I can't express how relived I am! I was extremely stressed about how shipping works since i'm new to all of this online business work. You've helped me so much, you went straight to the point, explained it well, showed us properly the process and helped us find out how to print labels as well. I was also looking for someone who was in the UK since most of the other videos were talking about post offices in the US. Thank you so much!
Wow! Thank you so much for this. The one thing i despise more than anything is going to the post office! Unfortunately the ladies that work there are really rude to me because I tend to have a lot of packages at a time. I am so excited to start doing this and not have to step foot in there again haha! Xx
Haha! My local post office counter is exactly the same! There's a few people who are lovely and process everything really fast with no trouble but the majority of them are clueless, have no idea how their own system works, take 3 hours to process 1 parcel and huff and puff every time I go in there. Thankfully we don't have to do it anymore! xx
The girl in the video just does click and drop online but you can apply for an account for Click and drop, and pay once you reach £1000. I don't spend money on labels I have a laser printer (MUNBYN) just for 6 x 4 FREE labels from Royal Mail which I order online. Also If you have an account with Royal Mail they come and pick up your mail, as well as give you free labels. I also get my mail cheaper due to having an account. About 15p less on a 1st class large letter. The only thing I have to do is print a completed Manifest at the end of the day and print it off for the post person to scan. I also have a barcode at my front door that the post person has to scan as well as the manifest sheet. I pay for my post mostly monthly. once I reach a £1000 they activate payment and it is taken from my business accoount, so it is not always once a month it depends how busy I am. Hope this helps anyone
Great video. Worth also noting that for 72p per package you can have up to five per day collected. Worth it if you have only one or live too far away from a post office.
This video has been a great guide, thank you so much! Please can you let us know how you would just print one label for one order that has come through? At the moment I am printing 4 labels per sheet like you mentioned, however it is all for the same order so I feel I am wasting all 3 other copies (labels). Thank you x
Is you printer printing the same label 4 times? When I have 1 order and chose 4 per page, it just prints 1 in the top left corner. You might be better off changing the label settings in click and drop rather than your printer and seeing if that works?
@@LulaRocks Thank you for getting back to me. Yes, my printer is printing the label 4 times. Would you know what I need to change the settings to in click and drop at all? X
Thank you for this video! I’ve been wanting to look into an easier way of posting orders without the need of going to the post office. Very helpful and so easy! 💜
Oh no! If you can't do it on the Mac you should be able to change the settings on C&D, it's not as good if you're doing international shipping because it prints the customs labels separately (if I recall). Glad I could help though!
Wow. My parents have their own business on Amazon and eBay and they use Click & Drop...but they make it look so hectic! I plan to start my own shop on Etsy and this video just helped me realise how easy it actually is. Thank you so much! Although, my parents drop their parcels off at our local depot because they would get processed on the same day. Very efficient and kinda nice to know that they have your parcels.
Does the exact weight really matter for Royal Mail if I know I'm paying the correct postage? I use large letters and have a variety of products of varying weight but they're all
Yes, it's a similar thing to what I suggested at the time. I knew that 1 or 2 pins would always be under 30g so I didn't weigh them all individually, I just set them all as 30g. Now I do them all as 100g. I know that 1-3 pins is under 100g so I just pop them all as 100g without weighing. I just weigh any orders with 4 pins or more :) I once had someone at the post office tell me they couldn't accept it because my postage was wrong. I'd put 100g and it was around 60g. She argued with me until the manager came and told her it was fine because it's the same cost. That's the only time I had a problem and now I just use the post box and skip the post office counter anyway!
As a UK seller, do you have to supply a return address? I do not want to use my home address (privacy) but I have heard PO Boxes aren't allowed as an alternative due to UK/EU laws? I was wondering if there were any alternatives?
Unfortunately you do need some kind of return address. I’ve had parcels returned over the years so if my address wasn’t on there they would have been lost forever! I was under the impression that a PO Box is ok though so it’s worth looking into!
This was interesting, the post office seems so outdated and sadly our local post office has an off-licence inside? I'm not even sure if that is something Royal Mail allows but yeah? Imagine having to post letters with drunk people buying cheap booze early in the morning. I have one question, curious to know if there is any advantage of holding a "business" account with Royal Mail? How much does it cost etc.
