Full walkthrough of the NCL Joy - where to eat, see all cabin staterooms and activities 

How was your trip? We are traveling Feb 2021

Cruised 5/21-5/28 the joy to NYC-Bermuda the cruise was a terrible experience completely disorganized and pourly run. Its been 5 months and they still owe us 3,500$ in refunds from group deposites and booking credits. From the very start the boarding experience was chaos. Just mobs of people being told the wrong information over and over. People being yelled at by staff for doing things other staff members told them to do. No organized line systems or anything. The food was not good at all. One of the main reasons we book Norwegian. The food at the buffet was mostly over cooked or mushy, a few people even got sick from the buffet. The main restaurants were not much better and only open form 12-1:30 for lunch. The specialty dinning was never available due to the fact people were making multiple reservations for the same day and then canceling the ones they don't want last minute. No regulation at all. We were never able to book things as a group. The one dinner we were able to book ahead of time, when we showed up they didn't know anything about our reservation. They told us we could only sit in tables of 8 and there were clearly other groups with tables of 12. All the tables were suppose to be together but they were separated by massive pillars and walls completely isolating 3 of the tables all together. The laser tag was only open for 2 hours per day and weather permitting. When I tried to book the group they said they needed the room number and the fact that I booked as a group didnt mean anything. I explained I was the group leader and asked for a list of the rooms in my group and they told me thats private information. They said they couldn't accommodate us at the go karts either. But doesn't seem like we missed out sine an electric shopping cart moves faster. The entertainment was really bad. Footloose felt like a high-school production. Most people were falling asleep or walking out after 20 minutes. They messed up several people's reservations in my group and kept sending them to talk to different people but no one ended up helping them. Several people told me I was gonna have a butler and when I went to set it up I was basically laughed at and told I only get a concierge. The "Concierge" that I was assigned was barley available and when they were they would direct me to talk to someone else. I talked to so many long time Norwegian cruisers and they said it was hands down the worst cruise they have ever been on. Some of them have been on more than 30 cruises. Even the staff was apologizing for how crappy it was. This was our wedding cruise. I am so embarrassed. I told all my people how great and fun it was going to be. I told the how great the food was going to be. I told them how great the entertainment was going to be. I told them all the stuff I was told and it was a lie. The ship was not intended to be a family cruise ship. Nor was is designed for that level of open water. The ride was so turbulent. It was designed to be a gambling boat. It is nothing more than a slightly refurbished casino boat with a few pourly thought out and designed "family fun features". We really feel scamed, cheated and lied to about this cruise it was definitely not as advertised. And we are not the only ones there are thousands of people on social media with similar or worse complaints.

Enjoy it!

Cruised 5/21-5/28 the joy to NYC-Bermuda the cruise was a terrible experience completely disorganized and pourly run. Its been 5 months and they still owe us 3,500$ in refunds from group deposites and booking credits. From the very start the boarding experience was chaos. Just mobs of people being told the wrong information over and over. People being yelled at by staff for doing things other staff members told them to do. No organized line systems or anything. The food was not good at all. One of the main reasons we book Norwegian. The food at the buffet was mostly over cooked or mushy, a few people even got sick from the buffet. The main restaurants were not much better and only open form 12-1:30 for lunch. The specialty dinning was never available due to the fact people were making multiple reservations for the same day and then canceling the ones they don't want last minute. No regulation at all. We were never able to book things as a group. The one dinner we were able to book ahead of time, when we showed up they didn't know anything about our reservation. They told us we could only sit in tables of 8 and there were clearly other groups with tables of 12. All the tables were suppose to be together but they were separated by massive pillars and walls completely isolating 3 of the tables all together. The laser tag was only open for 2 hours per day and weather permitting. When I tried to book the group they said they needed the room number and the fact that I booked as a group didnt mean anything. I explained I was the group leader and asked for a list of the rooms in my group and they told me thats private information. They said they couldn't accommodate us at the go karts either. But doesn't seem like we missed out sine an electric shopping cart moves faster. The entertainment was really bad. Footloose felt like a high-school production. Most people were falling asleep or walking out after 20 minutes. They messed up several people's reservations in my group and kept sending them to talk to different people but no one ended up helping them. Several people told me I was gonna have a butler and when I went to set it up I was basically laughed at and told I only get a concierge. The "Concierge" that I was assigned was barley available and when they were they would direct me to talk to someone else. I talked to so many long time Norwegian cruisers and they said it was hands down the worst cruise they have ever been on. Some of them have been on more than 30 cruises. Even the staff was apologizing for how crappy it was. This was our wedding cruise. I am so embarrassed. I told all my people how great and fun it was going to be. I told the how great the food was going to be. I told them how great the entertainment was going to be. I told them all the stuff I was told and it was a lie. The ship was not intended to be a family cruise ship. Nor was is designed for that level of open water. The ride was so turbulent. It was designed to be a gambling boat. It is nothing more than a slightly refurbished casino boat with a few pourly thought out and designed "family fun features". We really feel scamed, cheated and lied to about this cruise it was definitely not as advertised. And we are not the only ones there are thousands of people on social media with similar or worse complaints.

