Hey, my order just came today but the hdmi cord shown in the video is not included with the projector. I only have thr hdmi that connects to a laptop. Was the other hdmi cord supposed to come with the projector?
Dear customer, We are deeply sorry the HDMI adapter is not included. Sorry for the misunderstanding. Can you email our customer service to help you solve this problem? Here is email address of customer service: AuKingDirect@outlook.com Sincerely AuKing
There's no sound to your video, I don' t know what 3in1 cable you are using, if you gave the name of the company and which store to get it from it would be a big help.
Dear customer, Please don't worry, we will solve this problem for you. Could you pls email our customer service? Email address of customer service: AuKingDirect@outlook.com What device do you connect with projector? Phone or other device? Phone: Turn on Bluetooth on your phone. Computer: Enter settings of computer, select "high Definition Audio Device" or "the name of your HDMI adapter" for Audio. Firestick: Enter "setting" of Firestick and find "Display & Sound". Then select "on" for "navigation sounds" and select "Stereo(or PCM)" for "surround sound". What is your player? Can you please try RU-vid? Most projectors in the market are incompatible with Netflix, Prime and Hulu because of copyright. So the projector will have no sound when you play these applications. Sincerely AuKing
Dear customer, Contact the after-sales team to solve your problem via email address: AuKingDirect@vskingtech.com Contacting us is fastest and most efficient way to solve your problem. You have our promise to get an answer in 24 hours. Sincerely AuKing Projector Team
Hi! I have a Xiaomi Redmi Note 8 cell phone and I am interested in purchasing the AuKing Mini Projector 2022 Upgraded Portable Video-Projector. I wanted to know what cable/s I need to be able to connect the cell phone to the projector? I also need the audio output to be through a bluetooth speaker, what other adapter do I need? Thank you very much
Dear customer, Thank you very much for your attention. You can use the email address below to contact our customer service to get a screen for free. The email address of the customer service is: AuKingDirect@outlook.com For the speaker, please use a 3.5mm audio cable to connect it to the projector. Sincerely Projector Customer Service Team
Dear customer, Contact the after-sales team to solve your problem via email address: AuKingDirect@vskingtech.com Contacting us is fastest and most efficient way to solve your problem. You have our promise to get an answer in 24 hours. Sincerely AuKing Projector Team
Dear cusotmer An extra lightning to HDMI adapter or wireless HDMI dongle is needed when connected with a phone. (If you want to connect a computer, please use the attached HDMI cable to connect the computer to the projector) We're concerned that we won't be able to log in RU-vid in time to respond to your message. If you meet more questions, please free freel to contact our after-sales team via the following email address? The after-sales team will reply to your email within 24 hours and solve all the problems you encounter during use. Email address of the customer service is：AuKingDirect@outlook.com Sincerely Projector Customer Service Team
I had a problem downloading the app; it reads Web page blocked. Access to the web page you were trying to visit has been blocked in accordance with company policy. Then it said please contact your system administrator if you believe this is in error. How to contact system administrator when there's no information on how to do it?🙄
Dear Customer, Please increase the projection size by appropriately increasing the distance between the projector and the wall. Zoom only shrinks the projection size. Warm Prompt: Please select an HDMI cable compatible with your phone brand and model. More questions please do not hesitate to contact our customer service team to solve. Email address of the customer service is: AuKingDirect@vskingtech.com Sincerely Projector Team
Dear Customer, You can power the HDMI adapter cable with an external power supply. (such as plugging a cable into a socket) Warm Prompt: Please select an HDMI cable compatible with your phone brand and model. More questions please do not hesitate to contact our customer service team to solve. Email address of the customer service is: AuKingDirect@vskingtech.com Sincerely Projector Team
This will only work on android phones that support HLM. Only the most expensive android phones support HLM. Check with your service provider to see if your phone supports MHL. My Motorola does not support MHL so cable shown does not work.
Dear Customer, The name is 3 in 1 HDMI cable adapter. Please select an HDMI cable compatible with your phone brand and model. More questions please do not hesitate to contact our customer service team to solve. Email address of the customer service is: AuKingDirect@vskingtech.com Sincerely Projector Team
Dear customer, Contact the after-sales team to solve your problem via email address: AuKingDirect@vskingtech.com Warm tips: Due to HDCP copyright of Apps, Netflix, Prime Video, Hulu, etc. can only be played via TV Stick, Roku, etc. So the projector will have no sound or picture when you play these applications from your phone. Contacting us is fastest and most efficient way to solve your problem. You have our promise to get an answer in 24 hours. Sincerely AuKing Projector Team
Dear customer, Contact the after-sales team to solve your problem via email address: AuKingDirect@vskingtech.com Warm tips: Due to HDCP copyright of Apps, Netflix, Prime Video, Hulu, etc. can only be played via TV Stick, Roku, etc. So the projector will have no sound or picture when you play these applications from your phone. Contacting us is fastest and most efficient way to solve your problem. You have our promise to get an answer in 24 hours. Sincerely AuKing Projector Team