I don't know if it connects with Wix, I'm sorry! I think I showed the list of sites on the video? I would suggest creating an account and looking at the list of sites you can integrate with if you can't see it on the video.
Hey there! With Royal Mail Click & Drop, once you've created and paid for your postage, if you've chosen a tracked service, the tracking number will be generated automatically. You can usually find it on the label itself and in your Click & Drop order history. Just ensure you're selecting a service that offers tracking when creating your postage. Hope that helps! 😊
Amazing Amazing support video. You have helped hundreds of entreprenuers so blessings to you 👍. I have read all the FAQ in description and i still have a quick question 😊 for printing labels, is it better to buy dymo label printer although its expensive. I could not start my online business because of confusions on how to pack and ship and what things i need for packing differently. I am sure u got what i mean and if u could help here. 🙂
I'm so glad you found it helpful! If you can afford a proper label printer then it's a good idea to invest in one. I will eventually buy one myself. But, if you are short on money, and all you have is a home printer, then you can still use click & drop :)
For notifying customers about shipment and tracking, this is linked to shopify? So do you then need to change settings in shopify to make these emails send to customers?
Unfortunately I don't know all the details on this. I choose to do mine manually in Shopify because I prefer it but you can set it up so that when you complete it in Royal Mail it will email customers through Shopify but you will need to change some settings and test it out.
So if I’m printing labels from sat a shopify and it’s printed out and stuck on I don’t need to visit and actual post office ? I can just go to a post box and post them in that ? I’m asking because I hate my local post office it’s alway too hectic trying to post anything lolll xx
Yep that's it! As long as you have paid for the shipping label and stuck it on, you can just put it in the postbox. I haven't been to a post office counter since 2019!
Great video! If I provide the weight and dimensions in advance on eBay or Etsy for a specific product, will the Royal Mail system automatically incorporate and select the appropriate shipping option?
I'm glad it was helpful. As far as I know, C&D won't automatically select the shipping based on the dimensions and weight you enter on your sales platform, but I think you can you may be able set up rules on there. I don't use them myself but it may be worth looking into?
Hey, when you book out Shopify orders through Click and Drop, does C&D automatically mark all your orders as dispatched within the Shopify dashboard or do you have to manually mark each order as dispatched (and copy and paste everyone's tracking codes)? I have to do it all manually and it takes such a long time, I don't know if I've not connected my account properly or if everyone has to do it manually. Thanks!
I choose to do mine manually but you should definitely be able to set it up so that it automatically marks them as dispatched in Shopify once you do it in C&D. If you go into Settings, Integrations, click on your shopify integration, and there's a tick box that says "Mark orders as despatched on channel" that should do it. I hope that helps!
so ive signed up for click and drop today via Etsy, when purchasing labels will the money come out of my own personal bank account or will the money be taken from my Etsy account thanks
If you are using click & drop it will come out of your own bank account. If you use Etsy Labels to purchase your shipping it will come out of your Etsy balance. I hope that helps!
Hello, thanks so much for this! Quick question: with click and drop, when you click dispatch, will the automatic email be sent as set up in Shopify or Etsy, or another type of email created by Royal Mail? Thank you. X
Hi! I don't actually do it that way as I prefer to mark them as fulfilled on my websites as I pack them so I'm not 100% sure. I think as long as you have selected 'Mark orders as despatched on channel' in Click & Drop, your sales platform (i.e. Etsy) should send a notification out. It's probably a good idea to test it out to see what happens! x
I’m glad you found it helpful! If I recall correctly, the size I used in the video are mini but they are a little small for the labels. I now use C6 which fits the labels perfectly. You could try and get labels with 8 per page rather than 4 that may fit better. I hope that helps!
