Food Theory: McDonalds WANTS It Broken! The Secret of McDonalds Ice Cream

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Have you ever gone to McDonalds dreaming of some cold, satisfying ice cream only to find the machine is BROKEN? Theorists, I sense something is afoot here. Today, I'm getting my metaphorical hands dirty and wading into the melty mess to find out if something shady is going on. I don't think anyone is prepared for what we are going to find...
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Credits:
Writers: Matthew Patrick and Tom Robinson
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#McDonalds #IceCream #McFlurry #McDonaldsIceCream #FastFood #FoodTheory #MatPat #GameTheory #FilmTheory
Research:
wendys/status/934...
mcbroken.com/
• The REAL Reason McDona...
www.mirror.co.uk/news/us-news...
www.wired.com/story/they-hack...
www.npr.org/sections/thesalt/...
people.com/food/mcdonalds-fra...
kytch.com/landing
www.mashed.com/135144/the-rea...
/ 906228262904766
www.pinterest.co.uk/pin/73852...
www.franchisedirect.com/foodf...
www.fastfoodmenuprices.com/mc...
www.ftc.gov/tips-advice/compe...
uk.practicallaw.thomsonreuter...
• Ace Attorney Hold it...
www.law.cornell.edu/uscode/te...
en.wikipedia.org/wiki/Motor_V...
en.wikipedia.org/wiki/Electro...
static-pt.com/modelManual/TAF...
www.repair.org/stand-up

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Опубликовано:

24 апр 2024

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Комментарии : 10 тыс.

@8Spikey 2 года назад

I remember when my son and I walked into a McDonald's and they said that only the ice cream machine was working. We looked at each other and wondered if we were in an alternate dimension.

@shekosheko725 2 года назад

Wowww ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-FSSFgWlDbJU.html.

@justafan9206 2 года назад

... Heal thy burgers.

@knightseeker8248 2 года назад

This is the most funniest comment I have ever read ngl XD

@mixmix7954 2 года назад

wow 5 bots in the replies

@219GeorgiaRoseXxX 2 года назад

@@mixmix7954 just report them

@synber 2 года назад

i live in norway and i've honestly never encountered a "broken" ice cream machine at mcdonalds, the closest i've gotten is once at burger king

@mrnoiceman3897 2 года назад

Oh god, 2 bots already in the replies

@danilapolesciuk4316 2 года назад

Same i live in Lithuania

@ahmadpickett 2 года назад

I live in the US and never had one broken when ever I wanted it

@BlueSodaPop_ 2 года назад

I've never seen a broken one either, but that might be because I'm living in a small town in the middle of nowhere xD

@kronosbach5263 2 года назад

I am Safrican and same, weordly enough

@elenasch4963 Год назад

This is thing that "mcdonalds ice cream machines are always broken" is so funny to me. Here in Chile, mcdonalds ice creams are so popular that there are mini stands of Mc that only sell the ice cream. I never were in a Mc where the machine dosen't work, just has one or two time the classic "we are out of ice cream", but does where really late at night, so I guess it doesn't count. Sorry for the bad english btw

@Icarus_with_better_wings Год назад

That's so weird! Maybe it's just an American thing, because the ice machine has never been broken here in Canada. Although, I rarely go to McDonald's.

@LordSandwich27 Год назад

@@Icarus_with_better_wings Same in Poland, I've never encountered a broken machine and I eat a lot of Mcdonalds

@allencoverss Год назад

same here in mexico it has happened to me multiple times that the ice cream machine is the only thing working lmao

@revolvingworld2676 Год назад

I'm sure cold or frozen foods are really popular in hot places like Chile or Mexico

@drishalballaney6590 Год назад

Same here in India as well, there are stands which are exclusively dedicated to MacD ice creams

@kingkong4ever Год назад

I worked at a McDonald’s for 13 years and yes machines were constantly breaking down. Not just ice cream but the espresso machines as well

@bumblebee7547 10 месяцев назад

Thats just what they want you to think

@RafaelMunizYT 10 месяцев назад

13 years? do you still have your sanity?

@kingkong4ever 10 месяцев назад

@@RafaelMunizYT no not really

@jijsjab1234 9 месяцев назад

Just work in England! Ours never break!

@bumblebee7547 9 месяцев назад

@@jijsjab1234 It's proper cocked innit, how astute mate that's some shiny blimey limey timely fantastically foulley, how do you do it is quite a ludicrous marvelous tardis carjacking fountainlicious day today is it not?

@BalintCsala 2 года назад

When I was working at mcdonalds, I once had the question of "Why am I even working here for slightly over minimum wage, when they could easily create a machine that pumps out burgers flawlessly without ever dropping one", then the next second when one of the cashiers told a guest that the ice cream machine is broken, I came to the sudden realization that "Oh yeah, it'd just be broken all the timr"

@WackoMcGoose 2 года назад

Also, there was literally an entire episode of Jimmy Neutron about why you DO NOT AUTOMATE AN ENTIRE FAST FOOD PLACE...

@InnerBeast325 2 года назад

@@WackoMcGoose Eh, that was more due to Jimmy's faulty programming, arrogance, perfectionist attitude, and lack of Three Laws compliance.

@asherthe3rd 2 года назад

@@InnerBeast325 who invited this guy

@asherthe3rd 2 года назад

@@InnerBeast325 jk

@-TheBugLord 2 года назад

@@InnerBeast325 The three laws compliance is entirely science fiction that came from a book written in the 1940's. That is a common error people make though. AI safety is way more advanced than that.

@TheRealGuywithoutaMustache 2 года назад

I always thought McDonald’s always has their ice cream machine broken, because it was never working in the first place.

@hckinwoofer3435 2 года назад

I’ve had McDonald’s ice cream tbh it’s not that good

@madnessarcade7447 2 года назад

I heard from one person who worked there from a. Video on yt that they are mostly never broken but the stuff to refill the machine is heavy and they employees are too lazy to pick them up

@TheHotBlade 2 года назад

And what have you learned now?

@NikkiTheViolist 2 года назад

they probably bought it broken /my guess

@Extremezotako 2 года назад

Yeah

@RaphaeLoh01 7 месяцев назад

I used to work at McDonalds, and it was my job to clean the ice cream machines once a fortnight. Because apparently cleaning the entire kitchen, while still making food and restocking the restaurant by myself as the night shift wasn't enough work... I had to pull it apart, scrub every piece, and then put it back together. The "self-cleaning" is always the reason the machine stops working, a few times I even had to empty the machine of the hot shake and ice cream mixes.

@thomasslone1964 9 месяцев назад

I'm just glad to see this quality RU-vidr still surviving, I'll watch ads for you bud keep it up

@YRTTSSFS 6 месяцев назад

wholesome

@mc-cd3od 2 месяца назад

this didn't age well

@Gabzew Месяц назад

@@mc-cd3odwdym,he just wants time with his family?

@Ian-Studios 2 года назад

True story: I used to work at a McDonald's and almost *everything* broke except the ice cream machine,the only time it "broke" was when one poor soul put milk in the machine instead of the ice cream mix It took a few hours to clean it out but after that it was fine

@Ace-jk8mq 2 года назад

Same here. Those of us who had worked there for awhile didn't think anything of asking them to put more mix in the machine. When we saw the machine going haywire we all collectively sighed at the fact we let the newbie do it...

