluted solution for use on headlights, &c, can be a lifesaver.... ... .. . 😎

I had an extended warranty once. ABS system malfunctioned. Dealership turned in the claim and it was denied. I screamed bloody murder to the point that the owner of the dealership (Also served as general manager. Decent guy.) got involved. He called the warranty company and the claim denial all boiled down to whether the wires leading around the rear axle to the ABS sensor went over or under the axle. That was it. They denied it because the wire went under the axle and they said that meant it had been altered from factory. End result was the dealership covered the repair AND discontinued selling warranties from that company. Since the dealership was a chain of 12 locations, it was a substantial monetary loss for the warranty company. Unfortunately, the owner died 2 years later and that dealership went to shit under the new owner.

As hard as the loan officer pushes for these bogus warranties tells you all you need to know. Thanks Ray.

I made the mistake of getting an extended warranty on my old truck back in 2008. A couple years in it needed work. I read the fine print of what was covered, tried to make a claim as it was written black and white that the work was covered, and they denied it right away. The next time round when buying a new truck I happily turned down all of their extra's.

In 67 years I’ve only purchased an extended warranty once. That was with our new, in 2016, Ford Explorer. It ended up paying for itself with a leaking timing chain cover after the 3 year 36,000 mile warranty expired. However I worked dealerships for 8 years and, one, would never buy a used car from a dealership in the first place and never by a third party warranty on a used car. What really amazed is you were able to get that big ass dully through a fast food drive thru lane.

You are the best. Thanks for informing the public for the scams that occur. I had the same thing happen with a cell phone 20 years ago. I spent $9.95 for the warranty every month for 10 months and had my phone stolen. Well I file a claim and took them 3 weeks to honor the claim. I had to spend a $35 service fee but the worse of it I got a used phone with a dead battery. I even had to spend $10 for a new battery. It would have been better for me to hold on to the money I spent and bought the same phone new with a 1 year warranty. I have other examples that warranty contracts are written on toilet paper. They benefit the car dealerships and warranty companies but not the customer who works hard for their money. You are the best and caring for your fellow man👍👍🤩 🛠 You deserve a case of brake cleaner for your trouble. 🛠⚙

We once bought a used van at a new car dealership. I asked to see the service bay inspection and write up for what is needed or recommended. They said they did not have one. I asked so you got it, cleaned it and slap a tag on it? Sales fleecer said of course not we check them out. I again asked to see what was checked out. Was then told it is proprietary information which can not be disclosed. We walked out.

They tried hard to sell me an extended warranty on my 09 Jetta. I bought it in 2010 with 4k on the odometer. It still had plastic on the carpet and nibs in the tires. I declined the warranty and they tried applying pressure. They asked me about scenarios like a bad tire, to which I replied that I could replace for $100 (and tires aren't covered anyway). Then they asked what if the A/C compressor failed and I replied with "I could replace it myself with a reman for $200". I told them that it would strange to have that much problem with a new car, since it would normally be under warranty for the first 4 years, and it's only a year old. The manufacturer wouldn't risk building something of such poor quality that it needs multiple warranty claims in the first few years of existence. They finally ran out of arguments and left me alone. They tried playing me at every step and I was two steps ahead. I came with a check to avoid their financing BS. I was in and out in under 2 hours, including the test drive. It was funny, we test drove the car and then he said he would go check to see if it was available. I called and made the appointment for that specific car, which we went and looked at on the previous Sunday (to avoid any sales people). I stopped him before he could walk away and asked him why he would have me test drive a car that wasn't available for purchase. He couldn't answer with any good reason. I told him to stop trying to play the sales game with me. I was there to buy the car, not for him to sell me it. The car was dealer driven for 6 months, sold at auction, then sat on this dealer's lot for 4 months before I bought it. I had no concerns that it would be a problem. Here it is nearly 16 years old, with one warranty trip for a secondary air injection warranty, a crank sensor, and a trans replaced for failed diff bearings (VW sent out a TSB for fluid level increase by 0.2L). I've been through the original radiator fans, blower motor and resistor (didn't have the digital HVAC), tires, brakes, calipers, and other normal wear and tear items. It still runs, drives, and stops, but makes a few aging sounds in the suspension. The springs are getting a little shorter every year. When it looks like a low rider, maybe I'll replace the struts and springs! Lol

We run into this literally every day when people buy these garbage extended warranties and find out whatever they need fixed isn't covered

I cannot wait to show my daughter this video. She got a car a few months ago that's been at the dealership more than it's been in the driveway. I recommended a no no no however she wanted to do it all herself. Big girl out of college I know what I'm doing. Turn down there was a metric ton of forbidden glitter in the oil. Then Dad had to step in. Now she's getting a brand new crate motor. They did sell her on the stupid warranty. Lucky for her the motor was still covered under the manufacturer warranty. However they still took her for $300 to tell the stupid little car from my house back to the dealership. I can't thank you enough for posting and I told you so video.