Can I please ask, does the customers have to pay duty upon receiving the product from you? I am confused whether to pay for the duty myself (as a seller) or let the customers to pay. It's hard to know as I would like to make it clear on my shopify store
When it comes to duty payments, it really depends on your business model and the preferences of your customer base. Some sellers choose to include duties in the product price or pay them on behalf of the customer to simplify the process. Others leave the duty payments to the customers, which is usually the case for international shipments. It’s important to clearly state your policy on your Shopify store to set the right expectations. If you decide the customer should pay, make sure to mention that additional duties may apply upon receiving the product. Every approach has its pros and cons, so it’s about finding what works best for your business and your customers
If you are shipping internationally you will need a customs label to declare the items inside the parcel. If you choose to not use one then your parcel is unlikely to be cleared through customs and may get lost/returned to you. If you are shipping within the UK then you don't have to use a customs label :)
Do you have to manifest the order before sending it? I do not have the option to manifest which I saw on another video? After I have paid for the order I only get the option to mark the order as dispatched> Thanks in Advance:)
Hopefully this video will help! How To | Royal Mail Click & Drop FAQ Part 2 | Manual Orders, Importing Orders, Hiding Postage Price ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-H0k6NApigyk.html
Hi just wanted to ask re Proof of posting- if we post these ourselves how do we get proof of posting (a receipt)? As we need this to claim compensation should anything go missing? I live quite far from the post office so would love to try this
This might sound silly but do you get a proof of postage or is there a record saying it’s been posted like you would usually get from the post office? Also once you click saying it’s been dispatched do you orders on shopify change?
Hey i just had a question. Printed a label using this method and I noticed the shipping price shows up at the bottom. Is this standard or is there a setting to remove this?
Thank you so much ! got a questions :D I live where i can get to delivery office literally with slippers haha and they have two separate mail boxes like integrated in the wall one says prepaid mail i believe another franked and some kind of pouches, i have no idea which one do i use and there is no one i could ask since its pretty much closed. Could someone help me out ?
I'm not 100% sure but I would guess it's the prepaid mail box if you've used Click & Drop to pay in advance. Have you tried contacting Royal Mail on their website or through email to check?
Hello! I know this is an old video now but still been incredibly helpful so thank you! One question - do you know how long it takes Etsy to update the dispatch once marked on click and drop. I've just used the click and drop on RM for the first time (always just done it through Etsy before) and I want to make sure I've done it right because at the moment its not updated the dispatch on the order in Etsy.
To be honest I'm not sure that it does mark them as dispatched. You have to turn on a setting to mark them dispatched on the sales channel but even then, I'm not sure if it works. I always do mine manually to be honest :(
As long as you put an email address in you should get an email with all the QR codes once you’ve paid for shipping! I don’t think tracked parcels give you the codes though so that something to keep in mind ☺️
I think you get a small online discount with a personal account. If you meet the requirements for a business account then the discount is more but the process and system is different!
Hi, Very useful video- didn't know what I was doing until I came across your video. I've been having a look at the labels, what material do you recommend? Thanks
I believe you can only choose A4 or 6x4 on the website but you can change your print setting to make them smaller (however they will be the same size ratio)
I don't think so, I think it's only parcels shipped from the UK. Although some US couriers use Royal Mail once the parcels reach the UK, I don't think you can use them from the start of the journey. But it's worth checking with them directly just to be sure :)
Through Click & Drop you can only choose A4 or 6x4 but you could try 6 labels per page in the printing settings. The sizing might be off because it will just scale down the 6x4 labels but you can try it!
Love this! I just signed up to Click & Drop, initially bit scared of it as little clueless on how the process works! Your video is so helpful! Like others, I would like to avoid my local post office as it seems we all receive mean treatment (esp us small business owners with loads to post!). The convenience of dropping small items through the post box appeals to me! Just a question, in regards of proof of postage is this something we should print off if we are avoiding the post office and just popping in post box (this is the standard post box right? Not the parcel post box is am seeing mentioned online? I am mainly posting large letter sized orders). Also, I set up my Click & Drop account after I received an order on Etsy - it seems to have integrated my Etsy shop as it says its verified but not picking up the order? Do I select the little truck on Etsy to create a postage label or just go on the Click & Drop site and manually enter the details via 'Create an order'? Thanks!
