Worked retail and fast food. Unacceptable that they left costumers hanging for so long and didnt provide assistance. Their job is to help and be friendly, not be aloof.
J Rodak At the same time, some Consumers feel it is THEIR job to make it extra hard on someone just trying to do their job the best they can. You had your wallet stolen? You caught your mate in bed with someone else? Bad day at your OWN job? Take it out on something else more productive rather than making someone elses day worse. Many people work 70 hours a week in retail, and for many, THATS ALL THEY CAN DO is retail (might I add, not by fault of their own). You're more than welcome to spend your money elsewhere, but don't make it so hard on people trying to make a living.
@@mysterybuyer3738 Minimum wage employees are minimum wage because they do the bare minimum... if you want to be more successful in life, you should always OVERDELIVER, not under deliver. Give more value and you will receive more value, that's the way the universe works. Give less value and you will always be at the bottom of the food chain.
@@mysterybuyer3738 ... its a 1000 times easier to believe YOUR VIEWPOINT, then it is to believe some else point of view. WHY? Because you've already established a relationship with what you believe... you see, “Your words are like a crystal palace… you can use them to describe the beauty of your palace, you can polish them into magnificence and you can sculpt them into your reality. In fact, next year’s thoughts, words, and beliefs are waiting for another voice to turn the pages of your reality. See, positive words carry positive power that makes you feel positive and negative words carry negative power that makes you feel negative!?! What words will you choose to use next year…? Whatever you chose, just know that they will go through anything. You’re reading this right now and they are piercing your soul.” - Luke Picco www.IRONCLADCONFIDENCE.com P.S. Here is a treasure chest of wealth: soundcloud.com/user-712219834
@@mysterybuyer3738that is simply not true, for hr, you overworking and doing the job of more people is great investment, why would they hire more people when you're willingly doing more than they asked for with no raise or extra benefits?
The reason these under cover investigators get ignored is because they ask stupid questions. "I have a question about the calculators." What kind of question could it possibly be? The prices are clearly marked on the shelf so that's not it. If your question is do you have.... the answer is always no. Stores do not keep a secret stash of the things you really want hidden in storage. And even if it is a reasonably intelligent questions about calculators, how would the guy stocking the selves know? You think that just because a guy hangs something on a hook he automatically knows all about how to operate it? The best he could is just read the packaging at this idiot.
Walmart stashes .22 ammo and only put out a certain number per day for future reference. Plenty of retail stores hold merchandise, it's called supply and demand. Simple economics.
+Dallas Burke "Supply and demand " is a principle that relates the cost of goods/service to their availability on the open market and has nothing to do with shelving calculators nor ammo. Perhaps you should review your econ 101 text.
Corporate America - "We'll pay you $8 an hour but expect you to work as if you're making $25 an hour. And remember, your hard work increases the price of our stock, which in turn increases the value of the stock options our executives receive. Thank you for being a valued associate"
Did the guy waiting for almost an hour for Best Buy really think the woman being paid barely above the poverty level could do anything about it? Customers live in their own fantasy world.
Before I worked my first job in retail at age 16 I liked about 90% of the population. After my first job experience I liked about 10% of the population and despised the rest. Retail is the beginning if the end of your faith in humanity. That goes for fast food or any kind of customer service type job for that matter.
You also need to check behind customers to make sure they don't "adjust" their story to their needs when they ask for a manager; I was nearly a victim of this by some pissant business woman back in 2004, working at the McDonald's in Yorktown, VA. Apparently, she was charged for three Happy Meals when she only ordered two. She states she didn't notice until the next day and came for a refund for the extra one, the day prior to I was off work. McDonald's has the name of the cashier on the receipt and the store location in the event something like this occurs. When I walked into the door, ready to start my shift, she was asked which employee rang her up for the purchase. She IMMEDIATELY pointed to me and said I overcharged her despite me being off work the day she was overcharged. Of course I told her to show me the receipt and the name Amber was on it; I don't or haven't even HEARD of any guys with the name Amber.
+Jessica Domann ikr people treat cashiers like shit and then expect them to go out of there way to help them fix a problem they had nothing to do with yeah sorry not gonna happen and your right about the Mr customer service guy I can nearly garuntee he's never worked store level retail
People living in poverty don't really care about the job they're doing. Why should they after all? They're spending their day catering to the needs of people who are usually much better off financially than they are.
