Ford Dealer STUMPED...REFUSES WARRANTY!! (Part 2 - Charging System FACTORY DEFECT??) 

Happy Father’s Day, Ivan. You are reaching millions of sons who are interested in maintaining their vehicle.

He should send the video to Ford and to the attorney general in Maryland

25 years ago, I vowed to never again work at a dealership service dept. I couldn't stand to work next to their egos and lack of expertise. Boy, I could tell some stories.

Ivan has the skill to focus on one circuit at a time. Don’t let that spaghetti mess of wires blindside you.

Dealer: no time for thinking just mindlessly throw parts at it 😂😂😂 Well Done PHAD!

Great job, Ivan. No flow charts or factory service manuals needed. No complicated diagnoses. Basic electrical knowledge was all that was needed.

You, sir, are THE man! The number of no parts required videos is stunning. I can only imagine how thrilled this man and his wife had to be. To say that they were grateful would be an understatement.

If the dealer refused to reimburse the customer, call the Ford factory rep. Because it is not the dealer that has to fork over the money. It is the Ford manufacturer. If the factory rep refuses compensation, then arbitration or small claims court. The dealer's refusal is just to save face for their failure to fix the car under warrantee.

3 years ago i never thought I'd be taking apart connectors to fix this kinda stuff but i do it just about daily now, i hate to say it but i think I'll be needing a magnification tool soon.😂

Another _option_ if the pin gets totally trashed (sometimes, s**t happens) would be to de-pin that pin on both sides and wire in an independent plug and socket for just that wire.

If this were my car, I'd play this video in the dealership showroom. Make sure plenty of people waiting for service and wanting to purchase a car watch it.

As a former Ford Tech from back in the 80’s I learned that a good many of Fords “Flow Charts” are incorrect and you had to rely on Wiring Diagrams and knowledge for competent repairs. Good job Ivan and glad to see that you don’t prescribe to the automated drone mentality that’s so prevalent in our industry today.

You had me hanging on Part 1. When I saw it was to be continued, I was like NOOOOOOOOO! Haha!

It's so awesome that you can help someone when nobody else can. I'm sure you've helped more people than you realize as well. PHAD is one of my favorite RU-vid channels.

The word guaranteed coming from Ivan is priceless a true Russian tune up no parts require, something that dealers would never beat.Hell yeah!!😎😎👌👌👌

Toyota tech here, the service manual is only for a rough guideline. When it says "replace engine computer" or "install know good part" it's time to test beyond that. In the time that I have worked for Toyota, the past 20 years, I have only installed 2 PCMs. Both of which the vehicles were struck by lightning.

Definitely a Happy Father’s Day when part 2 is uploaded the same day! Thanks Ivan! 🇺🇸

When you are COMPETENT, you are COMPETANT Top of the line Tech. . recpect. . 🤗

Nice job Ivan. Great to see a REAL technician on the job. You've made a couple of owners very happy, and restored their faith in the motor industry. Excellent work FROM UK!

I was a charter pilot in small jets. An Identical problem almost killed me...a female terminal in a multi pin connector could slide and "retract", making intermittent contact with its male counterpart, even though the plug housing was nicely locked together. This resulted in the "glideslope" needle failing to the center position, which, during an instrument approach to land, "center" tells the pilot that he is doing fine, when, in fact, I was too low, over Teterboro, NJ. Normally, a warning flag alerts you of a failure, but this open connection didn't trigger the flag. The sleazy company, being unable to find it, kept sending the plane out. More than a year after it almost killed me, it almost did the same to a friend. Multiple other incidents occurred between the two very close calls. (Things the paying passengers are unaware of..haha) The retracting terminal was finally found. I'm also an A&P...didn't work on that, but I know these things can be hard to find. Some wire bundles are 1.5 to 2 inches in diameter, or more, all small wires, and they are all white. Identified by numbers/letters printed every few inches...not frequently enough. It is a real pain. That particular plane was probably made around 1980+/-..which is fairly common, they tend to be older than most cars I work on. Old wiring, vibration, extreme hot/cold cycles...I'm sure you can picture the problems. This Ford was a good catch, as you often do- good job! I enjoy your videos.

I just had a 2016 Fiesta with cooling fan inoperative. First shop played switcheroo with relays. Didn’t touch cooling fan relay (easily seen by their plier marks). They gave up. Next shop told owner powers and grounds good, take to dealer. Dealer charged 180 for an hour diagnosis and suggested replacing pcm, relay and fan. With my meter and doing simple power and ground checks I found no ground at fan. Battery acid corroded ground on framerail under the battery. The head of the volt was actually sitting on the rail beside the ground. Simple fix. Owner had over 500 bucks wasted at the other guys' places. Mechanics really need to take electrical classes!

