FFXIV Team Acknowledges Payment Issues w/ Update 

SEA people here. Yeah, this has been the story of our entire lives when it comes to game services especially. We just simply don't exist to these companies even though I dare say there is a sizable market for them here. We always have to jump through hoops and more hoops just to even be able to pay these companies our money. Sigh.

I play WoW, GW2 and FFXIV. FFXIV is the only game that has a 19th century payment options. They need to change this ASAP, update the site and be done with it. I shouldn't be forced to use 3rd party sites to understand how to use Mogstation.

The biggest problem with the game is that you can't even pay for the product to play the game.

All of squares technical debt is catching up to them

My partner used to do work for payment processing, and when talking to them about this last night they said something pretty interesting. Essentially the most likely reason this happened is in an effort to save on processing fees square has moved to a complete bottom of the barrel payment processing company which is essentially not trusted to do debit transactions according to Visa. The reason Visa credit can still go through is because credit transactions have a higher transaction fee than debit transactions too and they're easier to reverse. So yeah this is square as a publisher and as a business doing what they always do which is being incredibly cheap and very bad at running a business.

If Dawntrail gets low sales for this, Square Enix be like "how could this be 😮" smh

I don't understand why they can't upgrade the system to something resembling a payment system developed post-2000.

Southeast Asian players like myself are scrambling like ants because we're not even sure if we'll get an option in time to preorder Dawntrail. I hope something gets resolved soon enough.

be vocal and be civil. SQEX always had problems with payment process, the difference is that now a lot of people are being affected. Let's hope they solve it.

The issue is ongoing in EU as well, and not just with VISA, so it is strange that they only wrote this on NA lodestone.

They didn't specify doing anything about region locking out players tho.. umm

I can't resub anymore because my "address is invalid", this company is allergic to money

My friend is having this issues we live in US and nothing works for him . He even bought a game time card and that tells him it’s unavailable

I wish they would unregion lock accounts. I live in NA but my account is EU and I have to buy time cards either online or from someone in the EU 😕my issue is so niche and doesn't effect many people that idk if they will ever fix this or at least let you switch account regions for your sqnx account

Yep I got screwed by this too. Super fuckin annoying and can't resub. I also have Visa debit. I'm in the US.

Person from India here, have had this same issue for over a year now. Its either something to do with SE payment portal or Indian restriction to international automatic recurring payment which leaves me with only option of using crysta now :c

I am a foreigner living in the US and frankly the address verification nonsense is not just an SE problem. The whole system world wide is riddled with issues, while i understand that its for “security purposes”, if your address is in a format they don’t recognize because if regional incompatibility or god forbid you dont have a zip code. You my friend are severely SOL.

Mog Station (Ultimate) needs a nerf

North america here card is not working. Here

Another issue as some others have mentioned. You CANNOT change your country on mogstation/account management. Which means if you ever moved country, even if it's still within the same region (for example, I moved from NZ to UK, which still is withing EU/Other region regardless), however my country is permanently locked to NZ. Therefore, my registered address can never match my real address. Such a silly thing, but if you're going to add an additional check to credit cards to match address on mogstation, then why the heck you can't change your address to BE accurate is beyond me. While there are workarounds that work for some, and my sub hasn't renewed yet since the change so I am waiting to see if it will go through or not, it is definitely causing me some anguish and deflating a lot of the hype I have for DT, as I don't know how much of a pain it'll be to figure out how to pay for my sub, or if I will even be able to. I would love to see some more influential members of the community such as content creators to bring this issue up in various interviews and press events such as the media tour so this can be brought up at the top such as to YoshiP and such. Best we can do for now is be vocal on official forums, reddit, and make our favourite content creators and more influential members of the community aware of this stuff for them to bring it up during interviews and press events.

Not in either region. I had trouble shortly after the update, and began reporting it to SE Support straight away. For weeks, they kept insisting that I was doing something wrong, when I obviously wasn’t. I’m glad they’ve finally gotten round to acknowledging that.

