GM Dealer Made Huge Mistake! $500 Diagnosis & $3900 In Repairs!

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In this video I bring you along as I have a look at a customers 2019 Chevrolet 1500 that was at the local dealer to address a customer complaint of no power steering, ESC and service trailer brake light coming on. They made the call and told the customer that he needed a new rack and pinion, a trailer brake control module and a new transmission control module! That is a $4000 repair! Then they charged him over $900 for diagnosis and "restocking fees" because he wanted a second opinion. Good news is I fixed it for wayyyyyyyy less and only $20 in parts 😉.
-Enjoy!
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Опубликовано:

26 сен 2024

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Комментарии : 12 тыс.

@SouthMainAuto 2 года назад

****FOLLOW UP**** GM cooperate and the dealer contacted the owner of the vehicle and made restitution by offering a full refund of close to $1000. Customer is happy and all is well in the world once again 😁

@fdryer5116 2 года назад

I discovered your videos a few years ago and came away impressed with your superior diagnostics knowledge. Time passed and rediscovered SMA again. Not a thing has changed. The last video I viewed was about bent pins in an ecm leading to almost a wild goose chase but deductive reasoning prevailed to undo mistakes from another repair shop. This video saved the owner a thousand dollar headache of GM firing the parts canon when your skills pointed to electrical problems; a ground issue. As shown, more electrical and electronic additions can create new and unusual problems. It would be miraculous if repair shops view your videos to learn about diagnosing problems. This presumes each person has basic education in mechanics, electricity, electronics, EFI systems, abs, etc and continues learning.

@Bagom80 2 года назад

GM should hire you to train thier techs

@jrevillug 2 года назад

Good good. Hopefully they issue a bulletin on this, to save others without access to SMA the pain of a $5000 bill for a $100 fix.

@leonmcclaran5081 2 года назад

Glad to hear GM did what they should have . And to you my friend I think GM should send you that money LOL Fat chance of that though . Another one in the books for you , You are very knowledgable .

@islipfdchief 2 года назад

" Follow up "Glad to see the GM and the dealer made some restitution. Do you think was a fault of flowchart diagnostics ? I have had this same problem with GM vans in the past. Test light on battery ground and tip to frame rail, lights on ! The codes can send you down the rabbit hole fast.

@JR-my7nd 2 года назад

Morning All. I tried to add this comment earlier, but I don’t think it went through. I am the truck owner and I spoke with the service manager this morning to nicely let him know how badly they screwed this diagnosis up. He promised a call back today to let me know how they will rectify this. This experience has been an absolute nightmare with them. I’ve been without use of my truck for almost 3 weeks. Eric O had it for a matter of hours and had me heading home with it. I’ll let you all know how it turns out. If the dealership does not give me a full refund I’m ready to go to the media.

@gregsly1247 2 года назад

I would love to hear the outcome of this situation and I hope Eric will either pin it or do a short follow up video to let us know.

@stevebaines7535 2 года назад

I hope the dealership does right and issue a full refund! Eric is a great diagnotician.

@dropinbiking92 2 года назад

Glad you went back to the dealer in a mature fashion. No point blowing up and making a stink, however, media is a GOOD choice. They HATE getting drug through the coals by media. In this case you and Eric are the clear winners.

@SuperPropwash 2 года назад

Buddy we are behind you on this. I would show the dealer these comments to hopefully embarrass them and if that does not work, head straight to the nearest TV station or at least email them this video and have them make a story about this dealer. THAT would be what I would do and IF that did not work, I would find an attorney who needs some money and sue this dealership so that you and the attorney may own it.

@nahimibrahim107 2 года назад

The best of luck friend. I hope they do what's right.

@SlimFarmer 2 года назад

Eric, I actually work at a GM truck assembly plant. I work right across from the job where that same ground strap is fastened down. I’ve always wondered how long they would handle the salt. Now I know the answer. Your diagnostic skills are 2nd to none. Wish I knew half of what you do.

@jimo2627 2 года назад

I too work in a gm truck assembly plant so cool👍

@equallywrong 2 года назад

@@jimo2627 Only assembly skills I have is in the kitchen making a sandwich. I never could get a job at a GM factory. I figured robots took all the jobs. Good knowing there are still jobs being done by human bad not being able to get one of them jobs.

@RandyDBPFilms 2 года назад

Are those ground straps tinned (silver looking) to start with or are they straight copper? In the amatuer radio world we always use tinned ground straps outside.

@snoopy5736 2 года назад

@@RandyDBPFilms Does rhe tinning provide corrosion protection?

@kittty2005 2 года назад

@@RandyDBPFilms Those are straight copper if they were tinned they would still be there, I live in Michigan and had a 2 gage ground strap fully tinned on my '69 Cutlass grocery getter for 20 years before I sold it I inspected the electrical connections it was in brand new condition, this ground strap went from the battery to the engine then to the frame.

@mkernen 10 месяцев назад

I've diagnosed electrical problems for 40 years. I learned ages ago that if you have more than one problem look for the commonality. Rarely do things fail more than one at a time on their own. Good work on this one. I liked seeing the voltage drop testing. Auto technicians are smart people, always learning, and learning from others' mistakes is a great shortcut to investing one's own time in every lesson.

@JustaRandomDude1791 4 месяца назад

That is absolutely true. It just sucks when they do happen to fail at similar times.

@steveo6631 3 месяца назад

I had to thumbs up your comment just because you used the word commonality... Well done, sir...

@mkernen 3 месяца назад

@@steveo6631 Haha, thanks! Once and I while I say something cogent and coherent!

@joey9511 2 месяца назад

until you get a jeep in and 3 separate electrical issues, lifter tick and oil leak all started overnight 😂

@TehShizno 2 месяца назад

They call it a common (ground or power) wire for a reason!

@vpimike2646 2 года назад

Quote of the day: "Wait til everybody starts driving their electric cars. This should be a real show in New York." Excellent diagnosis Eric!

@for2utube 2 года назад

🤣🤣🤣

@josedejesus6134 2 года назад

Eric is going to be a very, very wealthy man!

@brockwagner939 2 года назад

Wait til they learn that if you like heat in the winter, you aren't going to get anywhere near 300 miles per charge 🤣

@matthewbegin3462 2 года назад

I have been saying the same thing thing!!! All these electrical gremlins will kill the average family

@kurtvonknipper3902 2 года назад

@@brockwagner939 Yeah, rear defogger is on, the blower is on high, the wipers are going, both heated seats warming people's buns and the average driver is not going to understand the correlation.

@ryanwagner3156 2 года назад

"Just wait until everyone starts driving their electric cars" -- COMEDY GOLD right there Eric. Had me laughing my butt off.

@TheBrookian 2 года назад

If it wasn't inevitable it would be funny. Wait until the grid goes down because of high demand and people can't charge their cars, their phones and their MSNBC won't appear on the TV. They will be BEGGING for more coal power... and gas cars.

@aday1637 2 года назад

Is that before or after the grid goes down from overload?

@MotoEPhil 2 года назад

Bad news is GM already can't make vehicles last gas or electric!

@KevinWindsor1971 2 года назад

@@aday1637 A level One charger only draws about 12 amps on a 120v circuit. Electric ovens typically pull about 30- 50 amps on a 240v circuit. EV owners typically charge overnight when demand is lowest and depending on where you live electricity is cheaper.

@woodworking5979 2 года назад

@@KevinWindsor1971 the battery for the car is 22 thousand I’d be interested to see how stores will get food with no tractor trailers allowed in California or New York trains either

@johnd6036 2 года назад

I have to say that this was the one of the most entertaining videos ever made by SMA. I appreciate the way Eric approaches the problem and takes it step by step until problem discovered and repaired. This one deserves the Sherlock Holmes award for finding the ground problem amid all of the other issues that were being manifested in the scan tools and a testament for sticking with the facts and not getting distracted. As a retired engineer, I appreciate his step by step, follow the data approach to a successful conclusion. WELL DONE!

@benistingray6097 2 года назад

Shouldnt that be the standard? The more videos i watch from american repair shops the more i start to believe there is an underlying problem with the mechanics education. I dont want to sound arrogant or anything but basic diagnostics like this is something every car mechanic here in switzerland learns in their third year of apprenticeship (they have 4).

@dwb812 2 года назад

That's what mechanics used to do. It seems all these "certified" mechanics at the dealerships are no more than trained parts replacers to rack up huge bills. The thing is, had the dealership replaced all those modules the problems would have persisted and the bill would have kept climbing until the ground cable(s) were replaced. Worst of all is, the customer is rarely, if ever, made whole!

@eddieboss5934 2 года назад

GM dealership should refund his diagnostic charge. Second opinions are the way to go it seems. We have problems with rodents mice and squirrel going after engine wires here in East Texas. The reason I keep a warranty with so many modules and sensors. Yep, the EV will be even more vulnerable to corrosion and fires it seems.

@michaelpressman7203 Год назад

I appreciate the talent of engineers and their ability to come up with all kinds of things and make vehicles wonderfully technological and all the bells and whistles and things that light up but I think they got in too carried away putting all these modules computers and all these other electronic components that with one little thing going wrong the thing goes haywire you know you might want to justify your job but not at the expense of customers and if you got people on the other end is the support staff they ought to be able to fix the vehicles that you guys come up with have a great evening bye

@benistingray6097 Год назад

@@dwb812 The problem is, nowadays as a mechanic you often have to replace complete modules. There isnt even the possibility to order small spare sparts anymore. When i started as a mechanic 20 years ago you could order ever little shitty piece of sparepart, today the manufacturer only has the whole module or part to order. SImple things like wishbone bushings or new sliding contacts for your alternator so you can actually repair it for a few $ instead of replacing the whole part. Thats not something you should blame the machanic for but the manufacturer.

@docohm50 11 месяцев назад

I am a retired avionics technician and I guessed ground problems in first two minutes. You have outstanding troubleshooting skills guy. So many aircraft and car mechanics throw parts at it first then get the meter out. I enjoyed watching you whittle down the problem. Great video!