Connectors !!! Yay!! Someone didn’t do their job generating that diag flow chart. The regional Lincoln tech was just another flow chart sheep. Lincoln should reimburse the full cost of your work plus any travel expenses incurred plus buy you and your wife a months worth of nice dinners. You saved them from many more such warranty visits and grill shutters. THEY WERE SCHOOLED!!

I love how simply your videos spell out how obvious the problem was on a single wire system for the owner to show anyone and have them understand

"At least tell them they suck!" Love it!🤣👍

Ivan glad you mentioned 2 hours of research most don’t understand that process CHEERS

I may have eliminated the single pin connector and overlayed my own wire, but most likely this repair will hold up. Nice job Ivan.

I remember my tutor telling me " all electrical faults are an open circuit, a short circuit, or somewhere in between. You need to be able to recognise what's correct." Words i live by and have learned from.

And that’s why Ian loves his job!!

Happy Father's Day, Ivan! After you measured the 22 Ohm, I was expecting something like this, but from green crusties. However, that connector was pristine! The fact that a pin can come out loose from factory, makes me wonder if this was a one-in-a-million, or if there are other mystery problems, on other new cars of the same model, that stem from loose pin issues. This was a very well thought and very lucid approach, that you can't expect from a dealer - they would keep on replacing shutters and inadvertently wiggling the loom into temporary working, thinking they cured the problem.

I don't understand how you don't have 10 million subscribers, there is no such content anywhere on RU-vid.

Simply flawless diagnosis and fix, together with the cautiousness carried out to not disturb or fix the problem randomly on a very intermittent problem. This is why I keep coming back here to learn.

The best part of this diag is the methodical action plan. Even I am sometimes too eager to jump to conclusions. Awesome job!

PHAD - Better than factory. Incredible case study Ivan. Just like that defective pin, you're one in a million. Thanks!

My busy successful daughter called me this morning to tell me the happy Father’s Day thing and was a bit apologetic because She had to work today and wouldn’t be able to visit etc…. I told her I have the best Father’s Day gift of all time and that is You, nothing else is relevant. I’m thinking Your Dad would agree with my perspective. Nice work Ivan! 👍👍🇺🇸🆒 Have a great week.

22 ohms? that's quite the monestary chant !!!!

I've been watching your channels for months, maybe years. I'm constantly amazed at your being able to disconnect and connect wiring harnesses with one hand while holding the camera with the other. Working on my 30 year old protege, I almost always broke the plastic connectors even using both hands.

The results don't surprise me !! YOU ARE THE MAN!!!

I like the format of showing speaking to the customer at the end.

I hope we have some Ford technicians watching these videos and learned that flow charts are not always the answer. Great video!

Ivan for the WIN again! Great job tracking down the problem with the pin! And you did not leave us hanging to long with the part 2. Bravo!

What a nice person that customer is. What a great diagnosis. PHAD FIXED

This once again shows the importance of information in the modern automotive industry. And off course the skills of a good diagnostician. The fact that the dealer wouldn't pay for your repairs when they could not repair it themselves is pretty bad, if the owner wanted to, with all the records and paper work he has he would quite likely win a court case.

The power of REAL effort-driven diagnostics. Nice work as usual, Ivan. It's all about Root Cause Analysis and remediation. No everyone is cut out to be a "real" diagnostician. From one engineer (IT) to another, Well Done, Sir!

Simply amazing Ivan. Astound your friends-- Amaze your neighbors -Piss Ford Off - Be like Ivan !

Amazing repair. Repairing a tiny socket like that, and having it fit in it's holder is really just amazing!

Ahhh, the process works again. Your approach is above reproach!

2 videos for fathers day. You are spoiling us. First time watching on the big screen in 7.1 surround sound.

Very nice; some research, clear thinking and some basic tests - job done! The dealer would never ever have found that fault, would they. Cheers. Ben

Im an avid fan of Ivan, Eric O and others. Its basically common sense approach to the repair and the use of electrical diagrams, printed out and follow your nose. A friend of mine was having issues with his turn signal not working. Someone had butchered the harness in the back of the truck. I removed all of jumper wires and fixed them. Fixed the grounds. I printed out the wiring harness just like Eric O, i used my highlighter to mark each wire i traced. I bought a cheap voltage tester. At each connection. I tested each wire. I worked my way into the cab. I took apart the steering column. Again, more wires cut and taped. A non factory turn signal switch was installed on the cut harness. I removed the mess. Finally i had to replace the entire steering column harness. Now the final test. All of the lights worked and brighter lights for the turn, stop and back up and running lights. My friend told me a local shop had done this work. I told him. Its back to factory and your turn signal do cancel on its own.

COOL. I love an ending like that and hope the dealer has enough integrity to own its mistakes.

Great job Ivan & thanks for including the phone conversation with the customer, that was great!

This was actually a lot of fun!

Making people happy, nothing better.

I love it. Love it. What a great fix! And shame on the dealer for being obstinate and not reimbursing Ivan's fees.

