Thank you for this video.... my mentor was John Stazko, who passed away last year, and he taught this message in his seminars. It has been deeply etched in me for many years. The newer groomers seem to poo poo this idea of looking professional and I am grateful to have this video to have ALL new hires watch before they begin working for me. Its one thing fr me to say it, or for them to ready my dress code, but this is a powerful message from other professionals that will benefit more than just me, because ladies, you are preaching to the choir!