How Could They Mess Up This Bad... Again - $1500 PC Secret Shopper 2 Part 1

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It's finally time again for PC Secret Shopper - where we document the entire experience of ordering a gaming system from your favourite PC system integrators. Let's see how they did.
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19 июн 2024

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Комментарии : 18 тыс.

@TheSa7777 3 года назад

"I'd like to buy a computer" Dell: Sure. We sell computers at our extended warranty store.

@foreverstream 3 года назад

I changed my comment so you wouldn't know how I got so many likes

@raawesome3851 3 года назад

Yeah. Dell is ridiculous sometimes.

@connorchatterton7797 3 года назад

kind of hard to imagine thats the call you get for anyone purchasing an expensive ass alienware system, brutal

@samhain3709 3 года назад

Imagine buying dell or alienware... jesust

@errhka 3 года назад

That Dell rep downgraded the PC parts to add in the warranty and antivirus software so they could get their commission. Absolutely predatory.

@bluewiz0090 3 года назад

Sarah: I want to buy a computer. Dell: Oh, you mean warranty.

@LyricsFred 3 года назад

😂😂😂😂😂 warranty for a hypothetical pc

@dungeonseeker3087 3 года назад

Sarah 9 times: No thank you Dell: Adds warranty and antivirus anyway

@Yuy_V.2 3 года назад

Sarah: i want to pay for the pc Dell: right, this is the finance Sarah: i don't need to finance Dell: then how about you finance?

@TECHN01200 3 года назад

Great candidate for Jim Browning.

@xXSasukeXx89 3 года назад

First group stated they are from Canada and local but they are clearly from India and don't understand basic human communication lol

@CricetoFunni Год назад

I am still convinced they called a scam center instead of Dell. That was genuinely horrible.

@exigency2231 Год назад

I think it was just a farmed out call Center, that Dell was too cheap to train

@reaver_7 Год назад

Plus Indian woman so yeah...01

@guy2574 Год назад

@@reaver_7me when I’m racist

@reaver_7 Год назад

@@guy2574 Yup :)

@SSZaris 11 месяцев назад

@@reaver_7 Well they've just been sued for scamming so it's technically correct

@stevenm1239 2 года назад

Dell sounded exactly like a scammer, would've had me hanging up by the second "extended warranty" offer

@Gahwotchii Год назад

Only thing they're missing is an Indian guy who tries to remote access your pc

@charginginprogresss Год назад

@@Gahwotchii He did sound like an indian guy so that's one out of two already

@gregor2436 Год назад

@@Gahwotchiithey are planning to send somebody to your house. So - maybe worse XD.

@Mrdestiny17 Год назад

only time I got a warranty for a PC was when I bought my first prebuilt PC cause I was spending so much on it. Only $100 extra and I had 5 year coverage which I actually used to get a new CPU

@TheCD5150 10 месяцев назад

Well, their "support" is based out of India, so of course it's sounds like a scam call center.

@grone1778 3 года назад

“Hello I would like to buy a computer” “Sorry, you have reached Dell, leading financier, warranty-retailer and Anti-Virus whole-saler.”

@arbitraryalias9825 3 года назад

anti-wirus**

@CJ-je4hd 3 года назад

MEGA OOF

@Greippi10 3 года назад

Anyone remember when Dell was a reputable company? Pepperidge farm remembers. Back then HP used used to be a piece of shit. Oh how the turn tables.

@fifen1846 3 года назад

Hello I'd like to buy a antivirus on finance. -Dell's wet dream

@diogovieira3362 3 года назад

"Wait, did you say you wanted finance?" "Uhh, no? You just said you were leading finacier, warranty retailer and anti-virus whole-saler, and then you just asked if I wanted finance right away." "Oh... Well do you?"

@egs-zh3dt 3 года назад

Nobody: Dell and their warranty: "I aM onCE aGAin aSKINg foR YoUR FinANCIal SUppORt"

@thomasdrummond2946 3 года назад

Lol oj

@vizdrom 3 года назад

😂😂😂

@Uilliam56 3 года назад

Can't believe the link here. People who know oj as well as linus

@thomasdrummond2946 3 года назад

@@Uilliam56 yeah ikr

@thomasdrummond2946 3 года назад

@@Uilliam56 btw I'm 5600 trophies with level 11 king and level 11 and 10 cards, 24 win global torney(soz about the flex not many ppl care abt clash royale)

@numberslettersass 2 года назад

The Dell call was everything wrong with these types of calls. Just wow. HP was everything I would expect from HP. Love them. They are full of good eggs. 3rd call was one of the best. Those guys are the dream people you want on the other end of the phone. The delay wasnt the guys fault. They are probably busy. They are probably busy because they are good. Probably not many of them because they are actually trained and hard to find. I am going to use maingear for my next PC. That experience was what I want.

@penvzila Год назад

I love that cyberpower transferred you to a sales rap and then the sales rep basically said go away and hang up the phone.

@danhousden2122 5 месяцев назад

Yeah weird.. I bought a pc from there and it’s great 😂.. I knew what I was doing though (slightly)

@Potatoverynice 3 года назад

dell legitimately sounds like a scam call, bizarre for such an established brand.