DAProductions So yes lets blame customers that's the solution. How about if all customers stop shopping at that store, the store will no longer need to worry about "bad customers". Problem solved yes?
+Real Life Eddy except your solution sucks because it's unrealistic. I love the, I'm never shopping here again, customers. It's a multi billion dollar company how would we ever survive without your $8 purchase???
+DAProductions, I saw a few vids of bad customers while I was searching "best buy" videos (my video is of me being "escorted" from best buy so I was looking around youtube for similar vids). One is of a guy stomping on his computer and yelling he wants his money back because he thought he was going to get free internet LOL. Its not always the stores fault, I just think the store should be held to a higher standard than the customers in most cases since the store is making the money :)
+callistomoonprincess That's not the point. They aren't trying to "hurt" the company. They are going to shop at a store where they won't be mistreated. And the amount of sales a company like WalMart loses to poor customer service is in the millions annually. I'm sure the company and it's investors are not happy about that.
maybe if big companies valued their employees and paid them more people would want to give better customer service. most employees don't give a shit about the company they work for because they get paid minimum wage.
When it comes to these situations, I see both sides. I worked in customer service for 2 years and I could go on for hours about all the times I was chewed out for no reason, how people would complain to the manager because I told them that something they wanted was sold out, how people would roll their eyes at me and yell in front of the whole store when I couldn't accept their expired coupon or something. Other times, I've been shopping and a worker has been a total dick to me for no apparent reason other than for asking a question. I think, personally, if you want respect you should show it. Don't go into a corporation looking for a fight and then being appalled when you get one.
Sorry. I worked for one year in a major retail store as loss prevention. Before then I spent four years in the Army. I can honestly state that the military treats their people WAAAY better than both the retail management and the costumers who peruse the isles. Now thanks to the G.I Bill I'm a professor at a local college, and when I tell my students my "war stories" they all come from retail.
You can't really blame the employees... its called being understaffed and underpayed, it really goes to show the greediness of these large corporations, yet the employees take the blame.
+Meredith B ...Yes, under-trained, understaffed, under-appreciated, underpaid...no wonder most only last for a couple months and don't take their jobs seriously...
The upside at least is there are plenty of minimum wage jobs; Kinda creates a "revolving door" but at least there's ALWAYS one to jump to in the event the job becomes impossible to maintain. Sorry but I don't see anyone doing the work of three people for minimum wage instead of just saying, "Fuck it, we're done here!"
+Triston Anyone who says, "The customer is always right" has NEVER worked in customer service. LOL How about instead of telling people to suck it up we tell ADULTS to not act like 2 year old's when they don't get what they want.
I work in customer service and let me tell you......a LOT of people are jerks!! You could give away the farm and they would still whine about "bad customer service". NOTHING is good enough for some people
+stgz13 Oh I see, people need to get paid high wages before they'll do their jobs. If someone gets minimum wage he or she doesn't have to do the job or can do it badly. A person gets hired, agrees to the pay, is told what the job requires, then should do the fucking job. Getting minimum wage is no fucking excuse you nitwit.
+ryvr madduck Lmao, so you don't think that if minimum wage employees were paid decently and felt respected by the employer they wouldn't value they're jobs more? Lol alright.
stgz13 If folks do a shit job at eight dollars an hour they will probably do a shit job at fifteen. I have seen it. The way it is supposed to work is get paid at an agreed amount and if PERFORMANCE is above requirements then compensation rises to the level. This is the problem people expect high pay and haven't performed the job!! Fucking backward bullshit.
ryvr madduck Well I for a fact have seen the opposite, I shop at costco which is a retail job and I shop at walmart which too is a retail job, the difference is costco treats they're employees with RESPECT and pays them well, AND when I shop there I can see that they actually give a damn about their job and I actually get good service. The complete opposite is the case at walmart and other retail jobs that treat their employees like shit. You can't expect to pay someone next to nothing and have them care. It just won't work.
Why don't you blame the companies that don't hire the proper amount of staff than the poor workers making minimum wage to put up with high maintenance customers.
Working retail I can tell you this is mostly unfair to the sales associates. Whenever I work at my retail job, there can really be only 5 associates in the max for the evening. We can't all help everyone at once. We also have to deal with the shitty public..
