He Reviewed One Of Our PCs... 

Saying it’s unlucky, only DIY consumers would care about cables, how he wouldn’t of even noticed the power button light issue himself….. just constantly making excuses and being defensive. I liked Asmongolds reaction better, he acknowledged the criticisms adamantly and was very humble. Didn’t spend a single second excusing or defending it. You can always judge someone’s maturity levels by how they handle criticism.

@@dentedavalanche Yes, and regardless of whether it's DIY, the customer should have the option to upgrade in the future, that's kinda one of the MSP's of Desktops. Otherwise we'd just buy a laptop. Mixing cables could kill your whole system.

That’s a very unfortunate cable too, since those are the cpu power cables. End user would have a very fun time trying to diagnose something like that if they weren’t techies.

@@archivedfrytoastfrill9675 This is it. It costs them money to get on the phone and walk a customer through the problem, and also affects their status.

Yea theyre the ones selling the pcs, how hard is it to double check if all cables are connected. Imagine paying 3500 for a pc but i didnt boot for one small mistake that could have been avoided in 30 secs or less

for almost as long as youtube exists

Let's wait for when they include Starforge into secret shopper next edition :D

Not biased my ass lol he talked about scandals for about 20 minutes

ngl they still burned this company. I would never buy a pc from there considering that u can just pay 10 bucks at most computer stores in my region and they biuild you the pc with service and warranty. i think 900 is more than 10.

@@kawalamac build your own damn pc its ten times cheaper

Si. A modular molex connector could be something a consumer realizes they want at a later time, to add more RGB bling or etc. Just toss the cables in the box dangit, Linus was right in saying SF's shop probably has entire boxes of those spare cables that they will never go thru in a million years.

Honestly nothing needs to be said other than “they belong to the customer” so fucking include them. It’s not a hard concept

yeah, when I bought winter rims for my car, they gave me nuts and bolts with it even though I didn't need them because my summer rims already have them. I still paid for them because they are included in the price of rims, so they have to include them and I would imagine it works same with PC parts

@@sten260 EXACTLY !!!

I got a pre-build with NZXT and they also left out the modular cables. Figured this was a common thing...

Furthermore, cabel form different brand can be a hazard to the psu which can cause fire. Therefore you want the cabel which was delivered by the psu

It had extra hdd sata cables and gpu pci cables just not molex or adapters but still should of come with

@@romeucapelasa yeah i was just making an example

Agreed, there simply is no excuse to not ship the remainders of cables

@@V1replade Not just different brand, you can't mix & match PSU cables within the same brand even. ONLY use the cables that came with that PSU or were specifically made for that psu

Exactly. That’s why I’m kinda blown away by the idea that the comment regarding, “you wouldn’t use our service if you want all the parts” it quite insane

It's not "should". It's "**MUST**". You're basically keeping something that doesn't belong to you. Those cables can't be used for other power supplies, as those cables are (almost always) custom-made for the company or specific power supply. Using cables from other power supplies may damage the power supply and/or the computer.

@@espertalhao041 it’s literally where he is saying you shouldn’t get something you PAID for. But do remember, he did say the streamers are there for marketing and the “marketer” is telling us the company philosophy

@@Chozen1278_Gaming So, basically, the company philosophy is to steal costumer's property? And as the face of a business, you can (and should) point out this type of thing. If things don't change, move along.

@@espertalhao041 I mean, they are the face of the company. So, common sense would dictate one of two things. Either 1) he misspoke. Or 2) he means people should look elsewhere and we should do just that

Gets sponsored by intel and still roasts intel GIGACHAD

@@Miko0219 that why so many companies sent linus stuff because if they can just get a little bit of a positive comment it helps them so much

Let's be honest, if other companies made these mistakes they would've been grilled a LOT harder. Happens all the time.

apart from being biased towards amd products, yes he is a man of his word

Linus?lol

that copium bro

$900 for 20 minutes of labor. I don't know why but he went extremely easy on them.

