I volunteered once, but they had asked for volunteers 2 times before-first time I went over and asked how much they were offering: $250 in debit cards. Second time they asked for volunteers, $500. Third time they offered $750 per person-I was flying with my husband and two children 😂 I told them I would also need lounge access or food vouchers for my kids and they went for it-$3000 paid for our round trip flights and hotel costs 🎉
@@sharumappingwhat a stupid comment. It's not as if the person hadn't already paid for airline tickets or said this is how she pays all her family's expenses. 🙄
When my family and I were flying to India from JFK with Emirates they overbooked our evening flight. They asked our family to take a flight 12 hours later (next morning) and they would adjust our connecting flight from Dubai to Hyderabad. They offered to pay for hotel and food for that night. We were okay with that and were about to leave. Since we already checked in some bags with some essentials, we asked to get our bags back for a little, and their manager came back with our bags. She apologized for the inconvenience, and not only upheld the offer of paying for our hotels, but also gave us free travel vouchers from JFK to India that was valid for another year, but since the gap between our two flights was longer (layover) they paid for us to take a tour during our 8 hour layover with a hotel and food. They also covered the cost of our checked bags on the way there and were overall really friendly. My mom always said that when you treat people kindly, they’ll treat you kindly back and this was an amazing act of generosity. We got to go to India for free the year later and that was amazing to see our family. We are lifetime customers of Emirates since then!
I’ve noticed Middle Eastern Airlines are far better. We also fly Emirates, Qatar, Kuwait Airways and if the layover is more than 8 hours they offer free hotel accommodations, food and transportation. I’ve been flying with Emirates for 2 decades now. Always the best service. Glad you got another free trip
@@jinit8083 because they have more money by abusing people and selling oil which accelerates climate change. I mean, every government do dirty stuff but that kind of service comes with a price.
@@CP-ko3xz agreed. All systems are corrupt. As for airlines they all take the same amount of fares for travel but only some provide service. If I’m paying $1000 for a round trip ticket then I would rather go with an airline that treats me well and not like crap.
I saw one that says u should take a time stamped pic of your suitcase at the airport just before u check in. So simple and so smart. If anything happens, u have proof that it was ok before it went on the plane.
A chap who was flying from London to Nice, checks in 3 suitcases at the airline check-in desk and says ‘I want this case to go to Frankfurt; this one to go to Brussels and this case to go to Cape Town.’ The check in clerk says ‘I am sorry sir but all of your luggage must go with you to Nice.’ ‘Oh really’ said the passenger ‘Are you certain, because you managed to send all of my cases to different airports the last time I flew with you’ !!!!
It’s not fun when your luggage goes on a world tour without you. I have a couple bags that have been to more countries than I have…and the most impressive part was they somehow got to Europe from a 2 hour domestic flight in the US 😅. The airline compensated me for hygiene and clothing items I needed to buy due to my luggage getting lost, and when they delivered my bags 2 weeks later, they also delivered postcards from every country and city the bags visited 😂
Actually it feels illegal not to know. Not volunteering information is one thing. Customers having to do research like this because the airline is going to outright lie to their faces is another. I don't know; purposely misleading a person in order to take for yourself money or possessions that rightfully belong to them... It fits just a little too well with videos I've seen on other channels giving tips on defending against scammers that prey on travelers.
Know what else feels illegal? When you learn that TSA actually has no control over security. THE AIRLINES DO. TSA is not there to ensure passenger safety, or flight safety. They are there to HARASS us. FOR THE AIRLINES.
Thanks for breaking her tips down so we can understand them a bit more and know which ones have a better chance of working! Have a great trip to Korea!!
I volunteered our family of four to take a later flight to Florida a while back. We got $400 each and food vouchers for a flight that cost us $199 per person. Good memories.
The delay compensation thing is for delays within the airline's control or something I believe so like weather and air traffic control delays don't count. Mechanical problems, staffing problems, etc would be covered though.
I had a situation recently about that. The flight was canceled and according to their rules... Which i read... In those cases, they should give snacks and/or hotel accommodations, yet they refused saying it is not airline fault, but weather, but to me that is an open excuse... That could be used for bullshit reasons to avoid paying... Like for example, the pilot for my flight, got drunk last night, woke up late, got late to the flight prior to mine, which delayed that arrival at the airport i am waiting for my flight. So that delays my flight arrangements... And "weather on origin.. We won't pay snacks or hotel"...