Same issue. Took a few month break due to content drought but with Dawntrail not that far away I figured it was time to come back to the game, but i cant because of the Visa debit issue. I hope this is fixed quickly.

apparently SEA is just Singapore

And this is one of the few times where I'm glad I'm using Steam to cover payments.

I wish I was a steam player .... maaaan ....dont take away 10 years of stablished joy from us !

doesn't sound like it was properly tested out before it was pushed. there may be very valid reasons for pushing this update out with security. It needed thorough testing and validation before it was pushed out. this issue makes me thing that wasn't done

yoooo I was just trying to return to this game after 2+ years but having this issue of "card is invalid" (something along those lines) made it impossible and it made me give up the endeavor. Will you be posting more information on when/if this is fixed? Thanks a lot for making this update video! Huge help!

I should be able to pay for it in game. Or through psn. I shouldn’t need to log into a clunky site on an actually computer since the mobile version doesn’t like to work.

And it's STILL an issue....

Yeah. This happened to me while using a Visa. Had to use a different method

This does it to my debit visa I just been buying the Crysta

The most likely reason they updated the payment processor to have this verification is due to stolen credit cards. Without the verification you can just use stolen card data to pay. With it though you need other data (address) which greatly reduces the amount of stolen cards that will pass through SE systems.

I hope they also fix the -24202 error situation. I’ve been dealing with that shjt for years.

if they the have the codes in stock Amazon and everywhere else were out of stock on game time codes a month ago its how I typically pay my sub so I looked all over the place for one & ended up having to use a cc to renew my sub

I'm glad I'm using the steam payment option.

I hope there will no problem with steam payments... I use a visa prepaid and reading about all this... Give me a bit of anxety ngl. Is also true my address is updated since just last december i had to renew my card, but overall SE itself ain't really doing that well on some of their behaviors

Honestly felt a bit like a comedy to me as not only was my card "unavailable," but Amazon and Paypal didn't want to work either when attempting for crysta. Including on another browser. Would really prefer not to use time cards because I do like having my extra retainers, but have a temp fix for now.

US person here, even I am having issues with my payment. Definitely not being quiet about it.

This is STILL broken, thankfully I had a MasterCard that I could use instead. But it took me a couple days to realize I wasn't the problem.

I was able to get around it by using Amazon Pay using the same Visa card that I was having trouble with. NA region.

First having this problems i even email square to fix this issues cuz alot gamers having this same problem we all having

I have not been able to buy a sub since last year lol. I've tried multiple times since December and I use Mastercard. Anyhow game time codes are great.

While I was able to save my account for another 90 days on renewal, I had to buy 5k Crysta to make sure the account stayed afloat until they can fix the issue with the registry. That's more money than the renewal process typically suggests, so I'm giving more money than I need to because of an error on their end. If ever there was a wake-up call to dress down their entire set-up system, site, and structure, NOW is the time in the wake of a new expansion.

What about middle eastern players I use a visa exchange card instead of my own bank card

Hopefully this is worked out before July when I have to update my debit card expiration date. I'm on a recurring sub and I haven't had any issue so far.

It's not just visa, every time I try to do something it prompts me to confirm or change my address and it just keeps telling me invalid address

No payment issue but when I ordered CE through the store I ordered as a guest and they emailed me today saying there was an error that’s why I had to check out as guest and order would be moved to my account. Cause it was slammed Day 1

I've been using crysta for a while after finding it easier to use anyways. Hope it gets fixed sooner

Woah I’ve been out of the loop xiv wise for a couple months and I come back to see that happy is looking like a completely different person w the hair and no glasses. Had to double take to make sure I was watchin happy LOL

My sub ended not the 30th and now it won’t take my Visa but I’m not to worried about it cause we have a month to go till Dawntrail and I’m sure they’ll fix it by then.

I can’t even use game time card ,, are they going to fix it or my account is gone for ever ?!!!