I have to agree. I love the Thermal Spa!

J. J. You make a good point about the local of the thermal suites on Joy vs Encore and Bliss. I’m booking the Joy for 12 day Panama Canal. I look forward to sipping a coffee or cocktail whilst sitting in the observation lounge. That area is so swanky. Heck the entire ship is off-the-chain luxe! I do want to sail Alaska and will heed your advice and book bliss or encore!

I believe I like the Bliss better.

I am sailing the Joy for NYE 2020 on the Mexican Riveria. Are the thermal saunas included or an additional fee?

Nikki B Hi Nikki. Sadly, there is no thermal suite on the Joy. Most ships do have it though. It is an extra fee and varies by ship and length of cruise. You can book ahead and save some money. The pass is for the entire cruise or you can buy by the day. For example, on the Breakaway it was $199 pp for a 7 day cruise or $99 per day. Now if you have any room that is a spa room like spa mini suite, spa balcony or Haven spa suite, the use of the thermal suite is included with your room.

We are too!

We'll be sailing on the Joy in May 2022. I hope your January cruise went well!

Cruised 5/21-5/28 the joy to NYC-Bermuda the cruise was a terrible experience completely disorganized and pourly run. Its been 5 months and they still owe us 3,500$ in refunds from group deposites and booking credits. From the very start the boarding experience was chaos. Just mobs of people being told the wrong information over and over. People being yelled at by staff for doing things other staff members told them to do. No organized line systems or anything. The food was not good at all. One of the main reasons we book Norwegian. The food at the buffet was mostly over cooked or mushy, a few people even got sick from the buffet. The main restaurants were not much better and only open form 12-1:30 for lunch. The specialty dinning was never available due to the fact people were making multiple reservations for the same day and then canceling the ones they don't want last minute. No regulation at all. We were never able to book things as a group. The one dinner we were able to book ahead of time, when we showed up they didn't know anything about our reservation. They told us we could only sit in tables of 8 and there were clearly other groups with tables of 12. All the tables were suppose to be together but they were separated by massive pillars and walls completely isolating 3 of the tables all together. The laser tag was only open for 2 hours per day and weather permitting. When I tried to book the group they said they needed the room number and the fact that I booked as a group didnt mean anything. I explained I was the group leader and asked for a list of the rooms in my group and they told me thats private information. They said they couldn't accommodate us at the go karts either. But doesn't seem like we missed out sine an electric shopping cart moves faster. The entertainment was really bad. Footloose felt like a high-school production. Most people were falling asleep or walking out after 20 minutes. They messed up several people's reservations in my group and kept sending them to talk to different people but no one ended up helping them. Several people told me I was gonna have a butler and when I went to set it up I was basically laughed at and told I only get a concierge. The "Concierge" that I was assigned was barley available and when they were they would direct me to talk to someone else. I talked to so many long time Norwegian cruisers and they said it was hands down the worst cruise they have ever been on. Some of them have been on more than 30 cruises. Even the staff was apologizing for how crappy it was. This was our wedding cruise. I am so embarrassed. I told all my people how great and fun it was going to be. I told the how great the food was going to be. I told them how great the entertainment was going to be. I told them all the stuff I was told and it was a lie. The ship was not intended to be a family cruise ship. Nor was is designed for that level of open water. The ride was so turbulent. It was designed to be a gambling boat. It is nothing more than a slightly refurbished casino boat with a few pourly thought out and designed "family fun features". We really feel scamed, cheated and lied to about this cruise it was definitely not as advertised. And we are not the only ones there are thousands of people on social media with similar or worse complaints.

