Fixing Unbalanced Load on GE washer - Washer Not Draining Water or Spinning | Model GTW460ASJ5WW 

Wish they would bring the old washers back they worked better and didnt have unnecessary buttons.

Great video! We’ve taken this exact model to the repair man THREE times. This last time he said these washers were “bad”!

OHH MY GOODNESS❗❗❗❗❗ I JUST DID THIS RIGHT NOW AND IT WORKED THAANK U SOO MUCH I WAS STRESSING THINKIN I HAD 2 BUY A NEW ONE LOL😁 THIS HELPED ME OUT SOO MUCH BEIN A SINGLE PARENT ON THE GO U REALLY HELPED ME WITH THiS VIDEO...MY WASHER IS UP AND RUNNING AGAIN 😂😂💙💙🔧🔩🔨🆘 NO TOOLS LOL IM SO HAPPY THANK U

I watched this video several times over in hopes that I could find my problem. And I did. It was my water pump that had one of my wife’s socks sucked into the damn thing. After it was taken out everything started working back to normal again. So to help a lot of you out there, if your having the same issue as mine, check your water pump. More then likely you have something sucked in there and that’ll be the cause and effect of your problems. Not only that but it would save you a lot of money on having some tech guy come out and charge you $100 just to look at it.

Holding the Start/Pause button and spinning the dial is KEY! I balanced the load but it wouldn't start working again until I did that. (Thanks for the video!)

We have an exact washer.....same brand, same model. A few weeks ago it started getting out of balance when about to start the spin cycle. I replaced the lock switch mechanism, i replaced the suspension rods but the problem still continue. The way I fixed the issue was by tipping the washer on one side so I could have access to the bottom section. There you will find a motor cover. I removed it noticed right away grease on the pulleys and on the belt. I removed the two pulleys and the belt. I cleaned them real well and then I put them back. That took of the out of balance issue we kept having for a long time. It seems that grease that was put on the pulleys shafts during assembly started to run and it made its way ro the belt. If you have grease on your belt the speed sensor (under one of the pulleys) will sense some slippage and think the wash is out of balance and stop. So give it a try and clean those 3 parts.

I have a similar model GE washer repeatedly having unbalance issue resulting in failure to spin. GE tech came twice and insisted the problem was due to improper loading of machine. I discovered that the speed sensor on the transmision tigers an unbalance fault if speed does not reach set point. The unbalance fault prevents the spin cycle from continuing. I found oil on the belt, transmission and motor pulleys. The belt slipping prevented the speed from reaching set point causing unbalance fault. I cleaned oil from pulleys and replaced belt. This resolved the problem. Hope this helps.

Thank you!!!!!! My washer now works! We have the exact same washer.😊

Thank you! Washer is being delivered tomorrow and I am educating myself on fixing it! We will get those papers out of machine before it is installed!

Appreciate the video, just followed your instructions and fixed mine. Special thanks to your wife loading it unbalanced resulting in you making this video. 😀

Thanks so much for this well put together video. I have the exact same washer, but I was having a slightly different issue. Thank you a million times for getting straight to the point and posting a link to the manual. You saved me money and a huge headache

We have the exact same washer. We have had many problems with this washer. 1. While on wash cycle water would be draining and when the spin cycle came on there was no water to drain. Fix: Drain hose too far in the wall. Repositioned the hose up some and used a cable tie to keep hose in place. 2. In spin cycle the washer would vibrate excessively. Fix: had to get retrofit parts installed around tub and new feet. 3. After spin cycle clothes are still soaking wet. Fix: Replace control board.

To borrow the parlance from Apollo 13, "You are a steely-eyed missileman" Thank you, your video saved the day and a pretty penny.

Thanks for the tip about the service manual taped under the washer - this certainly helped me understand better what was going on with my washer...now whether or not I can fix it is an open question.

I have a GTW330ASK3WW that was doing the same thing. I replaced the pump and it was still doing the same thing. Found out it was still under warranty, so I had GE come and fix it. I was not there when they did, and they replaced the pump again and left. The tenant said they didn't test it. The only thing left to replace on these beauties is the main board WH18X28642. I had our appliance dealer get us one from the GE Rep. under warranty and installed it today. It was properly programmed with the correct "personality ID" which is "3" and the machine still doesn't work properly.