Oh Ivan I was waiting for a 3 or 4 parter 🤣. The last few vehicles have been taking a long time. I did not have time to get the popcorn made for this before it was over 😉

Hello sir . The more i watch your videos the more thrilling it gets. Thank you Mr Alexander and happy Father’s Day .

Hi IVAN ,great job ,What you your doing is more than fixing cars etc,YOUR BUILDING A COMMUNITY!!! NICE

It amazes me how often service information is written like that. Test this one connector > OK yes> replace $800 module. Just looking at wiring diagrams, it could be 5 other things causing the issue. Great job solving a weird issue!

He should make Lincoln to replace the whole harness under warranty

Ivan, there is no doubt you're a smart guy but I think your biggest strength is your common sense. I just love the way you approach a customer complaint. Every time I am working on a car and start to run into walls when diagnosing I always ask myself "What would Ivan do?" 😂 Love the videos and please keep them coming.

Absolutely great Father's day video, Looking at those new harness we are all in for a nightmare of chasing "GHOST'S" !!! HAPPY FOR YOU AND YOUR CUSTOMER !!!

That much resistance is sufficient to brake lin signal.its one wire com system with low voltage data packets. Unbelievable just simple basic diag knowledge is required to fix issue.hats of ivan brother.you are really helping community to keep their vehicles reliable. Cheers sir

One of the first times an ohm meter actually worked for a diagnosis! Amazing work Ivan!

Ivan, your skill level and expertise is amazing. There aren't many repair shops, that would have taken the time to diagnose this issue. Great job in finding this problem.

Performing a drag test on the remaining pins may have been a good idea. Great job Ivan.

At least talk to them and tell them that they suck. Great line!!!

Wow, that's amazing... You figured it out in 15 minutes, and I just spent 1 1/2 hours finding a bad ground on my boat trailer lights... LOL... Regards

How does Ford expect their Techs to be engineers like my dude here? Make the car simpler

My Ford Mustang had a harness recall during the pandemic. It took about 2 years from when I received the letter for them to get the part to replace it. I asked them for the old harness, but they said they had to keep it. I marked my old harness to make sure they replaced it but the new one looked quite a bit different so there were no obvious shenanigans.

The problem is do the techs at dealerships have the training to even troubleshoot to you level of expertise??? Do the dealerships if someone has the knowledge to troubleshoot as you do give them the time to do a correct diagnosis??? You do a heck of a great job showing your skill level. I so enjoy watching you and learning. I wish I had your knowledge on scan tool operation. Something I am going to get training in. Keep those great videos coming !!! With cars to work on today we all need all the help we can get. Thanks

Nice work. Thank you.

Nailed it! Good job!

Ivan, the Ford Dealership should hold their head in shame and pay. Like you said they are just robots not real geniuses like you. Your channel is without a doubt the best on the internet. Dave, Guernsey Channel Islands.

Bravo! you may be the only one willing and able! to fix that car, you saved the car and you saved the customer a ton of money, this is another video that SHAMES the dealer as they should be ashamed of themselves, the more people that see these videos the better educated they will be and won't let the dealer take them down the flow chart rabbit hole.

Ivan, you are still the rocket scientist I gave you credit for in previous videos. You are also more intelligent than probably most dealership service techs. I think your next life step is to be an educator to all of these low achievers and how pros fix cars. Thanks for a great and informative channel.

You are king when it comes to this stuff, i used to always worry about electrical issues, but ever since I found your videos I’m egging it on because I know you’ll find it

I love when you have the series videos because we get so much great content. Thank you.

Awesome results Ivan!

Great video. Love the reveal!

Brilliant job!

fast and effective with a satisfying conclusion

Thanks for helping that customer. Great job.

Wow! Great work Ivan.

Awesome job, Ivan!

Nicely done.

Of course they would refuse the reimbursement as is third party repair but once they watch video. They will be embarrassed by their work, they will know they'll lose customers if they see the video before going dealer. We'll see if that will go viral. Nice fix Ivan, with no parts required!!! Awesome job!!

good catch. i spent most of my life finding those tough problems like this. i never made a lot of money, as long i paid my bills and had a bit for fun & hobbies i was ok. finding the problem and making the repair was what it was about for me, starting about 13:40 in the vid made it worth the effort.

Another amazing diagnostic Victory, Ivan!

Great job

Wonderful!!!!!

Great diag video Ivan , great stuff

Ivan, dude you NEVER STOP amazing me, love watching you tracking down the culprits using your knowledge AND LOGICAL troubleshooting Troubleshooting Troubleshooting

Awesome work Ivan!

Great!

Thanks for making your customer happy. I am happy too because I learned a lot. Thanks

Great job Ivan.Well done..

Awesome job Ivan!

Awesome! You was right...

Awesome video and great find.

Great diagnosis Ivan 👏