@joegug4751 To me the tragedy is our school system... Why they left out finances... Saving and investing for retirement The real cost of buying all your wants .and how it can affect your future.... But in reality THEY want us to be consumers driving the economy... Not savers and investors with a secure future...
@@JamesHollinger-lt8qxI agree ! they graduate people who can’t read. “ no child left behind “ the worst problem ever. It gives education to children who cannot do basic math. Or understand science, or know history. It’s caused smart kids to become give up out of boredom. And hand diplomas to kids who are not educated. In 25 years it has lowered the standard across the board. And if they need to lower them again for these millions of illegals who can’t keep up our country is just over. Because already we have young adults in their 30’s who have no clue how to handle business of any kind. The union electrician school lowered its entrance exam by 75% and kids are still struggling to pass it. See the gov wants all the illegals to get a free ride through apprenticeship. But they can’t handle it. Already people are getting hurt on job sites. Once all the real electricians retire in another decade there want be anyone truly qualified to do electrical work. And it’s like that in all areas of work. Lower the standard for those who can’t keep up. Graduate them no matter what their test score. It’s wrong and it’s dumbed down society. We need all standard brought back up to what it was 30/ 40 years ago. Even higher to produce the type of people that can run the United States like the greatest country in the world. The American dream is not handing out free cash, free healthcare, free housing, free food. Like the current administration does for all these illegals. The American dream is giving someone the chance to work hard to study hard to achieve their own goals not hand them anything. The no child left behind should have never been started.
and yet, the employee failed to follow policy and repeatedly aided in the theft of thousands of dollars. Hard to love employees that does not have a good sense of responsibility and awareness of theft prevention. she and all employees are trained and and updated on how to spot theft and credit card scams.
I worked at Home Depot 25 years ago. They will take advantage of you And you’re just a number to them. They worked me 39 hours per week and the manager would come running up saying I had to clock out now so they wouldn’t have to give me full-time benefits. Best part is I needed five days off for family vacation and the manager said if you don’t come in that week, don’t ever expect to work for Home Depot again. I smiled and said sounds good! I’ve been self-employed ever since
My brother works at a nationally known hardware store that does the same things. He works with contractors who make substantial purchases. One day the store manager reprimanded him in front of other employees for working 15 minutes over. My brother, being the quiet and level headed type, just let him finish then said, "In that 15 minutes I completed an $80,000 sale. The next time I can tell the customer that I have to clock out per your instructions and he can come back another time." The manager's mouth dropped open and all the witnesses burst out laughing. He also avoided my brother for months.
They kept coming after me about 1hr of overtime, despite me telling them scheduling me to close my dept same time the store closed was assinine. People would return tools at the last minute and take 5-10min to unload. Then I still had to send my till back. I kept asking to set me at 145-1015 but they kept 130-10 like a bunch of fools. So I'd clock in at 136, which was technically not late - yet after a few months they tried to pretend the rules weren't as such and tried to write me up. They had to pound sand when I refused to sign it lol.
@@opichocal newsflash, 39 hours IS full time. I don't know what state you're in, but anything over 30 hours a week in California is full time. 29 for affordable care act.
The lawsuit from injuring or killing a shoplifter is a bigger liability. Than getting insurance payout for stolen items. These Retail services exploit the labor of old people. She shouldn't have been working that department alone.
That’s when you just lock the register and walk away. You don’t process the transaction. If you’re so scared walk away and call 911. But definitely doing it four times will get you fired because that means she was told not to do it 3 times.
@@jjchan3559 she called out of fear.. someone was already killed at her store! When you defund the law the people breaking it get entitled to crime. Yes he came back for more… the manager never came…..
@@huntergatherer232 She could have played dumb or old and told the fraudster she didn't know how to do a cash transaction on a credit card. She could have walked away and gone into the store and asked for help after the fraudster left the first time. The second time. The third time.
@@huntergatherer232Not the same location. The Loss Prevention employee who was sadly killed was at the Pleasanton location. This story is at San Ramon.
"Someone came to my till and said they wanted 90% off and I was too scared to not do it" get it yet? Her argument is ridiculous and she deserved to get fired lol.
