Fix for broken Nespresso U coffee machine 

This is our second K-Classic. We had our first one for many years, so when we had to replace it, we wanted nothing else but this exact ru-vid.comUgkxBrV-RbF5Nk0Rlt9i15aao-YMzqzTG8Vf model. We use it for about three people everyday in the morning. The taste and quick brew is one of the reasons we like it so much. There are so many choices of brands of coffee that we would grab what was on sale and test the different brands from there. I would definitely recommend trying different brands of coffee to find the ones you like the most because there are brands that quite frankly taste horrible.

Thank you for keeping this video up. Your instructions were spot on and I was able to repair the exact issue you explained. I am once again enjoying a good cup of coffee.

You are a star. Had a broken machine in garage for 3 years as was going to get round to having a look but after the replacement one broke too I found you vid and the old one now fixed brill.. will tackle the “new one” tomorrow as I think it will be the same issue, you saved me a lot of dosh cheers

Thank you for this video: we were about to give up on the machine, but thanks to your video, we repaired and now it's back to work. You are phenomenal! 👍🙂💪

OMG I bought this machine for $10 off marketplace and got home and it would not turn on. Thanks to you I managed to get it going by fixing the spout and hooking back up an unplugged wire, but I NEVER would have thought of this. You are a GENIUS and helped me score a bargain!! Thank you!!!

Very helpful, thank you. Nespresso wanted £79 to fix the machine. 95p screwdriver (T10) from eBay and £4.95 for the spare part and the machine is up and running again.

Picked one of these up from a thrift store that worked beautifully until it started having this issue a few months in. Thank you so much for posting this repair! Saved my machine!

I have had my machine more than 2 years and thought it was broken and can't afford new one atm. Thanks to your video I will try to fix. Thanks

I also wants to thanks for your sharing! Never thought of the machine is so so dirty inside! It all cleared now! Hope everyone enjoy a nice ☕️!

You're a legend Rachel, helped us fix our problem in a matter of minutes!

thank you so much! Almost threw my machine out and have it for 11 yrs.

The screws are special TORX that have a center post: A version known as Security Torx, Tamper-Resistant Torx (often shortened to Torx TR) or pin-in Torx contains a post in the center of the head that prevents a standard Torx driver (or a straight screwdriver) from being inserted. I purchased the special TORX TR (T10) head - with the security pin hole - from Home Depot.

Thank you so much! Just had the same issue. Followed your instructions and we are now celebrating with a nice coffee. Nice to see a straightforward fix video on RU-vid. Thank you again. :-)

Thanks for this video. Despite following your clear instructions it still doesn’t work. Part of the water/coffee keeps falling in the capsule compartment.

Thank you so much Rachel- this was sooooo helpful!! You're a star! From Perth, Western Australia. If only we'd seen this before we went out and bought a replacement. Oh well, now we have a spare to give to someone.

Called Nepresso and they were selling upgrade more than wanna fix it, your way does just fine and saved it from turning into a piece of junk that harmful to environment, thank you so much.

rachel thanks so much great help. however plastic clip on spout broken. need new spout!!!

Brilliant. Had a exactly then same problem and noticed something rattling around inside but couldn't see where the screws were. Didn't have a star screwdriver so used a small flat blade and got away with it. Really tight but got them removed so have now left them out in case I get the same problem again. Honestly don't see what they do other than drive you to buy a name machine. Thank you so much !

The tool is a Torx Security Screw Wrench, size T10.

Fantastic! Many thanks. I thought my machine was on its way to the bin. There were three screws on my machine two on the bottom and one on the back. Even with the t10 torx screwdriver, it was a bit tricky unscrewing them!

Thank you so much thought my machine was gone. It’s working perfectly now after following this. Nespresso don’t let on to this quick fix either as I rang them and they just want to bait you with a new machine and a fake discount. Thanks again.

The symptoms were the same for me, but in my case the outlet was blocked. I still needed to pull apart to get access to unblock though, so your video definitely helped.

This really helped me repair my 'U', many thanks. It's easy once you know how, and videos like this are fantastic.

Thanks so much - coffee supply back in action! 😊

Thank You Rachel, I fixed my machine and saved 100 dollars.

Thanks. I will try this. Common problem for all Nespresso machines. Found mine last week during local council hard rubbish disposal. Still inside the box. Brought it home. Made a coffee. Then it started to leak water.

THANK YOU!!! I watched your video and managed to fix my machine. I really appreciate that you posted this, incredibly helpful.

You are a star! I love the way you did it hitting the machine hahaha short and direct! Thank you!!!

Thank you! Better instruction than from the brawny hand and low voiced version. i love expertise with feminine touches, including the baby gurgling in the background. You should do a series.

Well done Rachel. This got me part way to solving my problem. Turned out the tiny wings on the spout had broken off. They lift up the pourer to direct the coffee into the cup. Otherwise it goes into the drip tray. Cost a whole £7 from buyspares! Result!

Thanks for posting this - great tip and saved me from a crisis today.

Thank you Rachel, I had the same problem but unfortunately the lower clip was broken or this what i saw, there was a small broken plastic piece; however, the upper clip of the spout was good, I applied your fix but without removing the whole hood, only slightly pushing it apart and just enough to pick up the inner pieces and engage the clip properly, and it worked properly even without the small broken piece. But i guess that as soon as any more plastic part is broken, i will have to replace the whole spout. thanks for your video

Thanks Rachel, saved me a fortune. I had a bit of a problem removing the screws but once I'd done that it was plan sailing. 😊

Excellent video - exactly what was wrong with my machine. Thanks!

