HOMEOWNER GAVE ME ULTIMATUM SO I FIRED HIM | CUSTOMER WENT TO FAR! 

HAPPY EASTER SUNDAY EVERYONE ✝HOPE YOU ALL HAD A BEAUTIFUL RESURRECTION SUNDAY!

It’s awesome to see your dad there working with you. He looks like he’s getting around good and healthy.

I like the concept of firing a customer. Just because we provide a service doesn't mean we have to be shit on.

You are lucky to have freinds that are willing to help when you need help but it is nice of you to return the favor.

When customers start getting very demanding and unreasonable I have no problem letting them go because every customer that I lose there is always two more to replace that one

Sorry to hear you lost a customer but they were being unreasonable! Great job by the crew! Thanks for another terrific video! Wishing you and your family a very Happy Easter!

Roller coaster ride of the landscape life. Lose one, gain two.

I live in Indiana the weather is crazy ... you can't mow in the rain.. we have had snow,, rain... all in same day.. its nuts... some days it snows,, some days it rains,, high winds,, it just is what it is... No one deserves to be yelled at ... cussed at..

A good group of people makes any day a great day!

We used to dump wheelbarrows of mulch in the beds but switched to using the 10 tine bedding forks and working out of the wheelbarrow. Just sprinkle it on as you fork it out of the wheelbarrow. You use a lot less mulch and it goes faster.

You are not wrong Spencer! He was out of line! I would also not bring him back!

Maybe a little hack, put a tarp on the ground behind your trailer that way any spilled, mulch, sand, topsoil...what ever, lands on the tarp & not on the street or parking lots.

That stinks about grumpy customer. We're in Missouri and we just couldn't get our lawn done. Then had to wait to dry some so we don't leave tracks in the yard. I just got my first mow done when usually it's prob at 3 times by this point. Luckily my neighbors understood because we were all in the same boat. It's kinda silly to get so worked up about it.

If they pay you good money,more than relateable customers,than you try to accommodate them if not you made the right choice.A tip for the edges,don't use your foot use the back of a flat head or bow rake.

Great video. Shawn probably better off without that customer. I know you are probably like me and want all the customers you can get. However sometimes some aren't worth the heartaches. It may be a blessing never know what God was watching out for you.

You know it's cold when the mulch is steaming

U r a nice guy with class. !!

I use a fan rake to smooth out

I will be interested in a follow up video if that guy calls you back in a couple weeks. Thanks for the informative videos. 👍

BEAUTIFUL

compost decreases the Nitrogen levels because the decomposing material use's it up, do you add N to the bed or on a latter date ?

customers act like losing their business is going to break you

Lord knows the rain keeps food growing 🙏 so no way I'd mow in the actual rain

Looks like it's about time to bite the bullet and get out on those lawns when it's not downpouring. Last fall when had rain every week, you just got to spot mow where you can and spin or push mow the super wet spots bi-weekly. Looks like it's going to be a mess once you do get out on them. It's too bad about that one customer but you don't want any repeats.

Nice teamwork amongst competitors. That steaming mulch looks like you're spreading asphalt.

Not cutting grass in the rain!!!! I think our local council in Barnsley UK wait for the rain before they cut the grass.

Send some of that rain out West. They have having a severe drought…

That dark mulch looks so pretty

Nice job Good to see that other firms and people will help and give there time when you need them too it looks rather wet there its been a funny few months here in Chesterfield,Derbyshire, England have been cutting grass since the middle of January but had a cold stormy Feburary but since then not been to bad also I work on my own and can only take on work that I know I can do on my own all the best

The customer should not have said the things he did, however, he had every right to be upset. If you are 4 - 5 days behind schedule that's not 100% to do with the weather and you know that. A customer of 4 years who pays his bill should have been taken care. Some contracts make so much money they wave off a customer here or a customer there because they're making money and don't see those customers as important. Customer service jobs are not just about a job, but how you make your customers feel. I've got over 20 years experience in various customer service jobs. I spent 12 years as a contract security supervisor. I have dealt with many, many, many, a-hole customers. A lot...LOT of them. But you bite it. You do what needs to be done to satisfy that customer. Others might be a little annoyed but that's better than losing a customer. And if you have a history of being behind... get better at that. Figure out why you're behind and fix it.

Great content, lots of wisdom.

Tell him that even Jesus didn't work in the rain!

I have that happens I just stand my ground

Watched this last night. Later after watching it, I got a frost advisor warning. Woke up early this morning nothing, but around noon we have snow. They were calling for rain today. Im in Virginia. I think you sent me your bad vibes over here.

hahaha all in a lawn serviceman's career! Wait until you have customers neighbors walk down to you, and talk down to you demanding that you make alterations on your clients yard because they don't like something, and then start dropping c*nt bombs on you and physically attacking you. Be safe in this job, keep your tools handy, they may have to fend off an attacker at any moment!