I worked at this company for 16 years & the 1 thing I know is that no cashier should be left alone in the garden center which is far away from help especially given the death of that young man at the other store. Management should be held responsible.
@@Stringsmith Same. I was a retail manager for a few years. At one store, the other managers were pissed at me because I treated the cashiers "too well". Apparently it made the cashiers unwilling to put up with the abuse the other managers wanted to dish out. Someone I knew worked at that store about a year later, and asked the cashiers if they remembered me. They said, "He was always very respectful." That's the state of modern retail. Managers bully and intimidate cashiers as a matter of routine. A few years later, I worked at CVS as a shift supervisor. I was called into the manager's office daily, and they repeatedly falsely accused me, with no proof, of stealing from the company. I put up with that for a few months, then quit. No idea why so many managers think bullying and intimidation is the way to go, when every modern management theory indicates that respect and positive attitudes yield better results.
My mom is in her 70's and still working. THAT is the biggest crime of all. She's also a cashier and has been "reprimanded" for letting fraudulent transactions through. The fact that people can walk into Home Depot and walk out with thousands of dollars in tools is a HOME DEPOT PROBLEM...not an employee problem.
@@GregoryCunninghamsorry to sound like a d-bag but her son doesn't owe her anything, he didn't ask to be born. Thats on her for not putting money into a roth IRA when she was younger.
Back in the early 90’s I was working at Payless Shoes and I constantly complained about being left alone to close which was 9PM. After 4 years with Payless I quit and the following week that same store was robbed right before closing. Employee was by herself and he assaulted her and stole her car. I immediately looked at the schedule that was sent out for the moth and realized I would’ve been working that night if I hadn’t quit. Employees should NEVER be left alone or unprotected! If you’re going to stay open late get security for your folks.
I worked with the state at a state-run hospital for the mentally handicapped as direct care staff, They left me alone one night to work the whole house 22 residents, I was changing one of them and fell at 1:22 am hurt my back really bad could not move move lucky one of the resident who was high level knew how to call on a phone and knew the numbers to put at 6;00 am got a layer and sued them was out on worker comp for 9 months, they got in a lot of trouble over it
It's a major safety violation to have anyone working alone, if any kind of accident happens to a worker, there needs to be the backup to render aid/assistance. Mandatory requirements for Const. And so many other trades, all trades I thought.
Good idea for other instances...The cashiers are trained how to deal with suspicious cards. Check the ID, call a manager and wait. She was fired because she was scared not threatened, scared and ignored the rules. Her fear, of her own imagination lost the store $5k. I would fire her too, if I was confident her replacement wouldn't make the same mistake. I think it's shameful and gross of the woman to file a lawsuit. She clearly doesn't seem to have accepted any accountability for her actions. Further strengthening the argument she deserved to be fired... Lost the store $5k and is now punishing it for holding her accountable. I'll never understand how people can think/operate like this old lady.
she claimed that. She could have called for a security officer to show up. She could have and should have told the customer to wait until the transactions could be approved by a supervisor as per policy. She could have just turned the thief away.
@@bigbadbubba099 The Home Depot does it all the time at the garden register. They leave females of all ages out there. Even in the winter in California. They sit there bundled up, and have a space heater there. The Home Depot does not give a shit. There is always theft, shoplifting, and roll outs of merchandise all the time. They get hit from organized crime groups. I was shopping in a Home Depot last week, and a flatbed of power tools was being rolled out the lumber doors. When I worked for them, it was a daily problem. Their loss prevention consisted of only one person. They need five to eight loss prevention agents in each store if they really want to put a stop to the theft. In all of the retail stores where I worked their loss prevention personnel did not apprehend credit card fraud suspects.
Yeah she suppose to get management involved not process it as cash without management not knowing.. doesn’t matter if she was scared if the guy walks away that’s on him it won’t be your fault.