You saved my life! I was about to call them for an out of warranty repair...

Nespresso asked for 75 quid to have this fixed. Top job! Thanks

Thank you for this! I've had my U for 5 years and just experienced this same problem. Wish I had a screwdriver or allen wrench that worked with those weird screws they have to prevent you from repairing the machine yourself!

Have now changed that part twice in a year even though everybody said "buy a new machine". But no, I just saw this video again!! THANKS! :-)

Thankyou - perfect. IN my case the bottom latch had broken (causing the gap and leak) so I glued the spout on with Araldite

Legend. That saved me going out and buying a new one. Result.

Thanks for the video. Probably save me at least an hour and I mixed my machine (removed the stuck capsure) in under 3 minutes. Lucky for me that I happened to have the Torx T-10 bit with hole in the middle that I have never used before.

You have just saved my life!! Thanks!!! ❤

Thank you so much for posting this! This video helped me fix the exact same problem!

I wish I'd seen this first. I followed another RU-vid video instruction and took the cover off the way they suggested and broke one of the clips on the right. My distributor popped out of the machine so I suspect the guides have snapped. I'll try it the way you have taken the machine apart and hopefully not break anything else!

Thanks Rachel, just saved me £100+

Thank you and thanks to the parents who provided the stAr shaped things :)

Thank you for making this! Was just able to fix my coffee maker thanks to you. Cheers!

Thank you!! You saved us buying a new one for Christmas! Great, clear instructions that actually worked!! :)

Thank you very much! Had the exact same problem and was fixed within 10 minutes thanks to your video.

wow lady you’re doing it all with that long fingernail undamaged, you’re a wonderwoman. Mine got clogged so will try to check inside, Tnx for sharing very helpful😅

Thanks for the video. You fixed my machine!

Thank you! Saved me the repair costs.

I had a stuck coffee pod in the U, I though after 6 years that's it! I had to throw it away, then I saw your video!!! Thanks I now fixed it!!!!!!!!!!!!!

Excellent video! A simple fix that worked for me!

I just fixed my machine with this video, thank you so much! Incredible :-)

Thank you so much, mine was out of alignment too and your video was super helpful and real "girl power" to fix and sort it, now it is working properly. Cannot thank you enough :-))

Thank you - fixed using this youtube.

Thanks so much. This helped a lot.

Thank you, great, clear instructions. Had to purchase the screwdriver and spare part (ebay) but happy to have a working machine again!

Thank you, saved me time and money. thank you !!!

Great job!!! 🤩🏆

Thank you. That was just what was needed.

You're a legend!! 😁

Thanks for sharing, this fixed the problem for me too!!

This is a really great video… will this help fix the fact that my slider wont open? It opens slightly but not all the way not even half way.,, so i cant put in a capsule. Im not sure what happened. It doesnt look like there is a capsule stuck inside.

My coffee machine is brand new and I am SO disappointed that this already happened to it! 28,000 people have seen this video so surely Nespresso has a problem! Last time I buy their product.

Hi Rachel, thank you for this video. I have the same machine but power cable cut in the middle and need to change this part. Could you show this in your videos? Thanks in advance Aytac

You are a lifesaver a 2am and the machine started doing the same thing.

Save me. Thank you for sharing! Really works for me.

I am facing a different problem. When i put the capsule inside, the capsule is staying where it should be and is gowinf down to the empty can. What is happening?

Brilliant! Thank you for sharing 🙏

Oh my god it's so easy thanks

U should have replaced the part, if you looked carefully you would have seen that the bottom clip was broken. this might work for a while but it's still a TEMPORARY fix until you replace the part. bottom part should also "click in".

Hello, did you notice if the buttons are a bit warm, even when the machine is on standby?

Thank you so much! This is exactly what I needed. Was so relieved it was such an easy to fix problem, and thanks to you I could, twice. Cheers!!!

My machine has 2 torx security screws. There is a tit in the middle that requires a security torx bit. You can get them at Harbor Freight.

You saved me! Thank you!

Thank you🙏🏻

Thank you so much you made my day 👍👍👍

Thx. Helped me!

Thank you! Big help!

I have a different problem: the capsules no longer fit at my magimix (?) not even when the capsule"door" is wide open. A capsule had been stuck and at one point it made quite a noise, like something broke. I managed to take out the capsule but for some reason I cannot put new capsule. Any explanation? Thank you

OH my gosh that was it??? Thank you so much :-)

RACHEL SENİN ALLAHINA KURBAN HAYATİMİ KURTARDİN. Good job girl

Thanks

Awesome! Thanks

Thank you, very helpfull.

Thanks - helped me out of a pickle

It works! Thanks!

What about the foam? Mine doesn't make foam like before what to do plz

Can you tell me what is the size of the tool? When I tried a star shaped T15, it didn't fit into the screw. Please!!!

Thank you!

What size star-shaped key did you use? thanks!

Oh my God, looks like you don't have careful.

I have tried but cannot find a screwdiver to get the screws out - any ideas, recommendations on what I should look for?

Amazing thank you

Thanks much!

FIXED!!!

Like Jessica Adza I'm trying to determine what size star key was used? Can anyone help with that info please

Thanks so much