@@purplerabbit638 it really is almost always weather. Weather is the bane of all airlines. We will happily throw money at you if we can because it makes life easier for us.
My husband and I had a TAP flight from Germany to Portugal last year. They overbooked the flight and didn't let us on, were rude to us, and wouldn't even talk to us. Later, we were bumped to a flight the next day with free meals and overnight stay, but hey, I knew that wasn't enough. While the staff was too rude and unhelpful to explain our rights as passengers, I Googled and discovered we were eligible for a 400EUR compensation per person, which we did get eventually after a series of emails and phone calls.
Oh you flew on TAP? TAP =Take Another Plane. Actually, I have flown them many times and luckily, I haven't had bad experiences with them but I believe you because I know others who have. @@ferretyluv
It's so much fun to see Jeenie in 'normal mode' versus her character roles. She's such a trip (and adorable too). PS I love Korea!! Have fun. let's see those homebound videos!
I have definitely used the baggage reimbursement negotiation. In my case, they accidentally routed my checked back to Virginia instead of Nevada and I was going to be without it for a week as I was heading out on a backpacking trip. Unfortunately, I had a lot of communal gear for my group and all of the food. As a result, they paid to replace everything, but offered a mix of cash and flight credit that was the same value of my belongings. A good practice is to have a list of the common items you pack for trips and their values. Any value not covered by the airline may be covered with a travel credit card like the Chase Sapphire Reserve. Chase provided an additional amount to cover a few other items that I then had to buy to make up the difference in value. The biggest downside was that I then had to travel with two full backpacks of backpacking gear on my return flight and had to find a place to store all the extra camping equipment! With the overnight delay, this definitely works. I was delayed due to a tornado in Raleigh Durham once and they covered a 1st class upgrade, overnight hotel voucher, food vouchers, and the transfers to and from the airport. The guy before me was shocked because all they gave him was a hotel voucher and I explained that you have to ask for it and the nicer you can be about it all, the more likely the airline will help you without a fuss or extra hurdles like talking to their customer care phone number.
I had a lot of difficulty claiming damage for luggage. They required a receipt of the luggage purchase before proceeding with compensation. Their justification is you are supposed to keep receipts/records of purchase for 5 years. No receipt... No reimbursement. Even if they damaged your luggage . I ended up throwing away the suitcase and buying a new one.
0_0 That stinks! Wait, so they asked you to physically take out the baggage receipt from when you bought it??? I wasn't even aware we had to carry around receipts when it comes to your flight!😱😱😱 .....................wait, why do you need to show a receipt for damage when it usually needed for proof of ownership???????? Are they scamming. Cause that feels like a scam. 😑
@@DragonSlayer1417 They wanted proof of the value of the luggage before they were willing to calculate compensation. It was absolutely ridiculous. They said I could chase the receipt through my accountant or credit card company on the store I bought it from... Years ago... Doesn't matter if I paid cash, I still needed to come up with a receipt of luggage purchase before they would consider reimbursement.
My wife has been compensated for damaged luggage before, and I’m pretty sure she wouldn’t have had receipts, but it would have been based on reasonable valuations, so it was a fairly small, but sufficient compensation for second hand luggage.
Another booking tip - as we all know, sometimes you can't get a direct flight between two airports. You can use this to your advantage. When you are booking a direct flight, check if your destination is used as a connection to another airport, then book to that airport with a long layover. You can go to two places for the price of one, or something close to that. Usually, the layover will be short, but you can do an advanced search and set it up yourself. I've been on flights with 40-day layovers. 🙂
One risk you take with hidden city ticketing, is that the airline has no obligation to take you to your connecting airport. They only need to take you to your final destination according to your booking. The airline could reassign your connecting hub, possibly due to factors beyond their control, and you'll ever get to the connecting hub you really intended as your destination.
I love how she makes the ticket agent sound like she’s so burdened and annoyed that the girl is asking for compensating. I’m more than happy to reimburse customers and it isn’t a bid deal if they ask for it. I’m not like “ oh how dare you do your research and then ask for what you want” lol!!
Glad to hear you are professional about it. Not all agents are as hospitable. And not all customers are Jeeni or Erika nice either. Easier to work with a calm knowledgable consumer.