Happy Easter to you and the family and kids i like the video you and TQ do

Happy Easter guys great job

To bad it was to wet to use the mulch force

Love program from Australia 👍🇦🇺 One door Closed, Another door opens, Your here short time, not a Lone time 😀 enjoy in what want to do in Life. A simply business opportunity always exists. 👍🇺🇲 Because I have Lawncare business for last 30 years.

👍🏾

If the customer said today or else didn’t he pretty much fire you ?

Never do business with anyone who feels comfortable verbally abusing you. The money is not worth it. And in the same vein, do not swear on the job. Stay as professional as possible. Your reputation will follow you. Be safe, be well.

I would have sent a crew over to cut it. Leave muddy mower tire tracks up and down the lawn and wet sticky grass clippings on the driveway and walkway.

Look. We don’t need to put up with crap from any customer. There’s literally thousands more. Customers don’t realize (nor do they care) the variables of weather, labor, equipment issues ( if you can get it) and so. Plus they think your business will succeed or fail based on their account. I literally have a waiting list. Been doing this since 1995. Cracks me up when a customer thinks they have leverage to get you to do what they want when they want it. I drop them in a heart beat and there’s 2 more waiting to take their place.

It’s impressive that all of your are in business for yourselves yet you help each other and make one another more successful. That’s camaraderie. That’s the one thing I miss from my military days. Well done gents, well done.

glad you did not delete the dumping part , that will also show even pro's have their little upsets. A bad customer can destroy a CO. and the respect of other businesses owners

As believe the enemy will use our emotions against us glad you did not return any words GOD bless

Hi everyone. As a licensed plumber when I would do side jobs for friends or older people. When I was done most of the time they would ask how much or try and give me money. I always told them I work for food. I think the best payment was I did some work at a neighbor ladies small church she attended. My family and me were invited to a nice potluck dinner there. And they gave me a nice card that a lot of them signed or wrote short thank you notes. Very sweet. Very nice people. Sincerely Ed from Chicago 😁

I'm a new subscriber and I do daycare. One of my boys loves your channel. He says if we lived by you we would come and help for donuts and hot cocoa. We like to play in the rain and mud. We can help push the dirt with the big forks! Carry on men!

I have the upmost respect for you standing to your principal and commitment as a person and customer service policy to all of them and not catering to one. Over another

I fully support the decision and stopping his service. That being said you can't fire a customer, he hires you not the other way around. I know its semantics, but still the grammar of it all bugs me saying you fired him. You dropped that A-hole, not fired.

How awesome that the other guys all came out to help on a rainy day. Sorry that you had to let go of a customer, but, no one needs a “Karen “ costumer. As always, looks great! Be safe out there, and hope You all had a wonderful Easter 🐣

Love you guy’s. Great American work. Edit: Glad you didn’t delete the screw up, that’s working. Shows your normal people. Exceptional people, but normal.

Glad to know there are unreasonable people, not only in North Georgia but elsewhere🤔 You are absolutely correct, one door closes two will open🙏

Same just happened to me customer said he has a snow Removal credit leftover. It's just a small driveway I do for $40. He said if I don't bring the $40 credit he's going to take me to small claims court. I told him it would just move over to next winter and he got pissed.

I really hate when people pile mulch up to high on tress, stunts their growth and can kill them.

As a born again saved by grace man I try to be at peace with all men as much as is in me. there are things and people I absolutely won't tolerate at all. I won't be bullyed , cussed like a dog , cornered up, or extremely disrespected . all these things I normally wouldn't do to people and demand the same respect. may the lord keep blessing you your family everything you endiver to do. nanna and papa love you folks.

lol spencer we have fired 3 this week, I’m guessing they think they live in a the weather is perfect area here in stark,Ohio. I believe the weather records for April was 12 days with no rain,and my is turning out the same.

From experience don’t go back and service those customers! They disrespect you once, they’ll do it again!! I’ve had that happen to me

You dont really fire a customer. You just resigned from your job, thereby cancelling your contract.

Happy Easter and may God continue to bless you, your family and business

I work as a domestic cleaner in the UK, I took on a customer, and for a few weeks I kept finding cotton buds under furniture, under cushions, even under the microwave. I asked why she had "misplaced"so many around her home, she admitted to placing them under items in the house as a,"test",recommended by a friend of hers, to see if I was moving items to clean, why didn't she simply ask me, I never returned after that day! Seems a small issue, but you have to be trusted in your employment, not be set silly "tests"to pass!