@kotcher69 10 месяцев назад

Same here 6333 a6e electrician, always check grounds during diagnosis.

@chuckwelden972 8 месяцев назад

I am also a past avionics communication tech trained by our military back in 76 and I was thinking voltage issues when first watching this. I am happy to see a mechanic with excellent troubleshooting methods,hats off excellent job.

@docohm50 8 месяцев назад

@@chuckwelden972 I joined the AF in 82' and retired in 04' then went to LM. My mind was there but my body was to sore to effectively do the work so I walked away. I worked on the SR-71, U-2, KC-135Q, T-38, C-23A, C-141, EC-130E, C-5, and lastly the F-35. Thanks for serving.

@John-Adams-Can 7 месяцев назад

Im so curious why so many use the parts cannon instead of finding the real problem.

@bobwright992 7 месяцев назад

I figured a ground or maybe the ign. swith picking a bad connection. I've seen positive circuits pull a ground before so it does happen. People say I'm crazy but I know it happens.

@cindymuss Год назад

I am so impressed that there is still someone who will actually diagnose a problem instead of just swapping out parts. Keep up the good work!

@michaelszczys8316 Год назад

From Eric's shop you can hear the parts cannons firing in the distance.

@danmark61 Год назад

I used to be an assistant service manager at a GM dealership. Good to see there are still GOOD Diagnosticians. That was the hardest type of technician to find and retain. Glad to see there are ethical and dedicated technicians still working. GREAT JOB!

@roberthamlin8414 Год назад

The silly part is the good diagnostic technicians have all left the dealerships because they can make way more money in the aftermarket. I sure did

@plhebel1 Год назад

too many parts hangers has always been a problem

@ericnieto2092 Год назад

@@plhebel1 because of pay. It all comes down to pay. Very competent techs at dealerships but eventually you stop being thorough when 1-3 hours of diagnostics get rolled in to a single labor op code of .7 hours for module replacement.

@Discretesignals 2 года назад

I believe when a dealer tech is recommending 4 grand worth of parts and labor, there needs to be a sit down with the service manager, the tech who diag, and a shop foreman. Tech needs to explain their diag plan and results and show why they believe all those parts could be faulty before allowing the adviser to call the customer with a quote. Either there was some electrical diagnostic ignorance going on or fraud.

@dafirnz 2 года назад

Usually in situations like that the tech line should be involved in some capacity, so they aren't just firing the parts cannon randomly. Honestly anyone worth their salt should default to 'primary power or grounding problem' when that many problems arise. A module failure is random enough, but 3? On a 3 year old car with lowish miles? Give me a fucking break.

@Discretesignals 2 года назад

@@dafirnz I agree! Unless it got smacked by lightning three bad modules in three different locations with voltage codes looming reeks of power or ground issues.

@MegaBbqbbq 2 года назад

GM should be paying Eric for all of the free training he provides.

@scrappy7571 2 года назад

@@notsevenfeettall Another+ for lightning. And more than just 3 modules. Also seen where vehicles jump started, with the cables reversed, take out several modules. shit happens

@scrappy7571 2 года назад

@@dafirnz GM tech line is usually a waste of time. They authorize the parts cannon, and then "let us know what fixed it"

@wadeterheide8873 7 месяцев назад

So I checked the grounds on my GM after this, the ground strap was loose and corroded, cleaned them up and no more codes! Makes so much sense! Thanks your the Best

@46fd04 7 месяцев назад

I'm sure Dr. O. would appreciate a small donation to his Patreon acc't for helping you.

@larryllamas8409 Год назад

I'm an un-certified mechanic... This man here is a true diagnosis solving fellow. I would definitely have my vehicles looked at but I'm in Texas over a 1000 miles away. Just admire the help he gets from his wife & daughter also... This is somebody to admire...

@williambowers5783 Год назад

Awesome I always went for the easy stuff first simple thing are almost the answer. I could go on but don't wanna bore anyone lol great job

@johncasor9698 Год назад

use a trailer to take your car to Main street auto...

@anonimous2451 Год назад

@@johncasor9698 I would not drive any of my vehicles into NY unless it was life or death. And Gov Hockey-puck convinced me to leave, so I will never ever be back.

@ACommenterOnYouTube Год назад

ONLY because he has that scan tool that shows everything he needs to see WHILE moving the steering wheel to trigger that dash message, without that scan tool, how good are you as a mechanic to diagnose an issue like that ????? There was another video like this from another mechanic that diagnosed a similiar issue down to a rusted ground strap ... As he said those straps are garbage. They hold water and corrode. That strap should have been an insulated 4 or 8 gauge wire from the factory

@bobblack3870 Год назад

@@ACommenterOnRU-vid You have revealed that you are not a mechanic, therefore do not have the standing to criticize. Eric is excellent, with or without tools. Without the plug-in tool, the process would have been to connect a voltmeter to each module's in and out. He clearly explained that, but you weren't paying attention.

@john_c 2 года назад

Only Eric O. can make a bad-ground repair video as exciting as any crime scene thriller! I was on the edge of my seat the entire video waiting to find the culprit! The best mechanic I've ever seen and the best auto repair videos on youtube! It is so educational to see how you work through the problems. Thanks much Eric, and keep up the great work!

@edmessina8392 2 года назад

It hooked me too. I even paused it while I walked the dog. Every state needs at least a dozen Erics....Not only is he a 5 star mechanic but he has mastered critical thinking.

@jafopt 2 года назад

In the first couple minutes the trailer brake had a ground fault code on the scanner.

@michaelbarnaart9484 2 года назад

It’s amazing how it becomes suspenseful and interesting when he’s “on the trail”

@jcheck6 2 года назад

lol good one John!

@terryavery9918 2 года назад

@@jafopt Shhh, who cares at this point, he found it the old fashioned way, logic and proper research, to which is sometimes far more fun in the end, and at the very least, fun for us who get to watch this process and learn from it!

@mennoregts208 2 года назад

I'm dumbfounded the dealership would even dare to charge restocking fees when they didn't get approval for the parts cannon in the first place. I really hope the customer show's your video to the service manager and make him come to his senses.

@jacksmith2315 2 года назад

I said the same thing. He never gave them the ok to make the repair so they shouldn't have pulled or ordered the parts so how is there a restocking fee? This seems like a very shady stealership. I can only imagine how many ppl they screwed doing this job, this guy was smart enough to know something was right so they found other stuff to charge him and screw him. Ford charges a flat rate of either $129 or $159 for diag, so whether its 10mins or 5 hrs its the same diag fee. This dealership charged him to diag every single component in the complaint even though it was all related and they were clearly wrong. This guy needs to get coorperate and the media involved the get his money back and this shady stealership red flagged

@user-jd5sj8jx7r 11 месяцев назад

As an electrical engineer, former tech, and shade tree mechanic since I was 14, I found this video riveting. Soon as you found the voltage fluctuations using the scan tool (so envious of that) I immediately said "bad ground" but when you showed that trailer brake module had no common wiring with the PS module I was wondering if I was wrong. I would never have expected the entire frame rail to have a bad ground connection, so great job. Couple of comments though. (1) those braid straps have a high equivalent AWG to insulated wire, and 4 AWG can only handle about 80 amps before the insulation starts degrading (melting) but this is likely an intermittent high-load so maybe it will be okay. (2) GM and every other Big 3 auto company use the cheapest crap they can get. There are marine or military nickel-coated braid straps that WILL handle that high salt environment and will have the flexibilty to handle the extensive bending that the 4 AWG won't. (3) you referred to the 4 AWG as solid wire which is incorrect, it is stranded wire. 4 AWG solid wire wont bend without a considerable amount of force, so I knew you weren't using 'solid' wire. As to the shift to park, I hope it's fixed but i have my doubts. My 2019 Blazer with floor shifter had that and it was the microswitch in the shifter assembly. Apparently GM got a really crappy switch and LOTS of 2019s have this issue. Only way to fix is to replace shifter assembly but I raised a stink with GM and they covered half the cost. May not be the case with this one but if it comes back, go straight to that microswitch. Enjoyed your video immensely and your wife and daughter are adorable. You're a lucky man and a smart and honorable one. Wish you'd relocate to the Fort Worth area, we'd be honored to have you...and no more salt corrosion issues!

@mikeharsch858 8 месяцев назад

It looked like it was fixed as well as he ran several into the drive and back to the park sequences and no warning at engine shutdown or horn at the door opening....

@KStewart-th4sk 3 месяца назад

Well i think that was just a slip of the tongue saying solid wire. Pretty sure he would know it was stranded wire. If not the braided type i would have used 4 AWG welding cable and made my own. That is fine stranded compared to the thick strands in 4 Gauge automotive wire and very flexible as well.

@Tom-mc6fm 2 года назад

Eric I'm 65 still working as a Emergency Vehicle Technician here in Florida i can't tell you how informative your videos are you are an extremely talented technician that deserves tons of praise for your knowledge, honestly, and being a great father and husband. Keep it up. ..

@paulsmith9341 Год назад

@@robertbreton2921 absolutely. Without at least a inexpensive scan tool you are flying blind. Mr O, more times than not, starts each diagnosis with a code scan to point him in the right direction for the hunt. I'm a shade tree mechanic that bought a hundred dollar code reader 16 years ago when I bought a 2006 vehicle. It has helped immensely.

@markevans4645 Год назад

@@robertbreton2921 it absolutely will. That's how I started out 20 years ago.

@yhird 2 года назад

"Wait 'til everyone starts driving their electric cars." LOL. Well said Eric. Phenomenal diagnosis. I learned so much in the first viewing, I watched it a second time. Thanks Eric.

@garyalford9394 2 года назад

Can't even imadgeon electric cars and trucks in the rust belt!!!

@Hogger280 2 года назад

No problem because it's not going to happen.

