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Call centers operate as centralized hubs where agents handle inbound and outbound calls on behalf of businesses. Inbound centers address customer queries, support issues, and inquiries, ensuring prompt assistance. Outbound centers focus on activities like telemarketing, sales, and customer outreach. Agents use specialized software to manage calls, access customer information, and record interactions. Advanced call centers may incorporate technologies like interactive voice response (IVR) for automated call routing. The goal is to enhance customer communication, resolve issues efficiently, and streamline business processes through a centralized communication hub.
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27 дек 2023