Omg thank you! Going to try this later! It did this to me a week ago, and I ended up unplugging and replacing in, and it went through the drain and spin, and I was able to rerun the load. Well yesterday I washed a large load of diapers (I use cloth), 2ce- like always. Did it fine. Next load was right afterwards was a pretty large load of clothes, and I can’t for the life of me get it to drain, it just hums like you said yours did. I’ve watched a few other videos on how to clear a plug in the drain pump, how to replace the drain pump (I honestly assumed it was broken by the hum)… but I am so glad I came by your video! Going to try as soon as I get home, easy fix first! I had to get my scrubs, and kids uniforms out last night and finish washing by hand, and my large load continues to sit at the house full of water 😭. I was so scared I’d have to buy a whole new washer. Thank you again!

I need to save this video.. it's like the forth time I've used it. Good video man. Our wives would be friends

Thank you for the diy reset the machine, save myself money. I don’t want bring someone to fix it, with a problem we faces today.

Thanks so much with sharing this information, Times are tough for us. The Lord always leads me to the right place with information and you were the blessing today.

Thank you for filming, we are having the same issue with our machine today.

Omg this video was exactly what I needed. My washer is now working. Thank you so much

Thank you for posting this. Lost manual and stuck with a wobbly machine

Thank you for doing this. Helpful. Miss my old machine ....jus open shift)balance load and spin. This stupid thing keeps adding water then spinning. Ugh. Thank you again.

Thank you so much, problem solved. Washer went down Christmas day and was panicking.

This was informative enough it helped us get our washer running again this morning! Thanks for posting, from Texas

Literally, this was the exact video I needed! Well done and thanks for the info!

Thank you so much. I thought that sheet inside the shell was a wiring schematic. Never thought it be a diagnostic sheet!

Woohoo thank you so much washer is finally draining as we speak. This has been driving me nuts lol I appreciate the help!

Thank you SO MUCH you just helped me fix my machine at 12pm. such a lifesaver!

Thank you so much for this video and the link to the service manual! My washer had a different code (UI Software Version) but by watching your video several times and then reviewing the manual, my washer is now working. Saved me lots of money. We live in a rural area and service calls can be costly.

Omg because of your video I was able to fox my washing machine. Thank you!!

Thank you so much!!! This fixed it!! Saved me so much troubles.

This tutorial is excellent! Thank you so much for the invaluable information.

Those first 18 codes you reference are test codes (what test you will run). The table with 32 codes is the actual fault codes.

Thanks so much for video. I tried code finding and my suspicions were correct. I had a bad Water Valve Gasket ASM PN: WH13X26535 however, when I purchased my washer almost 2 years ago I also included a 5 year warranty. Glad I did, since the Lowe's/GE technician was really good. He called 20 minutes before arriving, troubleshoot my washer, performed a required software update, and changed the valve. All under 45 minutes.

Just to help with the service mode document that you are reading..The upper table on the left in step by step commands to test components funtions and the table down are the Error Codes and possible corrections

We just purchased the exact same washer and it keeps cutting out the power ( tripping the fuse box ). I think that the washer is faulty because the last GE washer that we had was 13 years old and it was still working when we got the new one. And the new one supposedly doesn't require as much power so I don't understand. The GE guy that came over said that we have a faulty fuse, but the last washer worked fine and never cut out even once. Thanks!

I fixed this problem of my GE washer by replacing it with a Speed Queen washer!

I was having an Unbalanced load error and after my research it turned out being the motor belt. Figured I'd share and save DIY's some time and headache.

I’ve already done this all, took apart the drain pump, cleaned it. It eventually worked. Think it might be the “computer board” so irritating. I now wish I never got rid of my old Maytag that I had in college.

I had this issue several years ago. no Tech could solve it. I ended up removing the latch from the door and manually installing latch in slot. NO MORE issues in 3 years... NONE. Out of curiosity, I reinstalled latch to lid.... first load, the issue appeared. (latch has be separated from lid since) NO I cant explain it, i just know it is and has been working.