@yhird 2 года назад

@@Hogger280 The Green people will try. They will of course fail, but not before wasting billions or even trillions of taxpayer dollars in the process.

@yhird 2 года назад

@@garyalford9394 Agreed.

@LynxStarAuto 2 года назад

I'm licking my lips in anticipation.

@SouthMainAuto 2 года назад

Back story: This vehicle was at the local dealer to address a customer complaint of no power steering, ESC and service trailer brake light coming on. They made the call and told the customer that he needed a new rack and pinion, a trailer brake control module and a new transmission control module! That is a $4000 repair! The customer didn't think this was right (even though he is not a mechanic) Then they charged him over $900 for diagnosis and "restocking fees" because he wanted a second opinion. Good news is I fixed it for wayyyyyyyy less and only $20 in parts 😉 I hope with some evidence he is able to get some of his money back.

@thomas7770 2 года назад

Thank you for teaching us this one!

@Yoyo81828 2 года назад

You rock Eric O

@andrewkennedy9704 2 года назад

Why was it not covered under warranty?

@SouthMainAuto 2 года назад

@@andrewkennedy9704 no idea, I didn't ask. Maybe out on mileage?

@georgemartin1436 2 года назад

They "shotgunned" it...throwing a bunch of modules at it never works. There'll be a bad connection living up here in the land of ice and snow I'd bet

@Mudcat50 4 месяца назад

Having an honest, trustworthy is worth a fortune. Last new car I bought was 2015. I took it back to the dealership for recalls only. Didn't really have many problems with it, but when I did, "I know a guy", just like you, has his own shop, very knowledgeable I'll probably never meet you, but IMO, it's people like you that make America great...thanks

@marksouza8705 2 года назад

I was a station owner and mechanic many years ago when vehicles were much simpler than anything on the road today. But what doesn't change between then and now is that diagnostics and logical thinking are the key ingredients to solving a problem. There are many talented techs at dealerships today but it seems like parts often get replaced without much thought to identifying the root cause. I've spent many hours watching Eric and marvel at his ability to tackle anything. I hope the gentleman with the truck gets his money back. That's a no brainer and the right thing for the dealership to do. And if Eric ever gets tired of getting his hands dirty, his next career should be training auto mechanics on the right way to fix a vehicle.

@cruisepix 2 года назад

He could really make a great workforce with his knowledge if he taught others at a tech school, hell I twisted wrenches over 25 years and I always learn something from him! I'm from the generation when electronic ignition and fuel injection were working their way on the scene.

@PaintmanJohn Год назад

Eric, I'm 70. As a rule of thumb, When ever I see multiple failures in an electrical system, I always look at GROUND connections FIRST. When I was in my 20's and working at an Automotive electrical shop, I chased my tail over a car with ELECTRICAL gremlins running through it for half a day. Then the shop owner came out and LAUGHED at me and said to replace the ground strap that ran between the engine and frame at the firewall. I looked at it and said it was BRAND NEW. He laughed even harder, and said REPLACE IT ! Sure enough, my gremlin was found... Somebody Installed a junk cable and ran a ground for a CB radio install (Remember them ?) from the same ground point. Moral of the story: Ignore how good it looks. CHECK IT ANYWAY !!! And ALWAYS, ALWAYS, ALWAYS look for modifications from stock. 45 years later, I still remember that man, and his laugh...

@danieldillon6436 Год назад

A very disciplined diagnosis. I worked in a large GM dealership and found many problems with grounds even in the San Francisco Bay Area. If the GM tech had called the GM Tech help line, they would have instructed him to do voltage drops on all of the applicable circuits before they would authorize the replacement of any module. Obviously the tech did not do the basic proper inspections or call the help line, which is free.

@theinternet9456 6 месяцев назад

You are 100% correct. That dealership definitely put the wrong tech on it. There is no way all of those modules went bad at the same time. Even if he were to confer with a fellow tech he would have learned that. But Eric is the best. I've never seen a better independent and he might be the best I've seen at diagnostics.

@realMrVent Год назад

This video reinforced two valuable lessons for me: 1. Always check the ground side voltage and 2. Never underestimate corrosion Thank you for contributing to a better world man, it's appreciated!!

@jima3129 Год назад

"Rust never sleeps" lolol

@etulfkrow Год назад

Done well = Well done. ... Well done, sir.

@jima3129 Год назад

Considering the amount of corrosion we see on every vehicle that Eric works on, bad grounds should always be the first thing to look at for ANY electrical problem.

@pwrrpw319 Год назад

Yep it only takes the smallest & simplest things to screw something up! :)

@mos8541 Год назад

we dont allow or condone corrosion in MY country... SFMF

@ezrhino1803 2 года назад

There are mechanics and then there are artisanal mechanics. Guys like Eric are becoming harder and harder to find. He is truly an artist. Dealer just plugs in a scan tool and load and shoots the parts cannon to fix problems that would not be fixed even with all the new parts. great job and even better that your lovely assistants obviously enjoy helping the old man out. Truly a family business. I am so glad I found this channel......

@boblister665 2 года назад

Harder to find yet needed more than ever with all the wizardry in modern cars.

@JamesChurchill3 2 года назад

Plenty of parts swappers that know what modules make up a car, very few of them know how those modules work.

@georgemartin1436 2 года назад

"Artisanal mechanics" AWESOME

@johnnyblue4799 2 года назад

@@boblister665 I suspect this is one of the reasons why the capable mechanics are harder to find. Some just don't have the brain power to work in the "modern wizardry" department. Many look at electrical problems like they're some sort of demon possession cases and would rather call an exorcist. He, he ... the way some electrical issues manifest really make it look like paranormal activity.

@DapimpBDSD 2 года назад

@@johnnyblue4799 idk, personally If it's acting really funky, it's a dead giveaway of electrical/voltage issue and not the part itself. The problem lies in finding the exact cause. Idk, could be cause I've started working on alot of odd electrical issues lately at work.

@ImaDrummer55 2 года назад

Eric, if you don't win Mechanic of the Year, I'll be shocked. Wish there were more HONEST technicians like you !! You deserve all of the Kudos that you receive on this one !! Honest, dependable, ethically moral...that is YOU, my friend !! I wish you Nothing but the BEST down the road...you, sir, are my Hero !!

@dosu6089 2 года назад

Most mechanics are in fact hidden salesmen of carparts... and only a few really look into the problem and analysis the electrical issue, but brrrr electrical issues that is way up to difficult for many mechanics as it is not a 'mechanical' issue, dhow so they try to sell you some so called broken parts which aren't broken in the first place. Great evidance that the fancier the workshop, the crappier the service might be, all over the world, not only in US, same problem also in EU.

@nievesjacinto1650 2 года назад

As a 50+ yr tech, I give you an A+. But see serious design mistakes in this truck..... GM would be wise to put you into their tech trailing dept... IN CHARGE....!

@LedzeppelinDogsGuns 2 года назад

@@nievesjacinto1650 he would be a great teacher

@prism8289 2 года назад

How much does the kid charge per hour? She probably knows more than the dealers.

@safffff1000 2 года назад

How does one find mechanics that can diagnose like this? Can this be done on 2000 to 2010 models

@jammasterjay 8 месяцев назад

Eric, I’m retired military, and I was a jet engine mechanic for a long time, and then a crew member on cargo planes; that’s a long way to say I’ve been wrenching for a while now. Your troubleshooting / diagnostic approach is awesome! Especially when you’re dealing with a platform you’ve either never seen, or very rarely seen…either way, well done dude!

@buds.8645 2 года назад

Once again, Eric O reaches into his toolbox and pulls out the magic wrench. Again, living proof that a great mechanic is worth their weight in diamonds.

@medomedolino 2 года назад

GM should pay you to write TSB's for them. You just saved them a lot of money with this video, where dealerships will not be able to rip them off for all of those "warranty" work that these new cars require. Appreciate your hard work Eric, while making it interesting in the process.

@Danman1972 2 года назад

Yes... 100%

@mph5896 2 года назад

That will be a recall on that truck. Gm should have at least grounded the rack to the block on the ground side.

@jkbrown5496 2 года назад

Likely reply would be "It doesn't do that". That's what I got from an email software company 25 yrs ago when I sent them the solution to a problem that had crashed my server. The engineers just denied the system could crash that way rather than simply verifying my solution and using it to help others.

@SiteReader 2 года назад

You're right, Bojan. Really they should hire Eric (if he wanted the job) as a high-level consultant for design and trouble shooting, at a high level rate of pay. He's worth every penny they could pay him. I just wish he would keep making repair videos, even so.

@Shawnsullivan7 2 года назад

Sounds like the dealer gave him the good old autozone diagnosis then got pissed he wasn’t an idiot

@victorpena9824 2 года назад

I enjoyed the part where the owner decided to go to Eric for a second opinion. Now that's smart!

@misterhat5823 2 года назад

Yep. This sounds alot the video where the guy went to Advance for diag.

@notsureigaf 2 года назад

Knowing how dealerships operate, I wouldn't be surprised if they knew what the issue was all along and wanted to soak the guy for $4k in parts instead of a few bucks for a ground strap. Charge for all those modules, replace the strap without mentioning it, no one would be the wiser. Well, except this guy and Eric.

@KStewart-th4sk 3 месяца назад

@@notsureigaf I don't think they are really that smart. Watching these videos one often hears accounts of taking a vehicle to a dealer, parts thrown at it, and still not fixed. Then they resort to real techs like Eric O. here, ScannerDanner, Pine Hollow Diagnostics, etc.

@petemorton4114 2 месяца назад

Once again I am blown away with the illogical logic from the GM dealer. Happy to hear the customer was reimbursed, but only after being shamed by your complete diagnosis. In my mind I would expect the reverse situation with the local garage unable to properly diagnose the problem due to lack of training and the factory trained GM mechanic having to come to the rescue.