@im_mattwilkins 2 года назад

Same! Here in Australia it's exactly the same. We had our own maintenance guy fix the machine

@uprising3851 2 года назад

one of my co-workers does that on purpose sometimes when it’s overwhelmingly busy. i’m surprised he hasn’t gotten fired yet

@avalonpage5985 2 года назад

do you live in my down, lol

@Mldy96 2 года назад

Right to repair is really, really important, especially when big companies like Apple are notoriously bad at fixing their own products, but your local small repair shop downtown which is a jack-of-all-trades can not only do it faster and cheaper more often than not, they may also treat you less like an idiot and more like an actual human being.

@jojidubi4 2 года назад

Agreed. Unfortunately, I found out recently firsthand at a local repair shop that Apple can straight-up tell your devices to perform worse if they detect parts that didn’t come directly from them.

@jannikheidemann3805 2 года назад

@@jojidubi4 I'm not uninclined to believe that and it wouldn't suprise me at all. But before I let my confirmation bias delve myself into believing it, I have to ask for an actual measurement supporting that claim.

@gghostmanerepost8041 2 года назад

My sister and brother work at McDonald's and they say a lot of times the ice cream machine do work but they just don't fill like serving it which u say to them that they should be fired

@alexwalker2582 2 года назад

@@jannikheidemann3805 Rossman Repair Group ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-u7LOljirF6g.html I didn't feel like going all the way back to the videos where he ranted about the specific issue that Shiny is referring to but this one should illustrate the point I think.

@yourfriend4147 2 года назад

ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-vWlvBM9Oe7M.html

@whitestar7641 Год назад

My friends who I know have told me that when they worked for McDonalds, the reason they told people their ice cream machine was broken, almost all the time, was because they just didn’t want to fill or clean it. That’s just in my area though.

@Simon-xu2qm 11 месяцев назад

As a person who has worked for McDonald’s the reason the ice cream are always down is because some stores don’t clean or maintain their machines daily and can cause malfunctions. Trust me we get upset about this to because we have to do a refund and that takes time out of making stuff or helping out other people with orders and stuff like that. But as always another great video.

@AcmeRacing 5 месяцев назад

A piece of industrial production equipment that requires ideal conditions to work is a poor design. We're talking about a minimum-wage mostly part-time workforce being expected to coddle a delicate machine while putting out high volume/low cost food. Is it any wonder they don't take the time to master every detail of the care and feeding of a Taylor C602?

@rossmanngroup 2 года назад

What's most interesting to me is how this slowly creeped in. 50 years ago we were a culture that took such pride in repairing what we owned, having the freedom to repair what we own, extending the natural life of our own property. It's not like someone flipped a switch and then magically, everything from cameras to medical equipment to agricultural devices and consumer electronics were all unfixable. It was a slow creep over time to the point that most people didn't even notice until past decade. Thank you for going over this that more people have an idea what is happening, so that hopefully we can reverse it together!

@regiliok 2 года назад

im kinda sad u didnt flame apple some more

@sameeknowsitall 2 года назад

@@nifa7231 do you live in an orphanage?

@artofluss9131 2 года назад

Polo g was lacking and got.... ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-rHY0GfqUmkg.html

@DangelGames 2 года назад

Yea... I really hate when Logitech told me they cannot provide me with schematics for keyboard (g710) that they don't even sell for like 5 years due to "Company policy". Hope you in America will be successful and change the rules so everyone can benefit because EU would take another 10 years to atleast start researching this topic :|

@crimson5pider 2 года назад

It's also a matter of keeping the economy from crashing again, that was one of the real causes of the great depression. Too much supply and no demand

@Higherdisk 2 года назад

Most of the time ours is “broken” it’s in heat mode and the customers understand “broken” better than it being in heat mode.

@cujoedaman 2 года назад

"We're sorry, our ice cream machine is being sanitized to ensure your safety". To the typical Karen that translates to "We're the worst people in the world because you can't get your entitlement in a cone".

@ezekielwolff3125 2 года назад

we have to clean ours once every few days which takes several hours and half of someone’s shift

@majinally3527 2 года назад

@@ezekielwolff3125 i got yelled at one time for it being in heat mode. i literally showed the person how it was coming out and they didn’t care. that was the day i stopped taking orders. my male manager went OFF on them too

@303elliott 2 года назад

This is the answer

@petelee2477 2 года назад

Why not say the machine is being maintained fot quality assurance instead of broken

@mattnordsell9760 Год назад

When I used to work at McDonald's, there were 3 different models of ice cream machines with 2 being different versions of Taylor and then there was another brand as well. All 3 broke down regularly and needed to get repaired. I'm drawing a blank at which brand the other one was, though.

@DanicaOfficialYt Месяц назад

According to Matpat, one of the reasons might be Taylor’s machine is made to be broken on purpose meaning mcdonalds can only repair it using Taylor’s services that requires payment therefore making more money.

@Just_Pele 2 года назад

The ice cream machine at my McD's isn't a Taylor, it's a Vevor. How? 2 franchise owners signed their contracts during a time when Taylor was having labor disputes, and rather than lose the franchisees, McD's allowed a change in the contract. That means there are 12 McD's in the USA, in TN and GA, that have soft serve machines made by Vevor. And you know what? I've never seen their machines on the fritz.

@pandoravex4791 2 года назад

Oh that’s interesting!

@leprechaunbutreallyjustamidget 2 года назад

That's because their business model isn't a scam

@eliasmarbina2279 2 года назад

i actually never heard of any ice cream machine in mcdonalds being broken in my life

@dollarcostbackpacker1226 2 года назад

@@eliasmarbina2279 you live outside of rhe United States? I am getting the impression its an American thing.

@eliasmarbina2279 2 года назад

@@dollarcostbackpacker1226 i said i live in chicago, part of the united states. ive never heard of a broken ice cream machine in my life. i checked that website for broken iceream machines and only 4 were broken in chicago, guess chicago is really lucky or something

@iankelts5863 2 года назад

I’ve worked at a McDonalds for about 7 months now and I can confirm that it’s usually just because new mix got put in the machine and it’s still just ice cream soup. I’ve seen people try to serve the super liquidy stuff in shakes and people get pretty mad about it. It’s just easier to explain that it’s broken rather than not ready yet.

@sosexyimsexy1673 2 года назад

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@rottengalaxy 2 года назад

The ice cream mix is always liquid until it comes out of the machine.

@iankelts5863 2 года назад

@@rottengalaxy Very true. I’m saying that even when a fresh batch is being dispensed it’s still noticeably softer and more liquidy than a batch that’s been in for 20-30 mins or so.

@somerandomname3124 2 года назад

Then just tell me it'll come out liquidly so I at least have the option to drink my liquid milkshake quickly. I'm TRYING to give you my money, at least give me the option to.

@HereticalGaming 2 года назад

It takes like 5 minutes. I did the deep clean on the machine every 2 weeks. (Take it all apart and clean everything and put it back together). That mix is ready to go in minutes. Plus when new mix is added there is still plenty in the barrel that won't be liquidy.

@seewaage Год назад

I'm so glad to see this video! I thought I was crazy b/c every time I go for ice cream, the machines are always broken.

@j4mm3r61 Год назад

10:49 that, to me, just sounds as a threatening...

@Randoom252 2 года назад

New Food Theory: How many breadsticks can you order from Olive Garden before they run out?