@@SaltNBattery it's 600 dollars not including the recent gpu price drop, for $600 you also get a really good warranty policy as well as not having to build it yourself. Obviously it is impossible for a pre-built to be cheaper than diy, but this product isn't for diy pc builders. It's for users that don't know anything about pcs, people that don't know what goes into one or know how compatabilitys work between different generations of pc parts. They just want a pc that works. For that user these pre builds are about as good as any other pre-built on the market.

@@SaltNBattery He compared the price to others in the same market. It's about at the right price. Did you watch the entire video? Of course the answer is always to build it by yourself but if you don't want to, this is a decent enough option.

@@SaltNBattery If you think it realistically takes 20 min to go from parts in boxes to OS installed, booted and able to run games, you’ve probably never built one before. Considering that this market is aimed toward people that have never built a PC, don’t know how to install drivers nor what are the best configs for their budget, the premium is more than fair. Btw, I’m an experienced PC builder and my last build took 3-4 hours with getting Windows to boot and programs installed, cables tidied up, etc. Heck, my first build took half a day to boot up. This is a hobby that takes many years to get to a point where you’re at Linus’ skill and knowledge level.

Gonna go ahead and recommend you build your own PC if you want to get the most value for your money. In this case, getting all the stuff you pay for isn't gonna be straightforward. They might be getting retail boxes for PSUs or they may not be. They might be ordering only the specific cables they need with the extras not even being provided, like they would to a consumer buying a retail packaged PSU. One can't always assume things function the same for everyone. If I was an SI I'd be making a deal with PSU vendor to bring that cost as low as possible, which would include not having them send extra cables (saves them on production for me, since batch-style is likely how things will be done anyway). I could be wrong, they could be getting them off the shelf at Best Buy, but if they are running a business trying to sell prebuilt computers, I doubt it.

@@boburanus69 cope i paid for the fucking cables give me the cables. for 3500 dollars why are they skimping out on a 10c part(this cheap because its in bulk) makes you wonder what else they are skimping out on..

@@boburanus69 See, the thing is, whenever and SI orders a PC component(s), they get the same component(s) that as the retail model, there are no separate "packaging" for SI. This is because of the point I already made in my comment above. CABLES are MATCHED to the PSU. If you wanted to have external cables, sure, you can do them, but that takes a lot more effort on the end user's side to make sure of the compatibility, effort which could have been EASILY saved had the SI included the cables. If the end user already knows about such compatibilities, they will not go to an SI to buy a pre-built PC. The cables come in the box, regardless of whether you are a normal individual ordering the parts, or having an SI do it on your behalf (including the rest of the build).

Let's assume for a moment they really do build every PC from retail boxed parts. This means they aren't getting as good a deal on parts. This means they are going to be less profitable. Any time you want to have a conversation about what a company does or how process works, you need to switch your brain to think in terms of 'scale.' What you're saying would make sense if they only built one PC. But they are building PCs in quantity for resale... for profit. It makes more sense not to order extra packaging/accessories in the first place. Those things cost money, and at scale, can be profits down the drain for what amounts to: ewaste. All PC manufacturers and SI have a mission to be profitable. That only happens if they aren't doing this the way an end user would do it themselves. Thinking about it from a retail perspective is entirely the wrong way. I promise you they would never ever pay retail pricing, and would do whatever it takes to avoid that (including not getting extra cables with your PSU). If I'm wrong, these guys won't last long. Unless no one is getting paid to build these, they have already eaten their margins by the time the PC is built.