@jameshood3692 2 года назад

As a master heavy duty diesel tech, the feeling you get when you find the cause of an issue is unlike any other, reason #1 why I love this industry

@michaelschmidt1402 2 года назад

As a Chevy tech that primary does electrical it's awesome to see you work on something I'm deeply familiar with. I wish this video was part of training for all new techs. As always your process was spot on. Whoever diagnosed this clearly missed the basics. Low voltage codes and multiple problems is always a red flag go check your basics and try to find the pattern. Keep up thr excellent work!

@craigsowers8456 2 года назад

Amen and good comment. As an Engineer, I would further recommend that GM Engineering Dept. be in the loop on this specific design failure that can be easily remedied ... "Braided Cables" CAN be coated during the manufacturing process !!! This is the kind of stuff that makes me scratch my head. And as Eric rightly stated ... "just wait until the Rust Belt meets EV's" !!!

@tomkurtzhals7369 2 года назад

Gm quality is shit. Has been for a decade. This is why many people are not buying them. I'm sick of working on this absolute garbage. Nothing but stupid ass problems because stupid ass people coming up with stupid ass designs.

@thepaperboy9009 2 года назад

@@tomkurtzhals7369 A decade? Try like over 4 decades AFAIK. Will never buy a GM.

@super6954 2 года назад

@@tomkurtzhals7369 I'm actually looking for a truck now in the 2010 to 18 age, it don't matter what make it is they are all crap when you start googling potential problems to look for. My 99 7.3 turbo superduty with 600,000 KMS on might get the minor rot fixed up on the body and be repainted yet. It's totally paid for, reliable ,mechanically right and I don't see the point in spending huge money on 10 to 18 years newer, That are in worse condition. With half the k's on it and 15 times the hassle being expensive for parts. Then needs some shop life support I can't provide myself like I do with the 99 and will be regularly unreliable to boot.

@LynxStarAuto 2 года назад

@@thepaperboy9009 it started going down hill in the early 2000's.

@PontoonGrandpa 2 года назад

I had (for a very short time) a 2020 Silverado (purchased new) that had the "same" power steering and trailer brake problem in the winter of 2020. I live in Northeast Ohio, so salt on the roads is very common here also. Had the truck to dealer (only 7000ish miles) under warranty 4 times for the same problem. The replaced the steering rack, module and TB module twice. After the 4th trip failed, I got them to buy the truck back at full original price. Based on what we are seeing in this diagnosis.... it could easily have been the same issue..... and I know of several other people locally that have similar issues ......

@dlewis9760 2 года назад

Stuff does happen. But 2 replacement racks? That's 3 racks total. A company with their heads not up their butts would be checking the pulled parts after the fact to see if they were within specs. If they were (and probably were) it ain't those parts. One of the uses of a VIN # is to track issues.

@PontoonGrandpa 2 года назад

@@dlewis9760 only one replacement steering rack, but two Trailer Brake modules (sorry if there was confusion on how it was typed)

@nonyabiz2777 9 месяцев назад

Kindness is a weakness to the indecent but virtuous to the decent. You and Mrs O are among our most decent. I watch pretty much all mechanics content even the bad ones. I always come back to S.M.A and restart and binge watch his content. Only vary few mechanics content is this good. Bravo sir. I might have left numerous comments on your older videos but each time I watch I like to comment. I have watched your family grow up in the years gone by. You are a lucky man and so is Mrs O. Great roll models and parents.

@drivedb7 2 года назад

One of your finest videos yet, Eric. Don’t ever discount your skills. You’re one of the best at your craft and the proof is all on video. Well done with solving this riddle.

@mortofromoz1 Год назад

Great diagnosis Eric, as always. As a teacher of Automotive Apprentices for the past 35 years, when teaching electrical diagnosis, I can not overstate the importance of checking Powers and Grounds. Particularly when three different modules start misbehaving at the same time. It's frustrating to know, for many shops, the Parts Cannon is the default diagnostic tool.

@troyturner8221 Год назад

Couldn't be better said cheers

@sidvis7235 Год назад

I recall my apprenticeship here in Canada. In third year we tackled electrical. I dare say half of the class couldn't grasp why charging systems only neede a voltage regulator once alternators. They also could not understand voltage drop, or why you coud only test for it when there was actually current running through the conducter. It goes to show, not everyone is cut out to be a tech, particularily an electrical tech.

@alchemy1 Год назад

@@sidvis7235 Consider the great obstacle, language itself. Is it signal, is it votage or is it current? Up to certain resistance value, you have full voltage transfer, less than you have too much current. Beyond certain value you have less voltage, i.e. voltage drop.... and that is just small potato stuff as some might say.

@flash490 Год назад

I am with you on that. Being a licensed electrician for 46 years dealing with bad connections causes problems in places you wouldn't believe. Modern electronics magnifies the problem 10 fold.

@josephb.2087 Год назад

Thank you the first thing I thought was make sure you have good connections. Always, I live Chicagoland area and sale and ground straps are enemies so quick time saver KISS (Keep It Simple Stupid) and then keep on keepin' on!!!!!

@deniscarr469 2 года назад

As Eric implied, what kind of tech believes that all those components fail at the same time. Are you kidding me! No wonder the owner wanted a second opinion. He certainly picked the right guy to get that opinion from.

@Happyoldfassionfamily 5 месяцев назад

You and fordtechmakuloco both amaze me to no end with proper diagnosis.

@ericl452 2 года назад

I bought a Porsche 911 $8000 under market value several years ago due to a bunch of electrical issues. Turned out to be a bad ground to the body. Took about a half hour to diagnose an $0 to repair. Only negative side effect was I had to replace the alternator since the bad ground damaged the internal voltage regulator.

@mdotguy 2 года назад

"Negative side effect" 😄

@williamallen4236 2 года назад

I've seen more problems caused by poor/ bad grounds than I can shake a stick at. This Mechanic's using voltage drop to diagnose the problem is pure genius but then again it makes perfect sense. Kudos to you sir!

@usdms13 2 года назад

Eric slays when it comes to troubleshooting. A true mechanic and I use your motto of "test don't guess" daily. Dealership absolutely owes that guy a refund and apology. In that order.

@sandygrungerson1177 2 года назад

it was a case of eric sniffing out a hookup with a rusty brown ring...yet again

@donniegombel 2 года назад

Done Proper. Yes indeed they owe him his money back. I doubt he will get it though cause the name of the game is money at any cost. It is a good lesson learned and he got him a customer for life and free advertising to boot. Well done.

@GuessWho-uc5uq 2 года назад

@@donniegombel The owner of the vehicle wrote a reply a few posts up and said the dealership was gonna make it right

@dancook8114 8 месяцев назад

Thanks to your skill and honesty, the dealer and GM did the right thing. Before my 38 year career in Mechanical & Aerospace Engineering, R&D, Machine Shops and industrial plant management I spent 15 years as a mechanic with 10 yrs as a certified master technician at 3 Chevy dealerships including positions as shop forman and service manager, plus 2 yrs at UPS as a tractor-trailer mechanic so I have seen it all. We had 11 Mechanics at Massaro Chevrolet in Niagara Falls, New York and only three of us were competent at electronic and electrical diagnosis and troubleshooting back in the '70s, when many mechanics were just parts changers. While I am absolutely certain that the competency ratio had to have vastly improved since then, due to the proliferation of computer controls, some mechanics will still be poor diagnosticians and will mostly just replace parts, as this customer experienced. Thankfully there are a few extraordinary experts like you who are willing to share their knowledge with those of us who still repair our own vehicles and help our friends and families. Thank you Eric, for doing all this with grace, humility and kindness ! Sincerely, Dan Cook

@jojofire450 2 года назад

I worked for a GM dealer for 11 years and most of my electrical issues with new body style vehicles have been ground related. I also come from the rust belt of Wisconsin so the IGS is not new. Great job doing complete and accurate diagnosis. You have the best RU-vid channel for automotive diagnosis that I have been able to find! Keep up the good work and I love that it is a family business.

@moo3993 2 года назад

"Wait till everybody starts driving their electric cars, hehe" Eric you had me crying with that one, funniest thing I've heard this week. The debauchery!

@duncanmillar277 2 года назад

Yep... Imagine main stealerships trying to diagnose EV elec. system faults! Another even more expensive parts cannon excercise no less...

@NatesHomeTours 2 года назад

I thought the same thing. This will be good. how many will not go beaucse of bad wires.

@panzerveps 2 года назад

Meh. I work as a EV master tech in a country with plenty of salted roads and the world's highest ratio of EVs to humans, and I can tell you one thing: Salt ain't much of a problem for well insulated high voltage lines. Uninsulated braided lines on the other hand..... A car is a car, and diagnosing an EV is no different to diagnosing an ICE car. They need the same input and output to sensors and actuators. They got more or less the same control modules, the same wheels and brakes and suspension.

@moo3993 2 года назад

@@panzerveps you're totally right about that, the isolation on the high voltage to the low voltage is pretty damn good. I think it was just the thought of it like what kind of chaos it would be for electric cars. I will say though high voltage isolation faults can be pretty damn tricky to test. Meg-ohmeters cost way too much for what they are lol

@willw8011 2 года назад

I never did like getting shocked by 48 volt golf carts and warehouse trucks. I could only imagine getting getting a zap from a 600 volt or whatever battery.

@markminehan6778 2 года назад

Hi Eric, I'm a retired communications engineer and from my experience over the past 40 years, I find the lack of 'critical thinking' in most technical fields is commonplace these days. The training of old included fault diagnosis and repair down to component level but that isn't possible with modern electronics and it just isn't cost effective... as a consequence, higher level diagnostic skills have suffered a significant drop over the decades. Dealers and big repairers aren't investing in high quality training of their staff and only appear interested in making a buck as quickly as possible. The customer ends up paying for the poor guesswork and a dumbing down of our young mechanics, they really need to invest in people of your caliber and train their staff..... a young apprentice under your care would out shine any of the dealers staff.