@@keythybaby We heard you! How many times are you going to repeat the same thing??

We are going on Mexican Rivera in April. The Joy is the sister ship to the Bliss that we went on in January. We loved it!!

Thank you! 😁

Cruised 5/21-5/28 the joy to NYC-Bermuda the cruise was a terrible experience completely disorganized and pourly run. Its been 5 months and they still owe us 3,500$ in refunds from group deposites and booking credits. From the very start the boarding experience was chaos. Just mobs of people being told the wrong information over and over. People being yelled at by staff for doing things other staff members told them to do. No organized line systems or anything. The food was not good at all. One of the main reasons we book Norwegian. The food at the buffet was mostly over cooked or mushy, a few people even got sick from the buffet. The main restaurants were not much better and only open form 12-1:30 for lunch. The specialty dinning was never available due to the fact people were making multiple reservations for the same day and then canceling the ones they don't want last minute. No regulation at all. We were never able to book things as a group. The one dinner we were able to book ahead of time, when we showed up they didn't know anything about our reservation. They told us we could only sit in tables of 8 and there were clearly other groups with tables of 12. All the tables were suppose to be together but they were separated by massive pillars and walls completely isolating 3 of the tables all together. The laser tag was only open for 2 hours per day and weather permitting. When I tried to book the group they said they needed the room number and the fact that I booked as a group didnt mean anything. I explained I was the group leader and asked for a list of the rooms in my group and they told me thats private information. They said they couldn't accommodate us at the go karts either. But doesn't seem like we missed out sine an electric shopping cart moves faster. The entertainment was really bad. Footloose felt like a high-school production. Most people were falling asleep or walking out after 20 minutes. They messed up several people's reservations in my group and kept sending them to talk to different people but no one ended up helping them. Several people told me I was gonna have a butler and when I went to set it up I was basically laughed at and told I only get a concierge. The "Concierge" that I was assigned was barley available and when they were they would direct me to talk to someone else. I talked to so many long time Norwegian cruisers and they said it was hands down the worst cruise they have ever been on. Some of them have been on more than 30 cruises. Even the staff was apologizing for how crappy it was. This was our wedding cruise. I am so embarrassed. I told all my people how great and fun it was going to be. I told the how great the food was going to be. I told them how great the entertainment was going to be. I told them all the stuff I was told and it was a lie. The ship was not intended to be a family cruise ship. Nor was is designed for that level of open water. The ride was so turbulent. It was designed to be a gambling boat. It is nothing more than a slightly refurbished casino boat with a few pourly thought out and designed "family fun features". We really feel scamed, cheated and lied to about this cruise it was definitely not as advertised. And we are not the only ones there are thousands of people on social media with similar or worse complaints.

Lauren Richer yes there is if you go haven there is a indoor heated pool for only for haven members there is allso a heated pool for everyone

The Oct 11 one? My wife and are on that one!

Us too!

Me too

Thanks for the detailed info Gary.

It really is. You will love it. It's like a luxury hotel. Have a great time!

