Factory Reset Asus ROG Ally - Soft Reset & Hard Reset (Cloud Reset via BIOS)

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Soft reset - takes 30 minutes to 1 hour. Removes all data, settings, and the Windows account.
Hard/Cloud reset - takes hours but works if you forgot your Windows password. This will require you to boot to BIOS (hold volume down when powering up) and select cloud reset in the advanced menu. This will redownload Windows OS and reinstall a fresh copy to the device.

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Опубликовано:

8 июн 2024

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Комментарии : 170

@skyllaros8725 9 месяцев назад

I just wanted to say thank you for this video. I bought my Ally open box from Best buy and it was still logged into the previous owner and wouldn't let me in without his pin. I did the hard reset and it worked like a charm. I knew the internet would have my back :)

@MusicTV-1 2 дня назад

Same exact thing happened to me .

@Soljie1969 11 месяцев назад

For the Cloud reset , make sure you are on bios 3.19 , that's the bios version that introduces cloud reset .

@GodlyAnArchitct 11 месяцев назад

Thanks a lot man you save me there I just got my 2tb ssd and I was looking how to enter to bios videos. 🤙👍🏻

@brandon20904 11 месяцев назад

2TB Nice!

@donutfrags745 11 месяцев назад

Thanks for the information. Sending mine back to Best Buy.

@numefals234 7 месяцев назад

Thank you, there are more options in cloud recovery, like backing up your personal data if I'm not mistaking.

@Seth-wg2td 11 месяцев назад

thanks, soft reset helped with an update problem in armory crate

@jorgeandresalbornozbuchhor8932 11 месяцев назад

Hi, the armoury crate app on my ally doesn't open at all neither the my asus app, so i wa wondering if you had the same problem before the soft reset that you performed? Thx.

@Der.Splasher 11 месяцев назад

Danke, du hast meinen Tag gerettet

@user-et9yc9kp7g Месяц назад

Oh my godness! Thank u man! U saved my soul😅 Liked and Subscribed!

@tokopaaisen2927 4 месяца назад

A quick tip here, once in bios mode turn off the fast boot option. It will cause your device stacked at startup screen

@nicolaraggio 2 месяца назад

Hi! after the restore with the Asus server is it as if it were the first startup of Rog ally with armory configuration too?

@MrJpm423 5 месяцев назад

Great step by step thank you.

@alexventimilla2970 11 месяцев назад

Thank you, yo saved my life 🥰

@Proscalecrawler 4 месяца назад

could u help please at the Cloud recovery window it says change to Enable boot. which I did but now its just stuck on that screen

@kI2ispi 11 месяцев назад

Thanks , returning mine today

@sylverbar529 11 месяцев назад

Just out of curiosity.. why?

@kI2ispi 11 месяцев назад

@@sylverbar529 Battery life and I just felt like I'm jumping in too soon into the high-end portables. I had to constantly plug-in in order to get decent FPS and even then, I felt like it wasn't great and I would just rather hop on the console or PC. Another minor issue that I probably could have resolved eventually, was that some of my game saves wouldn't link up via the cloud saves and I wasn't planning on starting over. It's headed in the right direction but I'll wait a couple gens so they get it right. I'm not that addicted to gaming so didn't feel the urge to have the availability to play big titles on the device and it ended feeling more of a want vs a need.

@redcrimson1028 11 месяцев назад

@Mkinterol damn baby, that was quick lol.i feel you though, that's why switch is still King, though haters won't admit that. I rather wait for the powerful switch 2 which is straight forward. Got my rog today. Let's see how it is

@kazp217 11 месяцев назад

@@kI2ispi doing the exact same thing. I had the steam deck and sent it back because the ally suited me better. But just took it on a work trip and tried to play and it would not start any of the games except 1 which the frame rate ended up being r e ally bad and the system shut itself down.

