Good Will, Cost or Benefit?? 

Like I mentioned in our chat Chris I’m on setting up ‘again’ from scratch. The first time around, a lot of years ago now, I didn’t take it all that seriously and I was a ‘busy fool’ as you once put it. Massively underpriced and overworked. I really think you’re bang on with this. Iv added a t&c to my website design, i’m gonna laminate a copy for when im knocking doors, and a scripted response ready for any enquiry through a message. I think rather than looking bad, customers will actually like the transparency, until it works against them like in this case😂. Same goes for payment. If it’s not gocardless… you aren’t my customer, move on. That’s the difference for me this time around, I’d bend over backwards for people in the past. But now I’ll just say no if it’s not a good fit for how I work.

100% agree, if you've gone there to complete a job and it's their fault it can't be done then I'd invoice the full amount. Or in this case I'd go back and charge them again the full amount to go back to complete.

I can tell you some stories about cleaning here in Spain, all by appointment here, get cheesed off with clients, who look at a weather app and cancel the night before, or they forget your coming etc, and these jobs are usually big jobs . 2 yellow cards n they're out

Good video again Chris 👍.Apart from the weather back access and dogs are my biggest problem on my round 😕!!!

If she says well you do nextdoors it's not like your going out your way I would of said you should of put us in your calendar or on your phone so you know that we are coming to you on a specific day we did try to phone you and knock on your door but no answer.

Any chance of a copy of your ts & cs. I’m starting out, this video makes a lot of sense to me I’m taking the idea

I use to charge less if I couldn't complete the job but I stopped. I charge full price and use your line I can't unburn my fuel and get time back. I charge full price. Do you have a template for your T&C and give it to every customer?