I'm so glad you found the video helpful! Click & Drop can be a little overwhelming at first, but once you get the hang of it, it really streamlines the shipping process. Proof of Postage: If you're dropping your items directly into a post box, you won't get a stamped proof of postage. You only get that if a member of staff at Royal Mail or the Post Office signs/stamps your parcel. Type of Post Box: You can use any standard post box for 'Large Letter' sized orders. There are also specific parcel post boxes for larger items. Just make sure your parcel fits through the slot. Etsy Integration: For Etsy orders to migrate automatically, they need to come in after you've integrated Etsy with Click & Drop. Any orders that you received on Etsy before the integration will have to be entered manually in the Click & Drop system or you can generate a label for those via the truck icon on Etsy. I hope this clears things up! Let me know if you have any more questions. 😊
@@LulaRocks Thank you so much for your detailed response! I sent my item via the post box - here's hoping everything will be ok! So in order for the item to be "covered" by Royal Mail (in case anything goes missing) - I will need a stamped proof of postage? So I can buy postage online but take items to post office - this way ask for proof of postage/get the print out (if I print it out) stamped?
Hi there, thanks for this video, it was very useful when trying to learn about Click and Drop. I'm in the process of setting it up with my shopify store, and it doesn't seem to be syncing my orders. They state that it's refreshed every 15-30 mins, but it's been longer than that and it's still showing nothing. I haven't had any new orders since I set Click and Drop up, so it's just orders made earlier today, but it just doesn't seem to be picking them up. Would you happen to know anything about what's going on? Thanks a lot for any help you might be able to give me
I have a feeling that it won’t pick up any existing orders when you sync your account so those would have to be entered manually. It might be worth leaving it overnight to see if they sync first though. Now that it’s synced, any new orders you place should filter over though!
@@LulaRocks Wow, thanks for the quick reply and for the info. I'll leave it for a few hours and see what happens. I need to get the postage sorted for collection in the morning so can't leave it overnight unfortunately. Hopefully all future orders are picked up. Thanks again for the great reply, I really appreciate it :)
Hi awesome awesome video, quick question you mentioned you cant select any of the signed for options but there is track and signed options above? I am shipping to us and same is happening for me but there is definitely a tracked and signed option. have you tried using the signed option its only 50p -£1 more?
You have to find the customs code yourself unfortunately. It will start remembering after you've entered them a few times. I get some of my products manufactured in China so the country of origin is China.
How can I edit an error on click and drop? For example, when postage has been applied for two orders from the same customer but the measurement of the weight is wrong 😭 any idea how I can change the weight measurements?? My customer ordered 2items and then another item the next day. However I weighed them all together and applied postage, now for both these orders it’s weighing 1.265kg each 😫 help lol. Such a helpful video 🙌🏾🙌🏾 UK version as well, thank you😁
If you can't get into it and edit it, you should be able to reset the status of an order (which basically wipes all the details and takes it back to the starting point of when it was imported). If you've already paid for postage then you'll need to request to cancel/refund from Royal Mail and set up a new label. I hope that helps!
Thank you for this amazing video you have a gained a subscriber... xx... ima little confused .if the customer pays shipping once they have placed the order .. then why do we have to weigh the parcel out again after They have already paid for shipping . So if they pay for a small parcel .. However we ship out as a large letter ?
You need to weigh the parcel to make sure you are paying Royal Mail the correct postage amount. If you don't weigh them when paying for postage you could end up overpaying or underpaying (underpaying may mean the order never reaches your customer). The weights entered on your website/selling platform are only ever really estimates as there are so many factors that can affect the end weight of the parcel so it's a good idea to keep an eye on the weights and costs and keep them up to date. I hope that helps!
Hello :) - How do you get the weights to automatically come through on click and drop from etsy etc. - it does not show for me :( thank you in advance JD
I think the best way is to upload all of your products into click and drop along with their weights and all of the custom details. As long as the SKUs match what you have on Etsy, it should all pull through
Hi! Just wondering since I haven't really seen any good how to on this- what do you use as your return address? I'm uncomfortable using my personal address but I don't know how alternatives like PO boxes really work (Is there an option not to have one? If so, is that advised?)
