Geberit Concealed Cistern Sigma 8cm (2016) - Maintenance 

Thanks for your feedback!!

Thank you. Well noted.

Noted and ignored lmao

At least you have a 50 years warranty on spare parts and a reliable technology 🤙

and one day spent on wet and nervous way!😠 @@GeberitGroup

try cleaning all the washers like they do in the video or change the filling valve

You are right. Most of our actuator plates work like shown in the video. But always check the plate and the manual. Manuals can be found online in the online catalogue which is linked from the respective Geberit website.

Thaank you i had one facing left and none of the Gerberit videoes showed that

Thanks a lot!

In fact, your observation is correct. We have shown this sequence incorrectly and are amending the film. Thank you for your attention.

We have replacement sets for "old" products - good news first 😃 Secondly, replacing is good after a while. Thirdly, you can regularly clean the parts by yourself. For this, you can principally use the process as shown in this video for the majority of our products. They are comparable. Regarding limescale: Please don't pour vinegar or other liquids into the cistern. bigger limescale parts can get loose and block the whole flushing system. So pay close attention if you use it, we don't recommend it. What you can do: empty the cistern (switch off the fresh water valve first), remove the flush and filling valve, put a cloth soaked with vinegar down into the cistern (make sure you can remove it) and let the vinegar do its job. In the meantime, just use water to clean the seal rings and other parts.

Did you have luck on solving this? I have the same problem.

I have the same problem... did you solve it?

@@bentsikatsman385 I ended up buying a new flush valve which came with a new bracket.

Great!

Thank you!

@@GeberitGroup PUT QR CODES TO THESE in your instructions rather than useless complicated printed versions please!!!! From A N OTHER Bathroom installer

Hi Francesca, you may check if the valve is opened properly. For this remove the flush plate and check the blue valve.

We think a properly installed WC ceramic is a much better place.

Yes. This is the preferred way.

Have you checked if the gasket is positioned correctly? Perhaps a little movement may help.

Hi, regarding the blue part. Can you please state at which timestamp the part is shown?

We do suggest to clean the rubber seal beneath the flushing valve (can lead to running water if not cleaned /maintained or positioned correctly) and reposition the valve assembly correctly back into the cistern. In general once you've removed the flush plate assembly you might take the opportunity to clean and install correctly the flush plate assembly :-)

Thank you for your comment. For your background: some parts relate to a special combination.

You are talking about the grey one? It is for holding the gasket in place. Please try to get it in again, perhaps something blocks it.

@@GeberitGroup yes the grey one. I’ve tried repeatedly. Couldn’t get it right. Also the flush seems to work without it.

Hi Paul, we recommend to contact the local team. www.geberit.co.uk/about-us/contact-us/

Hi Paul, too long ago I know, but our plumber claimed this was the case (half of the mechanism missing), I was hesitant to believe it but reading your comment now, he is probably right! Did you ever get a response to this from geberit, or how did you solve it?

Dzień dobry! Nie możemy tego ocenić na odległość. Prosimy o kontakt z naszym zespołem: +48 801 17 17 17 lub wybór autoryzowanego serwisanta Geberit w najbliższej okolicy: www.geberit.pl/wsparcie-i-serwis/lista-firm-serwisowych/

Dzięki za tak szybką odpowiedź 👍

Ok, perhaps something with the rubber seal is not correct. Please check if the valve has been placed correctly.

@@GeberitGroup Yes all replaced correctly - I think I have fixed it now by altering the height of the water level on the inlet valve - must have started overfilling before or something - no idea why it would suddenly change after 3 years though!

Also a good idea

I'm afraid the agencies won't disclose this :-)

Agree! totally stunning! Sure it wont be be as easy as that when I tackle my 2 tomorrow!!!

You can't - its set by the design of the wc pan

Do you mean a normal bidet or an AquaClean enhancement solution (e.g. Tuma)?

Geberit Not a “normal”, but one that one replaces the original toilet seat. Not familiar with AquaClean, but perhaps you know the Hibbent brand? I’m in Paris, France, and choices here are much limited compared to the US.

Geberit I just looked up the AquaClean, which is a toilet with the bidet part already in the bowl. I do not have that toilet, but just a suspended toilet. I wish to have a bidet that is added on like the Hibbent I previously mentioned. I hope this is more clear.

Yes, now its clear. There is an enhancement solution available - it is the AquaClean Tuma which can be retrofitted to a wide range of pre-installed WC ceramic appliances. I checked with our AquaClean team. An installation video just for the enhancement solution is unfortunately not available. But the installation is almost identical to the Tuma Complete Solution(see here: ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-F51kWFsiksE.html), except that the mounting of the ceramic is omitted. If you have further questions, our colleagues in France will be happy to help. Here you'll find the contact details: Espace Conseil 44 rue Berger 75001 Paris Horaires d’ouverture : Lundi de 14h à 19h et Mardi à Samedi de 10h à 19h Numéro de téléphone : 01.45.08.83.57 E-mail : aquaclean.fr@geberit.com

Geberit Merci beaucoup et bonne journee.

You can remove the filling valve completely and then you should have a chance to pick the part out.

@@GeberitGroup I'll try that, Thanks for your speedy reply :)

Good luck and please feedback :-)

The plates are easy to remove with a litte push from below the plate - normally. If you need screwdrivers, the system may have been installed in a non-standard way. For more support, you may write to social.media (at) geberit (dot) com

I had a very hard time taking off and putting the plate back on. I seems as over time the cistern has receded and the flush buttons do not make contact with the plate. I fixed that my adding silicon disks to the flush buttons to lengthen them. The plate was very hard to put back on, as the small channel holes on the top are sitting too far back. I put two scrapers to hold the cistern forward a bit and working quickly I got it back on, so you might try that, as the screw driver would have tore into the sheet rock. It would be nice if a trim frame was available so the breaking of tile or sheetrock is not a problem.

Please contact the Geberit Service. They might be able to support you.

Please check if the valve is correctly installed and clean up the rubber seal. In 90% of all cases some limestone or other particles cause this.

Thank you.

Most of the time, the flush valve sealing ring is blocked by limescale or other dirt particles. If you have a concealed cistern, as shown in this video, you can try to repair it as shown in the video. Make sure that all parts are correctly reinstalled.

I would suggest that you have a crack in the toilet pan. The 'PAN' is another name for the toilet bowl.

Hi Solis, may we ask you to contact the local Geberit team or a plumber, please? They may be able to support you.

Hi, please check out our here: www.geberit.in/careers-jobs/

Most of the time, the flush valve sealing ring is blocked by limescale or other dirt particles. If you have a concealed cistern, as shown in this video, you can try to repair it as shown in the video. Make sure that all parts are correctly reinstalled.

We have to say, that one of our first concealed cisterns has been installed 50years ago was absolutley perfectly in use. ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-RG2Qv6AO49c.html