We bought a 2017 RAV4 with 44000 and change on it, 6 months ago. Used dealer was pushing the extended warranty, and was almost a deal breaker, because it came down to a tiff of what if something happens with the vehicle. And they could NOT understand what i was saying “ I AM THE WARRANTY!”…

I have purchased extended warranties on used cars in the past for a reason... Most people do not know, that if you buy a Kia/Hyundia. The original 10/100,000 mile warranty is for the original owner, after that the second owner it drops down to 5/60,000. I purchased a 2013 Forte once with 58,000 miles and the ac compressor went south.. If it was not for the extended warranty, the whole cost would have been on me.. Instead my cost was $100. Buying a extended warranty is like gambling, some times you win, and other times you loose..What I also learned from and service advisor I have known for years.. When they bring in a used car. When inspecting, they make a list of issues found, give it to the sales manager, and he decides which repairs to do. The rest he hopes will last long enough so they are not responsible to repair later on..

I bought a Carmax extended service plan when I bought my Fusion from there 7 years ago. Only ever used it once, when the purge valve went out a year later. I agree that the only extended warranty/service plan anyone should be buying are the ones offered through a manufacturer.

I think my favorite version of this is when dealerships pocket the money, fill out the paperwork for the 3rd party warranty, then tuck the paperwork away hoping you never use it. But if you DO use it, then it's "WHOOPS sorry we just forgot to file the paperwork and payment here you go!" I'm still trying to find a way to get my extended warranty to pay off my studen loan debt. I don't have either of those things, but the phone calls I keep getting insist otherwise, and I think I just need to put the two parties together and let them hash it out...

Buy a car in cash, google average used car payment, put that figure into a separate fund from savings for repairs and/or replacing vehicle (when catastrophic failure). You’re not in a loan, you’re not paying interest, and not carrying that mandatory collision and comprehensive that the loan company requires. I have 2 cars, paid in full. Second as a backup and occasional rotation. And a meaty savings account for maintenance and repairs that’s getting 5% interest- paid to me.

The crazy’s come out sometimes…… great talk Ray nothing beats a good mechanic shop.and a genuine mechanic that is effective and efficient.

This exact thing happened when I bought my car timing cover,extended warranty every thing. but i did get a $4500 transmission replaced for $800 before it expired

Interesting that Steve Lehto has a video warning about third party warranty plans today as well...

You went right through that stop sign, hey turn yourself in.

When I worked for CompUSA back in the 90's and early 2000's we sold extended warranties, EVERY SINGLE PERSON who got one we saw at the repair counter being told the warranty would not cover their computer's extended warranty did not cover the repair a year or so later..i had even bought one myself when i got a new computer... i had to go to the BBB and FTC to get my money for the needed repairs....

I have it and had it on previous cars from Carmax. Never had a problem with repairs.

thank you for always speaking out ray

I actually had a dealer add a extended warranty to my contract without even asking me ,never said a word because I told him I didn't want 1 b4 the paperwork even started then when I came back the next day because both front Brake calipers were cracked they said nothing was wrong with the brakes after I already found the problem then they tried to charge me for the inspection and new brake calipers because I didn't get the warranty . And after almost going to jail I ended up doing the job myself and Sued them for the costs and ended up getting a bill from the warranty company saying I owed them money for the extra work. 2 years later and I'm still fighting.

A friend of mine bought a Mercedes in the uk, think it was about £20k liked the car and then the salesman said how are you financing it. He said I am not I will pay cash (well bank transfer) the salesman did everything they could to make him take out finance but he stood his ground and just payed cash - obviously there would have been a good chunk of commission in there for the salesman. I bought a second hand BMW for £8k which came with a warranty 2 months after buying it the clutch started slipping the warranty company paid up about 2/3rds of the bill but as that was £1k I didn’t say no.