@starsasmirrors 3 года назад

probably just outsourcing everything to the same call center

@boat02 3 года назад

My soul sustained a catastrophic injury listening to it. edit: my soul has since recovered after watching Maingear

@Aliamus_ 3 года назад

Honestly its probably because they ARE such an established brand that they pull stuff like this.

@aserta 3 года назад

I could probably splice this into the BG of one of the many ScamBaiter videos, and people wouldn't so much as wink, it's that scam like. Dell sounds like a scam...

@Ziekheid 3 года назад

Spoiler: turns it it was a scam seeing the piece of garbage they got sent for that kind of money.

@WhoEvenFilms 3 года назад

Dell: "Would you like to add a pc to that warranty?"

@Yupumad 3 года назад

Would you like to finance that warranty?

@Hans5958 3 года назад

@@Yupumad Would you like a warranty for your warranty?

@oatmealtheecat8188 3 года назад

Next: Would you like to add a GTX 3090 Ti to that finance?

@hofkingpin3216 3 года назад

@@oatmealtheecat8188 GTX???? 3090 Ti????

@krisdeng5327 3 года назад

@@hofkingpin3216 r/whoosh

@sjh199 2 года назад

personal note 02:55 Dell 12:30 HP Canada 16:03 iBuy Power 19:28 Cyber Power 23:10 Origin 27:30 Corsair 29:42 Maingear 32:35 NZXT

@blastmanutz7798 Год назад

14:10 - dear LTT. I worked as a commercial salesperson in a computer stores for quite some years. This right there was a classical "woops we screwed the pricing, customer wanted to pay 2k$, why are you selling her a PC for 1.6k" from a supervisor probably. So what do you do in this case? Fake the "out of stock" situation, provide an option for 2k and if the seller refuses and wants to opt for the 1.6k one, just offer her the same PC that was advised at the beginning, magically appearing in stock, since the seller was so scarce with information there was no way to tell if he was talking about the same PC. Ezpz, 2 grand in the bag. And the guy probably heard a few words from the supervisor to boot.

@riseofbatman Год назад

That was very insightful thanks

@Alfie0001 4 месяца назад

That's more realistic unfortunately, thank you

@notenoughtime9515 3 года назад

"Hello, is this Dell?" "yeah, this is the robbery department, do you want a warranty?"

@BenCos2018 3 года назад

lmao

@chickeninasweater4109 3 года назад

Jeez that PC was NOT worth $2000 lmao

@excitedbox5705 3 года назад

@@chickeninasweater4109 That is because those warranties cost several hundred and that anti virus is at least 40-50 so they basically stole the cost of a mid tier GPU which could have doubled her ram and upgraded her CPU.

@FOertel 3 года назад

Just think about what a nice PC you could build yourself with that money and what crap they wanna send you :x

@alexanderrolfe7620 3 года назад

No, but i'd like yourwarrant.

@CarthagoMike 3 года назад

Dell: _"We have specially upped the graphics card to a 1660 for you"_ HP: _"This system already comes with a 2060."_ Dell: _..._ Dell: _"So anyways..._ *_Would you like a warranty?"_*

@Ocastia 3 года назад

Yea I like Alienware but that is simply unacceptable.

@adam3496 3 года назад

I would day so, but I recommend getting better ram, it’s only $20-30 more for 16gb of good ram

@advenger9008 3 года назад

Lol

@MyMrAnimal 3 года назад

@@adam3496 In what world does 16gb of "good ram" cost 20-30 dollars. You will need to pay AT LEAST double that

@Luca-bx4fx 3 года назад

@@MyMrAnimal he said 20-30bucks MORE then 8gb

@lordreyes2725 8 месяцев назад

The guy with the chicken was the best of them all. He was even humble when she ask about the roster lol. He knows his stuff about computers

@casedistorted 2 года назад

I can't wait for the third PC Secret Shopper for them to do. RIP for Scrapyard Wars but maybe we can keep the Secret Shopper series going for a while. Also bring Sarah back, she did an excellent job!

@Claymoresmash Год назад

Apparently they did some shooting and are wrapping it.

@Antigen__ 3 года назад

"Would you like to add a warranty?" "No." "Okay. But would you like to add a warranty?" Legitimately like talking to an NPC

@boygenius538_8 3 года назад

They get a script, their job is to turn their brain off

@NotTheStinkyCheese 3 года назад

@@boygenius538_8 that is assuming they have one ... I wonder if she kept asking because she kept forgetting what the answer was. That might explain the order list. OTOH ... the anti-virus is probably the factory standard sh*te they ship as part of the OS these days.

@hangmanofficialfullstreams2683 3 года назад

Yeah, but would you like to add warranty?

@ljuc 3 года назад

@@boygenius538_8 It does look like it.

@finnadler1356 3 года назад

I can't believe I just watched a 30 min video of someone trying to buy a pc over the phone.

@jimmyl82104 3 года назад

Sarah: "Hi I'd like to buy a desktop computer" Dell rep: "You want a warranty and financing" Sarah: "No, a computer" Dell rep: "OK sure no problem, warranty and financing"

@Lee-ig4op 3 года назад

As someone who has worked in sales. I can tell you that is likely a company problem, and not the individual. Where the company says Warranty sales = profit you sell it, or your fired. But you know it's not said like that and it's months of badgering by your manager and being humiliated and put down because your warranty sales % on sales aren't up to par because you have a soul and can't find it in you to sell someone a $150 warranty for 3yrs on a $300 product.