She allowed FOUR suspicious transcactions to pass her check station, knew the guy was targeting her, and says she "tried" to call the head cashier. That was a lot of time for that guy to keep going back and getting more very expensive items and returning to her for her to just not be able to call anyone else for help. All she had to do was close her station and tell him to take it back into the main cashiers, but she just kept right on processing them. If she were not 72, I would bet she was in concert with the thief.
well did you see the homeless in calif on utube video channels some are really bad she has a home and benefits and job just low benefits she has to have medicare or med advantage
@@mccalejk2 You must be one of those employees that steal from their employers. The rest of the story is she sent a message to corporate expressing her concerns and they brought in outside people (management and workers) over several months to investigate. They quietly fired almost the entire staff. How do I know this you ask?.. My son also works there and is now a Department Head. My daughter was especially happy that they fired her boss. You know, the one she told. She didn't seek reinstatement because she found a better paying job that she really likes.
yeah but this wasn't a shoplifter. This was someone asking her to give him cash from the stolen card, not once but 4 times. She could have done many other things in this instance. She chose to help him steal. We won't know if she was truly afraid, just dumb or careless.
Not what happened! No employer want anyone but security to physically stop anyone! She rang up a sale knowing it was fraud cause she was scared to say something! All she had to do was call her manger over and back away! She should have been fired!
Not what happened! No employer want anyone but security to physically stop anyone! She rang up a sale knowing it was fraud cause she was scared to say something! All she had to do was call her manger over and back away! She should have been fired! And she has no case no lawyer will even try her case!
Never ever try to stop a criminal for a corporation. Let ‘em do whatever. Who cares. You’re going to put your life on the line for a corporation? Are you kidding me?
I agree never risk your life for work. But being scared isn't putting your life on the line. She was unable to do what home depot requires. Check the card against an ID and wait for a manager. She never said she was threatened or felt threatened. The firing is sad but justified.
Not in CA but in plenty of other states, employees and especially bystanders have every right to intervene and take appropriate action. This is why literally nothing is locked up in my area.
@@jarg8 absolutely a good reason to be scared! Not a reason to break the rules. If she had been threatened, she would have cause to sue after being fired but not for being to scared todo her job, no.
Yes!!! As a former in-store HR with HD (retired), I can tell you employees routinely saw fraudulent behavior from customers and were told to process the transaction. This was common in the summer when criminals would enter through the garden department, grab a flat cart and load it up with bushes, flowers, etc., and immediately go to the Returns desk to get a refund processed. Since they couldn’t produce a sales receipt, they were given store credit. They would then use the store credit to purchase whatever they wanted. When I read stories like this I am always furious at the selective outrage of HD management (either in store or further up the chain of command).
@@axehandler114 She report after multiple transactions were made. Had it been done only once, maybe they could've fixed. Regardless, she basically gave away 5k worth of product, and doesn't count as theft since rang it through the register. That means asset protection won't cover it. The only option left was to fire her.
19 years at The Home Depot and I can tell you that I up and quit because of how they treat their people. The primary function of HR is to protect the brand and create hostility and fear of leadership. I will not shop there.
Im a manager at my job and if this happened, im the one who would be fired for not answering her call. You always have to be available to help the employees point blank period. This manager should absolutely be fired for negligence and abandoning her job.
That should be but really doesn’t happen because ASM’s and the big boy store manager also ignore their pages and those stupid little earpieces most places insist on these days.
@@madlilpony2768 yes. Because ultimately I'm the one responsible for anything that goes wrong, especially when it comes to missing funds. If this happened and the big bosses came in here to investigate, very first question they would ask is where was Josh? The employee wouldn't even get in trouble, it would be me.
I'm a manager and I'm pretty sure she can sue. Its the managers responsibility to deal with unsafe customers. I would 100% be fired if i didn't take action to protect the employee.
@@IrishNE40Have you ever been to a Home Depot or Lowes? She was working alone in a huge outdoor section of the store - as is the case for most departments/sections of these massive stores. Good luck if you need help with something…there won’t be an employee around to assist. No one is claiming ringing up a customer is terribly complicated…unless it is a criminal trying to steal and the cashier is all alone and no one is coming to their aid when requested.
She CAUSED it. Running multiple fraudulent transactions while knowing they were fraudulent is criminal. "Feeling threatened" is not being threatened. She's a dummy and deserved to be fired.
This is so stupid. The fact that we have to practically work until we die only to get fired for the store being negligent (not the employee), stores having double standard, or stupid rules is beyond comprehending.