@hypnotize107 11 месяцев назад

Me too, got mine in germany. Returning it because I thought I might need it, but its just a nice to have device, not essential for gaming. For that price one can get a decent gaming pc for 144hz FHD.

@Moonerang 6 месяцев назад

Mine wont detect the stock speakers and i've tried everything, do you think this might fix that?

@MrMochomo20 11 месяцев назад

I got an open box and user didn't singed out of the ally and now I can't login and I have to reset it

@iron_sight_8727 11 месяцев назад

Ok my rog ally froze after I got it working again my games kept freezing, asus assistant prompted me to do a reset gpu or cpu error so after reset it was working good but now I got every account login I went to hook up my earsbuds add device it says that this device doesn't have blutooth. I'm doing another reset. I even tried device manager for blutooth driver it's not anywhere to be seen

@brandonybarra6595 2 месяца назад

is there a simple way to fix gpu reading as zero? its using it in game but armory crate isnt accurately showing that its being used. also windows defender is botched. everything else works as it should.

@DariaPonomarenkoArt 2 месяца назад

Hi, if i bought rog ally from previous owner, should i do just soft reset?

@bighulk8270 11 месяцев назад

Awsome tutorial

@latbat58 22 дня назад

do you need to install asus stuff like armory crate afterwards?

@sarunldp1311 9 месяцев назад

very helpful, thanks

@bryanorellana141 9 месяцев назад

I was testing a configuration that someone uploaded to RU-vid and when I finished everything looked bigger it was nothing so I tried to go to the restore point that I believed at first but when I restarted it, it said that the PC was damaged and that it will restart the system, I did it several times but it didn't work. I restored it by saving my files but when it was finished, it didn't work any of the small buttons that are on the sides of the screen, it's like a normal computer without any of the systems that ASUS added to the console. Does anyone know what I can do to repair it? I've been with her for less than a day :(

@DogHouse94 11 месяцев назад

I did the recovery and after the reset it just brought me back to the log in screen it never reset i had a pin error and i need to reset to make a new account

@Cindy0070 11 месяцев назад

Do you recommend a hard reset or just a soft reset if you are exchanging the device? Mine has a defect and I am going to return it.

@brandon20904 11 месяцев назад

Soft is fine. It will clear the data and windows account. The hard took overnight for me.

@MrAxelStone 10 месяцев назад

Just a heads up, you have to be plugged in for the reset othewise it wont allow you to do it. Soft Resetting mine now to return to Best Buy to add to their already huge pile of Open Box Allys

@Baltuq 2 месяца назад

Does this keep the command center armory crate etc?

@SV-uu4kx 5 месяцев назад

For some reason mine is saying to type a “BitLocker recovery key” after the download finished. I typed in my key but then it’s stuck in a repair loop and then I gotta restart the process . Anyone able to help ?

@readytofall87 11 месяцев назад

I tried the hard reset by pressing volume down and booting up my ASUS but it just sends me right to Windows 11 Log in

@brendennorris27 Месяц назад

I noticed that when you remove everything it also removes the Wi-Fi and Bluetooth drivers and the other Asus programs and softwares

@LCaseyOnetimenarc 10 месяцев назад

My ally just stop booting right it won't load amor crate it show empty command center. Then it will crash and say windows is not operating

@natas-6747 11 месяцев назад

Thanks Brandon! Great video! Big help!

@brandon20904 11 месяцев назад

Happy to help!

@mgmtz9146 9 месяцев назад

Man I got mine Sunday . Today's Tuesday and still can't get it working properly now I have to factory reset it because some crap just keeps crashing

@reysoriano533 11 месяцев назад

Thanks! You saved me 700 bucks

@BoMiles 11 месяцев назад

Thank you! Returning mine today! 🪫🫡

@awnstar2139 11 месяцев назад

Same today or tomorrow. I tried D4 and got nauseous sadly.

