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How BAD is the UK's Worst Airport? 

Airliners Lounge
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We visit the UK's worst airport by customer reviews, with countless one start reviews for the likes of airport security, poor customer service, crowded, late flights, ect, we give this place a proper airport review. London Luton Airport is based just North of London in the British town of Luton, and houses airlines such as Ryanair, Easyjet and WizzAir.

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21 авг 2024

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Комментарии : 99   
@AirlinersLounge
@AirlinersLounge 6 месяцев назад
Thanks for watching! Don't forget to hit that LIKE 👍 button
@jpalmer999
@jpalmer999 6 месяцев назад
Little to no seating areas at the gates is inexcusable. Sure, most people can stand, but what about those who find it difficult to stand for long periods of time?
@rheannaclark1359
@rheannaclark1359 6 месяцев назад
I struggle to stand for long period of times its hard if there is long queues or no seats
@MrUltrAdaman
@MrUltrAdaman 6 месяцев назад
The “gates” are mostly just queues in a long corridor. The area around gate 1 is actually the old terminal and there’s a little more room but again limited seating. It’s pretty intense
@Gaile-ht7vc
@Gaile-ht7vc 5 месяцев назад
In these cases, people should ask for assistance at any airport, especially with mobility issues that way more often than not. You’ll be putting in a wheelchair and taken to where you need to go.
@jaygo8442
@jaygo8442 4 месяца назад
It can get a bit over crowded lol..
@martinfirth2849
@martinfirth2849 6 месяцев назад
Great video. Very similar to Leeds/Bradford. A small airport that has massively expanded in terms of flights/passenger volume, way in excess the facilities they have available. LBA is awful both for departures and arrivals when busy.
@malkystoddart2562
@malkystoddart2562 6 месяцев назад
Great video Andy. I think this would make a great series as the whole experience of travelling can be enhanced or spoiled by the airport experience. And maybe it would help to get the poorer airports to better understand the importance of the customer interface; a video will be far more effective than an online review, especially if there's a huge community behind the content.
@amystaffnurse5226
@amystaffnurse5226 6 месяцев назад
I love how you looked visibly dishevelled after the security experience 😂 great video looking forward to more!
@warren6815
@warren6815 6 месяцев назад
Enjoyed this! Should definitely become a regular feature.
@mcallisterk
@mcallisterk 6 месяцев назад
Great video Andy we flew out of Manchester airport last year in July and it was terrible a long queue just to get our bags checked in then horrendous queue to get through security and we were there 3 hours before our flight and we had 30 mins to get to gate no time too get a drink because the queue's at the bars were long, sadly I don't think we'll be back to Manchester we live in Glasgow but works out cheaper to fly from Manchester but that experience was terrible. H
@BloxyGamezAV
@BloxyGamezAV 6 месяцев назад
Great Video Andy you should do one from Manchester airport as well
@noisyneighbour3317
@noisyneighbour3317 6 месяцев назад
Positive changes happening there. 99.3% of passengers processed through security in 15 minutes or less (December figures - latest available). Meanwhile, new-look T2 will be fully open from Spring 2025. The section already operational has been well received by users. Life-expired T1 will close then. Crowding in T3 will subside once all carriers except Ryanair switch to extended T2.
@BloxyGamezAV
@BloxyGamezAV 6 месяцев назад
@@noisyneighbour3317 ok
@SkylineSimulations
@SkylineSimulations 5 месяцев назад
Most stressful airport to travel through, every time a nightmare
@MikeySeedot
@MikeySeedot 6 месяцев назад
Great vid! Weird that they told you to go back to the departure lounge, something similar happened to me at Liverpool in December in the upstairs EasyJet area but the security staff just asked me to provide my boarding pass and they let me go, just for safety precautions probably :)
@tezzah...
@tezzah... 6 месяцев назад
Like Manchester security is a nightmare. They're run by G4S or group 4 security which you might know as traffic wardens and they have exactly the same power as a traffic warden. But give them a uniform with a few toy attachments and they turn into the SAS, They can't arrest you, they annoy you instead,
@noisyneighbour3317
@noisyneighbour3317 6 месяцев назад
Manchester security is decent now, particularly since the new MD prioritised improving the passenger experience. 99.3% of passengers processed through security in 15 minutes or less based on most recent figures. Fitting of new x-ray scanners in progress ... some on trial in T2. When fully approved, passengers won't need to remove items from hand luggage for seperate screening. I have found security staff friendly and helpful on my frequent trips through Manchester Airport.
