Let me know your thoughts on the Hermes game in the comments! Thanks for watching! Connect with me on IG: www.instagram.... My vintage jewelry page: www.instagram....
Yes and no.. mostly no. Once managers became aware of it and didn’t correct the behavior it became a pacified and therefore a company indirect policy. No not written down and enforced but accepted all throughout the company and only addressed by the company in response to a lawsuit. In that effect the company hold liability for their SAs acts that fall under anti-trust.
I think you are right to want the associates to be paid. I am not purchasing from Hermes because the “GAME” hurts the consumer. Other brands don’t have to resort to this in order to make sales. So I’ll spend my money elsewhere. ❤
Yes game or no game I do think it would be nice for them to get paid. And yeah it’s nice to walk into LV or Gucci and be able to buy whatever you went in there for on the first try 😅
You're right, I'm either not buying into this new perspective. It's just a twist of words. Hermes basically did the dirty job through the hands of their SAs, by not leaving them a choice to gain their commission any different way than by suckung customers into this "game".
@@Buttercookiesssss yes! If they would have just paid them commissions then the game wouldn’t exist. It reminds me of when I worked for Wells Fargo and they did something similar to get bankers to open more accounts that people didn’t really need or want.
Are sales associates paid hourly salary? Not all sales from retail are paid commission in addition to salary right? Wonder how salary from Hermes compared with other non luxury boutique retail stores… just wondering
I was told that the reason why every now and then you hear someone got a quota bag easily is so that they could say “see! What game? There’s no game…” 😅 but yes I agree they should get paid for all sales
I don’t think SAs should be given commission on Birkins or Kelly’s because as you pointed out these bags sell themselves. Some people shop at H and do not want a quota bag so they may not want SA pushing those sales. Secondly the competition between SAs would get harder. They may push more expensive bags like exotics skins or more expensive leathers over a traditional Togo version. Lastly, clients don’t have to spend in all categories to be offered a B or K. I know a customer at H who is a school teacher and loves collecting H scarfs. She only buys scarfs and she has a Birkin. So it’s not true you HAVE TO buy pillows and tableware to get offered a quota bag.
@@Karin730 that’s an interesting outlook! I bet the competition would get more intense between the SA’s. It will be interesting to see what happens. If she gives me an update on anything I’ll definitely let you guys know 😊
I don't think hermes as a company would stay successful and profitable enough to continue to have the means to pay these people, or even operate as creatively as they do and put out the quality level they do, if people just went in for quota bags and all the other stuff had to be discontinued because it didnt sell. The brand would loae value fast and the quota bags would probably be less desirable as well. Idk, this is perfectly fine.
@@eris7070 yeah I don’t think they would do nearly as well if the game went away, but I still don’t know how I feel about it. LV for example out earns them year after year and don’t have quota bags. Same with Gucci and almost all other designer brands. BUT it does make them unique so idk I’m so torn 😅
Hermes should focus more on the items that people actually want rather than force sales associates to pressure customers to play the game to get the bag they want.
@@msbee4786 totally agree. Instead of making more of the other things that don’t sell as well, they could use that time to focus on making more of the things that do well. Although some could argue it would make them less valuable since they would be as rare.
I think that’s the fault of the company. Your business model should not be reduced to 2 bags thereby softly forcing consumers to purchase other items. I see so many people rack up on their prespend only to turn around to sell it. Not alll people do this but a lot do. Chanel BV LV etc….sells itself and does not have to tie into their bags. But I get it Hermes is a more traditional conservative brand that may not be the liking to a lot of people as compared to those other companies. Just my opinion
@@francinereap1736 totally agree. Like I said, the game is the game and if you don’t mind it then by all means play, and if you don’t like it don’t play it. But either way I still think commission should be earned. And yes LV doesn’t do things like this and they out earn Hermes. I also think it’s more of a luxury experience to go in and be able to buy exactly what you wanted right away.
The reality of the marketplace is that many Hermes items would NOT sell save for the Birkin/Kelly hype. Hermes fine jewelry is crap and does not stand up at auction like other houses. Tableware? Blankets? Shoes? Makeup? Their silks are beautiful, but much of the rest of the merchandise is meh.
@@anyaamasova6607 yeah I have to agree with you there. I think the shoes and scarves would still do very well but the other items wouldn’t sell very well 😅
I get what you are saying but Hermes allowed it to happen. I think it is shady for both the sale associate and customer. No game here if it happens it happens if not oh well.
@@Sweetlei-ni3ik yeah I think that’s the best way to go into as a customer. Don’t buy anything you don’t want, but hope you still get offered the chance the buy the bag you want
I’ve heard several times that they make you buy the at the cost of the bag before being offered one, if you’re already willing to spend that much then finding a resell would just mean getting the one you want faster, right?
@@sarcasmallover8999 yeah that’s true. You might end up spending that much anyway so getting it resell may be the better option. Just depends on if you want it new or not.
I just got my birkin 25 yesterday after waiting only for 5 months. I have had only 2 Hermes purchases in the last 7 years, a twilly and oran sandals years a go. So I don’t see a game being played. I don’t have a person SA and was helped by different SA’s. So where is the game?
@@ccloverc5822 oh that’s awesome! Yeah every now and then I hear things like this but for the majority of people, it’s not like that. And this is just what a Hermes SA is telling me.
@@ccloverc5822 it makes complete sense then! The European system and the UK system are much more fair. I love the way of shopping with my SA in the UK. It’s much more relaxed and I know after a year or so I will get offered the bag on my wishlist, and I don’t worry about how much I’ve spent.
@@moomin534 oh I’m sure they will. They can afford the best lawyers. But I do wonder if they will lighten up the game at all after the lawsuit is over.
@@zoecarterluxe maybe, but he said that the judge told them to not go through with the lawsuit since they were not doing anything against the law. I think the point was that they could buy a bag easily somewhere else. Since Hermès doesnt hold a monopoly position. Because they files a lawsuit based on something related to that.
@@Bird-d3q no because they need manager permission to offer the bag to a customer and the manager looks at the purchase history. I guess you could tip them both though 🤷🏻♀️