I think it's meant to be more of a representation of the company/airline's attitude towards compensation. Not themselves being being a burdened and annoyed employee. You might be more than happy to reimburse customers, but is the airline really that happy for people to know their rights and get money back? I doubt it.
@@crazy808ish its not that as well. Sometimes you would get passengers calling and immediately shouting at the agents on the line as if it's their fault. Agents on the phone are not always able to provide compensation, there are separate departments for that. Its dealing with shouting and rude people all day that makes the job difficult.
Every gate agent I’ve encountered were so nice. Yes they get stressed but like if 100 passengers are upset about a cancelled flight and it ain’t your fault and u need to deal with it I WOULDNT BE ABLE TO HANDLE. Give them an award lolll😂 🏆
@@crazy808ish that's true. It's really hard to help passengers who arrive at your gate and start yelling at you when you have no clue what happened to them.
Used to work for Qatar Airways, sometimes people will ask to cancel the second itinerary having Qatar being the layover. I got confused and it turns out Qatar is their actual final destination but it’s cheaper to buy a 1-stop ticket (Qatar as layover) than a non-stop ticket to Qatar.
With most airlines, if you do this, they will cancel your return trip - so you may need to do two one-ways, which of course may wind up being more expensive.
Works if you only do it occasionally, but this is against most carrier's rules (hidden city ticketing) so if you make a habit of it, you'll eventually be banned from the airline.
Dont do it. Are you flying outside your country then the return trip in most cases will be cancelled if you skip a leg of your flight. It might work if you fly within Europe, but mostly not. Also its just kinda rude to do. Someone else could be on that flight that you know you wont need, not to mention then the airlines flies with one less passenger that they could have gotten.
Whenever your videos first begin playing I always know I’m going to love them from the second they start playing! Hope you have a great trip to Korea Jeenie! ❤
This video is awesome!! It’s great to see all these tips for US airlines then have someone discuss the possible differences and similarities for Canadian airlines. I found this channel recently and have watched soooo many videos now!! If there are any flight crew reading this, thank you for the work you do. I don’t think ppl realize how much responsibility you have and how underpaid you are (at least those employed by North American Airlines). I’d love to know what an appropriate and appreciate thank you gift (tip) would be. Cheers!
Here in the Republic of Ireland, if the flight cancels or delays, apparently accordeing to the news over here, you are entitled to be repaid for whatever you booked during the holiday that you missed out on. For example, if you missed a day, the airline would have to pay not only for your accommodation and food and taxi, ect, while you are stuck at the airport, but also the day at the hotel that you would have stayed at, along with anything else you had booked that day, like theme park tickets for example. Which makes a lot on sense BTW. You booked things, and prepaid for them, and presumably can't get that refunded, because of the airline not fulfilling it's side on the contract. Remember, you booking a flight on a plane is you making a contract with the airline that they will fly you to your destination at a certain date and time. If they do not fulfill their side of that agreement, by flying you at that date and time then that's a breech of contract. Again, check the laws in whatever country you are from and don't take what I heard on the news here in Ireland for definite.
Ireland would fall under the EU regulations, which are the most generous in the world, but it is not as generous as claimed, and would depend on things like how long the delay was, and the cause of the delay. The airline is not required to compensate you for anything that you may have booked and missed because of a delay or cancellation, you would need travel insurance for that.
@@gavinneedham2013 I don't think you know Irish law. No offence. Also, I don't think this is an EU regulations thing, even though I have little confidence in the EU being a net gain for Ireland.
@@gavinneedham2013 It has been repeatedly shown on the news here that airlines have been forced to pay for the things that people have booked and couldn't get refunded because they missed out on it, because the flight cancelled
You'd REALLY need to bring that fine print with you to move things along. My guess is that many agents would push back and say "we can't do it" because they don't know all the rules that benefit passengers well enough... or are the type that can't be bothered. From the graphic the Jet Blue delay refund starts from 3 hours at $50. To get $200 the flight needed to be 6 hours delayed.
My favorite travel tip is if you're flying international and you live near the US-Canada border, always check flights out of airports in both countries. When I flew to Korea a few years ago I flew out of Vancouver and the cost of gas to and from there, parking for 8 days at the airport, and my flight was $150-$200 dollars cheaper than the cost of gas to SeaTac and a flight. This isn't always true, my flight to Germany was cheaper out of SeaTac but it's worth taking the extra few minutes to search both airports.
