Give Bad News to Customers Using These 5 Easy Steps (Part 2) 

Hi, thanks for the valuable information you share with us.

Thank you Myra for sharing your ideas and approach to Customer Service. As a beginner in this field, I find your recommendations most relevant, and they actually work in practice!

Hi Myra, thank you for the amazing Video

Hi Myra, I'm a newbie in a BPO company here in the Philippines. Thanks a lot for doing this videos, it helps a lot! 😍

Thank you so much I was doing research for my agents and came accross your videos I will be using them today in coaching session and will give an update as to how they helped my team.

Thank you Myra! Excellent advice, well and efficiently explained.

Hi! I love your videos and have shared them with my participant services unit. They think you’re pretty terrific and very enthusiastic as you share important tips in caring for our customers.

Thank you for sharing this helpful links Myra.I appreciate your sincerity and passion.All you've said is reality. I love you giving examples. More Power!

Hey Myra! Thank you for the great video!

Hi! I am new here, thanks for your videos :)

HI Myra!! Thank you so much! I learned alot from your videos!!! Thanks i've found your channel!! 🎉❤

Hello Myra! I'm from Brazil. Thank you so much for sharing your knowledge here. I'm learning a lot because what you teach translates directly to my daily practice at work.

Hi this is KELVIN and a psychologist student

New subscriber here. I've been a CSR for 6months and counting and all your tips is a big help on how to handle customers specially delivering a bad news. Thank you so much Myra.

Hi 👋 hope you had a good day

hi and thank you so much for your videos .. going to watch them all

Starting watching all your vedios now.

Video just started and I know this is gonna help. Too often I have to give bad news.

Thanks Myra your advice is always right on point💜

Hi Myra : Amazing training video. Wishing all the best, more viewers and more subscribers. = )

Hey there. I'm new here just saw the first part of the vid to check in and say hi as a first timer. I will be working in a call center soon on a payments account and i thought watching some of your vids could help me in different aspects.

Hi..myra been watching your video tips and its a big help since i am working in a call center industry and this will help me more Cheersss from philippines!!!

Hi. I'm looking forward to putting these tips to good use.

Hi!

Hi Golden

Ellooo , thankyou for your free course it really really helped me and my team

Hi Ms. Golden. I appreciate your tips!

Hi. First time viewer.

Thank you for your great tips. Very helpful

Hi Myra! I'm from Philippines! I Love your videos I was able to understand now customers from your state . Big help Thanks. Please stay safe!

Great video with great examples. Thank you for this.

Hi, Myra. I am a new hire on a Telco account, on Technical Support. Your videos are very useful for me as i don't know how to deliver bad resolutions. Cheers from Romania!

Hi Myra..after watching a couple of your videos I was hooked! I'm subscribed and soaking up all this wonderful advice. Thank you!

Hi and hello😊. Thank you for your vids. Very helpful. I am starting remote csr job in 3 weeks and my goal is to be the most confident with customers that I can be. And more importantly, helpful.

Hi

Hi all the way from South Africa

Hello Myra! My name is Brenda. I love your poise and confidence. Thanks, Brenda

Você é perfeita!!!! Imensamente agradecida pelos ensinamentos. (You're perfect!!!! Thank you so much for the teachings. Hugs from Brazil!)

Hi, overwhelmed over here. Thanks for these videos. I am so glad I found you

Your videos have helped me a lot. Thank you very much, please keep sharing your wisdom

hola

Hi nice meeting you im a new here

Hi appreciate you share pointers in here and would like to meet you

Hi thank you so much for the help you put on you tube I appreciate you!

Hi 👋

Hey 👋

Hi Myra: Good Review for me! Thank you! 🤗

Hiiii....Myra

Hi!

Hi from From TN! Thanks for what you do!

Hi!👋🏼

Hi!!!

Hi.. 😊👋

Hi

Hi

hi

Hi

Hi

Hi

hi

Hi

Hi

Hi!

Hi!

Hi

Hi, Thank you I enjoyed your videos

Hi

Hi

Hi myra!

Hi Myra!

Hi Myra!!!! This is very helpful 💖

Hi Myra, Good tips, thanks!

hi myra♥️

Hello Mam

Hi myra thank you for sharing

Yep!!! This was great 👍🏾

hi...

Hi

Hi

hi

Loved this video! It shows detailed information on how to de escalate. The part of recognizing the customer concern, the last example tho "this is no more acceptable to us than to you". Then explain. This could absolutely works for me.

Hi.