Cruised 5/21-5/28 the joy to NYC-Bermuda the cruise was a terrible experience completely disorganized and pourly run. Its been 5 months and they still owe us 3,500$ in refunds from group deposites and booking credits. From the very start the boarding experience was chaos. Just mobs of people being told the wrong information over and over. People being yelled at by staff for doing things other staff members told them to do. No organized line systems or anything. The food was not good at all. One of the main reasons we book Norwegian. The food at the buffet was mostly over cooked or mushy, a few people even got sick from the buffet. The main restaurants were not much better and only open form 12-1:30 for lunch. The specialty dinning was never available due to the fact people were making multiple reservations for the same day and then canceling the ones they don't want last minute. No regulation at all. We were never able to book things as a group. The one dinner we were able to book ahead of time, when we showed up they didn't know anything about our reservation. They told us we could only sit in tables of 8 and there were clearly other groups with tables of 12. All the tables were suppose to be together but they were separated by massive pillars and walls completely isolating 3 of the tables all together. The laser tag was only open for 2 hours per day and weather permitting. When I tried to book the group they said they needed the room number and the fact that I booked as a group didnt mean anything. I explained I was the group leader and asked for a list of the rooms in my group and they told me thats private information. They said they couldn't accommodate us at the go karts either. But doesn't seem like we missed out sine an electric shopping cart moves faster. The entertainment was really bad. Footloose felt like a high-school production. Most people were falling asleep or walking out after 20 minutes. They messed up several people's reservations in my group and kept sending them to talk to different people but no one ended up helping them. Several people told me I was gonna have a butler and when I went to set it up I was basically laughed at and told I only get a concierge. The "Concierge" that I was assigned was barley available and when they were they would direct me to talk to someone else. I talked to so many long time Norwegian cruisers and they said it was hands down the worst cruise they have ever been on. Some of them have been on more than 30 cruises. Even the staff was apologizing for how crappy it was. This was our wedding cruise. I am so embarrassed. I told all my people how great and fun it was going to be. I told the how great the food was going to be. I told them how great the entertainment was going to be. I told them all the stuff I was told and it was a lie. The ship was not intended to be a family cruise ship. Nor was is designed for that level of open water. The ride was so turbulent. It was designed to be a gambling boat. It is nothing more than a slightly refurbished casino boat with a few pourly thought out and designed "family fun features". We really feel scamed, cheated and lied to about this cruise it was definitely not as advertised. And we are not the only ones there are thousands of people on social media with similar or worse complaints.

My family and I are going on that exact same Cruise. Have a great time.

@@sabrinalee706 you too!

Leroy Norville yes it’s called ocean view rooms they are the mid to lower cost

Yes. That’s the best time to jump in a hot tub.

Cruised 5/21-5/28 the joy to NYC-Bermuda the cruise was a terrible experience completely disorganized and pourly run. Its been 5 months and they still owe us 3,500$ in refunds from group deposites and booking credits. From the very start the boarding experience was chaos. Just mobs of people being told the wrong information over and over. People being yelled at by staff for doing things other staff members told them to do. No organized line systems or anything. The food was not good at all. One of the main reasons we book Norwegian. The food at the buffet was mostly over cooked or mushy, a few people even got sick from the buffet. The main restaurants were not much better and only open form 12-1:30 for lunch. The specialty dinning was never available due to the fact people were making multiple reservations for the same day and then canceling the ones they don't want last minute. No regulation at all. We were never able to book things as a group. The one dinner we were able to book ahead of time, when we showed up they didn't know anything about our reservation. They told us we could only sit in tables of 8 and there were clearly other groups with tables of 12. All the tables were suppose to be together but they were separated by massive pillars and walls completely isolating 3 of the tables all together. The laser tag was only open for 2 hours per day and weather permitting. When I tried to book the group they said they needed the room number and the fact that I booked as a group didnt mean anything. I explained I was the group leader and asked for a list of the rooms in my group and they told me thats private information. They said they couldn't accommodate us at the go karts either. But doesn't seem like we missed out sine an electric shopping cart moves faster. The entertainment was really bad. Footloose felt like a high-school production. Most people were falling asleep or walking out after 20 minutes. They messed up several people's reservations in my group and kept sending them to talk to different people but no one ended up helping them. Several people told me I was gonna have a butler and when I went to set it up I was basically laughed at and told I only get a concierge. The "Concierge" that I was assigned was barley available and when they were they would direct me to talk to someone else. I talked to so many long time Norwegian cruisers and they said it was hands down the worst cruise they have ever been on. Some of them have been on more than 30 cruises. Even the staff was apologizing for how crappy it was. This was our wedding cruise. I am so embarrassed. I told all my people how great and fun it was going to be. I told the how great the food was going to be. I told them how great the entertainment was going to be. I told them all the stuff I was told and it was a lie. The ship was not intended to be a family cruise ship. Nor was is designed for that level of open water. The ride was so turbulent. It was designed to be a gambling boat. It is nothing more than a slightly refurbished casino boat with a few pourly thought out and designed "family fun features". We really feel scamed, cheated and lied to about this cruise it was definitely not as advertised. And we are not the only ones there are thousands of people on social media with similar or worse complaints.