@anne-mariegauthier3541 2 года назад

lol

@soupmansebi1067 2 года назад

*INFINITE BREADSTICKS*

@Bluebedo 2 года назад

"Yes"

@thezuguprojectANTHONYALBANESE 2 года назад

it's one of those mysteries of the universe we may never know.....some things are better left alone:) That whole spacetime continuum thing.

@ProfessionalBugLover 2 года назад

@@soupmansebi1067 YES

@thedragonchampion9421 2 года назад

As a previous employee of McD's, there is a FEW ways to "fix" some of the errors. When the machine has a heat cycle error all you had to do to fix it is just turn it off and back on after being turned off for 20 seconds. ALSO SCREW THE FUDGE PUMPS! THEY ARE THE WORST

@justwildan3963 2 года назад

69 likes

@muddybuddy9299 2 года назад

I agree, the fudge and caramel pumps were the worst.

@boldbriggan 2 года назад

Literally why are the pumps so tough? You have to put a decent amount of force into them and half the time they don't even work

@notahotshot 2 года назад

"Screw the fudge pumps!" Giggity.

@stevenkramer3431 2 года назад

@@notahotshot Look, "screw the fudge pumps" is not an excuse for some juvenile, uncouth, off-color -- oh, who am I kidding. It is. It absolutely is.

@Oddmochi Год назад

Mat pat is so funny I can’t wait for the next season to start I can’t believe I just watched him and he is the most beautiful man ever I can’t believe that he was born with that beautiful face and he was a very special man and he is a beautiful person I can’t wait till the end to the end to the end to see what you do with this man I am very happy to have him as a part in your family I am very blessed and blessed and I am very thankful to you and all of your friends for your service to

@TheBeastlySort02 4 месяца назад

I love the newspaper in the beginning, especially the article about the chef training the rats to cook. Its a cute story and a nice nod to Ratatouille!!

@Carterthielftw_ 2 года назад

Its awesome to see Right To Repair becoming a mainstream issue. The fact that people are actually against it is mind boggling

@topher3693 2 года назад

I don't think "people" are. I think money floating around in ad-space is and that most people don't really think about it. I've never explained it to anyone and had them be like "wait, isn't replacing a battery dangerous?" I am a BMET and we all want this nonsense to end.

@filmandfirearms 2 года назад

@@topher3693 I would imagine most people think it's dangerous. When I suggest to people that they should change their own oil, their response is usually that it's either too difficult or too dangerous. I've worked auto service, and I know it just plainly isn't. I can do it in under 20 minutes with shop equipment and still under an hour with about $300 worth of stuff I have at home, and safety precautions are really simple and easy to remember. Another good example would be Oregon repealing the ban on pumping your own gas. People freaked out about that, saying it was difficult and dangerous. I'm sure you, like everyone else in the world outside of Oregon and Japan, knows that it is neither of those things

@yourfriend4147 2 года назад

ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-vWlvBM9Oe7M.html

@knighthunter1791 2 года назад

Basically find a third party who can do the same repair, or even better, for cheaper.

@doraemon9196 2 года назад

ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-gec_3aAcT68.html

@tiborklein5349 2 года назад

Johnny Harris made a video about this: "The REAL Reason McDonalds Ice Cream Machines Are Always Broken" It's really interesting, I recommend watching it wholeheartedly.

@Rockglory 2 года назад

Watched that video a while ago, better than this one

@goldenstar_yt 2 года назад

I agree, Johnny goes more in depth with this issue

@Kinsata 2 года назад

It feels like Food Theory has seen this video. It feels like the topics follow beat for beat. What the machine does. The relationship between Taylor and McDonalds, and then the Kitch.

@gbradley1989 2 года назад

Seems like food theory ripped him off and couldn't even credit him

@tumamaencosplay 2 года назад

@@gbradley1989 Seriously, is it that hard for Mat to just say at the end "Shoutout to Jhony for inspiring this video, if you are hungry for more details go over to his channel"??

@berryboi565 Год назад

in my town the main McDonald's in town had its machine broken for a little while, but then it just recently came back up and you are able to use it again. glad to see my McDonald's has the money to fork over for a repair

@annearly3200 Год назад

I used to work a summer job in Denali Alaska. We had an ice cream machine that we had to break down and set up every day. We actually wasted more ice cream cleaning and purging it than we did selling. At the end of the season when we were closing down for the season. I tossed a piece of the machine away so it would not work.

@peterpie9079 2 года назад

Once again, Matpat has come through with another reason to not take notice of the Golden Arches as you drive past all the fast food places on your way to your grandparents house. P.S can you do an episode on brain freezes, in the spirit of the ice cream machine and the cold weather

@Ash_Lex 2 года назад

Brain freeze is a simple autonomous action the human body undergoes when something you eat is to cold and hits nerve endings in your gums and causes your brain to interpret it as pain. You don’t need a theory episode on something that’s a fact.

@sosexyimsexy1673 2 года назад

@velvetbutterfly 2 года назад

@@Ash_Lex I believe it's more specifically the upper back of the throat? Or there are multiple points. Inhaling cold air can also trigger it if your internal temperature is substantially different from the temperature of the air

@lillylandry54 2 года назад

Altho, their drinks have the best value

@ibdoomed 2 года назад

This, just join the arch boycott.

@bonkygaming5504 2 года назад

As someone who's worked at McDonald's for a few years, I can confirm that the shake machines were designed poorly. The most common reason for a shake machine to go down is the heat cycle failing. At the end of the cycle, the machine checks the mixture temperature, and if it's off by even 1 degree, it fails and locks itself up until next heat cycle is successful or is reset. Another reason for it to go down is if the machine is not brush cleaned (which is a pain to do). If not brushed cleaned, it'll go into freezer lock and won't work until cleaned, that's why we say "it's down for cleaning".

@wioi 2 года назад

LOL you just have to turn it off for 30 seconds and it works again

@bonkygaming5504 2 года назад

@@wioi if that worked for yours then that's actually pretty dope. Unfortunately we had to access the motherboard and reset it, not hard either, just was a pain to do.

@user-wr7dg3mx4b 2 года назад

I remember someone forgot the turn the cooler on and when I tried to make a vanilla shake I was violated by the machine shooting liquid shake mix everywhere I was already have a fee days of awful mental health so me being emotional at the time almost cried-

@bonkygaming5504 2 года назад

@@user-wr7dg3mx4b lmao I've also had moments where it was off all night and the next morning after I turned it back on and went to try it out, it exploded shake mix everywhere. My pants were covered and the cup was blown out of my hand.

@ChaoticNeutralMatt 2 года назад

They have no reason to fix is because contract. Another guy did a deep dive on this.

@spdandme1453 5 месяцев назад

As someone who works at McDonald’s 2023 in the UK I have noticed the main problem with the machine is these three things 1 people haven’t been taught how to use it probably and therefore the ice cream is often not chilled properly and therefore you get runny ice cream and milkshakes. 2 the machine is being cleaned/ refilled 3 the base product (the thing that makes Ice cream or milkshakes) has run out so u can’t make the ice cream Sometimes but I don’t see this as often is the toppings for the Ice cream has run out and therefore the ice cream has been taken off the till, so there is ice cream but not toppings to make them and there is no option to just sell plain ice cream so the ice cream just get taken off the till completely

@jess5691 Год назад

I used to manage a froyo place, and we used soft serve machines. I had to do breakdown and manual cleaning every day plus extra maintenance constantly, and those o rings are basically made out of cotton candy. Replaced so many of those suckers!!