@michaelcurtis17
@michaelcurtis17 6 месяцев назад
Great video, would love to see more of these 😊 would love you to go and experience Leeds Bradford Airport 😉
@nigelhorsley7395
@nigelhorsley7395 6 месяцев назад
Yes bur wait till 2026 when they've finished the investment on the terminal which is currently underway.
@michaelcurtis17
@michaelcurtis17 6 месяцев назад
@@nigelhorsley7395 needs to be experienced old and new to feel a difference if that's the case
@deepwoodguy2
@deepwoodguy2 6 месяцев назад
USA here....i saw on utube awhile back that some guy made a huge sign on the grass leading to a great airport (gatwick) ??in the UK....sign said "Welcome to Luton"....and every one flying in, were all shook up that they were at the worst airport in the UK......guess they deserve that kind of recognition.....✈✈😀😀
@Psml967
@Psml967 6 месяцев назад
Really enjoyed this video and it was good to see what Luton was like… I think all airports are great.. the only problem is the security.. but sort from that all airports are great. Yes and I’d love see more videos like this
@Gaile-ht7vc
@Gaile-ht7vc 5 месяцев назад
As a local to Luton, it’s grown so much compared to what it was. Any security can be a nightmare at any airport to be fair had issues at Edinburgh Birmingham Heathrow Gatwick! But Compared to the issues Manchester had with check in previously a lot we’ve never had it that bad but I think a lot depends on the size of each airport and time you depart sometimes Luton has zero queues at security. I’ve done it in less than five minutes before multiple times. Car park 1 is great for spotting as well as the crash barrier on the opposite side. My daughter is currently crew at Luton and they are improving the airport substantially obviously you get your people who don’t turn up on time or always lay rushing through security and then wonder why they missed their flight, but it’s like this every airport. Each airport has advantages and disadvantages. Depends on the time of day of departure or arrival. Nevertheless, good video anyway and well done 👍
@malcolmlewis3967
@malcolmlewis3967 6 месяцев назад
Andy - want to see a complete contrast - go to Dubai where it works like clockwork especially considering the number of passengers and flights !
@fionalofthouse45
@fionalofthouse45 6 месяцев назад
Fantastic video Andy 👍👏I would love to see more videos like this 😊Really interesting to see what different airports have to offer their customers ❤️
@Arghans
@Arghans 6 месяцев назад
The only London airport I've never used and have no intention to. Instead of spending money to improve it they wasted it on creating a people mover and forcing you to pay more for the privilege instead of the previous bus link.
@wakka9841
@wakka9841 6 месяцев назад
Loved this. You should do more 👍
@DZstudios.
@DZstudios. 6 месяцев назад
At least there is a LEGO Store coming soon
@Mike-Rogers
@Mike-Rogers 6 месяцев назад
This series should be titled “Brownbill Investigates”. 👍
@ametrinemoon
@ametrinemoon 6 месяцев назад
On the nose with Brownbill LOL
@hennakettunen8755
@hennakettunen8755 6 месяцев назад
I know it's way OT but @Andy you need to include that piece of music right in the end in the AL Spotify playlist! It's one from the Countdown loop. 💖
@Frazsier-lx1gr
@Frazsier-lx1gr 6 месяцев назад
Definitely would like to see more like this. 👍
@hjr2000
@hjr2000 6 месяцев назад
Should have shouted me Andy, I live 1.5 miles away from the terminal haha! ^Haden
@misglammer
@misglammer 6 месяцев назад
really enjoyed this video love to see more of them
@HSTHoward
@HSTHoward 6 месяцев назад
I’ve always found luton security to take no more than 20 mins even when it’s busy.
@tbscars
@tbscars 6 месяцев назад
Yes do more more of these please thanks! See you next in Dubai first class lounge thanks 😂
@r12004rewy
@r12004rewy 6 месяцев назад
For a good experience you should try London Southend (SEN) unfortunately a bit light on routes but slowly improving after Covid.
@carllong4628
@carllong4628 6 месяцев назад
It’s a dump and no surprise, hate flying out of there
@andytomo5961
@andytomo5961 6 месяцев назад
Great addition to the AL collection, would love to see you come review LPL!!
@AirlinersLounge
@AirlinersLounge 6 месяцев назад
Thank you( And we did 😉 ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-08E2HWj8qv8.htmlsi=JKuzo0qf4VE1NhHo
@devrajbhudia1801
@devrajbhudia1801 Месяц назад
Very depressing Airport with no availablity of any staff for general enquiries . No clear signs posts for public transport
@ianhiles8706
@ianhiles8706 6 месяцев назад
I have flown out of Luton many many times with Easyjet up to Glasgow since 2000 ... never had any issues with security, waiting times, walks to gates etc ... I suppose I am used to the experience and it doesn't bother me :)
@swoodhall
@swoodhall 6 месяцев назад
I always found it to be a stag/hen do airport.