Employee was the only person negligent! She should have refused or waited for management like she is trained to do! She should have been fired! And we don’t have to work till we die! Yours and her bad planning is yours and her issue! The world doesn’t have to take care of you cause u get old! Plan for it when you’re young! I won’t be working till I die and neither will my wife! And we don’t have amazing careers either!
@@chriskibodeaux9818 I don't know what country you live in but it's common practice to care for your elderly. I feel sad for you that you'll have no one. Everyone has their own opinions about this, it doesn't make it incorrect.
As a former retail manager all associates are told to let them go, they can be terminated if they try to stop them. I have one write up in 31 years I was written up because a kid came in my store pointed a gun at men and told me to give him money I was not having my best day I tossed him an application and told him to work for it like the rest of us. I was written up for putting my staff in danger. Chances with this economy Home Depot is closing stores do you really think they want to severance on a 22 year associate her lawyer needs to dig trust they have to file paper work somewhere before it is released to the public or to their associates. Gordmans went out of bussiness several years ago the word was put out to issue write ups to any associates with over 5 years of service they cleaned them out then filed bankruptcy and paid out much smaller severance packages it is legal but it is dirty bussiness practice.
@@dianawalter1446 best reply ever to would be gun toting hold up thief. Not the smartest, but the kind of thing you wished you would have said …a couple of hours later! 🤣🤣🤣🤣 What was the little darling’s response? You sound like a pretty cool lady! 😎😂
Yes, yes there is. I worked at 3 different Home Depot stores in 2 different states. Management was pretty good at the first 2 and treated employees very good. As for the last one I wasn’t in the click.
@@caroltoynbee3122 I quit Depot as a salaried manager after 19 years because of how poorly they want us to treat our people. The HR side of THD is an embarrassment.
Lost her health insurance. Healthy enough to work at 70. You're supposed to file for medicare at 65. Never let people tell you how to do your job. I would have asked, "Is this a robbery?" She processed a fraudulant transaction.
@@thingserik7269You obviously know nothing about medicare. You can apply at 62, but you get less money. Medicare only pays 80% and part b is not free. Many people cannot pay their bills on Social Security alone. Also, someone was shot at that exact store one week prior. Know the facts before passing judgement, it will help you to not be so ignorant.
@@thingserik7269 Do you even know how medicare and social security work? You can apply for social security at age 62 but you get less money. Medicare only covers 80% of medical bills. Many elderly people cannot afford to live solely on Social Security. Especially when you hit the donut hole (yes that is exactly what it is called), and your medications are not covered at All. You obviously 🙄 have no clue. Side note: a coworker at her job was shot just one week prior. Never make ASSumptions unless you are educated on the subject matter.
Initially, I didn't understand what she was talking cash and card (looks suspicous). How on earth did she process a credit card as cash with 7 years of experience. She should be fired mainly for processing card as cash and repeated it 3 additional times. The manager and head cashier should also be fired too. She called and could NOT get help.
That sounds suspicious. I remember an old Dragnet episode when someone was renting apartments just for the mailboxes. Someone was sending checks to someone who used Social Security numbers of deceased individuals. I'm totally surprised that the head cashier, the supervisor, or the manager on duty was not aware of what was going on.
@lesliehuynh7086 I do find it suspicious. Someone used a stolen credit card from someone who is deceased just to commit fraud. All you have to do is tell him that the register says, "manager approval required." I remember watching an episode of Hawaii Five-0 in which some guy went to a bank and was withdrawing large sums of money. This one bank he tries to get $30,000, and the bank manager used a ruse to not giving the perpetrator the money by saying, "there is not a lot of money to cover this check.