@gibbysmoviecorner8286 2 года назад

Haven’t watched the video yet, but I will say that, for the 8 months I worked there, it was legitimately broken. Constantly.

@madnessarcade7447 2 года назад

I heard from one person who worked there from a. Video on yt that they are mostly never broken but the stuff to refill the machine is heavy and they employees are too lazy to pick them up

@callmesummon 2 года назад

I feel so bad for you, your replies are filled with bots and only 1 real person (excluding me) lmao

@jmtrad1906 2 года назад

5 of the 7 comments are bots. How sad.

@Junk_Druggler 2 года назад

@@jmtrad1906 6 out of 9 now, we can win this battle!

@AmberbubblesX 2 года назад

@@madnessarcade7447 I work at one and I assure you that never is the case where I work. That'd just bad employees and management where you're talking about. Our ice cream machine will just randomly spurt out melted ice cream and it will need to cool down. So we say it is broken or not working. And about the being cleaned, lemme tell ya it needs those cleanings. It's gross. I've found curdled milk on top of and around the machine tips and surfaces. Never though has anyone not gotten the ice cream mix cuz they were lazy.

@mpeppelman 2 года назад

You're forgetting one important detail on the repair service stuff Mat: McD does not pay Taylor, the franchisee does. Enforcing the use of Ice-cream machines with frequent breakdowns costs McD corporate literally nothing, but brings their partner Taylor more revenue.

@stan110 2 года назад

That is also the reason why some locations have broken machines for a long time, because they are not willing to spend another bucket of money on a machine that they would have kicked outside of it wasn't for the rules.

@Craxin01 2 года назад

Such a massive conflict of interest. Corporations are incentivized to serve their shareholders and not their customers, in this case their franchisees, which make us, the end customer, even less served. We need business to be incentivized to provide satisfaction to their customers and not people who have nothing to do with the day-to-day operation of the business.

@jannikheidemann3805 2 года назад

That is not a free market, nor efficient use of labour or capital. Even by free market capitalist standards that is just scummy.

@chrisbowe4238 2 года назад

I know I've watched this... where was it? on here or somewhere else? it also had something on how to bypass the failed self clean cycle

@cubicinfinity2 2 года назад

It was implied. Also kind of stated later.

@Sarlasmancranmaji Год назад

Here in Costa Rica, i have never seen a broken ice cream machine, and i see the same ice cream machine from Taylor, and those things are open all day, with a lot of people in line They even have locations just for their ice cream, and those are always on go

@laurenhawes7201 2 года назад

I also recommend Johnny Harris' video on this. It has the same format in the beginning and goes a little bit more in depth about the technical side. But ultimately concludes that Taylor earns more from fixing the machines than selling any tech, so their partnership with McDonalds allows the company to continually scan the returns owners out of more money.

@DoctorGentleman 2 года назад

Ohhh that's why I was thinking I'd already watched this lol

@aparajita1998 2 года назад

Yes! I knew I'd watched a video about the ice cream conspiracy before, that's the video I was thinking of

@phoreal22 2 года назад

Even after watching I agree, Harris was in more depth.

@jorgefreites8727 2 года назад

That Johnny Harris is fantastic too

@yourfriend4147 2 года назад

ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-vWlvBM9Oe7M.html

@TheCreepypro 2 года назад

the idea that this somehow makes them more money than having an operating machine that is always selling ice cream is crazy to me

@TheSteelmushroom 2 года назад

Well those soft serves🍦 cost like a dollar each and repairs are probably hundreds to thousands so it would make Taylor stock value higher for investor then McDonald would get from selling ice cream to be honest.

@CaTastrophy427 2 года назад

@@TheSteelmushroom But McD's also loses money paying for those repairs, no? Those shareholders are paying themselves, right?

@TheSteelmushroom 2 года назад

@@CaTastrophy427 Maybe, generally when cost goes up for a company then said company charges their costumers more for cost but it's an assumption at this point unless McDonald puts out their financial publicly.

@Icecoldyoungster 2 года назад

@@CaTastrophy427 its actually the franchise owners that have to pay out of pocket to repair them and because of that, they choose to just leave them broken sometimes

@two_number_nines 2 года назад

@@CaTastrophy427 no McD wins here. francise restaurant owners pay taylor to fix their machines and taylor has a contract to share some profits to McD.

@Yippee1517 11 месяцев назад

I love your intro And thx for the theory!

@ankomitarashi-488 Год назад

Worked for mcd for several years. During that time, we maaaybe had to call out a tech ONCE to maintenance it. The main reason it ever went down, was either because the night/early morning crew forgot to do the heat cycle (yes, you can start it manually if it doesn't do it automatically), or because of it's automatic function to shut down for it's cleaning on a timed schedule. When it shut down for its cleaning schedule, you could not use it again until the ice cream base was drained and all the necessary parts were taken out of the machine. Once the main spiral in the machine is removed, a 5 minute timer counts down on the machine. During that time, you clean the parts, clean out the drums that hold the ice cream, and when the timer is done, you can put it back together, add the ice cream, and switch it back on. The whole process only takes about 20 minutes uninterrupted plus another 20 minutes or so for the machine and ice cream to be ready, but because of the amount of parts that need to come out and be put back, there is usually only 1 or 2 people that actually know how to do it/are trusted to do it properly. At the store I worked at, only 2 people knew how to clean the machine and both worked morning shifts, so if they weren't there when it was time for cleaning, there would be no ice cream until they worked again. Also, no matter what you told people, they would just declare it as 'broken'. Originally I would tell them it was down for cleaning, but then they would either ask how long it was going to take and get mad at the answer to that, or just say it was broken anyway. Sooo I just ended up telling people no ice cream, it's down lmao

@miritskeen 2 года назад

Im usually a bigger fan of GT and FT but these real-world theories are quickly becoming some of my favs, Love learning abt things I can use in my real life and sound smart using!

@MrScorpianwarrior 2 года назад

FT, as in Film Theory. Not FT as in Food Theory. Took me a second

@puppies.and.pumpkin 2 года назад

I agree! The other channels are fun but I've actually had conversations with friends and family about what I learned here.

@Stop1601 2 года назад

Idk why but mattpat’s thai video came to mind. Where he brought up the fact that not everyone plays the same games or watches the same movies, but everyone has to eat. I’ve been skipping a ton of film theory and game theory lately because I know nothing about what’s going to be discussed, but I always watch food theory.

@MediumCheeseCurd 2 года назад

When you said FT I thought you were talking about food theory 😂

@mrsleakyshit 2 года назад

Yes, I’m loving these disguised ads for Mc.D’s, made to look like theory videos.

@kitkatbug1 2 года назад

being a McDonald's employee my particular store, run by people who own 15 stores, are actually suing the company who provides the machine because of people thinking stuff like "it's broken on purpose", we don't want it to be. why would we want customers to cus us out and yell at us? the providers are milking us for money and having us take the brunt of the public's displeasure

@LiamNajor 2 года назад

I mean...it is...Tyler made a flawed machine with the full intent of generating a repair racket.

@jonkeathegamer 2 года назад

The title is referring to the company, not the employees

@nathanielweller25 2 года назад

@@jonkeathegamer yes but keep in mind the company and more accurately the franchisees have to pay money each time they call a mechanic out to LOOK at the ice cream machine and more to fix it when it is broken.