Cruised 5/21-5/28 the joy to NYC-Bermuda the cruise was a terrible experience completely disorganized and pourly run. Its been 5 months and they still owe us 3,500$ in refunds from group deposites and booking credits. From the very start the boarding experience was chaos. Just mobs of people being told the wrong information over and over. People being yelled at by staff for doing things other staff members told them to do. No organized line systems or anything. The food was not good at all. One of the main reasons we book Norwegian. The food at the buffet was mostly over cooked or mushy, a few people even got sick from the buffet. The main restaurants were not much better and only open form 12-1:30 for lunch. The specialty dinning was never available due to the fact people were making multiple reservations for the same day and then canceling the ones they don't want last minute. No regulation at all. We were never able to book things as a group. The one dinner we were able to book ahead of time, when we showed up they didn't know anything about our reservation. They told us we could only sit in tables of 8 and there were clearly other groups with tables of 12. All the tables were suppose to be together but they were separated by massive pillars and walls completely isolating 3 of the tables all together. The laser tag was only open for 2 hours per day and weather permitting. When I tried to book the group they said they needed the room number and the fact that I booked as a group didnt mean anything. I explained I was the group leader and asked for a list of the rooms in my group and they told me thats private information. They said they couldn't accommodate us at the go karts either. But doesn't seem like we missed out sine an electric shopping cart moves faster. The entertainment was really bad. Footloose felt like a high-school production. Most people were falling asleep or walking out after 20 minutes. They messed up several people's reservations in my group and kept sending them to talk to different people but no one ended up helping them. Several people told me I was gonna have a butler and when I went to set it up I was basically laughed at and told I only get a concierge. The "Concierge" that I was assigned was barley available and when they were they would direct me to talk to someone else. I talked to so many long time Norwegian cruisers and they said it was hands down the worst cruise they have ever been on. Some of them have been on more than 30 cruises. Even the staff was apologizing for how crappy it was. This was our wedding cruise. I am so embarrassed. I told all my people how great and fun it was going to be. I told the how great the food was going to be. I told them how great the entertainment was going to be. I told them all the stuff I was told and it was a lie. The ship was not intended to be a family cruise ship. Nor was is designed for that level of open water. The ride was so turbulent. It was designed to be a gambling boat. It is nothing more than a slightly refurbished casino boat with a few pourly thought out and designed "family fun features". We really feel scamed, cheated and lied to about this cruise it was definitely not as advertised. And we are not the only ones there are thousands of people on social media with similar or worse complaints.

Go to ncl.com and review the list! You can go on any Norwegian Ship and enjoy yourself without paying anything extra. We do it all the time! However, these bigger ships have so much more excitement and things to do than your average cruise lines! These surcharges are for the people who want an experience and to do more than the basics! I rather for them to do that than to add all of that to the price of the cruise! My opinion!

It’s difficult getting that info, I’ve tried.

Can you explain who “they” are? If you don’t like the video, there are plenty of others online that you can view.