+Wadoei The Great he is talking about the image of the stopwatch that is played when they say that. It clearly reads 48.19 seconds. He made no claims about the validity of the statement, just pointed out the continuity error.
the thing about customer service though ... maybe you're getting bad customer service because you're a bad customer. don't take your nasty attitude shopping with you.
Um, yeah, you do. If you worked in retail, you would see that the customer isn't always right, but the employee has to give them what they want anyway, even if it means they returned an item they obviously used or giving them money off of an item just because they won't stop bitching about it. There are customers that know how to work the system, and they abuse it and they abuse retail workers. Work in retail. You'll see what I mean.
and when i say 'obviously used' i mean sun-bleached and ruined from having owned it for over a year but store policy allows you to return shit without a receipt so they abuse the ever-living fuck out of that policy with mind-numbingly stupid acts like these.
It's not bad customer service if you are looking at something and no one approaches you if you need help. Do you wear diapers? No then youre a grown adult if you need help open your mouth and ask.. closed mouths don't get fed
HATE it when the same people who complain that no one came to ask if they need help are the same ones that act annoyed when you and another employee ask on 2 different occasions.
+John X I work in retail, have for several years, and I agree with your statement. Initiation is the responsibility of the employees, not the customers. Customers should be treated like guests in your store, and therefore, should act like guests as well. I think most people get that and are pleasant to do business with. Still, there are always a few bad apples out there, and that's ok too, because we always remember who they are ;). Retail is weird. You learn a lot about people.
+Ray Orbison Tbh, people are weird. I definitely understand that the customer isn't always right. There's always a Veruca Salt out there wanting to ruin everyone else's day. I also have seen that the employee is not always good, nor the company always bad. There are always bad apples in the human population-- strings of genetic code that should have never come together.
I never ask people if they need help. Sometimes customers even act annoyed when you ask them. When I shop If I need something I'll just ask it's not that hard.
In other news, 10,000 children just died of starvation yesterday and sadly 10,000 more will perish by night-fall tomorrow. Now back to you with more late breaking developments involving those overweight entitled Americans having to wait to be attended to. Will this madness never end?
so what never report anything everything needs to be about what you consider important, dont report anything besides that, cuz you know it is not important... you are such an idiot
+Gustavo Graham Most American's need to stop whining and realize how good they've got it. Many American's are nothing but entitled, spoiled, narrow minded, self serving, self gratifying, 'give me now' morons. My position stands.
I have to put my two cents into this....how about the innocent cashier who get things taken out on them, the customers who come in looking for something to complain about...the customers who come in and give you a hard time, do not see anyone doing a story on that do we? Point Made!
I don't understand why people get so bitchy about customer service. If you want service, ask for it. Otherwise, use your eyes and look. You're a perfectly capable human being, right? You drove yourself to the store. Why do you suddenly become a child who can't do anything for themselves once you enter a store?
Do you know anything about customer service? It's an art where you don't even know the basic paint strokes. Do you know things like RAM or processor speed or how to clock a computer or hard drive space? No? Well, you should. You drove a car. You should know. Okay why don't you just admit you're being an idiot. A lot of people don't know about computers and how things like RAM speed translates to being able to watch RU-vid. So if you're in an electronics store that sells everything from blueray players to digital cameras, how do you know what to do? Who do you approach? According to you, you just ask... Ask who? No, I'm serious. Ask who? They sell everything here. Do I ask the guy in the camera section because he's the one I see right now? How about walking back up front? Maybe they can call someone. Have you ever gone shopping? No? Well let me explain how shopping works. If I'm in the laptop section, and the rep there is talking to someone else, are you suggesting I should interrupt him and the customer? That's kind of rude. No, I'm going to look around and maybe see if I like some of the designs. And by him saying, "Hey I can I help you with anything?" he's not holding my hand. He's saying, "Hey, I just saw here. I got done with the other person, I'm ready to help you now." Or he's saying, "Hey I know a little about this stuff." That's why stores do it and people rightfully expect it. I don't want to be put into a position where I have to be rude.
TheRisky9 At the same time, you should walk into the store knowing that the employees won't know every single little thing about the products they sell. One thing that is really irritating for all parties involved, is if you ask someone about laptops while in a diaper section, or ask someone about fresh bananas while in the laundry detergents area. Stick around the area you need help in, if you so desperately need. Also, HAVE SPARE TIME ON YOUR HANDS. It's hard to ask, but you never know what could happen in the store that couls somehow hold you up from getting back to something important. Even if you come to the store for just 1 thing, never expect to be truly In and Out, don't be so in a rush to leave.