@szymongrabarczyk3561 3 года назад

- Why would I need a warranty and financing? - To feed baby.

@titaniumabs 3 года назад

BE-ER COF-FEE

@crispylizard8295 3 года назад

@@Lee-ig4op yeah and these are outsourced to indian sales companies so they can pay less and are easily replaceable if they don't do everything right

@Morganaplays 3 года назад

how much warranty and financing you want dell yes

@archieralphhutchinson8985 2 года назад

im still so impressed by this videos intro, i could watch it all day and still find it humourous every time Defo deserves an OSCAR

@Aaron-be2pt 2 года назад

I've watched all of these shopper series' multiple times - Can't wait for Secret Shopper Season 3!

@omaa11 3 года назад

Dell: "Do you want an antivirus" Sarah: "No" Dell: "Anyway"

@zzaqd 3 года назад

Dell: “What about now?”

@cedrickjonker4933 3 года назад

@@namanjain25 @sarahbbutt

@bmamalis 3 года назад

@@namanjain25 Creepy, dude. Creepy.

@xila8861 3 года назад

lol

@madezra64 3 года назад

@@zzaqd Dell: "How about now?"

@nlksh 3 года назад

Dell: "Also would you like to add a computer to your purchase"

@ahmedalshareefi8206 3 года назад

LOL

@SulfuraSS 3 года назад

Awesome! That's the best!

@Tsweeney12584 3 года назад

No, also would you like to add a warranty to your warranty.

@Aaron-hg8jo 3 года назад

HAHAHHAHAHAHA

@walker4541 3 года назад

”No”

@Hjorth87 2 года назад

I keep getting back to this series. It's awesome for background playing. And I love the rooster

@blankmeme224 8 месяцев назад

I am coming from part 3. This is so fun!

@marvinmartian1565 3 года назад

Spends an hour on hold at Corsair then finally gets an operator "I'll transfer your call now" "Hello this is Dell's Extended Warranty Service, How may I help you?"

@TobiasDettinger 3 года назад

best comment sir! :D

@Rainaman- 3 года назад

It goes full circle.

@VanisherXP 3 года назад

There's a special hell for people that sells prebuilt PCs with single channel RAM. That place is a Dell sales call.

@dankdopths6955 3 года назад

Dell: "Do you want antivirus?" Customer: "No thank you" Dell: "Okay, I'll give you an antivirus."

@134679007 3 года назад

"No thank you" This is obviously what someone who needs an antivirus would say.

@Noahjowow 3 года назад

Ok I'll give you a virus

@kevjaesome3809 3 года назад

CURRYS

@sapandream 3 года назад

Without a PC just run the antivirus.. that's dell :P

@rampage3337 3 года назад

you whant warranty? no. you sure? yes. 100%? yes. im gona give you 1 year free warranty

@tomj3089 Год назад

after watching the first oneof these, this second "season" was really high production value, and super fun to watch. cant wait for another couple years for them to do another!!

@nichtsistkostenlos6565 3 года назад

Dell: "Okay, so how should we finance your extended warranty on your anti-virus subscription?" Customer: "Can't I just buy the computer?" Dell: "...the what?"

@handlmycck 3 года назад

they got my parents with this scam in a massive finnish retail store called gigantti. Laptop was 500 and the antivirus with warranty and "repair" was another 500. Still makes my stomach turn

@Aschentei 3 года назад

LMFAO but actually tho

@handlmycck 3 года назад

@@Aschentei nothing funny about it. McAfee antivirus cost the same as used car.

@Aschentei 3 года назад

@@handlmycck that wasnt mean at your reply oops

@poiiihy 3 года назад

@@handlmycck same price as the laptop what the actual fuck

@dragonarmy2008 2 года назад

Dell sending a technician to your home sounds like a threat!

@noobbutnormal1914 2 года назад

yes

@jhawley031 2 года назад

Dell doing anything sounds like a threat

@wellhrry 2 года назад

@@jhawley031 The existence of Dell itself sounds like a threat

@RustyShacklefordddd 2 года назад

“For $50 more we can send a team of dell technicians to break your legs”

@Glandorray 2 года назад

As someone who briefly worked as a Dell Technician? I can confirm that it is a threat.

@marios.6248 Год назад

this series is awesome and has improvements compared to the first test

@christianyachouh3695 Год назад

The intro was nothing short of amazing!!

@nikanj 3 года назад

Sales manager: Good luck with with your first call. Remember that if I crow like a rooster that's the signal to stop. Rookie: Okay. Got it! Client: My budget is $2000 Rookie: We have a system that costs $1699 Sales manager: COOOOCOOOO! COOOCOOO! *hangs up and calls back in 2 minutes* Rookie: Sorry, that system is not in stock. We have a system for $1999.99

@edenworcester5155 3 года назад

Underated comment lmao 😂

@las3rtje 3 года назад

Thanks for making me lose my coffee.

