Handle Customer Complaints in a Restaurant 

Im just promoted as fb coordinator and i was looking for the training how to handle complaint ,and i found this video,so helpful and thankyou for the easy explanation.. god bless

Hi Paulo Thank you indeed a infromational video, learnt something which I can try next time I do have a customer complaining.

Yes i used your methods that works so well 😃

thank you for this. it helps me alot. i am a Food and Beverage Production Student and tomorrow we have a task. and as a manager to our group i am realy nervous to what to do and this video helps me alot. thank you very much❤

P.s its a useful skill to be able to read a customers body language and facial expressions. The high majority of bothered and angry customers are silent and wont speak up. When this happens ill approch them no matter where they are waiting at inside or outfront and ask them their name and how long they have been waiting and ill let them know how im going to solve the issue. This method has always worked for me. It makes them feel noticed and assured that the issue will be handled. My store has a big issue with food wait times( due to everything being made to order and being a lunch hotspot the times get backed up. so this is a key technique that i teach every employee even cooks.

Dear Paulo, I am very impressed ,and will add in my training Curriculum

Thank you mr

great lesson super

very useful and it helps

good

I need your help

The key to an angry customers heart is free food. Welcome to wingstop.

sir how to solved the complain in QSR restaurant guest ????? pls reply me soon there are only packeging food we provide and not buffet

HEAT technique, H- hear the complaint, E- empathise, A, apologise, and lastly, Take action

Customer complains about salty soup. Waiter applies the S and T of the STAR system. Waiter goes into the kitchen and brings out another soup that's even more salty xD

Salam ngodor

Ambience of the restaurant ??

very informative and useful I will use this myself.keep it up

Can you help to write a later. I have a special people complaining about the food the said chicken was cold.

So what if everytime this customer uses this as an excuse just have his)her food free? 🤔 Most customers do that in the restaurant I worked in.

Sng ngerti

LOMBOK I LOVE YOUUU

1.The wealthy customers are visiting your restaurant, give the menu and then take some orders, accidentally the soup you are holding was spilled on the shoulder of the guest, then how will you handle the situation? 2. You are working on a five star hotel as a manager, it was happening that you see your KUMPARE accompanied with another woman and proceed to room 169, what action will it take? 3.How will you handle this if you encounter an irate/angry customers because your food is having a bad taste. 4. Assuming that you are the owner of a 5 star hotel, someone is complaining and returning the food due to the objects(cockroach) found in food. sir help me to answer this questions.

Di luar kalok berani

Ithink FB reviews are very important when a company doesnt reply then that means they don't care .

How to handle a guest who should be registered but was not for a dinner

Yogaa lmbokkk love siwiii

Pareful mlth be saking buleleng

Pleased Politely Listen Express Apologize Satisfied Extra