I once had a cashier who was talking/flirting with the girl behind me in line while I was trying to check out. He looked me in the face and then turned to her and started chatting without telling me the total. I waved my debit card in his face and asked if he wanted me to pay, again he looked at me and then continued talking. I gathered my items I was waiting to pay for, smiled, and left without him realizing that I didn't pay.
When I worked at Target, we'd always get yelled at for not approaching customers to ask them if they needed help. Well, they didn't pay us enough for that so we didn't give a fuck.
I totally agree with you when I worked at AOL customer service the people that were nice to me or a lot harder to be a total jerk to then the people that were being a holes but I still managed to ruin their day even though they were nice that's why I am so good at my job.
Dude, They're shopping at Walmart and Gap. When I worked retail for a higher end skate, snow, surf shop we were trained to approach customers, probably because the items which we sold were more expensive, alot of customers who shopped at the store that I worked at knew they were planning to purchase something. But this level of interaction with the customer in these fast fashion stores like Gap simpily don't need this when they are selling items for like 10 quid
American customer are spoiled. They would like for someone to hold their hand and walk them down to the actual product, put it in their cart, push it out of the store, put it in the car, drive it home and install it. Im exagerating a bit but seriously you are spoiled. You guys complain about things that shouldn't take up to much of your time on a daily basis .
Dude if I'm in a clothing store, please do not bother me. And what would someone need help with at the Gap beyond fitting rooms and checking out? Only old people with no patience or common sense get upset about this crap.
"When customers are unhappy, they have choices." How about making the choice to not be hypersensitive? Is human interaction becoming so difficult that classes need to be taught regarding how to act? There is an underlying problem here that is being ignored. What has created a society of hypersensitive, self-entitled, fussy people who expect others to adhere to a behavioral code they won't adhere to themselves? People make these little recordings, often after baiting employees, but ignore the other side of it. I would love to see undercover tapes of bad customer behavior. If employees who get minimum wage to walk on eggshells all day- more afraid of the customer than anything else (especially the ones who make a hobby out of bitching and moaning).....if those employees would make secret video of the way they are treated by customers, now THAT would really shed a new light on this entire subject. Of course the difference is that the employee could get fired at the very least and likely sued for doing so, again, hypocrisy.
Believe me, I know there are "two kinds" (more actually) of customers, I've been in customer service for decades and I have seen how it has changed over the years. There are more than two kinds actually, just as there are many types of people in customer service, the difference is that customer's can behave atrociously while customer servants are supposed to act perfectly and pucker up to kiss ass in a timely fashion or get complaints which are usually over exaggerated to justify them in the first place or completely made up.
There's two sides to every coin, and at least two takes on every story. As someone who has worked in retail for over 6 years now, I can tell you I've had co-workers that had such terrible customer service skills that it hurt my brain trying to figure out their continued employment; they slide by, doing little to nothing while other employees actually WORK. For instance, this one girl I used to work with who would constantly leave her register to talk with her boyfriend on the phone, and even let a friend in the store AFTER WE CLOSED so she could chat with this non-employee friend in the office while she was COUNTING THE MONEY. I remember texting my boss lady, and the friend got thrown out, yet this girl still retains her employment... HOW is beyond me. On the flipside, I've definitely had my share of bad customers as well. I recall the day before Thanksgiving a few years back, when this one woman tried to run me over with her shopping cart because we were out of sugar. Another customer who was angry at me for politely asking him not to consume food items prior to purchase tried to run me over in the parking lot while I was getting shopping carts. The point I'm making is, there are stupid and crazy people on both sides of the counter. It's up to us as individuals to NOT be that kind of person, whatever stories we hear.
I believe that in a situation like this the story needs to be told from both sides. Sometimes customers just act like they are hundred percent right all of the time and everybody else is not even worth the gum underneath their shoe. I will always greet a customer in my store but if some of these customers have a bad attitude do not expect a hundred percent great service for me honestly I could care less if you buy something or not because I have 20 other people that have hundreds of money being spent in the store for me to waste my time on one customer giving me a bad attitude
My favorite question is "Do you have anything cheaper?" Everyone is trying to get something for nothing. Anymore I take joy in getting to tell people no.