We fly SEA from FRA (Germany) regulary and this would only work if you're a citizen of America, I suspect. My husband is German and he cannot go to Canada and America willy-nilly :) (We want to, but we simply cannot.)
@@LythaWausW German citizens are visa exempt in Canada, so they can enter without a visa. A simple online form has to be completed prior to travel (eTA). Barring inadmissibility issues to Canada entry across a land border should not be an issue.
I used to do that from London, ON. There was an airport shuttle service that went to Toronto and Detroit - same price for either. Domestic flights are usually cheaper, so if I was going to the US, I went through Detroit, but within Canada, Toronto.
I don’t know if they still do, because I haven’t gone anywhere for years now, but I used to travel several times a year for fun, and I always used to book one way tickets for round trips, especially when flying with WestJet, because they leave from my airport 5 minutes away. And that’s actually kind of how their booking system worked. You did one way, and then you did your return, and they weren’t considered a round trip together. I don’t like being stuck or not being able to change my mind about when I might want to leave, so it’s easier to change the one way return than to try to change the return flight booking portion of your round trip. It’s like always having an “out”, lol. And it is almost always cheaper.
I had a situation recently about that. The flight was canceled and according to their rules... Which i read... In those cases, they should give snacks and/or hotel accommodations, yet they refused saying it is not airline fault, but weather, but to me that is an open excuse... That could be used for bullshit reasons to avoid paying... Like for example, the pilot for my flight, got drunk last night, woke up late, got late to the flight prior to mine, which delayed that arrival at the airport i am waiting for my flight. So that delays my flight arrangements... And "weather on origin.. We won't pay snacks or hotel"...
What I also found out is that sometimes these are the airlines own rules that they stipulate that they have to follow, but they just won't volunteer the information to you. You have to find it and ask for it. But it is surprisingly not something they are forced to do. Sometimes it is, but most times it's not. They set these guidelines for themselves to entice people to fly with them. It's kind of like when you read the fine print they are saying "See, if something goes wrong we take care of you better than the other guys". And they won't back out on their promise but, they will only give them out if you read the fine print and ask for them.
I recently went on a flight with American to Vancouver through Dallas. Our flight was delayed 3 times which caused us to miss our connecting flight. American paid for our hotel for the night, cabs to and from the airport, and 2 meal vouchers. This happens so much in Dallas that they set up a permanent area to print out the vouchers and book the hotel rooms for people. 😮 Also Dallas failed to load our luggage onto our new flight. We were immediately boarding a 7 night Alaskan cruise when we landed in Vancouver so the baggage desk in Vancouver told us we could file a claim. We boarded the cruise with NO LUGGAGE and did not have a port day for 3 days, so we could only buy clothes on the cruise ship…..which were not cheap even though we didn’t push it. They are reimbursing us for all of it! 🎉
That surprises me from American. We flew them to the Bahamas and both ways each flight was delayed so it took 2 days down and two days back. Our original flights were NOT over nights so this doubled our travel time each way. They offered nothing, rebooked us with connections that we would never be able to make and then blamed whoever booked the original flights, it was a huge cluster. So we had to pay for hotels both ways and meals. They offered us 150.00 voucher and that was after telling me they don’t usually give reimbursement for things like this. Not the first time they have screwed us out of time and money. Will never fly them again.
Thank you so much for showing us some tips and tricks when flying and I've been watching your RU-vid and Tik tok video from 2020 and you've been a great inspiration. keep doing what you're doing for us thank you!!!!
On a flight from Singapore via Bangkok to Copenhagen, in the early 80's, my new suitcase with wheels, bought in Singapore (for one reason, to pack 4 framed artworks = expensive!). The artwork was well packed, so I was not afraid it would be damaged, but, after getting my suitcases, my new one was damaged, two of the wheels was bashed into the suitcase. I headed to the desk and asked to be reembursed for the damages to my suitcase, and did show the receipt of purchase of where/when and the cost, and I have never had that good service before, and I got a new suitcase, which also cost more than what I paid for. SAS was my favourite airlines after this! The new suitcase did not have wheels, but I was pleased... still got that suitcase, Samsonite. Good quality! Had it for over 40 yrs, and maybe my grandkids may use it... 😊
@@jeenie.weenie How'd you know I haven't started studying at all!? Anyways yeah thank you .. I really have to go and dust off these books and start studying now
The jetblue one I can definitely vouch for coz it happened to my mom. Her flight was delayed by 8hrs and they gave passengers conflicting updates so some went back home and then came at the new time. They automatically sent us a $200 travel voucher.