@@boburanus69 so, basically, Puget Systems, Origin PC, iBuyPower, MainGear, etc should have all gone bankrupt according to what you are saying. They never skimp on such a small detail. Even Linus was confused as to why they would keep the cables for themselves. As for the retail prices, I'm pretty sure the SI will rarely pay the retail price of the unit. They buy in bulk, so naturally, they should be getting a discounted price. (I am not sure if this is true, feel free to enlighten me). As for the inclusion of cables, they are a part of PSU. They will be included in the box, no matter who is buying them. What are the SI going to do with collecting all the "unused" cables that come included with the PSU? (even Linus said this last sentence)

Exactly! And those cables can't be used for other power supplies, since they are matched for that power supply. It's possible to use cables from other power supplies, but more often than not, the result is very very very bad. Possibly damaged hardware and fires, which is never good.

Not just that, but those cables don't belong to the company anymore. They are keeping costumer property by not including those cables as well.

@@espertalhao041 Not how that works. Maybe if you purchased each part separately and paid them to build it. But you bought a built system. By definition it comes as is. There's still no reason for them to keep the cables; that's clearly an oversight, but they do not belong to you as they are not a functioning part of the system as-built. You'd need something in their sales ad that mentions the power supply and all included cables with that model. And I highly doubt they are that specific in the ad since they don't even send the cables.

@@TheHomicidalTendency The cables for modular power supplies are specific for that power supply. You can't take cables from other power supplies and use on that one. You either buy custom made cables, for that specific power supply, or you use the included ones. The included ones weren't given by the seller. They are part of the power supply. You can't use those cables on any other power supply without risking damaging something or causing a fire.

@@TheHomicidalTendency The cables come with the power supply. Unless they drop the price accordingly to the cables taken out, it's for the customer, not for them. Also you can't just get other cables for it, PSU cables are very specific and you need the ones that come with it otherwise you could risk many things such as bricking your PSU, bricking your PC, or causing a fire.

​@@TheHomicidalTendency No the power supply as a unit includes the included cables. It's if you don't included them that you should specifically mention that.

When you're paying for someone to put your PC together, it should be put together. Give me a break. A few QC errors? Which other industry are professionals allowed to not even plug things in correctly during manufacturing and get away with it?

@@joshuas637 If you wranna get into an argument about serious companies not having a few bumbs along the road at their startup phase you're in for a big FAT L

@@Ripcraze nah. You can GTFO with the cope bro. They should be held to the same standard with they're charging paying customers.

​@@joshuas637 facts. at 3500 I expect the thing to wipe my ass on demand tbh, on their highest config these errors shouldn't be a thing

@@joshuas637 why you so tilted

it's already out, only 40 minutes though lol

It's already out... and very entertaining.

He got really hung up on the penis rocket thing.

@@shepherdsgamingrun His meltdown over the logo are timing masterpiece

asmon is cringe

And the costumer paid for it. They can't keep them. They no longer own those cables, but are still keeping costumer property.

@@espertalhao041 noble take, but that's just not how economics and consumer law works. Yes they should absolutely include them, and it's completely stupid that they didn't and serves them no advantage since it's not like they need extras stored, however the customer isn't buying a power supply. They are buying a PC. Whatever form that PC comes in is what they actually own, since they paid for that end product.

@@henryh95 That's like saying that you don't own the SIM card tray, since you can use a phone perfectly fine without it. You can use e-SIM cards, and cloud storage. The costumer isn't buying a complete SIM card assembly, just the entire phone.

@@espertalhao041 what? The phone comes with a SIM card tray, it’s part of the phone. You are buying a PC, with its listed components being the specs. If they do not include the cables as part of the PC, and you buy it, then you have not purchased those extra PSU cables. You buy what they’re selling, that is the basis of trade. The problem is you keep saying it like they’ve broken laws and stolen from the purchaser by keeping those cables. They should include it for the sake of the consumer, and because it serves them no advantage keeping it, but they’re not “keeping customer property’ by not including it.

@@henryh95 I have to disagree, if those cables come with the PSU because they are intrinsically a part of that system, and that PSU needs them to function properly down the line with any upgrades/repairs, it is astounding that starforge didn't add them. Even if it's not legally required, starforge will have no use for them and it is irresponsible to not include basic things which, down the line, may lead to the user frying their whole system by having to rely on 3rd party cables

Attached to a square balls

Did you even watch the video?