@Dreamweaver787
@Dreamweaver787 6 месяцев назад
Can I add to this but none UK, anyone ever been to Heraklion Airport in Crete, it makes Luton look like the Savoy Hotel. Love Crete but the thought of the return journey from this hell hole puts me off going.
@NickBtravels
@NickBtravels 6 месяцев назад
We went through last November and it took us 30 mins to get through with fast track, I know they are upgrading but needs to be better organised. Very limited seating as it was so busy.
@Bungle-UK
@Bungle-UK 6 месяцев назад
If you think this is bad, go to Leeds/Bradford. My last visit there was like touring a refugee camp….never again.
@herbertsandla4444
@herbertsandla4444 6 месяцев назад
home of Wizzair UK, which is also low rated
@louisbeerreviews8964
@louisbeerreviews8964 6 месяцев назад
Not anymore they said they will stopped flying to the uk
@thatrichie
@thatrichie 6 месяцев назад
The problem with Luton is it looks like it was designed on the cheap. The terminal looks to be missing its ceiling in most parts. The departure gates feel like hospital corridors. It’s just an awful place. But it’s frequented by low cost carriers who I guess pay very little for the facilities… So the investment just isn’t there. It’s my last favourite London airport, I wouldn’t choose to fly from there when there’s a choice.
@robbiemorrison7085
@robbiemorrison7085 6 месяцев назад
I once was at Geneva airport and it took 70 mins to go through security, our flight had a 4hr delay though.
@SableCatDog
@SableCatDog 6 месяцев назад
The lack of seating is completely unacceptable. They make it a total pain to get your wheelchair onboard (and risky - so many have been damaged in transit), then give you nowhere to sit if you come without it!
@jaynechew166
@jaynechew166 6 месяцев назад
Ive flown from Luton to EDI the airport itself was crazy.To watch planes have to go to the top of carpark. Not somewhere id want to fly from again
@lawrenceporter8389
@lawrenceporter8389 6 месяцев назад
It’s too small for the number of passengers and flights using it. Because it’s all low cost airlines paying a pittance to use it, it doesn’t get proper expansion just sticking plaster additions.
@darrenaitcheson795
@darrenaitcheson795 6 месяцев назад
Belfast International: "hold my beer". 😉
@ametrinemoon
@ametrinemoon 6 месяцев назад
Come to Aberdeen and see how bad it is.
@twentyrothmans7308
@twentyrothmans7308 6 месяцев назад
My last trip there, a couple of months ago, was painless, as were my other trips. What went wrong?
@ametrinemoon
@ametrinemoon 6 месяцев назад
The expensive parking and the fact that if have to pay for dropping people off@@twentyrothmans7308
@EurocontrolLines
@EurocontrolLines 6 месяцев назад
It's like flying with Ryanair... Don't expect a 5-star airport if you want to pay as little as possible for the ticket.
@jochemb.1748
@jochemb.1748 6 месяцев назад
Don't condemn any airport, before you have not experienced the airport of my hometown, Berlin BER 😱😱😱
@susieb2017
@susieb2017 6 месяцев назад
Love it
@joshuanesbit
@joshuanesbit 6 месяцев назад
I'm a Heathrow boy
@tttelegraph
@tttelegraph 6 месяцев назад
I won’t use that airport anymore…
@kaitlinbilous4605
@kaitlinbilous4605 6 месяцев назад
Fáilte go Baile Átha Cliath! 🇮🇪
@Fuxser
@Fuxser 6 месяцев назад
Visited once and didnt find it bad at all, the lounge was great and decent enough.
@ljacobs357
@ljacobs357 6 месяцев назад
My favorite UK airports are Norwich and Southampton.
@twentyrothmans7308
@twentyrothmans7308 6 месяцев назад
I thought that this was going to be MAN - even with fast track, it's meant to be a disgrace. You can kind of understand it with an airport hosting LCCs, and all that that entails.
@judithjohnston2630
@judithjohnston2630 6 месяцев назад
Come to Bristol
@skylineXpert
@skylineXpert 6 месяцев назад
thougt It was STN that was the worst or to some extend LHR...
@weezerluvr420
@weezerluvr420 5 месяцев назад
Agree with LHR
@skylineXpert
@skylineXpert 5 месяцев назад
All airports are already if not becoming shopping malls. What i saw at LHR last month, a never finished construction site. A tax free that is the most expensive i've seen so far (cigarettes are 15% cheaperat STN, not that i smoke but i do compare). But the only point STN beats LHR is the morning rush security jumpers...
@G0RXA
@G0RXA 6 месяцев назад
Well done!!