For me is has nothing to do with visa debit, I live in a small town in Canada and now cannot pay for because they won't accept my address saying it's invalid. After living in this small town for like 14 years I can without a doubt say my address is very valid

I am still having issues with trying to renew my subscription with using a Visa, which sucks because it is the only card i have to use to make payments

Anyone confirmed the adress and used steam? Working fine?

My only problem with this issue is not being able to just sub for the game i live in North America region never moved out but this issue won't let me use my visa debit card which mog station is supposed to support it and its annoying the hell out of me

I just started the game a few days ago and still have the free edition. I tried to pay for the game, it says "this card is invalid"... So weird

I got lucky and my free month from Heavenward and my sub didn't drop but I had to reset my companion app and retainers.

Yoshi better not cry when this fks with dawntrail after its released. Ppl are gonna walk in with a "...what else did they screw up..." energy and you couldnt blame them.

Ok i wanna play ff14 but after i purchase is a monthly subscription mandatory, like as in if i dont subscribe i literally cant play? Cause eso used to have the same thing but they changed it to where u just needed ps plus

this probably explains why I can't purchase a sub for this game. They need to put housing demo on hold because I'm not able to renew my sub and I'm about to lose my house because of this.

its still not working (at least for me) as of Jun 4th

Paypal to purchase crysta doesnt work for me either...

I had no issue and i am from Mexico. Yes here in Mexico we play as well. I got the mail on april 28 so that means i will have no issues in the future i presume..

I'm glad I paid for dawntrail a month ago

Still unable to even register my card, though it worked perfectly fine before this shitshow erupted. If they’re working on it now, then they better step up their game.

Costa Rica central america here, i was unable to buy the Dawntrail expansion DLC, i try try and try, and notting, i get contact with usser support, and they give me some tips, and.... NOTHING...., for days i try and try again, and get frustate, them i ask my brother who live in CANADA... Surprise... he can buy the dlc, and send it to me the code without any trouble at all...

Looks like FFXIV's Moogle Store is still stuck in the middle age xD

One of my mastercard never works, but yesterday - I was able to add that card and it works. Just make sure the address needs to be identical on the credit card.

I live in SEA but I use US steam to play FFXIV, and can't use every payment method including STEAM PAYMENT, CREDIT/DEBIT CARD, PAYPAL and CRYSTA, because they will ask my ADDRESS, and my ADDRESS is a made up ADDRESS... I can't even focus in my class now thinking about this >.< what a joke!

I had to send my friend money to buy me USA game time

according to square enix, the only place in SEA that has internet access is singapore and people never migrate to other countries in their entire life. it's so dumb.

one end of my road has one name the other end of the road has another square wont accept my real address anymore

DAMM BRO where did your cheeks go?

My visa will be updated per a bank switch in a week or so. If there is an issue, I am done with this mickey mouse system after 9 years. There are other fish to fry but I'll request a DT refund.

Cant even use my card to pay for crysta even though im using a Visa card

luckily my abo got triggered in early april. i'm confident it will work again in 5months when the next payment is due

but the game doesn't even let me buy crysta D:!!!!

Can’t even use my card to buy crysta since it’s a Visa card and PayPal isn’t supported to buy crysta

I want to pay with creditcard in europe . I want pay subscription i go trought but must pay 0 euro no sub but i can buy items in mog

*SQX losing profit* SQX: :o

for the love of christ someone tell me how to fix this without jumping through @#$#@)(ing hoops in order to play a video game.

I've been trying well over a week to buy 1 (one) (Uno) fucking fantasia just because i'd like to go miqo'te fem this expansion and I keep getting the error telling me It won't take my payment. ._.

Sea region? What sea?

mrhappy1227 looks liek gortash

Japan doing Japan things. Too stubborn and traditional to update their systems/engines/mentality so the debt catches up. Not to mention them stroking off Sony so much that they do it GLADLY WHILE LOSING PROFITS from PC sales.

Am I ever glad that my debit card is MasterCard! XD