I'm in Vietnam and bought this shower from Germany, when I installed the mixer it didn't work as expected, it only showed hot or cold water but not mixing as desired temperature. What should I do?
I installed the riser and arm into the valve assembly, but whenever I put the pressure above 50% for the rain shower head, the riser lifts out of the valve assembly and water gushes out. I already received a complete replacement from Grohe and the issue is the same. What do I do??? The way this is engineered, I can only use a Grohe system now or tear apart my bathroom.
Hi Trevor, we are sorry to hear about your issue. If you would like one of our consumer connection team members to reach out and help you figure out what could be the problem, please email us at GROHEConsumerConnection@lixil.com. - GROHE Social Team