Lol, this time of year you get so many calls & so many complaints bc everyone wants it today. You have to show patience & calmness to not get emotional or overemotional. Hard to find enough people to meet the demand up front (hence bringing in good friends sub-contracting when you're in need of a little extra set of hands - scratch each other's backs). Getting new employees comes with a whole load of tough issues & training & a lot of hiring/firing to find the really good worthwhile ones. Tough to say no to customers, but sticking to your list & doing the best you can is a great attitude & approach. It's just what you have to do. Granted -- since our business is constantly fighting weather & racing to get jobs done before the "next holiday," I try to reach out to folks beginning of a busy week or as early as I can; to ask -- who is hosting a gathering, or desperately needs a cut. If they are long-time, or loyal customers & giving you good business, we will switch up routes a little to accommodate whoever needs us, within reason. Again, everyone wants their cut or mulch or CleanUp on time & yesterday -- But, being honest with people with as much advance notice as possible (within limits of this business) & trying to hit the clients who really need you first, goes a long way. People appreciate that (just a thought, for when things are crazy busy). Sometimes you can push off a commercial lot or someone else who just doesn't care as much (especially if you contact them & explain situation ahead of time as well. Pushing them until next week, allows you to get to & keep customers worth while) -- But, we all have clients who just don't care about you or your family -- "You're hard workers -- who do awesome work!" Until you can't meet some unreasonable request & then, "You're trash & replaceable" -- not the clients you want to work your tails off for. Those people are really tough to not retort emotionally & waste your breath on. Just got to move on & keep tackling the next ones. Good work guys!!

Fire a customer? You mean let a customer go. You didn't hire the customer. He hired you.

ON. I. LOVE. WHICHING. Y'ALL. WORK TOGETHER. Y'ALL. ARE. DOING. A WONDERFUL. JOB. IT. IS. SO. BEAUTIFUL

Customers really have a way of brightening your day. Great to have friends help you when you need it. Keep up the great work. 🇺🇲🦅🇺🇲

What customers don’t realize is that they are very easily replaceable! It’s a thousand times harder for them to find a good contractor then it is for us to find good customers! Some one gives me an ultimatum, I say have a good day!

Happy Easter 🥚🐇. Nobody can snap a finger to end the rain to sunshine. If you can do it then the ground will stay wet. You lost a customer but there is another new customer in the wings. The word of mouth around town this old customer might have trouble finding a new customer. If he does it might cost him more money for his landscaping. You are all doing a great job on the wet days.

Can't stand customers like that. We as landscapes have no control over the weather. They got to realize they are not the only costumer.

Yes that is a great idea 💡 asking other companies to help but what it they say they will help u but never show up or return ur calls??????

Sean, go to the boot store and pick yourself up a can of mink oil for them boots. Should help keep them feet dry on them rainy days.

Got to give you all the credit in the world you handled that customer with class, the customer isn't always correct and they don't run your business congrats and get r. done,,,,, Happy Easter .

Happy Easter Shawn & Savannah! Great job in spite of the weather, and Thank goodness for friends & family that can help you out when yo need it! It was fun to watch!

Hey there Sean and TQ. one of your young fans has a lawn service and has started his own channel. when you have time,check him out. we love watching your videos.

Just another thought from my experience as a crew manager when I worked for a high end company in Atlanta. We would get requests to do maintenance visits all the time from clients for holiday parties, events etc. Most of the time they gave us one to two weeks heads up. Most of the time the owner and I would tell them we would adjust their visit for that week or add on extra visit for a small fee. Most of the time I would do it myself or have our small enhancement crew do it so the regular crew could stick to their schedule. The route I had for 5 years, I only lost very few accounts. We found it was easier for us to make money by trying to keep the clients we already had vs the risk and cost of new ones. But most of our accounts was high percentage of the revenue for our division. But we had flexibility with multiple crews and personal so we can do that so from your prospective as a owner operator your limited in that sense. Plus like most have said you will fill that revenu up and fast no doubt. Did he communicate he wanted his done for Easter ahead of time? Or was it just him thinking you could work that week in the rain and weather lol. It's hard to let go a long time customer like that. I felt there should have been better communication ahead of time. Maybe going forward in your contracts. You could state * if you need your property service for a holiday, party or other event, please advise 2 weeks prior so arrangements can be made depending on weather forecast *

Landscaping is a luxury service. I have actually told customers they no longer qualify for services. This passes them off. The next knife is to inform them some one is offering to pay me 3 times the amount I currently make from the same or less, amount of time I put into your property and they are not a DICK. Good day click and block. I DO NOT PLAY.

I absolutely love you two.... I wouldn't take that ...thing... Back either onto schedule He might do that again.... Geeze. You all are too busy to Be puttin up with that anyhow!!! Keep plugging...

You did right firing that customer. Start slinging the POS and SOB it's the end of conversation.