God forbid minimum wage employees not be constantly blowing you, meanwhile having to deal with a constant stream of assholes from the time they walk into the building until the time they walk out.
Here is the problem: companies like Walmart KNOW that customers will continue shopping there, even if some receive little to no service. Hiring people that simply don't care about their job either doesn't help. It is sad, but until companies see the majority of their customers go elsewhere, expect this trend to continue.
They talk about poor costumer services but they don't talk about the shitty costumes. People treat employees like shit and still expect the employees to be nice to them
I saw a make-up artist from a department store refuse to help a cosmetics customer because she didn't like the co-worker who brought the customer to her. A manager was called and shocked the customer by saying the employee should have found someone else to escort her to cosmetics because no one likes her. Bad customer service starts with Management modeling unprofessional and immature behavior at work.
If you had done your research on what you are buying you shouldn't need any employee help picking something out. I rather rely in my own knowledge than an employee in a department store.
Customer service is directly based on how the employee is being treated within his or her work force culture. If a company is notorious for overworking or under paying staff then the employee has no incentive to do his or her job effectively. I worked for a ceo of a major company who passed away, that believe in employee satisfaction. We had incentives good pay, our ideas were heard and we had the effective tools to handle each customer. When he died corporate took the company over, outsourced our jobs and destroyed the customers experience. Nowadays companies are more product driven then customer focus driven, and to advance product corporations cut salaries and put fancy products out to pacify the customers. We are emotional creatures that need interaction with a employee whose company takes care of them, so we can take care of our customer. So the complaint my friend is not always in the employee it lies with the ceo, and direct vp for customer relations.
Some people are just too stupid to even shop at a store. It is not the job of a minimum wage peon to know about the crap you want to buy. Hint: That's why the prices are good, because they don't pay the premium wages it takes to have experts serve your sorry asses. Don't like it? Don't shop at stores that disrespect their own employees like that.
I had this kind of experience. After getting no help I grabbed many items i wanted and brought them up to the clerk. She rang $616.00 then I said... I would have bought this if someone helped me, and I left empty handed...
I've rarely encountered "bad" customer service in retail stores. Most of the poor customer service I've encountered are through phone. It's usually either miscommunication, or the customer service rep just wants to get rid of you and you get transferred all over the place, eventually back to the initial rep. that you talked to.
90% of jobs in America are customer service jobs. So undoubtedly there will be some bad experiences. But that doesn't mean that it's a rampant problem. Not to mention that bad customers are far more an issue than those willing to serve them. Imo.
Took the words right out of my mouth...Customers ACT like they're God and that you should bow down to them (as well as management). I hate when management makes you do all this work for very little pay...SMH
Here's a thought. You want good customer service? Stop paying your employee shitty wages. Take Walmart for example. Pay them minimum wage, cut their hours and their benefits and staff the store with barely anyone and expect great service? Welcome to capitalism where only the corporate bigwigs are collecting their million dollar bonuses while caring less to what happens in their stores.
I understand having a professional attitude and I can truthfully say that I've always treated customers right, even when I've been having a bad day, I still manage to "wear" a smile and help customers as best I can. I just want people to have some respect or some manners when they go out in public or in a family setting.
Is that a surprise that Walmart has poor customer service. It's amazing how fast they get to the front door and ask to check your receipt. Help the customers first and then you Gestapo people can check the receipts if somebody stupid enough to show you that.
Oh FFS, someone had to wait for 5 minutes? The horror! Oh my God the agony of waiting for 5 minutes!! Also, it's the Gap, it's fucking jeans, if you can't figure that out on your own you probably shouldn't leave your house anyway.
I definitely appreciate people like you who understand where some of customer service workers come from and especially when you take the time to thanks us. Thank you :)
AT&T is a nightmare. I was told I'd be provided a military discount of 15%, my incentive to join. It never kicked in. Every time I called about my bill, they just said "wait, we'll back pay you". Now I'm left with a $400 bill and still no discount after finally changing companies. Thanks AT&T, for nothing. Guess I'll thank myself for my service.