im over 70 and a memory expert and can replay and remember even high school and tv and news shows and voices and faces im a freek w a 30 yold brain work seasonal at racetrack temp 10 or so days when busy in ny
@@Dr_KW HD shouldn’t have anyone, young or old working alone in garden centre….. you are implying that it is her age that caused the scammer to be effective. ….rather insulting imo. And there should be a panic button at every register in every department…. One that actually gets tested! And FYI ‘watering plants’ properly could save garden centres a bundle of $$$$ . Have you ever watched how some of these employees ‘water’ ? SMH 🤣🤣🤣🤣
Let her be a greeter at the door. Give her a chair a raise and she is actually a pretty older lady. She can give out lolly pops. I live at homedepot and they have PLENTY of money based on the costs being 40-60 percent higher and the temporary inflation is like what 6 percent or something ridiculous and Biden says "things cost more BUT people have plenty of money to buy whatever they want". LMAO liars
Former HD employee here. This is all typical HD behavior. Supervisors never answer calls for help. When i was a Department Supervisor, they had a meeting with all of encouraging us to write up long term, full time, well paid employees so that we could get their salaries off the books. That company doesn't care about employees at all. So glad i left.
Then you stop the transaction until one is reached you dont just say ignore it sure heres thousands of dollors in merch when you can only pull out 5hundred at an atm she knew it was not a thing to do and sis it anywase she is lucky she didnt get charged
Wow! I get the best customer service at Home Depot. I will literally wait 20 minutes on someone to help me because the service is much better than Lowe’s.
I've been a cashier for years in high school and college. I've never once heard of "processing a debit card as cash". What does that even mean? I can't even comprehend how that would work 🤔
I was wondering this, too. I work with a register and you either hit cash, or credit/debit. If you select cash it doesn't let the customer tap or chip the card. Odd.
Still don't get what processing as cash means. I think the customer "bought" the stuff with a fraudulent credit card, then came back and asked for a refund processed as cash. That would make more sense. I just surprised that the home depot system would allow that. And how the hell did she have that much cash in the drawer?
I was curious how I asked Google. As a result I found this on Reddit. "the customer will tell you about this new payment method called the cash card and they'll show you a random card. How they get you is that they tell you to type the total amount into the computer and then they'll tell you to hit the cash button, then after they'd swipe the card at the pad. They'll tell you that after the beep when swiping the card, that means they have paid"
She shouldn't of run it. She should've stood her ground. They always tell you not to hit the cash button unless you have cash in hand. I've worked retail for ten years. People like this are pretty common. Management will tell you the same thing. Do not hit the cash button unless you have cash in hand. When I worked at Walmart, this happened to a few casheirs that I knew and they got fired. It has nothing to do with age. It just simply has to do with the fact that she didn't do her job.
well not a hard job like dollar tree i work seasonal fast on a horse race computer in ny but not many days im a senior maybe the cash was so it could be refunded in cash but if the card was charged where is the loss the card pays the store phony or not
@@timg2973 Seriously? And how old are you, my dear? Kudos to this senior citizen for having the gumption to work . As for ‘decisions made when younger’ … haha! The world has changed so much even since ‘2020’ that it wouldn’t matter one iota what decisions were made previously. Hoping that your life goes according to a ‘plan’ …..maybe even one that you had a part in setting up, but don’t bet the ranch on it…🤣🤣🤣🤣🤣
Home Depot historically treats their employees poorly. I've know many people who've worked for them. They do not support their employees and unlawfully fire people all the time. I hope she wins her lawsuit.
Working at depot is the same social structure as high school. I worked there for 13 years and for whatever reason I was never accepted. They also dont pay fairly. Multi billion dollar company that gives out nickel raises. Im so glad I no longer work retail anymore.
im over 70 just low income but low rent work seasonal 10 days raccetrack jeep mind busy meet people on co,puter betting screen handle money she didnt have a job like a supermarket or dollar tree 20 an hour we have many in stores older then that and a 90 in loisiana got 200k go fund me from news reporters help in cart job at market
Josefernandez ...Don't worry about young people. There are way too many of them that don't want to work a 20 hour job and believe they should get money shoved down their throats.
Older people, in this economy with inflation high, jobs cutting people, and wages not keeping up with the cost of living how is my generation going to save money?
@@Josefernandez35563 life has a way of throwing monkey wrenches at you. There’s nothing you can do about it except get up, dust yourself off and get back on the horse. I’m sure she doesn’t want to have work. But the cost of living increases always is more than raises! So technically you’re always behind! She could have had a medical situation that put her back at work. She could have had a horrible divorce. Or she could have been a stay at home mother whose husband did have good money matters! You never know what life is going to bring you. The way things are going! Young people today will have to work until they are in their 70’s. Retirement age for me is currently 67. It’s gone up twice in my life time. From 62, 65, and now 67. Not too far off 70!