@@fredferguson1226 No, why would I do that? pfft :P

Name checks out, yes Willy get the penis pc. Its faith

*Penis Rocket Computer Company

@@fredferguson1226 even with it performing well the company already showed their true colors at launch. And with artesian employees I don’t care who they are this company is cursed 😂

the logo is a literal hammer... tell your mom not to think about cock n balls and the logo wont be an issue, simple.

I mean, yes. But Linus is a content creator, not a systems integrator. Not discounting his experience as a product manager and as pc builder, just that saying "He's successful therefore you should listen to him" is a bit reductive

@@Fernando-ek8jp the techworld listens to him because, he knows what he's talking about and he is always fair.

@@Fernando-ek8jp you are aware he just invested millions of dollars for the first independent lab separate from LTT for tech product testing. He’s 100% the person you want feedback from. Companies like Dell and HP take his advice.

@@McGoodly TL;DR: People should listen to Linus because he has a good track record of being an informed, smart and passionate tech enthusiast that has been following the space for over a decade, with receipts to prove it. Not because he has a large RU-vid channel. I've been watching every single LTT video for close to a decade. I'm aware. Please read what I wrote. My issue isn't with Linus, it's with the the flawed reasoning used by OP. "This guy is obviously doing well for a reason", is not a metric of technical competency. Unbox therapy has more subscribers than LTT, it's a more successful RU-vid channel. Does that mean that Lewis is a more reliable source? Is Steve from Gamers nexus 1/10 as valuable for feedback as Lewis? No. Tech companies should listen to Linus because the dude has a track record of knowing what he's talking about, a passionate team of techheads, and genuinely puts in effort to be as accurate and informative as possible. Not because he runs a successful RU-vid channel. "He's successful in an unrelated space (making tech videos does not inherently make you a tech specialist), therefore people should listen to him" is how we got Elon Musk as head of Twitter. Also, don't Dell and HP also take piss poor advice from other people which is why a college dropout (I have nothing but respect for Linus as both a content creator and pc tech enthusiast, this is just to put things into perspective) is able to put them in their place to begin with? Companies that regularly get called out for making blunders aren't a good endorsement either.

@@abishek4300 Thank you for misunderstanding what I said.

@kido vogo FYI this is a bot copying comments so don't click any links or subscribe to it

All about the money. Simps will buy anything like NFTs and crypto 😂

I never understood prebuilt when this has always been an option. Think I paid around $150 to get my last PC built and I spent just over $3000 on parts

"fair" ...made harsh statements based on his own ignorance...

@@celnocks_2354 wrote, "made harsh statements based on his own ignorance."_ It's find if you disagree with something. But, if the most you can do is insult people you disagree with, rather than engaging with what they actually said... you offer nothing but your own ignorance -- flavored with arrogance -- in reply. And that's pretty much a 'pot, kettle, black' scenario. So, with that in mind, either you're too stupid to realize how stupid you are, or you're just trolling for contention... attention... dopamine. So here's your chance to demonstrate that you aren't actually the ignorant one: quote someone that you feel is saying something from ignorance, and then offer facts that contradict that quote. Otherwise, you're just making noise... like a baby... for attention... to get a ba-ba or a diaper change.

And those cables belong to the costumer, so, legally speaking, they can't keep them.

@@espertalhao041 not really no they are buying the pc not the extra parts unless it says you are getting them included then they ain’t included legally. Not saying what they did was right it’s far from it and it’s bullshit they didn’t include them but not illegal

Same, Asmon was hilarious.