No argument to that.Those with the poor manners and lack of respect for others are heading towards a black hole in their lives. Just don't get sucked in with them by losing a job due to petty conflicts. I know customer service employees have a hard time, so I appreciate every friendly gesture and help I get from them. Kudos to all you customer service reps who can handle it with a level head.
i was in fast food in high school and am now in retail and i can fully say that almost every customer i encountered over the years have all been fairly peppered with decent people, but overall consist of unappreciative, self-entitled jackasses that don't know how to treat anyone right. i have had food thrown at me, people scream at me, threaten me, money thrown at me, and money thrown on the floor and they watched with a smug fucking grin whilst i had to pick it up off the floor at their feet like a damned servant. what the fucking hell is wrong with people?! if any of these yuppie scumbags actually worked customer service a day in their worthless lives, they'd see the injustice being dealt toward us workers on a daily basis. i once had an elderly ding bat throw a five dollar bill in my face because she threw a fit that we didn't have any newspapers available for her on a sunday at 8 pm at night. we don't stock the newspaper bins cause that's what the newspaper man is for and sunday is always the busiest day of the week and just about everyone buys a newspaper on sunday. she complained that i was deliberately being unhelpful (as if i somehow had grand powers to summon newspapers out of my ass just for her!) and demanded to know if she had to go get a newspaper out of the newspaper box out front instead. i am all about treating the elderly with respect, but this bitch screeched at me, demanded i hand her money from my register so she could get a newspaper outside (without giving me money first), and frequently told me how she was a former FBI agent (as if! maybe in her warped, asbestos damaged brain she was!) and that she would personally see to it that i was fired and arrested.... for not having a newspaper for her. it was my second week working at my store. when i didn't hand her the money for the newspaper box outside (i was waiting for her to hand me money so that i could convert it into change for her), she screamed at me about "stealing" from her and threw money in my face when she realized that she hadn't handed me money to turn into change. no apology, no guilt. straight up fucking ding bat bitch. this happened four years ago and i hope she died in as much pain as possible. and once, i had a group of teens come in and one asked for cigs. our policy is to card everyone in a group, especially of teens, and that's what i did. i asked for ids. the leader produced one but the rest didn't as they "weren't the ones buying it". i told them i couldn't sell it, and the leader got pissed off and demanded to see a manager. manager walked over, told her the policy and the leader got pissed off with my manager and started screaming about how she was "never carded before". my manager, after listening to this stupid tirade, just gave up and gave it to her. as soon as my manager walked away, the stupid bitch and her little snot-nosed friends walked over and told me to kill myself. over a pack of cancer. really?!! so for those of you who agree with this video about how workers are all "useless and stupid" and all that other shit, think about what i've said and really pay attention to what we workers go through. if you still think we're scum, then i hope you slip in a puddle of soda in a walmart and become a quadriplegic and no one helps you up.
Do you want it cheap or do you want good customer service? Mom and pops with excellent customer service have been shut down by cheaper big box stores. We all vote with our dollars.
why do I have the feeling you have no experience in retail? In my store, cashiers are at the very least responsible for the front end where the customers wait in line and when the line is long it is IMPOSSIBLE to do two things at once. Also, it's very easy to say "get out of the job" but how many other places are hiring out there? this is only while I finish my higher education.we are asked to make their experience positive, not jump through hoops for crazy demands.
Macy's handled that proper. I'm shocked how often corporate seems indifferent. I expect that from lazy and/or poorly trained employees, but not the higher ups.
Retail is probably the worst form of job you can ever have. But it is a learning experience and makes you appreciate the people who deal with the day to day bullshit of idiots who shop at these stores. Every retail store is understaffed some more than others, especially pharmacies.
I work in retail and one thing I never like doing is approaching someone who is looking at something if they need help because majority of the time all you get is someone telling you they are fine or they would ask for help if they needed it if I can see someone struggling or if I over hear someone say where is this I will be more then happy to help them if anything I would rather have someone come over to me and ask for help rather then me approach them half the time people just tell me they are looking anyway plus you never know what customers need help all it takes is for customers to approach a member of staff for help I'm sure some staff would help out its bad service if they choose not to help you out as for the Walmart part that's bad I would always help a customer first before starting something else but I was in the middle of getting a book for someone downstairs and a person upstairs needed my help and I told them I was going to be one second and they said that's good all I need is a second anyway that second turned out to be 5 minutes looking for a random book we didn't even have in store
This is just from my experience, but when the customer service is bad, especially if it is not a chain wide thing, but maybe only a few stores or call centers, they need to look at management. Those employees stopped caring, are applying for other jobs, and are just there to collect a paycheck until one of the other jobs they applied for comes through. They hate their management, they hate the people the work with, they've been screamed at by customers 100 times too many, and they've given up. It isn't right and shouldn't happen, and the store's higher ups need to fix it. But looking at management is one of the best ways to start that fix.