So she's fired because Home Depot didn't have enough supervision of their store. If managers and supervisors were paying attention to their store, this would not happen. Corporate excuses.
the store dosent lose on that if the transaction goes thru he wanted cash put back on the card yes he didnt want the item or wd have stole maybe refund in cash
And this is one of many reasons why I regret having worked for Home Depot. For a whole year, management took advantage of me, played favorites while treating me like garbage and ignoring my concerns about my vulnerability as a cashier. I got written up for a situation very similar to what this lady got fired for and I can confirm that management only cares about imperfections and will exaggerate every mistake to make you look as guilty as possible. I resigned before they could fire me because if I stayed, I would’ve been fired for strangling the front end supervisor.
Since she tried to contact a supervisor and got no answer this is not her fault. Supervisors in a building that big should have a cordless phone with them they can be reached on at all times, I hope she wins a ton of money in her lawsuit.
They do. I had a customer with a fake card get mad at me for not taking it. The manager ignored me when I called as well. I refused to work in garden again that year. Another employee came up and the guy left.
So what was her excuse for the second, third and fourth time??? The guy LEFT and she didn't then go to a manager. Also, how do you expect anyone to answer a call if they are on the other line, with a customer, in the bathroom.......?
@@BGI-Pacific Watch the video, it was the second time she knew it was a scam and she tried to call a supervisor with no answer and it was 3 separate transactions, not 3 or 4 different times.
Her biggest mistake was not closing her register after the first transaction. Just walk away when you have the chance. Then go rip the manager a new one for not answering the phone and leaving her alone with weird customers.
@@WaterspoutsOfTheDeep exactly. So many things she could have done. I have been in a similar situation at HD and you can call any manager or supervisor not just your head cashier. Also let them know that you have to get a manager or store manager. 😂 likely they would have left and tried another store. Just be polite and firm.
I’ve worked in retail a good chunk of my life and from the way I see it, she got fired because of improper cash handling rather than ageism. Big corporations train you to be familiar with the money you take. If you’re not receiving cash, then don’t hit the cash button. If you suspect fraud don’t complete the transaction, etc. Although I don’t like Home Depot for a variety of reasons, this seems very cut and dry. As far as not getting the same pay as a new hire. That is also a common business practice. It’s a managers responsibility to keep their employment costs low so if you don’t ask for more money, then you’ll probably stay at the lowest rate possible. It’s good that she checked in to see how much the new hire was making since employers can’t share wage information of other employees. However I doubt that this was the reason she got fired. I know she mentioned it took a month or two to get that pay increase but usually with larger corporations it takes some time to get everything approved through the bureaucracy. I feel for her. But this is just my point of view on everything.
I worked as a cashier at Home Depot while in college. I don't know why she would cash out with the first card when the best option would be to have them go to the customer's service section. In hindsight, it's also easier for a cashier to have them go to the customer's service area because "it would need the manager's approval, I can't do this with thw register." Or some other excuse that will have them go inside and deal with folks who deal with stuff like that.
There should be a class action lawsuit. At the Home Depot I worked in, I witnessed a similar incident. They discriminate against people who are aged, and have medical problems covered on FMLA too. The managers who never answered the phone also should be fired. The Home Depot also States in the training do not approach. Do not touch, and do not intervene. At the store where I worked someone who did not intervene suddenly went from a full time 40 hour per week position to only having a few hours on the schedule.
@@malnorfleet4925 It may have been done under duress. I worked as a loss prevention investigator once. We had a case where the cashier was threatened by the customer who knew where he lived. The customer told the cashier to do something we caught or he and his family would be injured. The cashier then complied. In this case they do not tell you everything. The cashier here could have been threatened. The Home Depot leaves women employees outside at the garden register alone all the time.
Processing the transactions as cash makes them suspicious that she could have something to do with the fraud but the real problem is that Home Depot doesn’t want to pay for an investigation so it’s usually cheaper to fire an employee and make them fight not only for just compensation but to clear their name.
