How to create a new User in Dynamics 365 CE | User and security roles in Dynamics CRM 

thanks for the comments. Appreciate. You can also check out our video courses on courses.dynamics365academy.com/p/courses

You can check out our CE functional video course which contains customer service module - courses.dynamics365academy.com/p/dynamics-365-crm-functional-course-sales-customer-service The course is being updated as per the latest features.

To access Dynamics 365 applications, a user must have both a license and be assigned at least one security role. The license allows the user to log in to the application, while the security role determines what data and features the user can access within the application. Here's a more detailed explanation: License: A user must have a valid license to log in to Dynamics 365. The license grants the user the legal right to access the application. Security Role: Once logged in, the user's experience is governed by the security roles assigned to them. These roles define the level of access to the system's data and functionalities. Without a security role, a user might not be able to perform any actions within the application, even if they have a license.