@2fathomsdeeper 2 года назад

Like the old RCA XL100 TV's. We'd get one with a fault, isolate to the card, replace the card, and out the door! Then we'd troubleshoot the card, fix it, and have it ready for the next one that comes in with the same problem. Life was good! Now, it's go buy a new TV cause we can't fix it!

@CrazyCat229 2 года назад

Part of the issue is the good mechanics don't make flag hours cuz we don't upsell things that arent needed and we get written up all the time. OR Because of flag hours under warranty at the stealership we don't make money. A combination of both or we are way overworked most dealerships expect you to work 12 hours a day with an hour lunch 6 days a week because we aren't paid a salary or hourly. My mornings started at around 7am and didn't end till the service department closed. OR I don't know what the rate is today at the dealership I worked at but it was around 160 hr labor when I was there, these were LUXURY cars I worked on. and we got paid maybe 15 a flag hour if we were lucky and we had to do the stupid work like change oil if one came in we did not have someone else changing the oil so it was drop everything and get the oil change done. Flag hours should be outlawed. Plus at the smaller dealerships I worked at oh yeah we got a little more per hour but wasn't worth it cuz they would haggle over the price so basically they didn't care if they were taking money out of our pockets to appease a cheapskate since the shops made money on up charging on the parts but not the labor. SURE WE'LL eat that 2 hours of diag the guy put in probing out your entire electrical system not to sell you the wrong parts. 2 hours of my pay were gone. That's why there are few mechanics left that are honest and good. We get treated like shit plain and simple or we get harassed out of the business by not selling you things you don't need. A few of us get lucky and can afford to open a shop where we do right by our customers and stay in business.

@michaelzona9880 2 года назад

@@CrazyCat229 This is appalling. When a dealership waives a two hour diagnosis fee it means the mechanic gets paid nothing for those two hours. Then the dealership charges a large repair charge with lucrative parts sales. The number of mechanics leaving must be huge!

@CrazyCat229 2 года назад

@@michaelzona9880 the whole industry has gotten pretty toxic and I laugh at the trade school ads saying 100k shortage no more like all the good mechanics quit so we gotta replace them. Like I said that huge repair bill at a stealership the mechanic might get 22 to 25 a flag hour these days and it took most of the good tech quitting to get up to that. When I was active a team lead mech might get 21 a flag hour plus he had to meet tight hour requirements that the techs under him had to get in weekly hours to get any kind of bonus… and the whole mentor system is a joke for the young guys.

@brianporter4352 2 года назад

As an HVAC technician i am seeing similar issues with the lack of diagnostic skills. Modern furnaces and some of the higher end equipment all have diagnostic codes, but that just points you in the right direction. Still have to know where to go and how to repair.

@thaitiger 9 месяцев назад

Once again, a clear drift in repair philosophy. Today it’s mainly a replace parts and pray attitude to repair. The days of actual diagnosing a problem to its roots isn’t an approach much in practice, especially at dealerships. Thank you for your efforts of keeping that working methodology alive. I have to believe your customers as well as we who watch appreciate you. Keep up the great work!

@odiesclips7621 2 года назад

I have no words. Well, words that I have aren't permitted. However, this is one of the best SMA vids I have seen, and I never miss one. Very entertaining and most informative. Excellent diagnosis, Eric. Thank you.

@shawn_530 2 года назад

I was thinking the same thing. This might be one of my favorites, and I've watched em all too!

@davefoc 2 года назад

Ex electrical engineer here: Really enjoyed the analytical approach and the good understanding of basic electricity type stuff. I wasn't very surprised that a dealer mechanic would not diagnose this problem accurately: 1. I don't trust dealers in general. The goal of dealers is to sell you stuff you don't need and make a lot of money on repairs. 2. I am skeptical of any mechanic on electrical issues. IMO the best way to get affordable, reliable car repairs is to find a good independent mechanic and stick with them. After a while they trust you and you trust them. Kumbaya

@2secondslater 2 года назад

As a mechanic who specialises in electrical and electronic diagnosis and repairs, I don't trust electrical imagineers to design a product that is fit for purpose, the ground strap on this vehicle is a huge case in point.

@YourMom-ro1ig 2 года назад

The goal of any shop is to sell what you need (dealership or not), and to make money while doing so. I own an independent shop after working at dealership for ten years. No car I ever worked on was sold a repair it didn’t need and I paid for my own misdiagnoses. Some dealerships are not run with a culture of theft and dishonesty, although it seems they’re getting fewer and further between. It mostly comes down to the individual and their scruples (or lack thereof). All that said, I’ve seen independent shops rob people blind out of both dishonesty and incompetence - it’s not exclusive to dealers.

@raymondjunk6996 2 года назад

sorry I missed the whole thing . I was eating lunch.

@alankessel8891 Год назад

I love how you talk with your wife and daughter! ❤ I’m a retired guy who was in the automotive industry for 20+ years and I enjoy the content and appreciate the way you talk with people! I hope y’all have a wonderful day and 2023 brings you happiness!

@emanuelblanchette2940 4 месяца назад

You would think building cars for 100 years that GM would have supérieur knowledge, guess its not the case. good work, i have been inspired to be a better mecanic because of you i used to be a parts swapper and now i diagnose until i know exactly which part to change, yes it takes more patience and some head scratching but i have succesfully fixed my truck many times without changing parts which saved me money and time to fix !!!

@lexustech48 4 месяца назад

They do have superior knowledge. If they locked the bean counters in the room, they have the engineering prowess to engineer cars and trucks so reliable that it would make Toyota blush. But, GM is a publicly traded company, so the bean counters are there FOR the shareholders to maximize their dividends. Can't make a lot of money if you cant sell new cars/trucks and repair parts. If your cars and trucks are too good, you'll have a loyal customer but only see them for sales every 10-12 years. And they'll only need basic maintenance parts. Build a Chevy as they do? It's not total junk, but you'll need to make repairs to it after warranty and you'll be buying a new vehicle sooner rather than later.

@mikemaccracken3112 2 года назад

He needs to call GM customer service and open a case. He should be adamant about getting refunded for the dealers incorrect diagnosis. I highly doubt he will get anywhere with the Service Director but I would at least try that route first. Just remember to keep your cool and don’t fall for their first offer. Play the long game! Oh and I was a GM service director and warranty administrator for 25 years and know the game. Honestly I would have made a good will repair because of the mileage. Good luck.

@leftyo9589 2 года назад

that, and do a credit card chargeback.

@willemstreutgers1154 2 года назад

@Mike MacCracken, I disagree, first give the dealer the opportunity to solve the complaint, if not then go to GM customer service.

@sewing1243 2 года назад

If the dealer doesn't resolve the issue in the customer's favor then that would be the next step. Unfortunately if the Truck's owner doesn't have a sibling or in-law that's a lawyer (and will do the work gratis) it's probably going to cost more than what the dealer took him for to pay a lawyer. If the legal route is all that is left a diy small claims suit is probably the best bet.

@mikemaccracken3112 2 года назад

@@willemstreutgers1154 It is quite obviously this dealer did not want to help this customer. GM dealers have the ability to goodwill a repair and GM encourages it. Opening a customer service case gives the customer a mediator who will document and advise.

@joshuaknappenberger4984 2 года назад

Completely not a mechanic; but a neurologist. Watched the whole thing and loved every minute. The analogy to medicine has been made before, but the thought process and humility going through it is the same. Also the thrill of the chase. You would be a great medical diagnostician, but I'm thankful you are out there filling the ranks of competent mechanics.

@brianburns7211 2 года назад

I saw a news story about a mechanic went back to college to advance his business acumen, and expand his business at his shop. He had a science course requirement, for which he took biology. He ended up liking biology and took more classes on the subject. Eventually he went to medical school and became a doctor. Apparently the logical deduction process from his former career was a parallel to his new one.

@kirkboswell2575 2 года назад

Have to add my story to this. Worked with a doctor many moons ago who, I found out along the way, was a construction engineer with a good career going. I asked him what lead him into medicine. His answer? One of his employees got hurt on the job, so he took him to the local hospital. Long story short, he said "if that idiot could make it through medical school, I darn sure could." And he did. I'll finish by saying he was one of the best doctors I've ever worked with.

@chasboomer2588 Год назад

@@brianburns7211 I have a high level maintenance millwright with high diagnostic skill like Mr. O. Since becoming a kidney transplant I have used my skills to help maintain my health and challenge my doctors at times. Even more so after writing a research paper about how to best take my medications. I don't like to change parts unless they are bad.

@robertgary3561 Год назад

I’m a software engineer and often have to debug issues. Same methodical process.

@maikolim37 Год назад

You are right about the similarity between bad mechanics and bad doctors. I had a problem that when I drank beer I would get swelling in my navel area and become ill. Went to my doctor and he told me to "stop drinking". That was his solution. So I was condemned for life not to drink beer again. I went to a 2nd doctor for a 2nd opinion and right off the bat he says, "You must have H Polaris". Apparently it's a small bubble or bacteria located in my navel area that gets agitated with beer. He gave me a diet to follow for 30 days and some pills to take for 60 days and I was cured for life.

@Yoyo81828 2 года назад

That guy would have spent $4k at the dealer and it wouldn't have solved the problem. Unbelievable. Great work Eric

@snoopy5736 2 года назад

They probably would have fixed it

@rickdecarlo 2 года назад

@@snoopy5736 yes, they probably would have fixed the problem and left all the new parts in there and never said a thing.

@snoopy5736 2 года назад

@@rickdecarlo You're at the mercy of the mechanic.

@kirbyschneider4187 9 месяцев назад

God bless you Eric!!! You don’t how relieved and happy your customers and viewers are for you!! Wouldn’t be surprised if the customer was crying when you told him the good news! I probably would’ve of been!! Thank you for what you do and who you are.

@JBJHonez Год назад

Dude, I wish there were more mechanics like you around. It’s hard to just go around to different ones that’ll stay true through and through every time. I hate dealing with dealerships because they’ve told me crap before and wasted my time. I even caught them lying about replacing parts and it’s not just one, it’s been several. Great video and that awesome that you did your magic and helped the guy out. And a good thing the dealer helped the guy out with a refund. Probably because they really didn’t do squat anyways.

