No one in the aviation business likes to hear about an AOG - an aircraft on the ground. While Falcon does everything it can to avoid them in the first place, they are a fact of life. How the company responds to this, and how it provides service in general, is part of the changing nature of how they provide world-class service as well as products. Aviation journalist Miles O'Brien meets a Falcon owner/pilot with an amazing story of an AOG that got taken care of ASAP.
3 апр 2016