@atannu1523 11 месяцев назад

Got mine today, updated the bios and everything but....my pin is not available when I login into windows.... couldn't reset it either....so I had to reinstall windows....bummer.

@Solid_GGG 11 месяцев назад

I need help. Few hours ago i made an update with the Quick Updater on the Ally. After that, every time the device wants to restart and then the blue screen "Your device ran into a problem and needs to restart" comes up again. I can no longer get into Windows. What should I do?

@brandon20904 11 месяцев назад

Try the hard reset where you boot to bios.

@hfk1001 8 месяцев назад

Great job, thanks

@travismikel4413 11 месяцев назад

I did the local re-install factory reset option. Will that be an all night process? Because, it's been well over 3 hours of me waiting.

@brandon20904 11 месяцев назад

I did mine a few times on local and it took a max of 1 hour. The cloud option I did twice and once it took overnight another time it took 12+ hours.

@travismikel4413 11 месяцев назад

@@brandon20904 Okay. Thanks!

@Pipes61874 8 месяцев назад

This soft reset will not work on mine any idea why

@spindleblood 6 месяцев назад

IDK if maybe they changed this but I'm stuck at the step where you're in BIOS and tapping on the cloud recovery option. It yells at me that secure boot isn't active even though I enabled it. Some help would be great! I desperately need to factory reset this thing.

@uniq_vidzbostonmass25 4 месяца назад

Did u find a solution?

@caddiesnoop3048 Месяц назад

just restart your rog again and have it in bios mode

@MrDelichi 5 дней назад

Спасибо за подсказку👍

@mackythedog2021 10 месяцев назад

Will reset solve the controller issue

@vicrattlehead5051 9 месяцев назад

If i reset it will it restore apps like the Radeon software?

@pavelnevasilevskiy4196 24 дня назад

Yes!

@greenhorsepl1980 4 месяца назад

how long it lasted hard reset?

@cepillin666XD 2 месяца назад

My Asus have Bitlock, can this help?

@tylermclellan9430 6 месяцев назад

Thank you !!

@AnabolicAsylum89 4 месяца назад

Thank you sir

@ParsonFamOutreach Месяц назад

I couldnt select the asus cloud reset thing bc it was greyed out. How can i reset it?

@brianmcmahan7371 Месяц назад

I read somewhere that it has to be plugged in. I'm having the same issue. Mine is plugged in too, still greyed out.

@ericgonzalez251 11 месяцев назад

So I’ve been doing a factory reset for 30 hours now… and at the moment I’m on a black screen with the ROG logo and a loading circle below it. It’s been like this for a few hours now… does anyone know if this is normal?

@brandon20904 11 месяцев назад

If the percentage is changing then it could. One of the cloud resets took a full day once for me. If it’s stuck I would reboot and re try it.

@redstar612 5 месяцев назад

thx brother ! god bless

@aidan_ish2447 6 дней назад

My ally won’t boot into the bios, please help

@malikspliffs2899 10 месяцев назад

Had to reset mine today some reason my brightness wasn’t working my screen wasn’t working my amd driver was replaced by windows and I just came home 🤦🏾‍♂️😡

@fionamitchell2748 2 месяца назад

I did everything you said and I got an error message at the end

@HarryBase63 11 месяцев назад

Mine is the volume up button for bios. 🤷‍♂️

@bellako_pw 10 месяцев назад

Does the soft reset erase Aremory Create and all the Asus stuff?

@brandon20904 9 месяцев назад

Yes it will

@-Feki- 11 месяцев назад

Hi, my Asus Rog Ally bugged during the reboot, now i have a blue screen intutiled "Recovery" telling me to go to UEFI mode. I don't know what to do now and i'm afraid to do a mistake. I can't come back i'm stuck on this blue screen... Can someone have an idea please ?

@brandon20904 11 месяцев назад

Can you try to force it off by holding the power button 8-10 seconds. Then boot to BIOS and do a cloud reset (the second part of the video).