@donaldlee6760 Год назад

The root problem is it takes a very intelligent person to diagnose the way Eric O does. People like that have many different careers to choose from and employers are willing to throw money at them. You'll notice Eric and his wife run their own business. You will not find people like Eric working at a shop with techs less intelligent than himself.

@robertmeineke2174 Год назад

@@donaldlee6760 You are absolutely correct. What the dealerships and people in general fail to realize is that this type or work just doesn't pay well anymore, Owners are greedy and don't want to pay for people who are truly skilled in this area. He made this look simple because he is an experienced and good tech. It is so much harder to teach and to get techs who truly understand the concepts and what is necessary to accurately diagnose. I myself am a GM master/ASE master tech who left after 23 years because even though I was continuing to produce the quality and amount of work I always had. My wages kept decreasing and not keeping up with the times. There is actually a nationwide significant shortage of skilled technicians and as long as dealerships and manufacturers keep being greedy it will only continue to get much worse. This guy is a good tech to have caught that so quickly a lot of guys would be lost from the get go. As a lead master tech in a dealership being the guy who got these kinds of problems no one else could fix regularly I can tell you there are not a lot of guys in the industry that are as capable as they should be. I would also like to add, that this isn't a dealership problem it is an industry problem and occurs significantly more among independent shops, A lot of independent shops would never even tough this truck. So Kudos to you sir. This is the kind of guy you want to bring your business to. Support him because with all of the expenses necessary to run even an independent shop these days guys like him need your business and support so it doesn't just end up dealerships left around.

@botchvinik8668 10 месяцев назад

@JBJHonez I'd say it's more probable that the dealership (and GM Corporate) were so accommodating and gave the man his money back because Eric O's video has 1.8 Million views and they knew if they didn't make it right they would receive a shit load of massively bad PR and likely lose a lot more than just $1000.

@jamesfisher3502 10 месяцев назад

I believe that every town has one. The problem is that most people take them for granted and don't give them the recognition they deserve. There's one in South Florida that I follow regularly, and I think that Eric does, too. In MY town, it's my son-in-law. Fully trained and certified, he tired of the "dealership mentality" of numbers over service and was able to become independent. Over the past 15 years he has been able to build a very profitable business which is based on the most important asset of all...INTEGRITY. That alone will cause customers to drive 50 miles out of their way for your service. Money can't buy that kind of trust.

@philkenyon3280 10 месяцев назад

From a retired Chrysler service Diagnostic engineer. Great job! Check the basics first.

@ericplatt7085 11 месяцев назад

I have a friend that is a mechanic like your self, and is awesome at fixing problems like this, as are you. Finding true,honest mechanics like you guys is hard. You guys have an amazing talent and actually find the problems and not just throw parts at it. You are truly awesome and I thank you. Love watching your videos.

@222boneal 2 года назад

Once I was charged over $900.00 to correct an overheating problem. Drove the vehicle 1/2 mile after the problem was "fixed" at the GM Stealership and it overheated. Paid a local radiator shop to boil out the radiator for $50.00 and it completely cured the overheating problem. Eventually got the Stealership to refund some of the money. Never went back to them and never will. This was before the internet, now I would just Google the problem and hopefully there would a SMA video on the issue. Thanks Eric O and the lovely Mrs. O. Because we all know behind every good man there stands a great woman.

@billdang3953 2 месяца назад

Probably caused by the leak sealant that GM uses to address the engine coolant seepage issues caused by Dexcool spec coolant. The leak sealant eventually gels up and plugs off coolant passages thereby contributing to overheating.

@danielmaddox5670 2 года назад

The difference between a real mechanic and a parts changer, GREAT JOB!

@ReneGate63 9 месяцев назад

Great to see an honest mechanic. I hope the customer goes after the dealer and get his money back.

@Steve-cl7oy Год назад

Im an automotive wrencher who went to school for electronics and your diagnosis was great!! It never ceases to amaze me the amount of stuff that can get thrown off by a bad ground and how much they’re overlooked. Especially in places with road salt and corrosion issues. Like they say “the meter never lies.” The dealer would of replaced all those modules and still had the same problems. Love the video and the message at the end. Very inspiring!!

@dennyheitzer9457 Год назад

I serviced hospital radiology equipment for 47 years. High tech equipment that has multiple problems mostly fails in a low tech way. Connections, broken wires or strands of wires broken or making a resistive connection, intermittent poor connections like a potentiometer or switch, corrosion, bad solder or crimp connections, wires with degraded insulation, connections with mildew that need to be cleaned. Never forget the grounds and power connections.

@mortifersoldat Год назад

Or they replace it all, then happen to stumble on the ground afterwards.

@anthonywilson4873 Год назад

Good logical steps no false paths at all. Unfortunately there are few in the game who have your skills, if a workshop has one they are blessed, they put them on the difficult jobs and they earn low bonus and they leave, if they have two, they either buddy up or scratch each others eyes out. It takes a good understanding of electrical systems, voltage, current, resistance and what they do in a vehicle to use some simple tests (line drop test in this case) to find the fault. Impressive.

@xcofcd Год назад

@@dennyheitzer9457 exactly, how would 3 entirely different modules fail at the same time...

@tonypybus8003 Год назад

I am a retired vehicle electrician and electronics engineer- at the beginning of the video I would have laid my bottom dollar on a bad ground. I have learned over may years of experience that if there is more than one unassociated fault it more than likely a grounding issue. GM are not the only mark with this issue. Just yesterday a close friend of mine with an Audi Q7 could not get his car to start. The indications were that when he turned the key all that happened as a constant clicking. He assumed bad battery so he purchased one. Still the same fault!! He called me and I suggested taking a jumper cable from the under bonnet (hood) ground charge terminal and to clip it to the engine. Problem solved _ engine started. The problem was isolated to the chassis to engine ground strap. Never take your vehicle to a dealer unless the vehicle is under warranty- most guys here are learning their trade. I have never had a dealer diagnose a fault correctly. Great video and love your fault finding process. Best wishes from the UK.

@paulgallagher3122 2 года назад

Eric, I hope the owner DOES do something about this. A lot of customers in the rust belt NEED to be made aware of a MAJOR potential problem that will turn repeat customers away.

@ralfie8801 2 года назад

This makes me wonder how much longer it would last if you coated the braided ground strap really good with fluid film when the vehicle is new.

@donnlowe9129 2 года назад

This is a wonderful example of why you are in my estimation one of the best mechanics I've ever seen you have the ability to analyze and diagnose problems like no other guy on RU-vid. It would not surprise me if the dealer refused to reimburse this guy for their mechanics lack of ability to properly diagnose the problem.

@seanevans6901 2 года назад

Check out Rainman

@jormalonnberg1578 2 года назад

Watch Wes Work, also.

@rickdecarlo 2 года назад

@T.J. Kong I've seen him a few times. Ivan spends way too much time trying to figure out why a broken electrical part is doing what it does. I'm and electronics guy, he not doing component level troubleshooting. It's broken, replace it and move on.

@howitstartsmm 6 месяцев назад

I was trained to troubleshoot electrical with the first rule that DC power flows negative (supply) to positive (return). That's why when battery negative is disconnected the system can be worked on. If a component doesn't have supply (ground) it could get it from a different component thus affecting different systems. Most people are concerned with a big positive cable and view the negative as an afterthought if at all. Great content, thank you for your time and willingness to share your knowledge.

@crappysockpuppet 2 года назад

I’m amazed at how dealerships misdiagnose cars so frequently. They really need to think about how they train techs.

@Noodles3535 2 года назад

I was a dealer tech and he is right the don't pay us shit to diagnosis anything. We get paid to replace parts. Sometimes we can get additional time called mechanic time, but u can't push it.

@privilegedwhitemale306 2 года назад

@@Noodles3535 So would you recommend a dealer, or a mom and pop shop for repairs?

@milfordcivic6755 2 года назад

They keep lowering the standards because they can't pass the tests. Pretty soon all you'll need to get into school is a fuckin pencil.

@brianmason8400 2 года назад

There's a reason they're called "stealerships"....

@boblum3360 2 года назад

I'm not surprised, I used to go to the dealership for all my work but the changing the rad hoses was the last straw for me. Constant leaking, 2 sets of hoses and $1000. When my 14 year old radiator on my 2007 finally started to leak 2 years after the hose work, I went to my down the street mechanic. He replaced it all for me rad and hoses for something like $800 and nothing leaked.

@dtbmjax 2 года назад

Using the Brave browser and "Return RU-vid Dislike" extension, I can see that 26 people (so far) have disliked this video. Wonder if all of those who disliked this video work at this dealership? Or maybe they're "mechanics" who rip people off everyday and videos like this expose them. Another great video, Eric!

@kennygee2715 2 года назад

some people just click dislike because A) they just like to be negative about everything, or B) they don't understand it and think they are disliking that the dealership tried to screw the car owner.

@ScottPuopolo 2 года назад

Cool, didn't know that extension existed.

@marvinbarski3804 Год назад

Great diag Eric! I actually found this video because a screenshot at 24:09 was sent to me in an email through the grapevine at work. I was the schematics author for the 2019 Silverado 1500. You definitely caught the attention of some people at GM with this video...I was asked about the written location description for ground G116. Despite several people being cc'd and replied to on the email thread, i was the only one to notice you were using identifix and not GM's actual service information. As you have probably noticed, it looks like identifix gets very early information and i'd be surprised if it ever gets corrected/updated. Just thought i'd share a little bit of insight from the other side. Thanks for the videos!

@manlyotool1165 5 месяцев назад

So, is GM going to issue a TSB or similar for this ground issue?