Hey thank you so much for this video its answered most of my worries on the subject and I'm so grateful I've found it! I've subscribed 🥰 however I have one question that is making me wanna cry so could someone please help me?? I have a personal account i think with RM (I havent set up an OBA) and I use this for my new small business, I'm seeing EVERYWHERE about printing manifests or I'll get a fine etc how do you do this if you just use a post box and not speak to a person?? The manifest is confusing me. Also quickly, I'm seeing other small business using those big RM sacks for their mail, but atm I'm just posting like one parcel at a time so surely I don't need them?? I'm just a little overwhelmed and any advice would so appreciated 💓
As far as i'm aware, the manifests are needed for OBA. I've never needed one for mine as I just have a personal account on Click and Drop. I think the grey mail sacks are given to you if you have OBA. I don't know much about OBA but I think there's a minimum requirement to join i.e. you have to send a certain number of parcels or have a certain yearly spend with RM. I hope that helps!
@@LulaRocks thank you so much for getting back to me! You’re so kind and helpful :) you’ve put my mind at ease 🥰 can’t wait to watch more of your content on here
Hi, thank you for the video! Do you know if I am allowed to write the address on the package instead of printing it and it will be sent if I have payed online? I know you can get a QR code and scan it at the post office but I can't get to the post office in the hours they're doing!!
Thanks this was really helpful. I would love to use this service but I dont suppose it will be compatible with my brother label printer ql-700 which prints off small labels ? Can the labels be resized to fit 6.2cm (x continuous) width?
I know you can use label printers with it but I think the label size is 6x4! I would have a little google to see if anyone uses one with it. Hopefully you can 🤞🏻
I thought I would still have to drop them to the post office, it's blown my mind that I can just put them in the post box!! Ah i never need to leave my street again! I'm buying a printer right now!
Best video on Click and Drop on the internet! Thank you so much! One question - can you print out all your sales on an A4, and the product you sold be included also? If so, could you explain how? Thanks!
Can I print these labels and still take them in a post office to ship? As I really like the idea of getting proof of postage, just incase the customer says they haven't received it and I will have proof I shipped it.
Absolutely! You can print the labels via Royal Mail Click and Drop and still take your packages to the post office. When you drop them off, you can request a proof of postage receipt. It's always a good idea to have that extra layer of proof in case of any issues. 😊📬
@@LulaRocks I heard they have self checkout machines for posting packages and I might try this out so I don't have to fork out extra money for a thermal printer
@@Angie-Who they do! If you have a proper post office local to you, you can print them off inside (which makes sense of you want to go in and get proof of postage anyway) ☺️ we don’t have a big ones near me so it’s much easier for me to pop them straight on the post box.
HI! I'm new to using Shopify with click and drop and I was wondering, when you click on dispatched on Click and Drop what do you have to do on Shopify to notify the customer of the shipping update? And if you are using a shipping option with tracking number, how do customers get that info? :) Thank you so much!
Hi! I don't actually do it that way as I prefer to mark them as fulfilled on Shopify as I pack them so I'm not 100% sure. I think as long as you have checked the notification settings on Shopify and selected 'Mark orders as despatched on channel' in Click & Drop it should work but it's probably a good idea to test it out to check that it works!
You should be able to, they send you an email with QR codes that you can scan. Here's what it says on the email: 'No printer? No problem! Open this message on your mobile device and use the QR codes above to print your labels at your local Royal Mail Customer Service Point. Not all services are eligible for QR codes. Please see this page for more information. This includes Tracked 24 or 48 and Tracked 24 or 48 Age Verification services.'
I'm glad you found it helpful! I don't have a special shipping printer, I actually use the same printer for my art prints & stickers! I wouldn't recommend it as a label printer on it's own because it's quite expensive for the printer & the inks are not cheap.