I only bought two in my entire life at least automotive wise. The best I ever recovered was about half of what I paid. I was surprised though when I purchased my latest used vehicle in 2020 just how many entities that tried to sell me an extended warranty for it. The Credit Union that I had dealt with for years pushed hard to sell one. Then my insurance company offered one(also a long term relationship) and finally of course the dealer. Who was astonishing the least high pressure of them all. They just mentioned it. I declined all and other than a couple of small items covered by the dealers bumper to bumper 30 day warranty after purchase. And the vehicle has been fine ever since.

My car is payed off 👍

I bought a car quite a while back (a 2005 freestyle with 98000 miles), the dealership sold me 4 after market warranties so the whole car would be covered. I got home and read the warranty brochures and saw that there was a lot of over lap, I found that I needed only 3 (so i thought) for a 100% coverage. Went back to the dealer and the finance guy said oh yea, you only need these 2 and dropped the price almost in half for the 2 I bought. They did save me a lot of money as I ended up using them for several repairs. I only had to pay $100 for each repair, I feel I broke even at least if not edged out ahead. In my case it worked out. i still have the vehicle at over 215,000 miles. Though I do agree with Ray because most people pay full "dealer" cost for the warranty. You can but third party warranties for less elsewhere, I had one after those ended and paid monthly fee for a period of time. This one saved me $7000 when my CVT had to be rebuild, also took 5 weeks to get that done from submitting to the warranty and the final repair being done. 2 week for the inspector to get out, 2 weeks to approve the payout, 1 week for the rebuild.

My dad used to have Dodge Ram 1500. The warranty covered several repairs that were 2x the original price of the warranty. That one definitely worked out for him. I'm going through extended warranty with my Frontier. They covered a head unit & a power steering line. My deductible is $0 and they've covered both items. It has already paid for it's self.

time to dust the gauges

But Car Shield administrators have saved their customers billions. That’s billions, with a “b.” (I watch infomercials on my spare time 🤓)

In 2016 we paid Mopar for factory warranty past the basic 36,000 mile warranty on new vehicle. Cost $750 to extend mileage to 75,000 miles

My wife and I bought a used F250 from a Ford dealer. They sold us a 36 month 36,000 mile warranty for under $3.000. Being a diesel, i don't know how to work on it (I can do just about anything to a gas burner). Well, it developed the dreaded wobble in the front end. A shop quoted almost $6.000. The dealer got it covered. Im not usually an extended warranty guy, but it worked out this time.

The point of trying to get a used car prepurchase inspected is really hard to do. Most shops they have to be scheduled or are having undertrained person at a Quick Lube why does not know to look into areas that seem freshly painted. I'm in St Louis now and the majority of the decent shops are at minimum 1 week out but closer to 2 weeks to be seen. The dealerships know this and use it to their advantage.

I got a car new, and close to two years of ownership I got a letter from the warranty firm, asking if I would like to extend the coverage of my warranty, as in the amount of parts covered by it and not the time. I went to my dealer with the letter and asked what was that all about, they explained and I decided why not, it wasn't that expensive so in the end I did get the extended warranty just for my peace of mind. I've had no problems with my car in the now almost two years of ownership.

Thank you for your honesty in this industry

The last time I was shopping for a truck (wasted an entire day) and before signing the papers, they went through the "warranty sales pitch" I told them if they knew that they were selling me an automobile they did not have confidence in, then I did not want to do business with them and walked away. I went elsewhere and bought a used 2013 'Yota Tundra and have had no problems for 10 years.

I never buy them

Here is a extended comment, for your algorithm

I was sold an extended warranty on a used car. 3 Months later I could smell fuel inside the car as I was driving. turned out that the garage didn't register the car for the warranty, just took my money. They ended up re-registering it as a new sail and made me wait for the warranty to kick in before doing the work and then tried to get me to sign 2 work orders so they could put in 2 clams.

I actually had a good experience with a warranty company. I didn't get it through the dealer, I bought it straight up through my credit union. About 100mi before the warranty ended (80k) the transmission blew out completely (Nissan CVT). I had about 8k worth of work for a $250 deductible. New tranny lower, control arms, oil pan leak and a few other things that were not considered wear or consumable like brake pads.