@XwSScout 3 года назад

Underrated comment, spewed coffee all over my workbench

@balloon3503 3 года назад

What's with everyone with coffee lmao

@15KDaniel 3 года назад

Underrated coffee, spewed coffee all over my toilet.

@technewb8241 2 года назад

Well, apparently Dellienware learned from this. Instead of offering the warranty to you 14 times, they just automatically charge your credit card every month for it

@cdvideodump 2 года назад

Wait, that's illegal

@ViniciusNegrao_ 2 года назад

@@cdvideodump Only if you notice it

@cdvideodump 2 года назад

@@ViniciusNegrao_ That's not how that works. That's not how any of this works

@frankb.8071 2 года назад

@@cdvideodump (its a joke)

@midnightwolf3134 2 года назад

@@cdvideodump Technically not a crime if you’re not caught.

@lowgreverduckbutt4198 2 года назад

Ibuypower is still completely accurate as far as the address and payment method crud, and when they finally put it into shipping, the tower I got for my budget is absolutely amazing. Every title I've played, even current, has been absolutely emaculate.

@AddlerMartin 3 года назад

HP beat Dell in every aspect. They even have a ROOSTER!

@nmotschidontwannagivemyrea8932 3 года назад

Every aspect except for product quality. I don't trust HP build quality as far as I can spit.

@microbuilder 3 года назад

Just showing how cocky they are! eh? no? I'll let myself out....

@Verpal 3 года назад

@@nmotschidontwannagivemyrea8932 Nah, HP desktop don't blow up too soon in most of the use case under normal supervised operational condition with user maintenance and periodic checkup from HP Premium warranty service. This comment is sponsored by HP, the company that make it matter, find out more at store.hp.com.

@Frank_42 3 года назад

He was definitely lying about the availability of something cheaper. The $1999 computer was probably less not more to begin with. He just wanted her to think she was getting a deal.

@AddlerMartin 3 года назад

@@microbuilder HAHAHAHA

@eduardoarellano1616 2 года назад

"Even if there's a rooster on the background we'll try to help you" - HP

@zero-pantsu-samus3203 2 года назад

I literally wouldn't mind roosters or dogs in the background as long as the representative helps me out.

@yohannessulistyo4025 2 года назад

In Asia, a lot of people keep rooster as pets. We have a couple chicken keepers in my neighbourhood. Even in elite ultra wealthy neighbourhood, there will be some guy who will keep roosters.

@stansb37 2 года назад

Sounds like a Filipino to me.

@bmxrichard21 2 года назад

@@yohannessulistyo4025 In Czechia, we have chickens and roosters in every village. Just cause their meat is great :-)

@3wGaming 2 года назад

@@yohannessulistyo4025 i bet those are for cockfights

@vibrationrising 2 года назад

this is 4th time I'm going to watch these 3 videos I love it, can't wait for the next one

@allgaming5647 10 месяцев назад

bro fr hit em with the ”500 watt chassi”. damn, thats one impressive chassi right there

@telquel7843 3 года назад

That Dell call took years off my life just to listen to.

@snakeinabox7220 3 года назад

Mhh yeah

@jacrispy9861 3 года назад

Agree and 69 likes NICE

@flame2385 3 года назад

@@jacrispy9861 cringe

@benjamindavies1188 3 года назад

their UK sales and tech support (at least my experience) are actually pretty decent, having had to ring them several times due to various reasons

@xalzor740 3 года назад

@@flame2385 you sir, messed up the same way dell did. Next time, reply by saying nice

@CL4KFL 3 года назад

I’m very impressed with the HP rep. That guy actually know what he was doing. His “partner” the roster was a good sales, too.

@betalpha5846 3 года назад

Agreed. especially after the Dell example.... and the value isnt half bad either.

@shape5dokkan 3 года назад

Too bad hp computers aren't good :(

@CL4KFL 3 года назад

@alfon mango how old are you? Five?

@CL4KFL 3 года назад

@@shape5dokkan IKR?

@RichyQE 3 года назад

HP was the best customer service.

@Boombanggg22 Год назад

We need more of this

@ryanlebowski4018 2 года назад

I LOVE THIS SERIES SO MUCH

@beIfy 3 года назад

hp: rooster noises corsair: *heavy breathing noises* nzxt:

@Wusuba1 3 года назад

Hey at least hp guy was nice With the rooster a cherry on top

@gurshair 3 года назад

@@Wusuba1 HP rooster was amazing

@ultraprimeomega 3 года назад

Free rooster with a computer purchase.

@Eli_Kennemer 3 года назад

Sarah : "Shutup and take my money" Dell : "Okay, would you like to finance that with us today?" x3

@ernanipozza 3 года назад

"You don't understand, we will take your money, some interest, a lot of your data!" Seriously, paying upfront is not a big deal for huge corporations. I tried to pay off a loan and the bank straight up refused to receive the money. The clerk almost begged me to not pay it, because it would fuck up their semester goals. They ended up accepting, because it would be ilegal to not to.

@NoobGyver 3 года назад

i just hate blah blah warranty blah blah antivirus blah blah i don't need warranty, i can just fix the pc myself for the antivirus, I know how carefull to be, from years of expirience in cracking software. And some people don't, making it easy for big companies to squeeze the money out of the customers

@Eli_Kennemer 3 года назад

@@ernanipozza Your fiat is no good here sir. We take digital only, and no, not bitcoin.