@pauladaynes4645
@pauladaynes4645 3 месяца назад
You would love Vancouver airport Andy 🇨🇦✈️ the best
@joeyjoe3ful
@joeyjoe3ful 6 месяцев назад
Can you do Manchester next
@fatroberto3012
@fatroberto3012 2 месяца назад
Manchester is so bad that the first thing I check when choosing a holiday is if I can fly from Liverpool. The woman in charge, sacked everyone during Covid. Maybe a Karen but definitely not smart. Too dim to see all the EU workers were about to go home! Ex-airport staff easily got jobs on the same money but better hours and no travelling! Result? Hell on Earth.
@Johnny5ive_
@Johnny5ive_ 2 месяца назад
totally disagree, maybe we've been at different terminals but i regularly fly out of Manchester from terminal 1 on easy jet, i've been able to get thru check in and security in well under 15 mins and into the departure lounge. slightly different coming back in but only because there's been a lot of arrivals at passport control and that made it about 30 mins total.
@SimonsVids222
@SimonsVids222 6 месяцев назад
Clearly never been to Leeds Bradford lol
@elidresner4850
@elidresner4850 6 месяцев назад
Here's a question how many reviews are there? 82% of reviews is an irrelevant stat if we don't know what it's a percentage of and what percentage that number is of their monthly/annual pax
@weezerluvr420
@weezerluvr420 5 месяцев назад
Think he said there’s like 500
@alan6
@alan6 6 месяцев назад
So why was that area not open?
@ronduncan9527
@ronduncan9527 6 месяцев назад
Why would you have just happened to stopped filming when the security guard walked up when you had been filming everything. Hmmmmm, suspicious. If it happens to be true now you know to never stop filming. You can never have enough footage and you never know what you’ll miss.
@AirlinersLounge
@AirlinersLounge 6 месяцев назад
I didn't realise he was gonna talk to me, just thought he was walking past, he was very brief in telling me to go back.
@peterwall8635
@peterwall8635 6 месяцев назад
Great video Andy should start airlinerd live lounge advisor with rated categories for airports visited
@dazgarratt
@dazgarratt 6 месяцев назад
I wonder why you don’t cover Manchester airport rated bottom of the list again on satisfaction
@AirlinersLounge
@AirlinersLounge 6 месяцев назад
Maybe in future 😎
@donna25871
@donna25871 6 месяцев назад
How can Luton be worse than Stansted?
@AirlinersLounge
@AirlinersLounge 6 месяцев назад
To be fair, Stansted has similar reviews, maybe one for a future video
@jamiesworld1690
@jamiesworld1690 6 месяцев назад
World's worst airport Could also be Glasgow or Edinburgh has both airports offer zero amenities as no were to spot planes ano outdoors sedting yo watch planes bad security too much security nit. Compared to Manchester plus lack of airlines apart from a380 Emirates plud only 2 terminals but main terminals I'd one building and infamous gate 30 plus not much choice ftom airlines no transport links no trains etc only w bus
@philipwalton4877
@philipwalton4877 6 месяцев назад
Yeah the other 500,000 people passing through probably doesn’t agree.. also who the fuck goes to an airport to look at the floor and ask directions to somewhere on the actual ground around the corner.. Also judging an airport on its proximity from the entrance to check in is just ridiculous. This is so petty
@alan6
@alan6 6 месяцев назад
It was just a review video, calm down lol
@Aviationlego
@Aviationlego 4 месяца назад
Its not the worst its the best
@lesleyblackburn3662
@lesleyblackburn3662 6 месяцев назад
Bit harsh always travel from Luton and have never had a problem??
@louisbeerreviews8964
@louisbeerreviews8964 6 месяцев назад
It’s not harsh
@tsimeone
@tsimeone 6 месяцев назад
Manchester really has to be the worst.
@noisyneighbour3317
@noisyneighbour3317 6 месяцев назад
Manchester security is decent now, particularly since the new MD prioritised improving the passenger experience. 99.3% of passengers processed through security in 15 minutes or less based on most recent figures. Fitting of new x-ray scanners in progress ... some on trial in T2. When fully approved, passengers won't need to remove items from hand luggage for seperate screening. I have found security staff friendly and helpful on my frequent trips through Manchester Airport.
@DNOPLAYSGAMES
@DNOPLAYSGAMES 6 месяцев назад
Luton isnt the worst rated airport in the UK manchester is. Don’t know where you got that information from, do your research
@AirlinersLounge
@AirlinersLounge 6 месяцев назад
By user reviews
@louisbeerreviews8964
@louisbeerreviews8964 6 месяцев назад
You are wrong
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