Good day ray and hi to Dave

I purchased one of these plans from my local Ford dealer who said that they were one of the best. One month later I had a CAC pipe break( cheap plastic) and the warranty refused to pay because tubes weren’t covered. They renamed a Ford pipe calling it a tube to refuse repair. Fortunately I had put the contract on my credit card and appealed to the credit card company and after they investigated it all of my charge was refunded. That’s how I learned about the fraudulent claims of these companies.

We have a tenant that got screwed when she bought an extended warranty on a V8 Jeep Grand Cherokee. A month later her engine blew up took it to get fixed and the warranty company told her that her Jeep was only worth $6,500 so they will only pay that much towards the $8,000 repair. 3 months later she finally got her car back with a new engine and very broke.

sending brake cleaner vapors 2 you as a good will from fellow worksmen

Sounds like it should be illegal. Should also ask a dealer why they are pushing the extended warranty so hard when you're buying a car from them. Would make me think twice buying a car from a dealership that is pushing hard for you to get the extended warranty. Definitely walk away from the deal if they are pushing hard for the extended warranty.

They really tried to push an extended warranty on me when I bought my 2016 Grand Cherokee. It was 3 years old and just come off a lease and was immaculate under the hood. It had 36000 miles on it. When I started watching you on U-tube Ray I had no Idea of all the problems these jeeps could have, but luckily with 110,000 miles I've had no problems yet. I do take care of it.

Last vehicle I bought had 15 months left on the factory bumper-to-bumper warranty. Dealership advertised it as "Certified Pre-owned", but when it came to haggling over the price they wanted to charge extra for this "Certification", plus they tried to tack on an extended warranty! I offered them a ridiculous price with no ups no extras, and they went for it.

Hey ray been a sub for a long time let me know if you need anything I would love to help you if you got some mechanic problems, I went to college for Automotive so if you have any questions for any vehicle, let me know. I’d be happy to help and nothing is coming up so let me know I can always help.

First

I wil give you a perfect example. My grandfather bought an extended warranty on a truck, had newer tires everything for the most part good. Well something happened and we took in the shop since he had a warranty. We were then denied even though the extended war re anty claimed it covered xyz part. Turns out it was denied because the tire size was not the stock size and could have caused the rear axle gear issue.

That is exactly what happened to me about ten years ago! It was from the local Toyota dealer!

I have a bumper to bumper extended warranty, it's paid for itself 3 times over. Never had an issue.

I saw the other day that some dealers collect for the warranty but don't pay the warranty company.

Hi Ray, they do it differently in NZ. The dealer gives you a three month extended warranty but it basically covers "jack". I had a unseen leak in the trunk, it shorted out the board controller for the tail lifters, rang the insurance company and got "sorry don't cover electrical components, engine only story".... $5k later. NZ warranties, not worth the paper their printed on.

How about the dealers that sell the warranties, then never send in the paperwork (or the payment!) to the warranty company? Then if the dealer gets a warranty claim - he sends in the payment, gets the coverage, then delays until it seems like nobodys going to notice. If they never come back with a claim - they keep the entire payment instead of their cut.

Ray, you are a Honest and decent Mechanic. I wish you were closer to NJ. You are the BEST- Excellent Teaching Skills

I once bought an extended warranty from a dealership at which I bought the car. When my auto had a problem and I tried to file a claim I found the dealership was in a different name. As it turned out the dealer I bought from and his brother each had a dealership. After I purchased my extended warranty the dealership went out of business and the brother took over. They just swapped dealerships turning all the warranties they had sold into pure profit and useless to the customers.

I bought the extended warranty with my truck 100,000 mile the thing paid for itself because the vehicle was older with 30,000 miles paid 1800 for warranty and the amount of times things broke it all got fixed

They got me too @RainmanRaysRepairs . In my case I got a policy that covered engine and transmission only. Ended up that it had a blown head gasket. When I mention the policy, they tell me that the policy was engine and transmission but excluded gaskets, wtf. So they pocket the money on the policy and they pocket the money on the repair.

I bought a 2013 G37 earlier in the year with cash and they didn't make much money off me. I got a great car but salesperson said all the fluids were changed. I contacted the service department at dealership and they didn't do any. I took it back and got them to perform brake fluid change per 90,000 mile service schedule. They tried to sell me on the extended warranty but I did my research. Long story is that you shouldnt buy the warranty unless the vehicle is hot garbage...Dodge