@tanszism 3 года назад

@@ernanipozza it didn't have interest. but yeah

@MrBl00 3 года назад

@@tanszism Well, "no interest" just means fees in the end. Like a few bucks each month or on setup.

@random13627 2 года назад

WE NEED ANOTHER ONEEEEE I LOVE THESE

@nickashbaugh1386 Год назад

need a third installment of this series

@mcgillistan8203 3 года назад

"I'm going to call Origin because I'm kinda lonely and I want to hear a friendly voice " 😂🤣😂🤣

@waffle5489 3 года назад

hey dude i used avadirect and my pc was nice and they have a jot of choses

@lynxlagoon 3 года назад

- hear this - stop video and scroll down - like the comment that says what i just heard - scroll up

@sexcannonmusic284 3 года назад

Srsly if you are depressed , call Origins :3

@izhanshafiq324 3 года назад

"I would call Origin just cuz I feel lonely and want someone nice to talk to" Same Linus, Same

@ratchetcarcraft 2 года назад

HP over the last few years have been great. When I was close to the end of my warranty(less than a month) my ssd on my omen laptop failed. They allowed me the option of either sending it back for an ssd or mailing me one with everything installed, for me to replace myself, since my warranty would be up when i recieved it. Never would have happened in the early 2010s.

@Lykaotix Год назад

I really appreciate the list of acceptable benchmark games for the support reps that know what they're doing 😊

@chandraveermathur642 3 года назад

Have Sarah in the room when you benchmark these systems, so we can see her reactions on how cheated or scammed an avg person would feel.

@krillza 3 года назад

good idea

@XyloWang 3 года назад

Soon Sarah will know more than these tech reps.

@paullasky6865 3 года назад

Just have Sarah in the room forever more please

@UltimateDIY 3 года назад

Good idea!

@hellterminator 3 года назад

Cool suggestion, but a bit too late. The whole thing was shot months ago.

@matthewtalisay5188 3 года назад

2000: DUDE YOU'RE GETTING A DELL! 2020: Dude, you're getting financing, warranty and maybe a computer.

@michealkinney6205 3 года назад

And don't forget 4 Years "Premium" support, 3 Years on-site extended, and 12 months junk antivirus software.. all for a premium f**king price. Price before computer, $600 that Dell said you were saving in discounts. Liars.

@Pantheon7943 3 года назад

Yeah, MAYBE a computer, and might be slightly damaged and you have to use your warranty and then you have to re-purchase your warranty because you used it, scam.. is something people hate.. but fell for it the most

@senshimak 3 года назад

And antivirus!

@SandroFrancisMiranda123 3 года назад

MIGHT get a computer

@Spellitlikeitsounds 3 года назад

LoL

@shanestrains548 Год назад

I absolutely freaking love the intro to this!!!!!

@blacktag98 Год назад

Can we have more secret shoppers. I love these comparisons!

@stephen7690 Год назад

It'd be awesome to see a Kitboga and LTT mashup, he'll be able to do an old ladies voice and I wonder what the experience would be like with that scenario.

@LordMaliscence 3 года назад

Wow, it's crazy that all the people working in customer service at PC companies had parents that decided to name them cuss words.

@AndreiFierbinteanu 3 года назад

That's probably why they ended up working in customer service

@krisdeng4605 3 года назад

@TheReal_Yash r/woosh anyways because yes

@originalstarwalker21 3 года назад

Well but of course

@hydrocarbon8272 3 года назад

I was just thinking that too, **** ******!

@debojyotiganguly5629 3 года назад

@@krisdeng4605 he knew and acknowledged that it was a joke so r/woosh And r/ihavereddit

@joshuarossouw9249 3 года назад

"My budget is $2000" Dell: Would you like 8gb of ram with that?

@inspectorseb5286 3 года назад

Also Dell: 1660Ti in a $2k gaming PC

@ArtFiendz 3 года назад

@@inspectorseb5286 oof its funny because if you google the Dell G5 like what they gave her it comes with a 2070. 10900f 2x16gb ram 1TB nvme and 500w PSU. So i think they may have revised this over the last week or so. lol edit: I just realized they said this video was filmed before RTX was announced.

@medmusic7977 3 года назад

That agent is already fired

@joshuarossouw9249 3 года назад

Damn never gotten so many likes before, really appreciate it.

@photonboy999 3 года назад

@@ArtFiendz , No... G5 is a "series" of computers so it has multiple options. the base model is an i5-10400F, GTX1050 Super 4GB, 8GB DDR4...

@davidsnow2653 Год назад

Awesome episode, i know it’s old but i’ve been away for a while and catching up. Sarah is amazing here. I hope she shows up in more episodes.

@bravegrumpy689 2 года назад

I love the friendship between dbrand and LTT

@-kyoto 3 года назад

Sarah: I'd like a gaming PC Dell: Sorry we only sell extended warranties here. HP: ROOSTER iBuyPower: Please hold for an hour so we can reject your payment CyberPower: Here's 50 systems take your pick glhf Origin: Hello I love you let me massage your soul while I sell you a $1500 system with a GTX1660 in it Corsair: "..." Maingear: We're just really nice. NZXT: no go away

@milanico2309 3 года назад

sums it up...

