First off, the customer service is frustrating. I ran into a few problems with alignment and the focus lens needing constant adjustments, and reaching out for help felt like pulling teeth. The responses were too slow.
I've read this a few times and it makes me nervous. I decided to test it (I don't own one yet) so I called them last night. Got a tech on the phone, answered all my questions, went great. I did not have a negative experience.
Thanks for a long term review. I'm in the market for a 60w unit and there are so many unboxings of the various manufacturers, but few long term. I want to know if I'm potentially buying a $3000+ machine that will be a paperweight after a few months/year.
You’re very welcome! Once you get past the learning curve it comes down to making an item and your marketing skills. It might take several items to see what works best.