A test mode!? Thank you so much, and for scanning the instructions for us too. I don't seem to have them (though they may be hidden somewhere in a pile of papers.

Thanks for the link to the service manual

It’s funny people are bashing this washer we have had ours for 8 years going on 9 years and this is the first time I had a problem with it.

Thank you! Your video helped me fix my machine.

Sir you just saved me $125 of service fee from GE. My washer did this last year and did it again today. Where do I venmo you the service fee? lol

If you go to the manual override to test the draining you can drain it and then right after it is the test for the spin cycle : ] for future non-draining issues.

Thanks for uploading this video it’s very helpful. In defense of your wife that washer is a lemon. I have the exact kind and I wish I had never bought it. 🤔

Thank you for this video . You were great step by step it was exciting what was wrong with my washer

I have the same washing machine model GTW460ASJOWW is not getting water. Is stuck in the draining cycle do not get any water it does not fill up both hot and cold water taps are open. Thank you for your help.

Ive had this washer 3 weeks now. I HATE THIS WASHER. If you don't have one, DON'T BUY ONE. I can't believe HOW HORRIBLE THIS WASHER works.

I have a different model one... no whistles or lights, nothing: just plain rotary knob and a couple for load size and "special rinse"... would not spin and drain... actually was kinda random where it went like 3 to 4 working then quit... next day it would. Tonight, yeah, 11:30Pm I decided I wanted to look at the problem and thought that the water pump was not working but in fact it was kinda trying to work... ops, a clog happened again ??? So I used the shop vac to pump the water out.. and here is a nice tip: when you put the shop vac at the tip of the hose that goes into the wall, it will really suck the shit out and I think in my case, it cleared whatever gunk was there. I still went ahead and removed the pump: it was quite clean - but only after I sucked the water through the whole circuit. Amazingly, it thoroughly drains all the water if you do that. Then I tested the pump on the sink and it was working just fine. Put it all back together, ran a small load size just on the "spin & drain" cycle and tada !! Working again. I just rescued my weekend :-)

I have one like this and i tend to keep adding stuff during the cycle . Sometimes then it starts draining and then it wont do anything except beep a few times so I figured out if you unplug it for about 8 to 12 hours it resets itself automatically.

Thank you so much for sharing. You save the day. 🙌

You’re a BOSS!!!! Thank so much for making this video. SUBSCRIBED!

quick tip: as he said the MANUAL is in a bag inside the washer taped to the side, important: put it back after or you will not be able to find it 6 months from now. I was told I needed a new board but it was actually some paper stuck in the level tube connection area on the bottom side of the basket, WARNING:removing the agitator is next to impossible, DO NOT try and remove the cap or top from the agitator, there are parts in there that you will destroy if you drill thru it, and you still won't be able to get it off, it SNAPS (not screws) into place from the lower part where the plastic ring is, get a rubber oil filter wrench and save yourself a whole lot of trouble, you must give it a quick jerk to snap it free, there is probably crud in there so don't be surprised if it gives you some trouble, NOTE: you don't need to remove the agitator to clean the level tube because even when you remove the basket you cant get to it, i just cleaned the connection from the water level tube to the basket, there was paper in that area, be careful not to break off nipple that connects the tube to the basket, tip the machine over and access it from the bottom, DON'T take the level tube off with water in the unit, why? No idea,

LOVED THIS VIDEO❤❤❤!!! It totally solved my issue! Thank you so much!

I have the exact same washer and it is the worse washer I have ever owned! It broke 2 weeks from purchase. They come and fixed it and said it was lose. It has worked of and lije that be here lately it is an everyday time occurrence. I just want an old fashioned washer, these are too darn sensitive! My mother has had her for years and it washes great!😠

Thank you so much for posting this. Saved the day!

I would like to thank you so much for your tutorial you saved me some money. Keep putting out good content.

Ugh, another reason to hate ALL he washers! You can’t wash comforters, blankets, dog beds, anything that will unbalance the load. Tried rearranging the load still leaves everything soaked. Why can't they just bring back the old fashioned clutch washers! Some people like to wash more than clothes😡😡😡

Your video saved my Hyde! Thank you!

