Get Started with Task Intelligence, use AI to categorize cases 

In this AI Academy, we are joined by Gene Shtilkind to learn about using AI to categorize cases with Task Intelligence.
We'll learn how AI reduces the complexity of categorizing your cases to solve issues faster.
We'll go through the steps of getting started with an AI model to categorize CSM cases:
Understand your Cases data
Setup a new “Prediction” model in the Task Intelligence Admin Console
Choose Email or Case
Select the Case table
Select the Conditions
Select the Output fields
Select the Input fields
Train and assess the solution
Deploy
Setup Advanced Work Assignment