@tammyjasonglass-de-poole9928 Год назад

But it's the franchisees paying those bills, not McDonalds. McDonalds has little incentive to choose a machine that is better for franchisees and the public. That's the root problem here--the decision makers aren't the ones buying the machines and have different incentives.

@azareii Год назад

@@nathanielweller25 The franchise looses money; the corporation is utterly unaffected.

@scotttild Год назад

Years ago I worked with an ICEy machine and its very similar it would go into defrost mode all the time and you had to sit around for 30 or 40 minutes until it went through the cycle. Then it took another time to refresh and refreeze everything. So they are not really broken most of the time, they just are not working most of the time. Cleaning cycles and defrosting cycles take up a lot of time and some places just don’t want to deal with them. So they turn them off and just say they are broken.

@michaeladvs224 3 месяца назад

The truth is the Taylor machines shut off if not professionally cleaned after 28 days for bacteria growth, when that 28 becomes 0, the machine won't work until a trained technician can get there take it apart and thoroughly clean it, Keep in mind how many companies and locations they need to visit with these machines sometimes it takes a few days, also these machines are tested monthly for bacteria and any is present, then the machine is taken away, I do NOT work for Taylor, but i had an upper management job at another company that I know the process inside and out.

@esmeraldagreengate4354 2 года назад

The McDonald's I worked at would have the machine do a heat clean once a week in the morning. For some reason we were told to tell people the machine was broken even though it was just stuff off for cleaning. I have no idea why because I'm sure I would have been yelled at less if I could have just said it was being cleaned 🤦‍♀️ the real conspiracy is that McDonald's just hates their staff

@LiamNajor 2 года назад

The ticketing system can't even wait 2 goddamn seconds to print the label until the order is finished, and it'll put the order you need NOW behind one you need later. Then bitchass mcgee (manager) decides it's my fault, and not their shitty system.

@nathanielweller25 2 года назад

Why didn't you just tell them it was being cleaned anyway? I always do and I've been a manager there for almost a year.

@googoogaga7986 2 года назад

EXACTLY

@godlessdeath8745 Год назад

once a week!? it should be doing a heat clean once a day and being fully taken apart and cleaned every 2 weeks

@esmeraldagreengate4354 Год назад

@@godlessdeath8745 you are right. It was the full clean I meant. We did it once a week and heat clean every night. I confused them I wasn't the maintenance person I was just there every morning it was being done.

@ander_1O1 2 года назад

I never understood the joke of “McDonald’s ice cream machines always broken” cause whenever I asked for it I never experienced that so 👀

@jexusli1240 2 года назад

😂 neither have I. Every time I ask they always have it so idk what's up with everyone else.

@moonlightdreamer4957 2 года назад

Same here lol

@imdoominic5715 2 года назад

It mostly depends on the mcdonalds here where i live its a 50/50

@flowey389x5 2 года назад

Respect Same man.

@xerotheprotogen4281 2 года назад

ah, I see you are lucky as well

@gillianm7415 Год назад

So I worked at Dairy Queen for 6 years and the funny thing is - our stores had Taylor ice cream machines as well (different model I'm sure, but same company). Given, we had 2 at each location, so if one went down we still had ice cream (although I will say - it's annoying to run a store on just one ice cream machine. It gets really soft if a machine is used constantly). And throughout that entire time, we only had Taylor come in once to my store to repair one of our machines. We may have called a few other times, but we were able to fix it over the phone. As long as you clean your machine every week and exchange out the parts when new ones come in, they work just fine. 🤷‍♀️

@cormyn 9 месяцев назад

I used to work for a McDonalds franchise. We used a different model, we had separate ice cream and shake machines. I don't remember ever having a Taylor tech in to service our machine, I just did it. There were two reasons our machines were ever down, because it was time for cleaning and if it locked up. Regardless of the heat cycle, every two weeks we were required to take the machine apart and clean all the parts and clean out the hopper. I'd usually do this early in the morning since fewer people want ice cream or shakes at 8am. But that thing would lock out if the night shift forgot to fill the hopper up the night before and it went into it's heat cycle low on mix. If that happened I was the only one in the store that was trained on how to disassemble and reassemble the machine and if was my day off, good luck getting a hold of me. At that point it was easier to just tell people it was broken then it needed cleaned.

@Nyan_Japan 2 года назад

If you’re interested in learning about how the whole ice cream machine repairing Taylor stuff came to light I highly suggest watching Johnny Harris’ video on the same subject, I think he was the one who started or at least popularized the conspiracy a lot more

@firefly314 2 года назад

Yes! That video is amazing.

@kiskadee321 2 года назад

Johnny Harris is awesome.

@AyakoHideko 2 года назад

Yea :D I saw his video first and honestly, I loved his presentation since he basically outlined his entire process when it comes to stumbling upon the conspiracy itself ^^

@RituPepper 2 года назад

Yup, highly agreed

@tumamaencosplay 2 года назад

I'm seeing it now and honestly, just makes this video as a summary from that one to make some quick bucks

@Nick-fm5uv 2 года назад

So glad Johnny Harris dove into this subject so that others became aware

@josephgrace5955 Год назад

Thank you for mentioning the code! I would get looked at like I was I liar when a customer asked me once in my youth why we couldn’t just fix the machine ourselves and I told them that a tech shows up, enters a code NO ONE ON TEAM KNOWS and tends to fix the problem in 20 minutes

@madxp9668 Год назад

Ive encountered a few broken machines before here in malaysia But normally they have another booth or stands just to serve ice cream So technically mekd ice cream here in Malaysia are 24/7 unless the mall closed or supply ran out

@kaitlyn3386 2 года назад

I asked someone who works at McDonald’s why the ice cream machine never works, and he said that if the machine is just very very slightly dirty it’ll shut itself off until it’s perfectly clean. So they have to tell customers a lot that the ice cream machine is down again so they can clean it for the 100th time that day

@moo_spree4546 Год назад

ooooohh thats why....

@Aiantaschr Год назад

But apparently, that's only a problem in the USA! Nowhere else in the world does Mcdonalds not have a working ice cream machine! I have never had a McDonald's machine be broken in my country

@itsannaluh5362 Год назад

@@Aiantaschr there’s McDonalds ice cream in Brazil

@YoungJay5597 Год назад

i'm forced to counter argue this explanation, when i worked there the manager performed a deep clean once a week, and i don't have any explicit memory of it being down to be cleaned, except one time, which didn't even occur until the day before it was planned to be cleaned. i do, however remember telling a lot of people that the machine was down. the kicker is, we said it to everyone after 10pm, because it'd be shut off every day at that time. i think it was something about how it was better for the machine to be off than to be on all night, only being used a handful of times. and it made it easier on the crew since there were only a few of them at night. ****edited because i forgot to mention we always claimed it to be broken because there's no counter argument to that. if we said it was turned off, many people would expect us to turn it back on for them. but as crew, we don't get to make that decision.

@bishbash4111 Год назад

Same thing in uk mate they lie!

@Meme_Lord1802 Год назад

Taylor: **Gives owners a special permit machine** Kitch: **Makes a device to access special features** Taylor: no this isn't how you're supposed to play the game

@allu4130 Год назад

@hackyjacksgaming693 Год назад

Same br

@atzina._.luhv1 Год назад

It’s kytch, not kitch.