@LeleTheMonke 3 года назад

Yes

@Caphalem 3 года назад

Perfect

@user-ml4ig 3 года назад

Rooster Guy was working from home...it's just the condition these days...i think we can ignore that

@delapidatedswiss 3 года назад

@@user-ml4ig The rooster is not a downside, it's a perk of choosing HP

@The-Urban-Goose 3 года назад

God that "Yahtzee" at the beginning really hit me like a truck

@leogoldberg6014 3 года назад

I was eating pasta and spit it out all over my plate

@grantsypants4743 2 года назад

I’m rewatching this video, and I’m so glad I have knowledge of pc hardware.

@dzunepwnsipod Год назад

Come November, it'll be 2 years since they did this. It would be *soooo* awesome if they did it again; but Linus is moving, and this type of thing takes time. I wouldn't be surprised if we don't see series 3 for a while. Probably longer than 2 years, unfortunately.

@aureliotomasturbao 3 года назад

2000: dude you're getting a dell 2020: dude you're getting warranty

@alvaroschmitz 3 года назад

Tomas turbao

@playbackz2440 3 года назад

I found a video of a Dell conference, of them deciding these prices😂😂😂 ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-OWWu05YYbNI.html

@DaemosDaen 3 года назад

@@connorsteffan9969 me too, but I enjoyed it :)

@DaBoomDude 3 года назад

@@playbackz2440 i like it how the link starts with OWW, because ouch, you got me!

@Ike32 Год назад

Can't wait for the next one!

@rathstar Год назад

This video suddenly came up in my feed, awesome the first time I watched it. Now that GPUs prices have come down isn't it time for Secret Shopper 3 ?

@keenarnia 3 года назад

Here is a $600 discount for a PC that's should cost $1300. Total price: $2000 What a steal!!!!

@RahulKumar23004 3 года назад

The Dell? Probably worth less than a grand

@hectorandem2944 3 года назад

11:55 You mean $2199.39 (which is _over_ her stated $2k CAD budget) 🤢🤮 Do Dell even train they're employees? Because there's only one kind of stealing going here and it isn't a discount.

@RahulKumar23004 3 года назад

@@hectorandem2944 well, that's the thing. They're not trying to sell you the PC. They're just trying to shove extra services down your throat because it has the best margins for them. I honestly have stopped recommending Dell in general because of their abysmal customer service

@NEPAAlchey 3 года назад

@@hectorandem2944 they outsource to India, what do you expect. Do NOT work with companies that do this. Period. They only care about call volume, not call quality.

@sandeepwangde269 3 года назад

@@NEPAAlchey Like the thing is if you train the people you will get a normal experience. Key: Train. Them. Like even when we Indians try to get tech support... Some companies do it much better than others. The Sony people have had good tech support even though it is in India. But Amazon tech support... My god, you might as well not call them.

@LesVertsAlgerie 3 года назад

Good luck DELL

@babbletron8730 3 года назад

@wolfezz6846 3 года назад

YEAH

@danieltv1943 3 года назад

Their warranty support low-key sucks as well! People don't believe it lol

@hapshan 3 года назад

It's a shame they make good products.. That rep is a joke, she doesn't even know computers.

@salemcripple 3 года назад

At the third time of them trying to push their bloatware, i would have hung up.

@TechGamesAU 2 года назад

Please do another of these!

@LEGENDARY_KING Год назад

i want this series againnnnnnn

@squatch545 3 года назад

Customer: "Hi I'd like to buy a warranty" Dell: "Ok. Would you like a computer with that?"

@raznagul 3 года назад

More like Dell: "We offer 12 month financing."

@baront1057 3 года назад

I think they’re just gonna up sale you a warranty for the warranty

@mxriuss 3 года назад

Customer: Hi, I need some help with building a gaming PC. CyberPower: *no*

@ChrisJones-rd4wb 3 года назад

lmao ive never called a sales number in my life, its a dying breed anyway

@randomworld1 3 года назад

@SureSour when you don't have to pay decent staff like Origin you can afford to lose a bit on the hardware. Anyone buying a pre built probably needs the extra support.

@tusharthaker9399 3 года назад

Computer says no!

@rawhide_kobayashi 3 года назад

is it just me, or does the cyberpower rep sound like the exact same guy they had 2 years ago? their weird accent and manner of speaking sounds identical.

@MarginalSC 3 года назад

Cyberpower sales team seems like the easiest job. "WTF are you talking to me for? That's why we have a web site. W E B S I T E!"

@nadnerb_sr20 Год назад

That Dell salesperson probably got off that call then scammed some old lady into buying $2500 in gift cards to get Windows 11

@tatacraft791 Год назад

True

@_mike628 Год назад

That's out of line.

@malikfaisal416 Год назад

She has an Indian accent, so...

@MetalMan1245 Год назад

Very good series.

