this feels like a person, who went through a lot, feeling an unwanted intense hatred for everyone and everything, but they're sad that they have this unwanted emotion
Yeah you’re mostly spot on, only thing is she herself doesn’t feel hatred for everyone, but it’s more or less the other way around, everyone would be hating her. The character is Hidoi-san the maid, from Nijiura Maid. Hidoi meaning awful, as in she is awful at everything.
“Hidoi” in this instance means “terrible” as in terrible at her job, ie clumsy, useless, etc. The character is “Hidoi-san” the maid, from Nijiura Maids, known for being awful at cooking, spilling drinks and trays, etc.