@DeletedDevilDeletedAngel Год назад

@@atzina._.luhv1 they deserve the new name

@spark2736 Год назад

Taylor: **Trys to steal software and idea from Kytch** Kytch: **Sues Taylor for thevery** Taylor: Now wait a minute....

@roxii7190 Год назад

I’m from Saudi Arabia and frankly I’ve never encountered a broken machine, anytime I’d order a McFlurry it’s always there. I think this case is special for the US

@JohnMcSpringle 10 месяцев назад

Yeah, I'm from Europe and it's the same here

@arshadmajid3623 9 месяцев назад

I live IN the US, yet I've never encountered a broken machine

@Rabidragon9241 7 месяцев назад

As a sonic worker, I wish our ice cream machines didn't work

@neotuxxedo 2 года назад

To be honest, I have almost never encountered a McDonald’s without a broken ice cream machine

@thesupernaturalhouse 2 года назад

Same, I've never been to one where it's broken

@mariomaster101official 2 года назад

True

@jbezoarjr5269 2 года назад

Me but the opposite lol, it’s never been broken for me

@missicequeen2963 2 года назад

I've actually gotten icecream from mine

@madnessarcade7447 2 года назад

I heard from one person who worked there from a. Video on yt that they are mostly never broken but the stuff to refill the machine is heavy and they employees are too lazy to pick them up

@marcelodefreitas5675 2 года назад

As a McDonalds employee, I can attest to the stupid O rings. Literally had our machine stop working 3 times in a month because the O ring kept breaking. We had to wait about 4 days each time for a technician to come in.

@johnjoe69 2 года назад

Just have spare O rings on next time.

@Nothing-mx2wk 2 года назад

@@johnjoe69

@johnjoe69 2 года назад

@@Nothing-mx2wk

@noobattempts 2 года назад

@@johnjoe69 they wold still have to wait for the technician

@charleskeifer2914 2 года назад

O rings were a standard replacement part delivered monthly with food deliveries in a box from Taylor that had gaskets,brushes, plastic pieces, lubricant, to enable McDonald's maintenance crew to properly maintain the machine as one of their daily jobs I was maintenance and a manager for McDonald's for years and you should have received replacement parts regularly but that was then in 2000 2005

@arque9138 2 месяца назад

When I worked at a McDs, my gm and I knew the code, and purely by playing around with the different settings, were able to figure out the problem 9 times out of 10. Most of the time it was a setting problem. The parts that had to be replaced every three months were done in-house. The only time we had to call a tech was when the computers were malfunctioning. We took pride in keeping the machine running as much as possible. And still, the few times it was down, people would go nuts and claim it was ALWAYS broken.

@TheRand0mF0lk 10 месяцев назад

I have NEVER EVER IN MY LIFE found an McDonald’s icecream machine broken.

@maihesham8199 2 года назад

Well, what’s weird is, here in Egypt, I never came across a “broken” machine. Ice cream is always available in any branch. Literally.

@sallymolly8994 2 года назад

Lucky

@bluesrike 2 года назад

Same here in the Philippines, a country with a tropical climate. Climate that should make ice cream machines break. But I don't think I've ever been told that their ice cream isn't available because their machine is broken. And I think I know why: 1. The Philippines is much smaller than the United States. So if service technicians do have to go around and repair machines, their travel time between stores is much shorter. 2. The tropical climate means there's a strong demand for ice cream and other cold treats like milkshakes, pearl shakes and milk tea nearly all-year round. If McDonald's machines kept failing here as often as it does in the US, other international competitors like Dairy Queen and even local fast-food chains like Jolibee and Chowking would easily scoop up their market share. The demand is so strong that some branches have kiosks either integrated into the building or separate from it but still within their compound that only sell desserts where you could line up outside and get their cold fix quicker as opposed to going inside and waiting in line with everyone else dining in or ordering take-out.

@CompletelyNewguy 2 года назад

this is probably because the make more money selling the ice cream that it's worth the repairs.

@bartoszmaczka3170 2 года назад

Here in Poland I've never encountered broken Ice-Cream machine. I suppose it's US only issue.

@eliasmarbina2279 2 года назад

here in chicago, i checked that website for broken ice cream machines only 4 where broken. never heard of a broken ice cream machine in my life smh

@I_am_Echo 2 года назад

I remember that Johnny Harris did this exact topic like, 8 months ago. It's nice to have more exposure on this topic.

@shekosheko725 2 года назад

Wowww ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-FSSFgWlDbJU.html

@OJBABY 7 месяцев назад

I haven't and I don't work at McDonald's but my friends and my sister have and the reason that machine is broken is for the same reason the frappe machine is sometimes broken. The employees tell you that so they don't have to make them. They also do break down very rarely but maintenance is usually done in the machines overnight so it's good to go for morning shift and so on.

@rphb5870 9 месяцев назад

I bought my mother a new kenwood blender last year. The old one had lasted for 40 years without needing repair. The new one could still use the old bowls. Its not that we used it every day, but this is the kind of consistency we like. Stability, something that keeps going and never breaks

@copperk-9 2 года назад

A friend of mine used to work at a McDonald's and they always said that the machine cleans itself and they can't stop the cleaning cycle. So they always say it's "broken" because that's easier to say than "it's cleaning itself and we can't turn it off or stop it."

@brandon10301991 Год назад

Not really. Broken sounds like incompetence. Cleaning is just a natural machine cycle process. I would much rather hear cleaning than broken. At least you could come back when its done. Who knows when a "broken" machine will be fixed.

@Memoreism Год назад

That's poor planning to have the machine cleaned during open hours.

@copperk-9 Год назад

@@Memoreism From what my friend told me, the machine automatically did it and there was no way to stop it or schedule it for any particular time. So it wasn't really staffs fault because it just would start cleaning when the system detected it needed it I guess.

@copperk-9 Год назад

@@brandon10301991 The reason my friend told me normally they said it was broken was because when they said it was cleaning people would either immediately tell them to turn it off, which they couldn't, or would come back every few minutes or so to see if it had stopped cleaning and clog up lines. By no means is it a perfect solution. It's just what my friend told me her staff would all do to keep things running smoothly.

@amberharmsen2497 Год назад

they dont clean themselves i worked at a mcdonalds you physically have to take the parts out clean them lube the parts and put it back together it takes 2/3 hours

@shellder_cashman8635 2 года назад

As a McDonald’s employee the ice cream machine isn’t broken, it’s just hard to clean

@bookswithbek2702 2 года назад

Liar!

@dojyaaan5814 2 года назад

Hard to clean because it’s broken

@delbeto982 2 года назад

@@bookswithbek2702 It is. The machine takes a stupidly long time to clean in a process that will lock it up for ridiculous reasons we can't decipher because the machine's error codes are a complete mystery except for the technicians we have to call and then waste money over, what turns out, we filled it a little too high, or the temperature didn't heat up enough to "properly" clean. Sigh...

@Sapphire-qo2ij 2 года назад

@@venia..4529 nice botting you have there

@charleswaldon8362 2 года назад

Yup

@albertvillalobos1377 9 месяцев назад

That's interesting, I briefly worked for a middleby company. The equipment made looked very much out of date. The parts made to build machines were checked with a tape measure.