Some hacks here depends on the airline and what you paid. For luggage, for example, not all of them have that kind of things if you didn´t pay for the travel insurance. For volunteers, I see this very frequently for flights to Venezuela using copa in holiday season. There are not many airlines that flight to there, so they´re always overbooked, and usually they offer amazing compensation packages (good hotels and all expenses paid) for you to volunteer. The reason of offering these very good deals is also because no one wants to volunteer (All passagers are usually venenzuelan people who wants to spend christmas with their family. No one gives up on that no matter how good the deal looks like), so of course, they make it very appealing.
*Multi city is a good search too, if you want to spend a few nights somewhere before flying onwards, can work out like a free stopover for as long as you like lol*
voluntarily got offloaded in SG (sia) with a few of my friends. got free hotel, free money and inflight shopping vouchers. not bad. the tickets were about 300 usd return. we got 200 sgd cash. happy as a clam. the best part is staying one extra night in SG
I must be owed 10s of thousands of dollars from United and a few other airlines for the number of times my flight has been delayed (generally) including a time when they held me at the airport in phoenix until 2am then bussed me (about an hour) to a very ordinary hotel where I was supposed to get breakfast but they said I had to be ready to leave by 6 am to return to the airport to try for replacement flights. And my baggage has been delayed 5 or 6 times too, the worst being when they shipped it to me but their courier expected an $80 tip (so I had to pay cos United lost my bag). Airlines are like so many corporations, politicians and employment agencies: knowingly offer misleading promises and hugely failing on delivery.
Yes, I got the hotel and transfer when my flight from Singapore to Hongkong got delayed (not airlines fault though, it’s typhoon in Hongkong so…) they book us tickets on next day, give us hotels and transfer from and to hotel). The other times, we got upgraded to first class ticket because of volunteering our ticket for someone. Both on Garuda airline of Indonesia. Other time is delay for 2 hours, the airline (lion air) gave us meal as we are waiting.
I only needed one-way on KLM. It was more expensive than the round trip, so I just bought the round trip and didn’t use the return trip. This won’t work if you don’t show up for the first half of the trip since a no show for that cancels the other half of the trip as well.
Good to know all of these hacks, but I can tell you from my experience and that of others I know, that they don't just agree with you suddenly when you quote them the terms of the contract or even the law. There is always some effort to not give you what you are entitled to, or to delay it some way, or to make you speak to a supervisor. BTW- another hack, just for military- if you are active enlisted and have orders to be somewhere at a certain day and time, they cannot bump you at all unless the whole airport or the destination airport is closed due to weather.
Every country and every carrier has different rules. Some will only cover up to a certain amount - I had my luggage damaged going to Scotland by WestJet (a Canadian airline), and they will only pay up to $100 to repair your suitcase - you have to repair the suitcase and send the receipt in. It’s a pain in the butt. 
Reimbursement for lost luggage sounds so amazing. With how often I hear about luggage going missing its good to know that the airline SUPPOSE to reimburse you. The annoyed flight attendant definitely is adding to my fear to fear of confrontation though. Fingers crossed I never have to.😱
Actually read the fine print, because the compensation for delayed luggage is not as good as you think (and not as good as advertised in the video, lots of caveats). As for the customer service agent, most are really nice and will try and help you. As long as you are nice to them and not acting like the demanding passenger character here.
Also, you need to acquaint yourselves with the Warsaw Convention. It limits airlines to a few bucks for each pound. I had a bag lost 20 years ago by AC. The Rep. actually gave me double the amount she had to. Still didn’t come up to more than $700 CAD!
I so wish I would have known that about the delayed baggage! We were on our honeymoon and all I had was my carry on for 2 whole days and a very limited budget.
The problem with booking separate tickets (at least that I've found), is that the airline becomes less liable for a cancelled flight as part of a layover, because they've no longer ruined the "whole journey", as the layover country becomes the "home location", and they don't have to provide accommodation. Please correct me if I'm wrong, because that's what I was told
Love these tips to consider. I am very suspicious about many of these "panning out" ($ actually showing up in the email, etc). The hotel after midnight? Yes. But passengers have complained they didn't get there until 2am ... these are "rights" the airlines post but who is forcing them to follow through? (I was a flight attendant too. It gets in your blood and never leaves. Glad I'm not part of these ridiculous brawls after 2021.)