How do you do your international shipping through Shopify? And also does integrating the Royal Mail also calculate as at the moment I have it set to free shipping because i couldn't work it out hahsx
I use Royal Mail price finder to work out all of the costs manually. I'm not sure if there's a way to get the shipping automatically calculated on Shopify but I do it manually because I add a little extra for packaging supplies. I set up a a few different zones in Shopify e.g. a zone for domestic (UK), a zone for Europe, and a zone for everywhere else. You can create as many zones as you want. For each zone you can then create different prices for different weights etc. so for UK orders that weigh less than 100g you can have a rate, for orders between 100g - 250g you can have a different rate etc. until you've covered all the different weight brackets that Royal Mail specify. Once you've done UK, then you repeat for the different zones you have set up. I hope that helps!
Thank you so much for your video. You have no idea how helpful it is! I have one question. Why is your country of origin set to China? Cause I have international orders from the US and I can't tell if the country of origin should be the UK or the US. Thank you!
You are so welcome! I’m so happy you found it helpful 😘 the enamel pins are designed by me but made in China so that is their country of origin. If I’m shipping something like a greeting card that was made in the UK then the country of origin would be the UK ☺️
Very helpful, I've just opened my Business account with Royal Mail and connected it with Click and Drop. You don't have a business one, do you? It would be helpfull to explain how to work with their bags, labels and how important is to create a manifest in the end of a working day.
Unfortunately not, I have a personal account at the moment. I will be looking into opening a business account with them once/if COVID calms down a bit. At the moment, it's a bit too much for my little head to deal with!
Your video as helped so much but I am currently stuck in setting up my shipping in Shopify. I am in the UK and I am finding it so hard to find someone to do a talk through on how to set up shipping with Shopify. There are so many US and Canada videos but they are not actually helpful for someone in the UK. Can you give any help or advice please???
Hi Lula, I found this video so helpful when switching to Click and Drop during this current lockdown in the UK. Please could I ask whether you get delivery notifications with first class post via Click and Drop? I use to get these numbers (not full tracking) via Drop and Go which allowed me to see if the parcel had been received. Looks like you don't get this service with Click and Drop unless you pay more for tracked? Any help would be great but appreciate you are busy. x
I'm so glad you found it helpful! I don't use 1st class very often but as far as i'm aware you cannot track any post unless you pay for tracked shipping which is super expensive and a real pain. It doesn't make sense to me because there is a barcode even on 2nd class so they obviously scan it in throughout the process...you would think you could at least track some of the journey!
Hi which printer do you use I’m having a nightmare because my printer doesn’t print the barcodes well enough to read, I’ve just got a new label printer that Royal Mail say works with their system but isn’t on WiFi so cannot be used with an iPad, do you use a laser printer ? Thanks Lisa
Oh no that's a pain! I don't have a special shipping printer, I actually use the same printer for my art prints & stickers! I wouldn't recommend it as a label printer on it's own because it's quite expensive for the printer & the inks are not cheap!
How do you get proof of postage? Only problem is I have had eBay notifying item has been dispatched and giving a number but sellers saying its been posted but actually it has not! Good video easy to understand unlike thousands of others that are completely wast of time, website is nice and neat and easy on the Eyes👍🤩
I was wandering what do you do for UK returns? I'm looking for something similar to what ASOS does. They put return labels inside every parcel so it's very easy and hustle free to return. Would it be possible to do something like that with Royal Mail?
I'm not sure how that would work because you have to pack the orders and weigh them before you can print the labels. You can print packing lists from Etsy and Shopify to help pack the orders but personally I think it's a waste of paper and i'd rather use my phone and jot down their names on the boxes :)
Hey!! Do you know anything about having to manifest your orders at the end of the day? I’ve heard it’s something you have to do but I’m a little confused! Such a helpful video Thankyou x
Thank you so much this video was so helpful, I have managed to link my shopify account to my click and drop, however my orders to not appear on my click and drop website. It has the green tick which means it was approved, do you think I should disconnect and try again? X
I have a feeling that it will only show your future orders, I don't think it can pull through past orders from before you connected it so you may have to do those manually!
Hi💜 Can you help me pls,, I just open my shopify store and im struggling with shipping , i use basic plan and I use also click and drop butttt the problem that when I go to shipping rates and want to set (use carriers or app to calculate rates) it says that there are no carriers or app etc .. What should i Do plsss ?? Ive integrated my shopify store to click and drop and still nothing ..