@ajthefujoshi 11 месяцев назад

In my country Philippines, the ice cream machine is always working and we have a stall dedicated to the sundaes. So this really made me wonder why in other countries they don't have it. Thank you for this video.

@leeknow953 5 месяцев назад

Chile also have this

@PotPynamite 2 года назад

Loved this one! Right to repair is becoming more and more prevalent, and the more people that know about it, the better off we as consumers are!

@shekosheko725 2 года назад

Wowww ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-FSSFgWlDbJU.html.

@TheColdOne 2 года назад

I keep hearing about this phenomenon but have yet to ever experience going to a McD's with a broken ice cream machine.

@fireball1249 2 года назад

I didn't even know they had Ice Cream Machines.

@kaejamieson1458 2 года назад

Me eithee

@LiviTech 2 года назад

@Beast 😈 You have one 3 second video...

@Schutte897 2 года назад

Maybe it's an American thing. Never experienced it in Europe

@justinfarischon7868 2 года назад

Also don't remember going to a McDonald's and having the ice cream machine broken. But at the same time I don't remember ever going to McDonald's in ordering an ice cream.

@TheCatholicNerd 2 месяца назад

I mean I love the irony of using Mario for the plumber. You replace that plunger with a crescent wrench and you have the same logo that Nintendo used for their exclusive repair service back in the '90s

@WolverDean 5 месяцев назад

I've worked for McDonald's for years when I was younger. The truth is that they're supposed to be very particular about using it and cleaning it to make sure it stays sanitary. It's honestly the only machine they are always guaranteed to clean on a daily basis so the truth is that there is regular down time and they're told to just say it isn't working and move on from the subject to keep the flow of customers moving. It's complicated to clean and takes a while because you are supposed to soak parts while you wipe down the machine

@emj7336 2 года назад

I used to work at a McDonald's as a shift manager, and the rest of this video aside, the moment you said "those o rings are not made to last!" I practically screamed in frustration from the memory.

@AnonymousQueer 2 года назад

SAME!!! Our machine was rarely ever down, but if it was, it was because we only had one person who knew how to do the weekly manual cleaning and if she missed it, it was down until it got done.

@amandadadesky5192 2 года назад

One of the best purchases I made during the height of this pandemic was the ice cream churn attachment for my Kitchenaid mixer. (Well, I also got those Dash My Pint mini ice cream churns for my kids, too, so they won't fight over what flavor to make.) Soft serve is great, but me and mine are all about homemade ice cream these days.

@kaldo8907 2 года назад

Why not homemade soft serve?

@Craxin01 2 года назад

@@kaldo8907 Most of the time, when you make ice cream at home, it's finished at a soft serve consistency, but it also melts very quickly. I usually make large batches and then firm them up in the freezer, which is what most home ice cream makers do. There are also specialized recipes that don't even need an ice cream maker, just whip the dairy to a whipped cream consistency before freezing. It's damned hard to keep the ice cream at a soft serve temperature, which is why those soft serve machines are so expensive. I've owned a few different ice cream makers, and if you're willing to make a small batch and eat it right after it's done, there's no reason you can't.

@sosexyimsexy1673 2 года назад

@user-vz6mj5rk1b 7 месяцев назад

The MacDonald’s mashing is never broken when I go

@Eric19401 9 месяцев назад

This was a very good look into the machinations of big businesses.

@BlakFoxxMuzik 2 года назад

As a current employee, I can say that it's not ALWAYS broken. Sometimes the machine overheats and a mechanic has to come out, but it's not as bad as we tend to make it. And *trust me*, we want it to work as much as you do (because we can have free ice cream and other food)

@ernstthalmann4306 2 года назад

Maybe start selling ice cream bars so you just need a freezer? That would be easier for everyone.

@ceseba9938 2 года назад

@@ernstthalmann4306 lmfao did you just tell an *employee* to change the whole way mc donalds, *a multi billionaire franchise* to change the way they have been doing things for the past 20+ years ?

@accountlol7409 2 года назад

@@ernstthalmann4306 man,if only he had power over a *multi billion dollar company* As a rank of: employee

@ernstthalmann4306 2 года назад

I mean, I'm not asking this guy to literally do that. I know how private enterprises work, meaning not in the interest of employees.

@haidyn8588 2 года назад

That's just what you want us to think...

2 года назад

Johnny Harris deserves the recognition of being the one who truly brought this conspiracy fact to the masses..

@priyadarshananand2894 2 года назад

yes

@masteroogway3040 2 года назад

yes

@zane_sadauskis 2 года назад

True that, how ever it is in the description

@antarixpawar7897 2 года назад

Yes

@joecaljapan 2 года назад

Why would you copy and paste my comment, kind of weird dude

@aaronbuchholz2510 Год назад

For what it worth, I worked McDonald’s in the 90s. Back then we closed the store at 11:00pm. We wanted to get out of there as soon as possible after we locked the doors. That required doing as much pre close chores as possible from after supper rush to closing time. The chore that always took the longest was taking apart the ice cream machine washing and sanitizing it. So we often said it was “broken” when in fact we just shut it down to clean it so we could get out of there quickly.

@richardaenriquez2122 Год назад

As a former McDonald's employee, I was one of the few that cleaned the shake/ice cream machine. Taylor doesn't come out to clean the machine. One of the biggest reasons that the machine isn't working is from freezer lock. That is caused by someone not putting mix into the machine. At one of the restaurants that I worked at. I was given 6 to 8 hours for a thorough cleaning and reassembly. Sometimes the mix will start getting to hard and that will cause a mechanical breakdown inside the machine that only a technician is able to fix

@void_hunter94 2 года назад

The other reason, at least in my experience from working for McDonalds, was either A. lazy workers/managers, or B. customers not understanding that the machine is on an automatic timer. A. I had a manager that refused to make shakes or ice cream, & would resort to telling customers that the machine was broken or being cleaned. After a while of having our sales drop, I retorted what was really going on, & that manager was fired for it. B. Every night, the machine automatically shuts off at 2 am for the heat cleaning. Occasionally, we would have customers that would refuse to take no as an answer, or understand that the machine was about to shut off. Unfortunately, if we're in the process of making ice cream or a shake the very second the machine shuts off, it'll lock up the machine & result in us having to call the machine specialist

@sosexyimsexy1673 2 года назад

@josuevaldez9663 2 года назад

A friend of mine told me they say it’s “broken” because they do not want to clean it up after. Especially in night shifts.

@shekosheko725 2 года назад

Wowww ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-FSSFgWlDbJU.html

@Misshowzat 2 года назад

That's low... but understandable

@sirandrew6383 2 года назад

your right it rakes like 1 hour to clean so they just say its broken my mom used to work there

@tommyroark1368 2 года назад

You are all dumb. Working as a 3rd shift manager it was never "broken". It goes through a heat cycle that repasturizes the mix inside keeping it bacteria free. It's not that it's not broken.

@AmberbubblesX 2 года назад

@David Sabados ok no, we say it's broken because it will sometimes randomly spit out melted disgusting glopy ice cream so we have to let it cool down and fix itself. That's why we say it's broken.

@haruhisuzumiya6650 Год назад

Thanks for the hard hitting journalism of Johnny Harris

@Rorominecraft1018 Год назад

One of la hacienda’s machines sometimes breaks down that is made by the same company that is mentioned at 3:37 which makes this theory even MORE true bc we go at different times, not all the time!