We have the same problem no matter how small or large the load. I also hate the fact that the washer picks the water level! Is there a machine out there that isn’t HE and will let me pick the level? I can’t figure out how GE thinks clothes are going to get clean when the clothes are above and sticking out of the water! I curse the day HE was invented!

Thank you so much for this video. Can you show how to remove top part and body shell if possible

*but what if it is balanced?? Having the problem of it not draining properly and i already replaced the back water house and made sure nothing was clogged in the back either*

Wooooohoooooo...man you made that sooooo simple

This worked for me. i thank you for sharing.

🤑 cash money, my washer stopped mid cycle , was exactly what happened here

I've had this washer for 3 years and hate it. I got same problems

This is very helpful

Hello I have the same washer the door is not opening can you help please

Thanks man It works once again happy new year 2020 is going to be better than 119

The problem I am having is that it does not stop filling. I will have a small load, (which is usually the case, considering this is such a large machine.) The machine keeps filling. I will stop it-then change the load to delicate, then the water will eventually stop filling. I do not know how to set it for a small load? Anything I'm missing?

Thank you so much your video really helped me

Thank you for the video. It helped me also. You're the BEST!

Mine is the exact same model. It spins, but not fast enough. It drains fine. But not fast enough leaving the clothes very wet.

My lid switch went bad. washer would fill up and stop. contacts not contacting . part on order.

I hope this works for mine not sure if I have this guide though will comment after I try it in am. Thanks so much!

Curious. Of the ones that just cleaned oil off the pulleys and belts, how many are still working properly? I have dealt with many washers. I usually take that as an indication of a bad tub or transmission seal.

Hi, Helpful vedio. Thanks.

Thank You so much, this was a GREAT help.

I have the same washer but I can’t get into the maintenance mode :(

How did you remove the top? I think I need to replace a suspension rod but can’t figure out how to access them. The back doesn’t open like the traditional washer and I don’t see how to remove the top.

Did you ever buy the jig and update your software? That's what you need to do to fix this washer. You have both error codes for the spin and unbalanced code and the jig can be bought from parts dr.

I'm looking online. I can't find the codes could you post the codes / manual for troubleshooting please? I'm having trouble getting all the water to spin out my clothes are really really wet when I take them out. Thank you

Haier unbalances on spin mode and stops very often regardless of load size

We have this type problem kept over loading it and it just not started making a grinding noise when spinning and draining

Hi I found your video very helpful but I have two codes my washer is blinking and are not on my manual...? Can you help?

thank you so much this resolved my issue

Best video man u helped me so much i did not know thanks

I have the exact panel on my GE washer. I can't get it to go into service mode

Thanks! This video help out a lot.😃😃😃😃😃😃

Helpful video. Where did you the diagnostic code chart?

Thank You So Much!!!💜

Excellent, thanks

I have the same washer mine has been working fine since I got it although I did have an incident when I first got it I would leave the washer open and wait for it to fill and it would only feel like maybe eight in on the bottom well I called GE and was talking to their people and they told me that you have to have the lid closed when you start it let it fill all the way then you can open it up loaded up shut the washer and let it wash normally if you have the lid open hit the start button I guess cuz the price safety type stuff you know like little children or whatever it will only fill up a little bit which will piss you off and make you think it's not working right or broken but yeah it's a safety issue proper procedure with the washer okay that's my information on it oh yeah I've owned mine for a little over 3 years now no problems

I like the whirlpool 20 years old.

Thanks for the video. Big help

I turned 7 times didnt work. But somehow got it in service mode. And trying to get it back on track. Cause its like a memory and it saves the info on the last load. Ill let you know what happens

We’re having same problem. I can’t wash towels or sheets in it. Gets SEVERLY out of balance. Repair person coming out again today. Washer only 5 months old. GE uncooperative and uncaring so we will NEVER buy a GE product again. Ever. Our old GE lasted over 20 years but this is a piece of junk. Bought it at Home Depot where there is absolutely NO customer service. Fortunately, the lemon laws apply to appliances here in Calif and there are specific steps you have to take to get them to take the appliance back, return your money. All of which are time consuming, leave you without a washing machine for weeks at a time! Y’all may want to check your States lemon laws though. Fun times.