You need life dude

It's more than that. Modular power supplies don't have any standards for which pins on the power supply's end perform which roles (ie sending 3V/5V/12V power, acting as a ground, acting as a signal, etc), so you very often *need* the specific cables that came with the power supply since those cables were specifically designed for that power supply's pin layout, else you risk accidentally sending 12V power down a line meant for 3V power or ground and frying whatever the cable is connected to. There's a very real chance that the local builder might not even have spare cables for that particular power supply, which forces the user to try to buy them online and potentially get the wrong cables.

Most likely because its a stream recording maybe?

@@DoctaMarcos no he literally turned the audio pretty much off on the youtube video

And as for upgrading, even if you're not comfortable doing anything yourself just having the cables gives you the option to pay your local computer shop a small fee to install a new hard drive for you. If you don't have them then you will also be buying a new PSU when you need another power connector.

But it's a system warrantee, not just on the individual parts. So, if you don't get video out, is it a faulty PCI slot on the motherboard? a video card problem? power supply cable? the processor? You only need to work with the SI, not the individual component vendors to get things sorted..

@@paulmitchell2005 yea i didn't go into that depth but that's obviously a nice part about it total system protection and not having to figure it out yourself but the point remains that they should at least have some kind of extended warranty because fully tested parts are not likely to fail within 2 years but are in 3-5 and beyond.

@@SKRUBL0RD 3-5 years the manufacture warranty is gone and there's a reason for that, they don't want to be giving away a bunch of GPUS. Also ever try and RMA a gpu threw most venders lol good luck at even getting another card. 2 years any issue send your computer in and they'll look at it or over the phone support is decent. No company can offer warranty beyond 3-5 unless they want to take risk on their own profits of replacing components that even the venders wouldn't warranty.

But not a free-shipping-both-ways 2 year warranty, which certainly isn't cheap.

U can grab it in eu and the shipping will be cheap af, pretty much what linus build +-150€ extrac which still makes it ~700$ cheaper. Also in addition to usd crashing, it would pretty much be same from usa

You misunderstand EU warranty laws. - Warranty is optional given by manufacturer or seller of the product, it is OPTIONAL. - By law you have right for minimum 2 year legal guarantee against faulty products, it's not same as warranty and is much more restrictive than what warranty usually is, example legal protection does not cover professional use, for resale or purchase from another consumer (manufacturer or original sellers legal guarantee and warranty (if any) will transfer to new buyer if that consumer gets receipt from seller). - Warranty cannot be less favorable than each countries legal guarantee and must be transferable when consumer sells it to 3rd party long as its consumer buyer and not company. - If product has any defects, RMA must be FREE to consumer, any shipping costs must be paid back to consumer.

Yea, a warranty shouldn't be a sellingpoint lmao, it should be a basic feature.

5 years in Norway. Well, it's not a warranty. Mandatory minimum right to make claims is 5 years, so it's deceptive and redundant to advertise warranty that is less than 5 years.

If they came with the PSU they should be included

@Joshua S that's not how things work. You're paying the company for the convenience of having a pc with 0 confusion, plug and play. If you want all the parts and wires buy your own pc. Idk how people are saying this it's so stupid to think you'd receive EVERYTHING for a pc that's meant to be for plug and play

@@shlirimhyseni4415 you are buying your own PC numbskull

@@shlirimhyseni4415 it's not oem I'm paying for the parts

@Joshua S bro. Just buy the parts yourself and build it yourself and it won't be a problem. Pre builds are meant for convenience. You're not even supposed to open up the case, it's basically an Xbox with windows on it

It's not a first line of products it's a PC with standard parts. They're inexcusable now if they weren't streamers.

Nah this is pretty rough when the company is mostly made up of people with experience in the field via Artesian. The kinds of people who buy pre-built computers aren't going to be able to correct these issues nearly as easily as someone who has built many themselves. You spend 3500 on a computer and it arrives with the cables not plugged in and some plugged in wrong (especially the power led cables which can be very difficult to walk a layman through correcting), they are going to have a heart attack. It is building a computer, it isn't something immensely complex there is no excuse for any flaws in configuration.