@benjaminc924 2 года назад

I work at a McDonald's, and I'm very interested in your take matpat. I can confirm it legitimately breaks. I still have emotional scars where it exploded on me when I decided to actually test it it was working myself

@gamingchamp6728 2 года назад

Poor man your only 2 comments are e-prostitutes Oof

@psykolikwid 2 года назад

Lmao @Champ I’ll also throw you a comment too, bro- never mind those e prostitutes!

@benjaminc924 2 года назад

@@gamingchamp6728 I didn't even know these kind of comments existed lol

@andreisa8553 2 года назад

They are everywhere and they are super annoying

@benjaminc924 2 года назад

I'm sorry guys, I had to like my own comment. I had to be like number 69. Nice...

@TimeBucks 2 года назад

I have never had any problem with McDonald's ice cream machines.

@DarkPniEntanglrDarkPniEntanglr 2 года назад

m.ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-E0ZxgI59_Ak.html

@greatthemeedits1252 2 года назад

Must be nice

@Breadcrumbs407 2 года назад

I guess you're McDonald's favorite person :/

@LucyWest370 2 года назад

Same

@SapSapient 2 года назад

Me neither. Not that I get McDonald's ice cream more than once per year.

@sosukestewart Год назад

the machine does require a bi-weekly cleaning which involves taking it apart. I can also confirm that some managers lie when it's busy cause they don't feel like spending time making ice cream and shakes.

@pinheadlarry2921 Год назад

as a previous employee, in my experience, it’s not broken at all. broken is just faster than saying “it’s in its cleaning routine.” the machine needs to be cleaned every day and eventually it will refuse to work until it’s cleaned. night shift is supposed to do it but they never do. so then the machine is freaking out wanting to be cleaned during a evening rush

@abunniesworld 2 года назад

I know how much work you guys put into these episodes, but I just spent a few minutes reading the newspaper in the opening. Props to the editors especially for going above and beyond each episode. Thank you for making these episodes for us!!

@ohnoicantthinkofagoodusern5802 2 года назад

yeah, me too

@Purrfect_Werecat 2 года назад

i had to stop and read everything too xD

@doraemon9196 2 года назад

ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-gec_3aAcT68.html

@nifa7231 2 года назад

@Diamond_Aura 2 года назад

This right to repair stuff makes me wonder about JoyCon drift and all the failed lawsuits trying to accuse Nintendo of failing to make a good product, has MatPat done a Game Theory on that?

@Logic6405 8 месяцев назад

Fun fact: I just started working at yogurt mountain and they also use Taylor machines. The first day I heard how the machines break all the time and everyone hates them. I told them that the company also made stuff for McDonald's they all were amazed and said it made so much sense. It was hilarious honestly, but yeah if you're yogurt mountain isn't serving a certain flavor cuz of a machine, you can thank Taylor

@stefanbanuelos5183 9 месяцев назад

i know alot about this i work at burgerking and there only two reason for it to break it either a part brake i can fix it but if it a bigger part it company to repair but most time it the person that clean it or more often the manager that not do what they need to do so it work

@GenderIsAnIllusion 2 года назад

As someone who works at mcdonalds, it does work most of the time at the store where i work. The refill mix is about 15-20kg and everyone hates refilling it. The store I work at has specific procedures at close to avoid having the machine clean itself during the day. We have an older machine as well, in the time I've worked there (nearly 4 years) we haven't replaced it at all and it only needs occasional tune-ups (like once a year).

@juicyjuice1818 2 года назад

ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-iODjCS2V3jY.html

@DarkPniEntanglrDarkPniEntanglr 2 года назад

m.ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-E0ZxgI59_Ak.html

@DarkPniEntanglrDarkPniEntanglr 2 года назад

m.ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-E0ZxgI59_Ak.html

@nifa7231 2 года назад

@supermariozeldaoflel 2 года назад

MCD manager here who has worked at several stores. The rate at which Taylor machines break is really dependant on the age of the machine. On average the machine is replaced once every 25 years, so in most cases the machine you see at a store has been there since the store was opened. Newer stores have the newest machines, and those usually break a lot less. A taylor mechanic comes in biweekly to clean and check if the machine needs a "tune up" or fix any issues.

@carterholcomb1072 2 года назад

Dang, I knew right to repair was a big issue, but I never thought about how much stuff it actually encompassed. I only ever know about it from cars and farm equipment.

@Qwerty-yp3jq 2 года назад

Your comment got stolen

@sosexyimsexy1673 2 года назад

@tylerblack3962 Год назад

I wonder if this is more prevalent in the US. I live i n Canada and have rarely seen a broken machine, the only instances I remember occasionally seeing them being broken has been in the summer. Granted, i live in a small province so there’s less foot traffic and thus probably less wear and tare, but it’s still interesting seeing how much more common it is in the US.

@Amanda-ex4sr Год назад

The Red Robin I worked at had a Taylor machine and it always broke or would be so loud you’d just shut it off to avoid having to hear it scream at you.

@michaeltapibru 2 года назад

Imagine going to McDonalds and when the dude says the ice cream machine is broken saying “yeah, I know why!” And explaining this whole video.

@justaspy5605 2 года назад

The fact this is even a video in the first place goes to show how many people never got their icecream

@googoogaga7986 2 года назад

I promise if you do that to me at the maccies I work at, I’ll love you for it lol, I adore food theory and the other channels Matpat is a part of

@TheTrueMorse64 2 года назад

I always say this every time this topic comes up, but I used to work at a McDonalds and when we said our ice cream machine was broken, IT WAS ACTUALLY BROKEN! But I can only speak for the McDonalds I worked at. But after the restaurant got renovated we got a new ice cream machine and we didn't have any problems with it after that as far as I'm aware

@_StarXDust_ 2 года назад

Same, if we say is broken it's actually broken. The milkshake machine exploded 2 days ago, it was chocolate shake everywhere😂 and if we turn on the ice machine, there's a puddle immediately after that

@TheTrueMorse64 2 года назад

@@_StarXDust_ Ours exploded too! The customer that ordered the ice cream was at the front window when it happened and my boss was like “uh do guys want something else?”

@Thestuffnope 2 года назад

@@TheTrueMorse64 How the heck does an ice-cream machine explode?

@TheTrueMorse64 2 года назад

@@Thestuffnope it explodes with ice cream

@austinbrowning2460 Год назад

I worked at McDonald’s for 3 year and in the 3 year I cleaned the ice cream machine every other week and only replaced the rubberized bits or anything else once every year, given that you say 3 months I don’t think is was properly cleaned in that sense but instead I removed everything I can a scrub it like crazy or have it soak in cleaning solution as for the code that they used I learned what it was for the one we used, the most broken ours had gotten was with something physical with it and that had happened soon after I had left but I ended up coming back after words to just learn it wasn’t fixable, but for 3 year it didn’t have one issue besides not wanting to make any ice cream or running out of mix for the machine, just a little insight in my experience

@shanewday Год назад

The weird thing is.... I worked at a restaurant for nearly 10 years. The last 2 years I did nearly all of the maintenence and we had a Taylor c602 as well as other Tayor products. Everything was purchased from between 1995 and 2005 and we never had a lick of trouble. I did the quarterly maintenance on everything, including the c602, and it was always a breeze. Parts were mostly interchangable between models and parts were cheap and accessible. And for the record, I never had any specialized training or certification, just a hillbilly with a screwdriver.