@az................. 4 месяца назад

I've been catching up on SMA videos and this is the second or third one I watched where there was a Chevy with an incorrect wiring diagram. The Malibu with the dead radio (abandoning a 10 year old car is also a bad look for GM) had the fuse rating wrong - and it was wrong both on the colorized and "official" diagram. As an avid DIYer and owner of old German cars if I had to fight the wiring diagrams I'd just as soon burn the car down. Maybe it's time to rethink the release process? And chiding Eric for not using official service info? Come on guy. Unless you lower the barrier to entry (a.k.a. publish and update *for free*) it's not feasible for anyone but a dealer or a specialist to use the official publications. Lord knows y'all make the third-party publishers jump through enough hoops you could enforce some sort of mandatory up-to-date clause. At the end of the day the incorrect data is still coming from GM. Edit: Also you might want to tell whoever's responsible for Techline Connect to check 15:18 and rethink the whole variable substitution thing. Dollars to donuts "jenkins.build.number" isn't the actual version. smdh

@marvinbarski3804 4 месяца назад

@manlyotool1165 GM did issue TSB #23-NA-201 on Dec 14, 2023 regarding this issue. It is titled "#23-NA-201: Loss of Steering Assist and/or Loss of Brake Assist Malfunction Indicator Lamp (MIL) Illuminated - DTCs P25A2, U0422, C1595, U0420, C116C, B3205, B127B, and/or B1325 Set - (Dec 14, 2023)". The TSB appears to be issued after this video so i'd imagine Eric''s video did actually force GM to create it. I will say, techs that experience an issue that has multiple codes for multiple systems (especially if they're in the rust belt) need to consider ground path back to the battery. This is a common issue. This is not a slight at Eric, he is a great tech. One thing I like to do in a scenario like this is grab a pair of jumper cables and use those as temporary grounds to see if it remedies the problem.

@marvinbarski3804 4 месяца назад

@@az................. I hadn't watched the malibu video but i decided to check it out because of your comment. Regarding the fuse rating, Eric literally says "the funny part is somebody has changed it...i wonder why" at the 9:00 mark. He is implying that someone put a 20A fuse in it, likely because the correct 15A fuse (in the schematic) kept popping. Being the person i am lol, I checked on GM service information and it is still a 15A fuse and the owners manual does not list a fuse rating. I even took it a step further and looked at the instrument panel wiring harness prints and engineering uses a 15A fuse. It's a 15A fuse. If you haven't found mistakes on wiring diagrams, you might not have as much electrical experience as you think. As for the release process, it has changed a ton since 2018. I personally think in the last 10 years, the GM schematics have gotten sooooo much better. All of the publications i work on are over 99% consistent with harness supplier data. IMO there are always going to be mistakes bc manufacturers don't make money on the development of service information and it is not "worth it" to spend a ton of resources on it. I was not criticizing him for not using GM service information. IDK where you got that idea, i was simply pointing out a fact. A fact that is USEFUL for some who is doing a lot of diag using aftermarket wiring schematics and is not familiar with schematic development. I dont own a GM vehicle so on all my personal vehicles i use aftermarket sources. When you say "y'all", it is implying that i am a GM employee and that i have some sort of say in who can buy the service information. GM does not develop their wiring diagrams in house. I work for a company that has a contract with GM. I'm not familiar enough with techline but id assume that is also contracted to a company that works with GM. I doubt you will find any value in what i said, you seem to be the type of person that can only find the negatives in things but i hope it at least gives ya some insight.

@manlyotool1165 4 месяца назад

@@marvinbarski3804 Thank you for the detailed reply. Glad to hear that GM followed through and Eric’s video probably made a difference. I luckily am not in the rust belt so, I do not have a lot of this kind of issue.

@joehernandez7163 9 месяцев назад

Finally a mechanic that can sleep at night. Good job.

@neshotah1976 2 года назад

The difference between a so-so mechanic and a Great Mechanic is doing a thorough diagnostic on the issues. Thank You for going the extra mile for your customers!

@dewfall56 2 года назад

As well as fixing the real problem.

@Ebooger 2 года назад

For most of my adult life I did component-level electronics troubleshooting. I am here to say: Your logic and thought processes are flawless, keep up the good work!

@Pete-xm4qs Год назад

This was an amazing example of diagnostic work and more importantly of family with your daughter helping out. My wife is still the best brake bleeding assistant I ever had, 40 years and running

@jeffreywhitlatch1409 3 месяца назад

When you shined your light down there and it was so green, ya knew. A cheap stap on a truck that cost a fortune. Most dealers are lucky if they have one master mechanic. Dude you are freakin awesome.

@larrydavidson3402 2 года назад

We need a hell of a lot more technicians/ mechanics like you Eric. I absolutely hate taking a vehicle to a dealership.

@bruces2665 2 года назад

too many parts swappers

@terrybrewer4296 2 года назад

There are more hack technicians at independent shops than there are at dealerships. It's just like every other industry. You have people that are good at what they do, honest, and take pride in their work. And you have hacks that don't. I've been a dealership tech for 25 years and there's no complaints from my customers.

@kenswitzer4133 2 года назад

Not to get down on people that work on cars but if they understood basic electricity they would have a much better understanding of what Eric is showing here. Electrical is just one of the vital systems needed to have a good running vehicle. I have been an electronics technician since 1969 and love classic cars. So I do have a shoe up on most people.

@lawman8877 2 года назад

@@bruces2665 your lying if you think I believe you work at a shop for 25 years and have never seen a come back lol anyone that works on cars and basically says they and there crew get it right the first time every time is lying.

@kenergang4958 2 года назад

@@terrybrewer4296 Guys like you are rare. Most dealerships just want to soak the customer for as much as possible.

@arlo0011 2 года назад

As a retired electronic technician of MANY years (mostly a/v stuff), I can say that whenever I was faced with a complaint that involved multiple and seemingly unrelated problems, the first place I would look was the power supply = the second was the ground. Cars are getting more and more like what I used to do. One other thing I would like to say is, the thing that separates good technician from a not so good technician is the ability to troubleshoot, and, you ARE a good technician. It is a great pleasure to watch you work.

@assessor1276 2 года назад

I wonder how the GM dealer-principal feels watching this video and thinking, “holy crap everybody in the Avoca region is watching how my business tried to screw the truck owner out of $4000” - OR - “I have the worst mechanics in New York and everyone knows it now.”

@michaeldunagan8268 2 года назад

Yah- -a good shop will ensure the parts they're replacing are out of order before firing the parts canon of new parts. Seems to me that everyone at the dealership gets a piece of the action on any work done. They may have lost the battle with this guy but they'll try and win the war with other people that will go ahead and pay the $4, 000.00.

@startingtech3900 2 года назад

it was only a 500$ diag, they billed for 4k to "fix" still it should be refunded no biggie sometimes people screw up

@jamespalmer7830 2 года назад

We dont know the name of the Dealer do we ?..I am thinking if they dont give her a Refund we will know the name of the Dealer soon

@bunsdad4530 2 года назад

They knew what was going on, 4 things at once. In Canada the smart money oil sprays their cars

@Leon-qc7fe 2 года назад

I was told this years ago. The auto makers do not care about customer service or if they scare away a customer with bad service. There are only so many auto makers and everyone needs a car. The way they seen it is if they lose a customer another one will come along to replace them.

@hopelessnerd6677 8 месяцев назад

Troubleshooting complex systems is an art for sure. I did electronic repair for 40+ years, and I can tell you nothing makes you feel like you're in the wrong business faster than troubleshooting a strange problem for 30 minutes, and then finding out the thing isn't even plugged in. Nice Job! Seems like spraying the ground straps with Fluidfilm once a year would be a good thing for us all.

@jacksongunner7122 7 месяцев назад

LOL that happened to me early in my career building satellites. The breadboard unit we were testing was not doing anything, took us an hour before we checked to see if it was plugged in. Now that is the first thing I check. Live and learn.

@Maintenance_Mark Год назад

As a tech that troubleshoots daily I fully understand that feeling of excitement but also disappointment. sometimes I am disappointed in myself for missing something for so long and other times I am disappointed with my co workers for overlooking something simple and passing the call onto me without double checking the simple things. The excitement is great though when you fix something that everyone else overlooked all day or week. There is that one guy in the shop that don't like me because I tend to find the issues that others get stuck on. That is mainly because I simply wont give up trying and I go where others don't or wont go to find the issue. Bad grounds do crazy stuff. good catch.

@Screwdriversteve1 2 года назад

I have been diagnosing equipment of all types for close to 30 years; I think I am a competent troubleshooter. But Eric is a master at it; the logic and direction working with the "known values" in trouble shooting keep him from chasing "Ghosts" and sticks to the root issue. Well done sir!

@lawrencesteger5574 2 года назад

Wow!!!!!!!!

@joshuawoodall5856 Год назад

I was a tech at a few different manufacturers for several years before making a career change and I can say from experience most of the problems with misdiagnosed vehicles at dealerships can be narrowed down to 2 things 1) poorly trained technicians 2) manufacturers making it almost impossible to get paid for diagnostic time, there are so many "parts changers" because of these 2 issues. I LOVE watching your channel because I learn things every video that I was never trained when working at the dealership. Your awesome! Thanks for making great content!

@sockmonkey3393 Год назад

exactly this. i diagnosed a water leak on a 2022 highlander and i had to remove the the entire headliner out which includes the middle and rear seats and majority of the interior to access the mounting for the roof moldings. i got paid a whopping 2.3 hours. like how the hell is someone supposed to make any money with shit times like that.

@daniels9520 Год назад

I also was a GM Master Technician. Dealership doesn’t take care of the good technicians. They feed the work to the hourly mechanics so they get dealer profits and want to “up sale” for max profits. Warranty doesn’t pay for the diagnostic time and they back flag you hours if it is determined that you got paid to much for a warrant job. Gets rejected and a lot of “no charge to customer”

@rickruler2783 Год назад

Just changing parts doesn't always fix it because the root cause might be outside the parts. Dishonest dealers will charge you for all the parts and the other thing they eventually found. Your parts were fine, it was a loose wire or improperly installed from the factory. I noticed that the mechanics can call a number with highly trained troubleshooters to make up for their lack of skills.