Basically they go to the checkout line with the products they want to purchase, and then try to convince the cashier to input the transaction as paid full in cash without handing over any cash. It sounds like she tried to call her supervisor over but he/she brushed her off or was busy doing something else.
I don't think her lawsuit will go anywhere because she rang up a card as cash, when it wasn't cash and she knew it wasn't cash. Four times. She, at a minimum, had to deviate from the proper processes put in place at that company to ring up cards. She had to have known that at the end of the day her drawer would come up short if she did that.
@@oceanside88 - If I felt threatened and no one was around I would lock my register and walk away. She didn't have a gun to her head where anyone was forcing her to key fraudulent information into the register 4 separate times with a timespan in between each time where she could have walked away. She could even have walked away while the guy was standing there. Just press the button that locks the register and walk away.
@@oceanside88 The man left for 30 minutes after the 1st transaction that gave her plenty of time to lock her register and go into the main store. Instead she stayed at the register and rang up 3 more cash transactions when the man returned.
@sunsprite4545 have you ever been to the checkout booth at a local home depot garden center it's the size of 2 shopping carts. If he followed her in there is no way to get out.
I was told by Eugene McKibbon (RIP), my college Economics professor (for both micro and macro) that a man that works in Corporate America for an entire career isn't worth anything if he doesn't "get fired". As a young college student, I didn't understand, however, after having spent a career as a CPA/Financial Statement Auditor, I understand now. DO THE RIGHT THING and you will have problems "on the job" and just might get yourself fired. Maybe it's time to consider WHO WE spend our hard earned money with. One strike for Home Depot.
Ok, so the guy left for 30 minutes after the first sketchy transaction, and she didn't get security or any other person to show them what happened? She already thought there was a problem, so why didn't she bring it to anyone else's attention? Hmmmm...
she showed a mental lapse and loss of money the reaon for term where is discriminaton she had the job hiring forget it i was only 50s and discriminated cant prove anything since they had older people i filed w human rights
The guy sounded hostile and she shouldn't have to risk injury or her life to stop a shoplifter. Plus considering her age and fragility, I won't be surprised if the guy could've easily overpowered her. And then in addition to that her training told her not to interfere because employees should not be risking themselves over merchandise that can be replaced. She also did try to call those above her to help back her up but no one answered her call, and she did at least keep the receipts of the fraudulent charges as evidence of what happened. She did what she could in that situation.
@62Cristoforo she processed a credit card as a cash transaction 4 times. Any store would have fired an employee for that. It's different than letting a shop lifter go.
@@62Cristoforo In this situation, it's her fault for processing fraudulent transaction 3 times. She should get a supervisor or a lead cashier approval.
@@62CristoforoShe complied with fraudster’s demand while not under any verifiable threat. There is no display of weapon. The fraudster didn’t physically force her or threatened her with bodily harm. She had ample time to escape between 4 visits by the same suspect but didn’t. She just keeps ringing him up multiple times. It is hard to believe she is not in on this. She deserves to be fired!
The raise shit is real, I had to talk to my hr everytime new hires came in. Why are they getting paid the same as me when I was already established for years
Home depot fires you for even attempting to stop shoplifters, but also fire you now for not stopping them? 😂 Easiest money she'll ever make. She can retire from this
This is simple. She will won a discrimination lawsuit and the manager who didnt help her should be fired. Also im on the old ladies side bc things are changing so much this day and age, but when has anyone heard anything similar to "using a credit card as cash"? How is that even possible.
I currently work at a Home Depot and the amount of corruption and cover ups are unbelievable, we had a manager hit a girl with a pacer machine and went unreported, osha was called but nothing happened. Iv worked there for six years and recently got a raise…but so did the new hires…
I'm a manager at a retail store and I always tell my employees to never attempt to try and stop someone from stealing because the product is insured and we can get back but your life we cant.
Um....she helped him steal it. She rang up the transactions when she admitted she knew it was fraudulent. All she had to do is say my register isn't working and I need to get my manager
Back in the late 90's we had a shoplifter running out the door. One of the female cashiers got in front of him trying to block him. He punched her, knocked her out. She was in her 70's..they fired her because were not supposed to interact with a shoplifter.