@krisgross916 Год назад

Been working with dell professionally for 7 years and can confirm this is exactly how they operate even for business customers. They always try to upcharge unless you call it out in the invoice before you purchase

@xtremefps_ 3 года назад

Dell: WoUlD yOu LiKe To FiNaNcE Corsair: NZXT:

@huyu7688 3 года назад

TRUE

@kt249 3 года назад

lmao

@Rainaman- 3 года назад

To be fair, who the fuck calls to order things these days

@sunnycyberbum 3 года назад

@@Rainaman- most ppl would probably buy retail

@martinesse4830 3 года назад

Lol, without these Secret Shopper I wouldn't even know sales lines even exist.

@ErinChisman 3 года назад

Essentially, they don't.

@Kongaii 3 года назад

Yea I don’t get why anyone would do this

@ayekantspeylgud 3 года назад

I honestly didn’t know it was a thing until watching these.

@pierre2898 3 года назад

@@ErinChisman I was thinking exactly the same thing!

@muddystick Год назад

As someone that works in contact centre operations and optimisation, the fact that Corsair stopped *all* voice sales, didn't have a message advising they were not taking calls, *and* didn't advise other departments to not transfer to the sales team is infuriating!

@michielvoetberg4634 2 года назад

This was an actually fascinating video

@mrfattypancakes 3 года назад

Dell: Would you like to finance an extended warranty for the antivirus on your 1660 graphics card?

@mactalk2871 3 года назад

The warranty is more expensive then the 1660 XD

@sakshamjain7984 3 года назад

For decent gaming exp, 1660 won't last 2 year and they want us to buy warrenty

@ckskatein5927 3 года назад

@@sakshamjain7984 me with a 1660 cries

@remigiuszbloch 3 года назад

Funny thing is, I'm trying to buy extended warranty for my Alienware for more than a month, Dell support don't want to sell it to me!!!

@sakshamjain7984 3 года назад

@@remigiuszbloch what😂, why , warrenty is the only thing that dell sells

@boysenbeary 3 года назад

Dell is the PC equivalent of "We've been trying to reach you about your car's extended warranty"

@KlipschHead281 3 года назад

Exactly!!!

@chrishahn2937 3 года назад

Omg those calls can FO

@claqyagami6914 3 года назад

Kid you not I have about 20 blocked numbers from those annoying ass people. Got mad one day and actually talked to one of their reps and just told her to to take me off their fucking call list. They haven't called back since. If only that same strategy worked with the "this is the department of social security administration" people as well.

@chrishahn2937 3 года назад

@@claqyagami6914 lmao same! “What do i need to do so you never call me again?”

@PotatotheTroll 3 года назад

Don't forget the rare call about the "extended warran-TEE." Was kinda funny the first time, mildly entertaining after that, and it seems it got fazed out before it got too old.

@gwynm8506 Год назад

Personally I configurated a build with memory express, and I found that the phone ppl were really helpful, I already knew mostly what I wanted but the advice for parts they gave was very reasonable and would have been helpful.

@XuroX. Год назад

I like this type of video, more plz

@CaptainEggcellent 3 года назад

Ahh man this was painful to watch! Dell were just chucking prices at Sarah and seeing what sticks!

@lmv92x 3 года назад

Not really. The dell lady never even mentioned prices, but somehow kept trying to sell financing and extended warranties.

@lmv92x 3 года назад

@@allenslayz5118 That's true.

@stevenandino8178 3 года назад

@@lmv92x she did, more than once. plus what u said lol

@FoolOfATuque 3 года назад

@@allenslayz5118 I was using 500W power supplies since my AMD Athlon 700. I can't believe a sales person would try to upsell the power supply. Lol!

@common_moss8998 3 года назад

Look who it is good vids man

@TechyGeekyNerdy 3 года назад

In the eyes of viewers, Dell rep was just an upseller. In the eyes of Dell, she is the top performer.....lol Also why this video was in 24fps ? Usually all LTT videos are in 30fps including the previous Secret Shopper Video Series ? 30p > 24p

@kubev 3 года назад

Sadly, you're probably right. She probably sells more warranties than PCs.

@nicholaskinkaid 3 года назад

@@kubev Technically if that were true, I would hate the customers more than the sales rep because they're just enablers at that point

@SIPEROTH 3 года назад

It seems to me like their target is the lower most naive ignorant person. Because any other person will just give up on them after having this ignorant woman go on and on about financing. You don't even have to know anything about PC's to get annoyed. Also if i don't know about PC and starts throwing i7 and 1060Ti etc to me i will be like "ok can you explain me what is that?" Would she be able to explain? No of course not cause she hardly knows anything. So you don't have to be ignorant on PC but also completely naive to buy from her and not close the phone. Is going for the most naive people ever bringing more money than actually selling systems to people? Or has Dell made their research and realised that no person with a brain faction buys a system threw a phone therefore only complete fools will call and they can let the Indian chick sell them warranties and financing.

@THYCR3AT0R 3 года назад

No shit she's their top performer, she added on the anit-virus after Sarah said no like 3 times lol.

@minddesu 3 года назад

All of their operators seems foreigners

@Leo99929 Год назад

I used to work in a Computer shop. The reason they upsell so hard is because they make a bigger margin on a single one of the several upsells, than they do on the system in most cases. That's why you struggle to get a discount on a stand alone computer, but you can get relatively "massive" ones if your bundle includes the optional extras like Office, anti-virus, extended warranty, and finance.

