...or think she knows where it's going. Edit: And I don't mean Neil told her. I mean that she understands romantic narratives and the theme of Good Omens. It should be that hard to infer the series will end with everything will be fixed with love.
What I noticed...and I haven't seen an explanation for that yet, is how come Azis magic of memory wipe or other magic doesn't seem to work on Nina and Maggie!?😮 they witness everything and talk normal to Aziraphale. How come? Clue for season 3?
I think higher ups aren't bothering themselves with checking boring paperwork, and lower workers aren't in on the plans, assume someone else has done it, or just don't care. Neither Heaven nor Hell are very competent or efficient in GO.