@@rosemarymee Alex is good too, but I like Ruth. As point in fact I also like what you call her squeaky voice. I actually find her voice quite pleasing; I could listen to it all day. I would love to meet her!
For once we have a hotelier who knows and admits that his poor taste should not be used because it's not the guests' taste. I so appreciate that. And he's on top of the money with full understanding that it's a business, not an extension of him. That's refreshing.
The Polish guy should do the rooms and have the English girl do the administrative work because she speaks English and he barely does. It only makes sense.
@@Aussie00 obviously preferential treatment. I would say the only problem with his partner cleaning is he’d be crap. But the girl definitely should be in reception!
The first thing I was taught in Switzerland at a conference centre catering to 1200 people per meal, was laying tables, and professional waitressing. The serving team was taught how to give proper service. This training has stood me in good stead throughout my travels and home life. It is astonishing how casual food is plonked on tables in a lot of these guest houses.
I appreciate proper service as much as the next guy and have always only found myself on the opposite side of the table as the servers, but I think it may be a bit disengenous to expect world-class service from minimum-wage workers at a guesthouse (although I am quite sure that some of them are quite fine and acceptable), any more than to expect "plonk" style at Eleven Madison.
I was a volunteer with no experience. At the conference centre all delegates joined teams for service, cooking, clearing up. We were trained and supervised by professional people. At age 22 I knew nothing about serving or cooking.Whatever you earn you can place food from right, clear from left and be polite. It is the guest house owner's responsibility to show workers how to do things properly.
Glad to do it, although other than better quality which I can upload at some time, that's about all for the Ruth Watson episodes. Some are highly re-watchable however, so perhaps you would enjoy them a second time!
I know, I'm a bit late to observe (2006), but I always like Ruth Watsons interventions. Right away this Richard already touches me somehow by his Honesty about People complaining; then his way of accepting criticism; about seeing the Hotel business as, ....well, 'a place to Sleep and be fed in the Morning. The way he appears so direct, almost rude, moves his body, I am already convinced at min.12:00, he has an Asperger. Well, congratulations to him for his entrepreneurship and asking for Help!! His positive way to listen to Ruth and getting along well with his employees, are promising! The change of the Room was s p e c t a c u l a r ! And Ruth again, has solved admirably 'this case'! ....and like her Pearl colliers!
That made over room was a completely beautiful transformation, and the curtains and view from the window was also beautiful too. I would love to spend time in such a lovely place that his.
The owner reminded me of a Mr Bean, so awkward! The reveal of the made over bedroom literally made me gasp, I wasn’t expecting such a change. Really enjoyable episode.
Assuming the worst about the customer makes no sense. Saying he won’t change the decor if people will only wreck it up assumes that he doesn’t care about the customer. The thing is, if the customer sees a nice product, they’ll treat it well. If they don’t, they’ll just do like the complaining customers and not spend any time in there at all. The thought of him buying a second hotel horrified me. He attitude won’t change. He seems like a very disinterested person. I will remember this guesthouse and never ever go there. Kudos to Ruth for trying with the limited interest he has in his own product.
I wondered why It was called Blossoms as there were non in sight. (window boxes, hanging baskets and the like) I wanted to know how many of his bookings are large family groups. Not many people can afford a holiday for 4-6 people? Too ambitious for his own good.
@@roberths7282 Well they are different people with different experiences, so obviously what is relevant or pressing to one may not seem quite as to the other. Also, we don't know what issues were addressed that did not make it to broadcast, i.e., what was left on the cutting room floor (yes I know that it's all done digitally nowadays, even in 2006!). Thanks for your thoughts.
He’s good at keeping a doss house. He can keep his concept (but a bit less “pack em in”) 2/3 max in a room then with pristine cleanliness EVERYWHERE! He’s no concept of pride OR respect for clients, staff or himself. Actually good quality food doesn’t cost that much more than what is just crap. Local has a better carbon footprint. He does have likability so hope he grows into being a bit more professional and hospitable. I’m sure at the moment H&S would not pass this. There must be a minimum standard?!?! He has a gorgeous building. In York!!! Treat that building with love and respect inside and out. Embrace what you have and success will follow! 👍 good luck 🍀
I would tend to think that it's best to reach beyond your grasp lest the moss begin to grow beneath you. If you don't put yourself out there you will never grow.
Holiday accommodation should be at least as good if not better than that of what you live and abide in. Clean and comfortable first and for most is essentially important as a paying guest.
I would tend to disagree. I mean to cast no aspersions by this, but that's always been my experience in higher-end establishments. It is meant to suggest that the towels are fresh and clean and have not been left behind by the staff in error in the bathroom, with the result that you are getting towels that have been left by the previous guests. It also ensures that the towels have not been splattered with the stray liquid or solid effluvium of those previous guests. It may also suggest the perhaps antiquated custom of a wife setting out a towel (not to mention socks and underwear) on the bed in the morning for her husband.
The proprieter is a bit sexist---the woman gets the 'unskilled' domestic work and the man, the more cerebral. Mihel (?) 's accent is clearer than the proprietor's.
I get she has a kid and can’t make it in until 8:30 am. Then he answers the phone until then, and she arrives to do the day shift of phones. That Polish guy was almost unintelligible. Uuuugh.
The Hotel is really bad, Richard only interested in money nothing else - no wonder he wants to buy a second property. This is not how you succeed in hospitality.
I don't know what the rules are about doss houses are like and I suspect are more stringent than this - great line. I love Ruth's directness. 6:15. It is as cheap and chearless as it gets
Few things are more tasteless and lacking in style than ageism, Don Jon. Cindy Crawford would like a word, as well as Tom Ford, Martha Stewart, Iman, Ralph Lauren, and many others. Jennifer Aniston and Naomi Campbell are waiting in the wings.
I'm sorry but that's beyond my control. I hope you found the episode enjoyable nonetheless. RU-vid premium allows you to bypass all ads, if that is something you would find helpful.