My mom and I arrived on a trip with our luggage delayed for several days and had to buy stuff to wear and use- wish we’d asked to check for reimbursement! (This was years ago.) Great tips- thanks!
@@newgabe09 that's not the point .. even if ppl didn't have travel insurance, the ticket itself included that as you and your luggage got on same plane so both should get off same plane same reasonable time.
@@goldHydrangeas in an ideal world yes I totally agree. I've been caught in 0degrees with no luggage for a week. Glad I had insurance so I could go out immediately and buy quality warm clothes with confidence I'd be reimbursed.
@Dragonflyathena - At O'Hara Airport, as I watched out of a window, a baggage handler was (roughly!) filling a cart to get packed into a flight. He flung a suitcase vigorously as the handle came off in his hand. He pitched the handle into the cart and left the suitcase lying alone on the tarmac. NEVER pack anything fragile in check-in bags! Have flight insurance and know your rights. Also, I worked with a woman who dated a baggage handler at Newark Airport. She told me that if the luggage was pricey, they would crack it open to see what they could get.
Thank you for all the tips! I've actually had a delayed bag i was on a flight to Austria and they accidentally sent my bag to the total wrong place almost on the other side of the world and i didn't get it for one week but the airline didn't pay for anything even though i had like all my clothes in there :(
I plan to go on a trip next year so I hope this helps me :) a lot of these are for delay issues though. I've been lucky to never have delays on my flights
I’ve seen some of the airlines videos. I would be very careful generalizing all of these scenarios with every airline, especially Southwest. I have actually watched them turn people down when they ask for hotel vouchers and they don’t give them out. Passengers are just stuck, even when it is the airline’s fault
Always a fun take on things! I think the mom you is more cute, but that’s because I’m getting older. I like the quick takes. Rudeness doesn’t really work for me. I need to forward this! Thx!
I knew about compensation for delayed bags en route. Years ago, we were in Singapore en route to...somewhere.... Everyone else whose bags were delayed got a box of chocolates. We asked for compensation and got $200 Cdn each (25ish years ago)
I was delayed to the next day on a work trip. I requested a room abs was told no due to it being a weather delay. Pointed out we missed the weather window due to the flight nit having any seat belt extendeders and it took them over an hour to get one. I got one of the last rooms. I'm also sure being patient and snoozing up had a lot to do with it. I even got a seat upgrade at different time when I was delayed and missed my transfer because I told the agent, "I need to talk to the nicest agent in Atlanta so you must be her!" Smozing works wonders!
a couple years back on SWA I paid for 3 seats for me and my 3 and 6 month old. the flight was delayed and I wasn’t able to get 3 seats together but was able to squeeze into 2 seats🤔I felt very helpless about it and feel like I could’ve been compensated for the trouble but never looked into it. Good to know there are rights😊
My parents traveled from Seattle to St Louis on Southwest. Their decades old suitcase broke. Southwest replaced it, without hassle, and gave them choices. They were surprised!
Thank you for videos like this, as it breaks it down nice and easy to understand 🙂. Any tips out there on extending airline miles that were converted from credit card points with a looming expiration on the transfer miles?
When I've had delayed luggage, they have had to deliver to my specific destination address, even though that address was over an hour away from my airport. File a claim and carry one change of clothes in your carry-on.
Apropos: hubby traveled to Nigeria, one checked bag. When he went to claim it, it was ripped open and had tire treads on it. Things were missing. He went to complain. The woman actually asked, “what is the problem?” As hubby held up the bag. No acknowledgement of the damage and no help either. Foreign countries are very different.
I had a friend traveling over the holidays and her flight was cancelled due to inclement weather. They issued her a voucher for the cost of the ticket she had bought, but it was no-where NEAR enough to cover the cost of RE-booking her flight last second over the holidays. I feel sure she could have gotten money for this--does anyone know?
Damn I didn't know you can get reimbursed for a damaged bag. My bag was damaged by British Airways when moving back home from Korea, so I lots of stuff, i.e. two large suitcases and a heavy backpack, and moving around with a case with a newly broken wheel was a NIGHTMARE. Like almost undo-able, I was freaking raging at the time because it wasn't an old case and I've never had a suitcase damaged before...