@-Feki- 11 месяцев назад

@@brandon20904 that don't work, i can't access to the bios :'(

@prayamking6324 11 месяцев назад

Will a factory reset also reset the bios version?

@brandon20904 11 месяцев назад

No it will not.

@biffbastion301 8 месяцев назад

I tried to run the AMD cleanup utility to remove the graphics driver and it killed my PIN when trying to go in Safe Mode. I had no options for Wi-Fi or anything and it needed to grab an app from the Store. Needless to say I am here doing a hard reset because no matter what my Windows was hosed because now my PIN is bad. Such a terrible design.

@adanrodriguez2157 5 месяцев назад

Ami me pasa lo mismo me borro mi pin y no puedo acceder a ella , haciendo este proceso restablesco todo de fabrica? Incluso la cuenta de Microsoft se borra y el pin de nuevo?

@Thomas_Everman 9 месяцев назад

Help, I factory reset my Ally and did the local reinstall option. It completed the reset, but now it's been stuck trying to boot up for almost 2 days straight now.

@MakedoneCD 2 месяца назад

I factory restarted my device too, because i have bought and installed new 2T micron SSD. Will it do any damage if I soft reset my Ally after hard reset via BIOS? How did you solved it?

@Thomas_Everman 2 месяца назад

@@MakedoneCD I did another factory reset via bios and haven't had any problems since. Sucked having to reinstall everything, but I can at least use it. I didn't upgrade anything, so I'm not sure about damage.

@MakedoneCD 2 месяца назад

We will see, I tried soft reset with cloud recovery option, fan of my Ally is rotating on so high speed and now I'm in recovery process. We will see how it will go. I'm doing all of this because I was having bug with armory crate, my LED settings didn't respond at all, and I was not able to even use quick menu via left button. It's so messy, I like so much how this device looks, it feels so nice in my hands, and that beautiful display got me. I got it brand new, I'm using it just 2 days right now, did SSD upgrade right after first launch, then I did hard reset to recover my system. I didn't even play anything. I'm hoping everything will go just fine after that soft reset. Keep thumbs up for me.

@Thomas_Everman 2 месяца назад

@@MakedoneCD Hope everything goes well!

@MakedoneCD 2 месяца назад

It seems like it's working, we will see tommorow, if there will be some more updates or not, this is what will decide. Last time before this happened, I updated Bios. But for now it seems like it's working. What a relief.

@GamingInTheWild 7 месяцев назад

Dude it's "ally" not "alley"

@TheHaider1983 5 месяцев назад

Good bro

@Hamster-py2lf 9 месяцев назад

When I was doing research on this topic, it seemed like a lot of people chose to reset the device the BIOS way. Why's that? Is it better to reset it through the cloud thingy? Is soft resetting it simply not correct?

@cakebadger8494 5 месяцев назад

Because our password dont work

@xikies101 11 месяцев назад

Thanks for this. My husband really likes it, but is crashing every 2 minutes.

@dimplegarcia3416 5 месяцев назад

I’m on the same boat right now…

@MrMochomo20 5 месяцев назад

@@dimplegarcia3416 make sure you update everything, bios, windows

@EddiePReacts 9 месяцев назад

Appreciate the vid. Im returning it to best buy. The heat issues, sd card problems , and horrible rma issues are all too much for me. Lenovo drops in october for the same price with a much more impressive device. Stay clear of the ally. I shouldn't HAVE to buy an ssd because the sd card slot is useless.

@MarioRamirez-ll8wu 11 месяцев назад

Thanks broh🙏🙏🙏

@brandon20904 11 месяцев назад

🤝

@acrisius5449 7 месяцев назад

I just bought the ROG Ally and boy ... I have so many issue ... cant connect to any game, i'm losing wifi all the time even when i'm close to the router ... the bios update fail 3 times before it was install ... couldnt reset by window because it was alway stuck at 64 %.... and now i'm trying the hard reset ... I paid 1135$ CAD for having so many problems. I'm bringing this shit back tomorrow.