I had a customer complain to me about how terrible the customer service was at Ross (dress for less) and vented to me, saying she'll never, ever shop there again. Customers however are a pain in the ass, as any person can be. I still pride myself in excellent customer service regardless. It's all about the job, and if you care about your job, you care about your customer.
I got yelled at by a customer for not knowing what specific brand of alcohol was at the store. Keep in mind I'm still 15. Another got pissed off at me for not knowing where the nearest smoke shop is.
Walmart lowered the bar for everyone, low prices and minimal service with overworked employees, every one else followed that model, I worked at 2 Kmart stores and 1 Walmart, customer service does not matter as much as the balance sheet. Customers seemed to be willing to give up service to save a nickel and that’s why the good service stores were boarded up decades ago
I've been on both sides of the fence, and I understand that both sides have valid points. The employees have it rough. Dealing with the general public for a living can be infuriating. Especially when your key demographic is welfare recipients to lower middle class. Dealing with low class people is usually always a headache. On the other hand, if you're working a minimum wage job, you should try to make yourself more valuable to society (i.e. education, skills, trades, etc.) and change your circumstances. That way, retail/fast food won't be your only option.
Yeah I work at Home Depot and I have to know where exactly where our hundreds of thousands of products are off the top of my head, have to know how to install/build all products and what techniques may be used, have to solve consumer household problems on a whim, have to be an expert about every product on the shelf, have to stock freight on top of walking over 12,000 steps a day, have to get “leads and measures” from customers and promote credit offers we have, have to know how to operate every machine in store or customer gets upset, and go long intervals without breaks on top of all this. Customers will get impatient and complain if I can’t help on a whim all while I get paid minimum wage. We HAVE to put the customer first at my job and maybe sometimes when they go from Home Depot to Walmart across the street they expect the same level of service but don’t receive it. However, I think many customers expect too much from retail employees for what they are getting paid .
So this is why I got employees bugging me every 3 seconds as to whether I need help picking out my cereal or underwear? If I need help I'll be sure to find you, I don't need a babysitter following me around the store as if I need hand holding in every purchase I make.
And the reason why the pay for this type of job is so low is because it is something that does not require much skill or effort to perform at minimum quality. The reason so many jobs are being outsourced now is because in other places, people are willing to do a better job regardless of the pay. They've experienced real shitty times and they'd be glad to take the jobs of people here, who have it pretty good and doesn't know it.
But that's what customer service is about. It's dealing with many kinds of people, some of which will piss you off. But that doesn't matter, because it's your job to make sure they get what they want. If you can't do that with a professional attitude, then you shouldn't work in this type of job. There are a lot of people with high EQ that can work in this environment, and they are truly respectable.
I do live in America, but I've lived elsewhere too. I don't know how you know that customers think the person behind the counter is a loser. When I shop, I'm not thinking about the status of the person behind the counter. That might just be reflective of what YOU think of the customer service job. Whether you decide to give it your all or perform the bare minimum at a job you dislike can be a good indicator of your character.
If I ever find myself in a situation as a customer inside a retail store with product questions and I happen to get the floor sales person's attention who isn't informed enough to provide me with a satisfying question, and our conversation ends with: HOLD ON, I WILL FIND SOMEBODY WHO CAN HELP...I'm following that salesperson across the aisle(s) in the direction of the person with the answer, instead of me waiting in customer service limbo! I mean, by doing that what do I have to lose!?!
I agree. Nothing wrong with complaining about a job. Just that as customer who is always courteous and thanks the employees when they help me, it's disappointing to meet customer service reps who take it out on you just because they had a bad day or a bad experience with another customer. Then there's the customer service reps who don't really care at all, they get fired and just move on to the next worst thing.
Sigh- 17 years in retail i started off asking everyone if they needed help, drama and bad customers by the end i was trying to avoid interactions all together. Be days i just get on shift and as soon as i hit the sales floor im being screamed at
It's a shame so many customers get their way. It's the reason why so many people...and almost every single American feels so entitled to everything. It's ok to say no to them. They will live without that non-essential item they do not need.