@iracefastfordsc-ya1291 Год назад

@@daniels9520 This all started in 2010 when the majority of parts were made in CHINA BY THE LOWEST BIDDER .How many main wireing harnesses have you repaired/replaced ,or the airbag/seat belt codes for pin fretting .(Former GM Master Tech retired 2013)

@daniels9520 Год назад

@@iracefastfordsc-ya1291 yes! Dielectric grease on airbag connectors. Knew the fix grease and go. And then those bad fuel tank level sensors that will still mark 1/4 tank on those cavaliers. They would come in on the hook daily. Then warranty wouldn’t pay because of a vague story for cause and correction. Even though they knew it was a problem

@En-Pea-Sea 2 года назад

I have seen enough of your videos that I guessed this was a bad ground, about one minute in. Always a good learning experience watching your videos Eric. Also, you got a good fam, daughter and wife helping with extra hands while diagnosing. Have a good weekend!

@billmalec 2 года назад

When he said power side or ground side, I was yelling at the screen.... Ground, ground, ground... Lol. Oh and I don't even work on cars. Just a dedicated follower of Eric O!

@happycommentator6773 2 года назад

Mr.O is always talking power and grounds when it comes to electrical stuff. The man knows his stuff. Another great diagnosis video.

@MrRunner 2 года назад

I just work on family and friends cars now, but funnily enough, Her Ladyship is NEVER wrong for an issue with her car. It is truly frightening. I get handed the keys `there is a funny noise from the front'. I spend for ever underneath it. She take me for a drive and exasperatedly yells:`Can't you hear that ? '.Walks off muttering. Eventually I find the bearing or whatever. It is really really scary

@GixxerRider1991 2 года назад

The dead giveaway is when several systems are having problems simultaneously. What are the odds all of those modules and the rack are bad as opposed to a problem with the overall circuit? Occam's Razor is where every diagnosis should start.

@justinscott659 2 года назад

Great job. As an electronic technician myself (not usually on autos) I can say this was textbook troubleshooting. The one thing that can’t be taught is applying logic to a problem. It’s a gift to be able to know how to approach a problem and follow it through. I can’t believe that a certified mechanic would think that all of those modules could have failed at the same time without an engine 🔥 . It’s no wonder that dealerships have to charge what they do with subpar technicians !

@machinehead6892 2 года назад

All the modules did fail......temporarily... they will not operate with low battery voltage obviously.

@jedclampett6466 2 года назад

Your comment points to old school stuff. Before putting in a fair amount of time in staring at a diagnostic tool screen. Check the basics of the power source.

@dennisdeluca7115 2 года назад

The whole analytic process comes with experience and be familiar with the unit you are diagnosing. Anyone will learn in TIME

@donaldkauffman5398 2 года назад

As an ASC certified GM mechanic always check the battery first alternator belt charge output and then you go for grounds basics with a saved you a lot of time

@fgap1 2 года назад

I am now a “full believer” that dealerships (although not out to “get you”) are still profit driven with a “time is money” means of production. The mechs will read out the discrepancy codes, list them on a repair form, send it back to the service writer who will gather the parts and labor costs, and approach the customer with a “mater-of-fact” explanation of what’s wrong and what’s needed (part$ and labor-$) to make things “right again”. Ever since my Toyota dealership changed ownership, they have been recommending stuff that I know were not needed (fuel injector cleaning = $200 / new spark plugs + labor = $150, etc.). There is this one independent repair facility I would love to have working on my Yaris, but I understand he only works on Hondas. My mantra is : “If it ain’t broke, don’t fix it”.

@miff227 2 года назад

Question: does the ambient temperature or frequent use of salt on the roads make Flashlight Gravity stronger in NY State versus, say, Florida?

@SouthMainAuto 2 года назад

He is closer top the equator is the main thing. It is really technical so that is the short story....😉

@markgutekunstdc2516 2 года назад

A-La Rainman Ray.

@federiconalos8202 10 месяцев назад

Awesome troubleshooting, sir! I wish every mechanic would follow your customer service attitude. You exposed GM technicians' lousy and costly service performance. GM needs to, NOT SHOULD refund the customer's money with a written apology. Again, you're awesome! More highly commendable is your helper who can probably outperform those technicians at GM. Great job, young lady.

@computergeek1599 Год назад

Watching you methodically track down a weird electrical issue like this is super gratifying. Awesome stuff!

@Rx4Lyfe Год назад

I'm a domestic electrician and we can't rely on plug in laptop diagnostic equipment other than multimeters.. but rely on good old decades of experience where to look for certain pointers for our faults. This guy worked thru eliminating variables to pinpoint the exact fault and yip...emmensly satisfying when you smash the fault thru good out detective work.

@regimatic Год назад

My dad, a life long (40+ years) mechanic, taught me to check the ground first. His advice has proven well, my entire life. Excelkent work SMA... showing the diagnosis steps.

@sixinarow1 2 года назад

When I was working at a GM dealership I was constantly being chastised for thinking outside the box, and not following their mindless robot diagnostic trees. And a lot of the time I had it diagnosed before my coworkers could bring the procedure up on the computer.

@deansapp4635 2 года назад

Same here. 20 years at a Chevy dealer. Then had enough and went to work at independent shops.

@digitalrailroader 2 года назад

And usually those diagnostic trees usually end at replacing expensive control modules or components.

@10100rsn 2 года назад

Incomplete diagnostic trees because they assume things like, "oh a body ground will never fail" even though they put them in the most likely to corrode and fail spots.

@mrmotofy 2 года назад

@@10100rsn Grounds don't fail in an office on a computer

@frankkerze9608 8 месяцев назад

Total and Proper way to Diagnosis a Difficult but persistent problem, yes I've seen Terrible Shotgun troubleshooting procedures by Master Technicians.

@motordown7664 2 года назад

“Classic” dealership misdiagnosing the vehicle at the owners expense. Great video Eric.

@babydriver8134 2 года назад

About 50 years ago a master mechanic drove home the importance of the grounding system. That man saved me a lot of time and money.

@peterl2017 2 года назад

Absolutely an insulated cable is better. Anyone who says otherwise doesn’t live in the salt belt. Great job Eric! Nice to see you working with your family. I hope the customer goes back to the dealer to get a refund.

@crowttubebot3075 2 года назад

@mightywatcher Or just lazy. As an auto tech, I would not let most of the guys I have worked with change my wiper blades, let alone do any real work on my vehicle.

@peterl2017 2 года назад

@mightywatcher probably a combination, rookies, lack of help from the experienced guys, lack of pay/screwed on flat rate, pressured to produce, or just a poor attitude lol. They may also be pressured to sell parts!

@dlewis9760 2 года назад

You know how much insulations costs? You may not be old enough to remember the Flintstones cartoon series. Fred gets a job as a stuntman. Director says something like "Fred, those fake rocks will fall on you. Make believe you are hurt". The person responsible for the rocks says "Fake rocks? You know how much fake rocks cost?" Director says "Ok, we will use real ones".

@sdlangdon7468 3 месяца назад

I appreciate your knowledge and patience in tracing and fixing electrical issues instead of replacing huge parts.

@I-watch-at-2x 2 года назад

Oof! See, this is why the world needs more honest mechanics. You're awesome Mr. O

@ronjohnson8119 2 года назад

I think it was more a case of an incompetent mechanic. MOST mechanics are generally honest, many are incompetent.

@I-watch-at-2x 2 года назад

@@ronjohnson8119 that's all that "dealership" mechanics do.

@ronjohnson8119 2 года назад

@@I-watch-at-2x I was a dealer tech for several years for three Japanese makes and a Mercedes dealer. The techs are generally honest, the service advisors not so much.

@SpencyP92 Год назад

I was a licensed tech for years and years and have recently switches fields for the last few. I love watching videos like this because it keeps my mind fresh. Cars are complicated, and when you stop working them, even if you "know" everything about them, you certainly lose your diagnosis ability quickly when it comes to electrical. Mechanical components are always straight forward and easy to diagnose but things like this are things I would struggle to find being out of the game for so long. Amazing diagnosis work

@razhartoonian3315 2 года назад

Hey Eric, I’ve been turning wrench 40 plus years and I own my own shop. Let me tell you something, technicians like you are hard to come by and very rare find. I respect you for your honesty and your knowledge. I take my hat off to you Sir. Bravo and Keep up the good work make our community proud. Yes, absolutely, the GM dealership definitely should give this customer’s money back with big apology attached to it and reimburse his rental bill if any for three weeks being out of his truck. I also had my share of similar situations. It seems like dealerships nowadays like to use their “part’s cannon” more than their brain.

@jeffpatrick9800 2 года назад

You're exactly right. Because they get paid more money to change parts with parts markup and labor then a simple ground wire.. I've always said with a dealership, if there isn't a major problem they will find one..

@kennedy796 2 года назад

Well it doesnt help all dealer literature ends with replace module

@mikeelliott9067 3 месяца назад

You are one smart mechanic! America needs more people with your honesty and determination for all businesses.

@ccameron9398 2 года назад

Great job!! I 100% agree that it is too unlikely everything failed at once. My father-in-law had a misfire in his Impala after a sitting for a long time in the garage. The shop estimated will over $1000... they said it needed plugs, coils and injectors. He brought it home and asked me. I pulled the plastic shroud off the top of the engine and could see the wires chewed off an injector connector. The shop didn't even look. The shop said people don't like to pay for diagnosis, so they read codes and give a list. I think it's a sketchy practice, but people need to understand it costs to do a diagnosis. The scan tool only tells you symptoms...not failures.

@kimkip2818 2 года назад

You just know Eric is getting serious when the screen recording software is actually working. Good stuff.

@garygruber1452 2 года назад

If auto repair was considered an art form, Eric would be considered the Michelangelo of your generation. Trinity looked like she was having so much fun. God bless you and your family!