@that_ngi 20 дней назад

Mine wont even load up

@raf686 21 день назад

Mine is just stuck at 62 percent

@RandyAinsworth-tx6vn 11 месяцев назад

hope it works: For me Pin wont work and getting email code still failed

@user-fu8jb9bb7b 5 месяцев назад

Did you ever get this figured out. I’m having the same exact problem

@RandyAinsworth-tx6vn 5 месяцев назад

@@user-fu8jb9bb7b been long but either fact reset or reinstall windows via bootdrive, if prob consists if possible return and get a new one?

@oncorpse2987 5 месяцев назад

I am returning my Rog Ally. I have both. Rog ally and Legion Go. Ever since I bought my Legion Go, i have not touched my Rog Ally.

@WesoJR 4 месяца назад

How is the battery of the legion go. I'm thinking about to return mt asus rog ally. I Fell like the battery doesn't last too mucn 1:30-2h max

@oncorpse2987 4 месяца назад

@@WesoJR exactly the same. They both last like 1 hour.

@renamamiya1230 5 месяцев назад

Hey my ally won’t even let me access the bios

@DavidArmelino 4 месяца назад

If you're still having this problem, you can try tapping the volume down button repeatedly instead of holding it. This allowed me to get into BIOs after holding didn't work.

@aidan_ish2447 6 дней назад

IF ITS NOT BOOTING INTO BIOS, TAKE ANY SD CARD YOU HAVE INSERTED OUT.

@TheVoyagers. 10 месяцев назад

Where you get the stand from pls

@brandon20904 10 месяцев назад

Amazon it was a tablet stand: amzn.to/3rE2pa7

@loodeytunes 10 месяцев назад

I'm selling my unit to my friend. Is soft reset enough?

@brandon20904 10 месяцев назад

soft reset is good enough

@loodeytunes 10 месяцев назад

@@brandon20904 thank you very much 😊

@mskallen 5 месяцев назад

@@loodeytunesⁿ

@chrisprelot7835 11 месяцев назад

come from store and not kidding I spend 4 hours setting this up and I can't event play a game...what a joke for this price returning this crap tomorrow at bestbuy

@FurbyParade226 8 месяцев назад

Played Doom Eternal last night. Ran fine. Turned it off for the night. Just got home from work & turned it on. It would make it to the PIN screen but touching the screen did nothing. Tried system restoring it. Crashed halfway through. Now factory resetting it. I feel like a dumbass now because I was on RU-vid bashing all of the Ally nay sayers & now I basically stuck my foot in my mouth lol. I can't believe how many people this is happening to. Unreal. Edit - November 8th - Blue screened again. Lost everything. Fuck this thing man.

@cody3335 10 месяцев назад

Stuck at “this won’t take to long”

@debacle8287 10 месяцев назад

I just need to turn my into a technician so they can fix the SD card reader

@mtsferreirasilva 11 месяцев назад

Thanks. I had to reset it to return this piece of junk. Nothing works properly. Also, it was a reminder about how much windows sucks.

@TheStupidRuski 9 месяцев назад

The human reason I'm watching this is because I accidentally. Did? Something. Really stupid and caused my origin to the blue screen

@epiphany86 4 месяца назад

Allie 😂

@marcus11619 Месяц назад

learn how to say ally

@MajorOSC 5 месяцев назад

you never said if deleting everything removes all the asus software including the proprietary software that makes all the controls possible on screen. I'm not following your tutorial and ending up like half the people out there who tried method 1. This is so frustrating I just want the moron's user name off my f***ing device and start from scratch. FML

@rogerpotter4898 6 месяцев назад

Its junk. Returning mine. Been waiting 5 days for 1 fucking game to download at 2.5 to 3 mb speed on game passes. I have fast internet and all my devices have fast speeds.