@some0nelame887 Год назад

I got an Ibuypower system because of this series and I have to say they really fixed their support. I had to send my pc back 3 times due to parts breaking in shipping, and it really wasn’t their fault. The computer had plenty of packing material, UPS actually just made it look like they kicked the box 14 times while delivering it

@Ryker1986 27 дней назад

So its their fault for using UPS.

@some0nelame887 25 дней назад

@@Ryker1986 or it’s the shipping industries fault for hiring idiots who take out their anger on the customers packages. I’ve had packages get destroyed by every shipping company in the US and seen videos from every company of workers throwing, kicking, and just generally mistreating packages.

@olifyne6761 3 года назад

Me: **calls dell* Me: hello, im looking for antivirus Dell: *_you came to the right place_*

@tyrosine87 3 года назад

How much are you looking to invest in John McAfees cocaine habit?

@mrn234 3 года назад

@@tyrosine87 John MacAfee has nothing to do with the ANtivirus anymore he sold the shit already years ago

@theirongamer7791 3 года назад

@@mrn234 NO SHIT

@lordshinumbra6441 3 года назад

@@tyrosine87 intel owns them now I think

@juliancantarelli 3 года назад

I would call to buy an antivirus and then tell them that I don't own a PC and I don't want to own one.

@World_Theory 3 года назад

This video is a hard-hitting service to the public, with high production quality and tasteful humor! 10/10

@Samuel-jh1yw 3 года назад

not to mention moist music.

@N-Vibe88 3 года назад

Lp00

@N-Vibe88 3 года назад

Pp0

@ChadVanHalen5150 Год назад

The IT job I have deals with needing to call HP/Dell/Lenovo support in regards to warranty stuff all the time and the HP call had me cracking up... Been there many times with them. Calling HP during Diwali is almost impossible, sounds like a warzone in the background. But a fun warzone.

@matthenderson94 10 месяцев назад

Please do another secret shopper. I can't explain why, but they make for such great entertainment.

@lzyassoul 3 года назад

“Dell told me they had revised” Well 006.9 they thought you wouldn’t make a part 2

@ventilate4267 3 года назад

Its possible they actually did but it's impossible to retrain every employee

@RyuktheShinigami777 3 года назад

@@ventilate4267 are you sure about that ? straight up sounded like a remote call center that constantly looks for new employees.

@rampage3337 3 года назад

@@RyuktheShinigami777 does not realy matther becaus customer service allways comes first and if the cheap scam indian labour don't work then you remove your buissnis from there and get a real call center in a contry that has higer standards. so they are still to blame becaus they chose to cheap out on somthing they don't need to cheap out on. this is kind of why i belive that tecnology has gone to far and that goverment needs to put strickt laws upp about how mutch money a company can make and make som of the loopholes companys take illegal (like the indian call center and designing products that have to be replaced every 2-3years) i think money has gone to far and with the internet it's so easy to make the money that we need new ways to govern these big companys so they are forced to make a beter product rather than make a better proffit.

@rampage3337 3 года назад

i don't have any real experiance in the subject so my ides might not work and there might be beter ways but you get the point. we need to make it harder for companys to take these loop holes and force them to put quality in to the products. specialy now with all the enviromental BS

@Marsk1tty 3 года назад

@@rampage3337 are you good

@wallymaingear 3 года назад

I’m watching you to Linus! 😎 For those who don't know me.. I'm the MAINGEAR CEO. I'm very thankful to LTT for our inclusion in this year's Secret Shopper series. Now let me go take care of the butterflies in my belly. 😆

@wallymaingear 3 года назад

@Mine Gamer Boi Thank you!

@divyavyas9003 3 года назад

I never really buy pre-builts but this was some quality support from you guys. Best wishes to you in the future! :)

@wallymaingear 3 года назад

@@divyavyas9003 Thank you!

@TheBasedDepartment. 3 года назад

Great Computers as always.

@tobahiphop1 3 года назад

*too

@IsaacRM92 2 года назад

Sara is just the nicest person EVER, the perfect customer trough and trough

@the_netherqueen 2 года назад

I've been a fan of HP for a long time and they're awesome. It's so nice to see them do well here

@etherealblue 3 года назад

"Dell doesn't even deserve the product placement" linus you savage😂😂

@devin2156 3 года назад

I think he went too easy on them. It looks like they downgraded the hardware to add the warranty and antivirus even though she said no 20 times. That's a scam.

@etherealblue 3 года назад

@@devin2156 I agree with you

@imBigo 3 года назад

@@devin2156 it wouldn't be an Indian call center if it wasn't a scam

@simpleinverso8628 3 года назад

@@imBigo oof...

@temthelem 3 года назад

Dell: "Have you heard of the word from our lord, Warranty?"

@jochemcode4570 3 года назад

I laughed

@temthelem 3 года назад

@Futon Entertainment "Let us pray, for our anti-virus"

@flamingburritto Год назад

Yeah HP is surprisingly very good at customer interaction. I have an omen laptop and I had issues and the technician came to my house and straight up replaced the faulty parts. No fuss no muss. everything done within 2 days.