God is an Awesome God...Enjoyed the fun you guys and TQ did while working and enjoying each others company working together as one "family business",,,Love watching these videos .... Great Friends and Family are sometimes hard to find but once you find them keep them happy and loved and always show them they are appreciated...GOD Bless

Nothing says, "I Love the Lord", quite like cussing someone out over something they absolutely cannot control. Like the weather!

I love everything about this video! Setting your boundaries, the donut banter, the tips about working with other companies and being there for each other! Thank y’all for making videos 💛💛

So I take it this customer was in a big hurry with his lawn because of the easter bunny & not because it was Jesus rising from the grave? I would definitely hope no true Christian would behave that way.

Some people think because you are performing a service for them that you will take any crap they dish out. Almost as if they own you. That's NOT how the real world works. Understanding, politeness and respect go a long way in life. Plus if it's raining no one and I mean no one on Easter coming to your house is going to stand in the rain to look at your grass! LoL 😅! Customer is a jackass and you're better off NOT dealing with that one. His wife will be on HIS a** about the grass and yard looking bad very soon. The greatest revenge ever created! LoL!

1st of all that Customer should have given you a few days notice, and not to tell you the day before a Major Holiday. That is wrong for him to think you would drop everything you're doing and cut his grass. So he wanted you to put off other customers just for him WRONG. Let's see how he will do with another Laen Care Service. Bottom Line Customers only care about themselves. Let something happen or go wrong let's see how they care about you then. He is probably catching it from his wife because he forgot to get yall there a few days before Easter. Lol.

You don't fire a customer. You quit. Massive difference. You don't fire someone that pays you. Not that you were wrong. I don't blame you one bit. But you quit.

@SpencerLawnCare Where were you at in Ohio? im in Practically Dayton Ohio... Im also a Lawncare Tech and yes the rain has been setting us back Alot here on Mowing, or any work really.

I was just wondering where y'all are... I just commented on another vid asking lol.. now I know.

To the people who say they have a waiting list. If you didn't have a waiting list, would you handle things differently? And try to keep the customer? Of course you would. So heres a brilliant idea. Try keeping the customer and for those on the waiting list, get another gang together. Make more money. Have more power. Take on bigger jobs. And if you say thats too difficult, then im not sure you are wired up correctly to be firing anyone.

That happened to me too I'm almost 70 years old but I'm not your slave use the guy that has 10 accounts and is never late but he can't cut 60 accts a week like me because nobody likes his work almost 40 years doing this and this year everybody is going nuts they want cheap but their is no more cheap 😜😜😜😜😜😜😜😜😜

What? With that swamp and saturation and constant rain you couldn’t/wouldn’t go mow that ex-customer’s lawn today? You should have invited him to come help you with the mulch…maybe then he would understand. Sorry you had to deal with this negativity. It really does not need to happen. We can excuse it as part of the job, but it really isn’t. Glad you could take a deep breath and be the best person you can be.

It’s great to have good friends. You are a reflection of your family and friends. So chose your friends wisely. Awesome job to all ❤❤😊

You should have a mask on when working with that compost .....Nasty, breathable bugs in that stuff. Take care

I had to stop the video to see if you had a mercy store because that hoodie you are wearing is nice! I went on to continue watching your video and decided to subscribe to your Chanel. I'm looking forward to miss videos.

You can't mow saturated grass, no matter what holiday is coming up. Kudos for you for not allowing customers to dictate how YOU run YOUR business.

Some people are entitled and think others should jump when told. Like a child that can't accept being told No.

Love you guys. But please wear masks when you are shoving dusty garden filler of any type. I’ve lost several friends from lung damage from just a couple years. You are doing it weekly. Please take care and keep up the wonderful work.

I looked up about Ford not allowing the ordering of new trucks. The only thing I was able to find is the Maverick is the trucks that can't be ordered. I would look farther into this.....

Hi, your people are doing a good job as are you. But I would like to say one thing: what I keep seeing is that people are piling up around the tree trunks. In this way, however, one only achieves that these fine roots form at the top, instead of forming them in the lower layer of earth, in order to be able to survive dry phases. I know it like this: you form a ring at a distance of approx. 50 cm around the trunk so that the water can collect there and slowly seep into the earth. This is how the tree grows its roots downwards to get the water it needs. Just thinking about it from me. Greeting from Germany :D

I’ve let go of 2 customers. They would never answer me then no notice wanted yard cut at stupid times. It was their own world I was just living in it. They would always wait 1-2 months to contact me and tried to fight my overgrown fee

Simone like that is just this exact situation waiting to happen. Honestly it’s surprising it took four years…but that also lends itself to him probably just having a bad day…at least I hope it’s that simple.