@@Outwardpd This company builder penis rocket its a no match from ph declassified system in terms of pc moding and building a perfect form pc

200 out of 3500........ 5.7%...... yeah huge

@@sticktothefacts8905 So you think these pre-build companies that buy 1000's of products at a time pay MSRP for everything??? lmao. okay man.

@@josephgood2704 I gather you missed the sarcasm. Why even say what you did, I simply commented on the refund to the sticker price. Bringing into this what other pre-build companies do is completely irrelevant

@@sticktothefacts8905 ya dude I thought you were talking about something different entirely. I was too inebriated to be commenting. I apologize.

@@josephgood2704 No stress, thanks for that

Lmao I believe in you. You can build it, sculpt it, transform it into a dick and balls PC.

yes using off the shelf parts and mark up very hard. gotta make sure to pay the twitch streamers!

he said $900 not $1500 and that wasnt including the price drop for GPU so its maybe $800-$700 more expensive than building your own. honestly if i made a lot of money i wouldnt mind spending that much more to avoid any hassle or problems that may arise. as of now i already built 3 PCs 1 of which was a nightmare.

It’s honestly not a total $900 mark up. Think the gpu had a price drop recently to when they shot it so on paper it looks like a big mark up but in all sense probably lower since the cost of the gpu was higher when purchased

@@mak4na8o8 yeah but the gpu price drop is shown in the video and it's not $900 difference, it's only a couple hundred. Regardless, it's a hefty mark up for a prebuild.

and the buyer gets compatibility, and parts for their own assemblies.

Trust someone on reddit to build a computer and have no warranty o.O. If not building yourself id say SI or a computer store that does in house builds like Memory Express or Micro Center.

@@1WithTheDark each part you buy comes with a warranty lol

@@joshuas637 Except if you install a cpu and bend the pins is physical damage and most likely not covered, break the pcie installing the gpu most likely not covered. Static shock your parts most likely won't happen but not covered. Manufacturers warranty is a limited warranty and most stores won't warranty a mb or cpu with pins if you are installing yourself.

@@1WithTheDark Most companies charge $200 to build your pc (you select the parts). I've never heard of anyone breaking the pcie when installing a gpu, anyone watching a youtube video can install a cpu without bending the pins nowadays and static shock isn't really a thing anymore. This has been tested and shown repeatedly. And like the dude said, all parts have warranty. A lot of companies will still allow warranty on SOME user errors during installation.

@Strider I know parts are pretty good, but im still not going to trust someone of reddit is what im saying. Ive built 6ish computers its easy but recommending someone to get scammed from letting a random build a computer online is dumb. If you are not building it yourself use a IS or store, someone you actually know even. Just a quick look AMD doesnt cover bent pins in their warranty and some people do bend or drop cpus. Same with some of the motherboard brands I looked at. Static can still cause damage just highly unlikely. as for the PCIE with the size of the new GPUs I think more broken PCIEs will come about without support brackets lol

he was nervous...anyone who owns a business that sells a product get nervous when said products a reviewed, considering also that they had a bad launch and perma bans let and right...not a good start

@@odenkaz Very true, rocky start for sure. TBH the issues weren't major which is a good thing, just some small quality control issues. EASY FIX!

Quite honestly, i would not have noticed a hard drive activity indicator not glowing blue-ish instead of only flashing red either. So that's obviously not supposed to happen but it's certainly not a big fuckup. I'd probably react in a similar manner.

@@asdfasdf-mn8iu its not a big deal but when they claim "professionally built" and then screw up wiring that has a map on how to wire it 2 inches away, its a bit disconcerting

@@odenkaz That's not really an excuse, asmond took the criticism the right way said that he would make sure that the PSU cables were included in the future and acknowledge the problem with the connectors not being plugged in all the way. Both of them are serious issues with the product and should be taken seriously.

09:01 Ok.. Someone in the company needs to tell him to stop talking hes gonna keep doing it lol