This shit happened to me. I got told never to stop shoplifters, but also told I have to try and stop them--by giving very vague and often contradicting ways on how to do it. Customer service them! ask for a receipt! stare at them! Watch them! No, don't do that, we don't want you to get hurt!
Maybe you didn’t hear the part that she called her manager/supervisor but no one answered when the thief came back & she made copies so they can trace the person but more importantly an employee a week earlier was shot to death when he tried to stop a thief & the murdered employee was a lot younger & stronger than her & the man was getting angry & was angry she called her manager so she was understandably scared & wasn’t going to risk her life to protect merchandise. Btw she complained a little earlier about a new younger employee getting paid more than her, she got the extra money but conveniently this situation happens a short while after her complaint & she gets fired. Please try to listen to the whole story before reacting next time.
@@tracymorgan5386 she knew it was fraudulent. A logical person would stop after the first transaction. Manager don't respond? Walk away, or tell him she can't take the card, or tell him to go to the main register, or tell him card declined... etc... she wasn't able to deal with simple situations that came up at the register. People these days don't learn from their mistakes and blame others.
@@tracymorgan5386 the dollar an hour didnt mean anything she pays little taxes unless full time and gets social security also the kid killed was a few ears ago
Have you ever worked as a cashier? Some customers are exactly as this woman said…intimidating, scary and she called her supervisor who didn’t respond. If anything, the supervisor should have been fired.
@@daviddiehl-gy2sqif she was scared stay home?? she can't afford to stay home she has to work during her golden years because SHE CANT AFFORD TO RETIRE. & now she's fired.
Age has nothing to do with this. She is a liability at the register. If i was her manager i wouldn't put her on the register after the first 2. She is a perfect mark for people doing this. I was a retail manager for 15 years. This kinda stuff is common. And ive had to change peoples jobs a few times due to them not being able to stop being "scammed".
So she did it the first time then didn't tell anyone until the guy came back and made her do it several more times? HD may treat employees poorly but they have a point here.
I worked for Lowes and they tend to be the same as Home Depot. When you really need help with something it goes on deaf ears and they hold you responsible after the fact.
She's in her 70s she should have Medicare long ago. My guess would be lock the register and walk away from him. Maybe the garden center should have more than 1 employee there for back up and security, the supervisor needs to be able to answer the calls from employees,
People keep saying this, but that leaves the garden center door wide open for people to walk out with stuff, if she's the only one there to stop it. ...And obviously shouldn't could call someone else to come cover if they don't answer her when she does.
she had it it comes off check unless like me your too low then medicaid pays it and med advantage unless she refused it at 65 cant be self pay is impossible
I worked at Home Depot in Canada. I wanted a job there because HD pays more hourly for retail work but I didn’t want to work as a cashier for this exact reason. The transactions there can be very large amounts and the thought of handling the responsibility of large cash amounts made me uncomfortable as lots of errors can be made because the expectation is to serve customers quickly at checkout. I also received a high starting wage as a young student. Most people only accept what the company initially offers but I asked for a higher hourly rate and it was accepted with no negotiation. Home Depot has comprehensive training for new employees but it does have its faults. Cashier jobs at Home Depot should be treated with similar money handling security like bank clerks because of the high amounts of money customers pay to purchase from the store.
Companies like that like to leave people alone, knowing that they’re at risk. They offer no kind of support. Is damn if you do and damn if you don’t. Heartless and cruel.
Love how majority of the comments here are completely ignoring the fact that she felt threaten and scared, and called upon a HR/supervisor for help but nobody came. Which is why she went through with the transaction. My only gripe is that she didn’t immediately go physically find a supervisor after the first transaction. But other than that those who say she could just run away it’s not really a possible option for her. You don’t know the state of mind that the suspect was in. Criminals have k¡lled for less. Don’t blame her for valuing her life.
Who cares how she "felt". The person didn't make an overt threat and even went away after the first transaction. Did she go to a manager after he left that first time? No. She could have simply had the sense to unplug her terminal and say it wasn't working. She could have made any number of excuses. She was incompetent and that was the reason she was fired.
