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How To Deal With BAD Clients 

HM Massage
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Most massage sessions work out perfectly but there's the few that aren't the best, sometimes having to deal with some not so great clients. Here's a few tips on getting through the hour that may seem to drag on forever!
If only we really could Febreeze some clients...
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30 июл 2024

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Комментарии : 114   
@PUAlum
@PUAlum 4 года назад
I cannot imagine not showering before ....nor can i imagine being demanding! I so appreciate a good massage. You people (therapists) are "essential workers"! Take good care of yourselves!
@francescarose6449
@francescarose6449 5 лет назад
I’m only currently a student, but I had a session where I was completely belittled throughout, and it made me feel like giving up. Thank you for reminding me that one persons opinion is not fact. You are much appreciated!
@annemac8204
@annemac8204 6 лет назад
Great Video! I have been a massage therapist for almost 10 years.. just focus on the session and don’t take clients personally. Fantastic advice!
@memoir4you
@memoir4you 2 года назад
Yep I've had a lot of this over 19 years . Just recently I had a brand new client asking questions about my personal life & whether I cheated on my partner. Wtf?! This wasn't even a paying client, just a 20 mins massage promo. Then he complained to the guy I rented the room from & then tried to book in properly for a full body treatment! Unbelievable cheek. I totally agree with what you advised, many Thanks .
@mitsk2002
@mitsk2002 6 лет назад
Super helpful, as usual. Related to this - I would love to see you do a similar video about dealing with bad EMPLOYERS, as I have found the massage industry has an abundance of employers that take advantage of LMTs.Also, the beginning skit had me laughing out loud, lol!
@patrickphippspa584
@patrickphippspa584 5 лет назад
You're such a pleasure to watch Spencer. Thanks for your time and efforts. I appreciate you sharing you passion and skills!
@ellisonhamilton3322
@ellisonhamilton3322 6 лет назад
Well said. And good advice to anyone working in a customer service related profession. Unfortunately there are a lots of jerks out there. You just have to deal with them and move on. Keep up the good work Spencer.
@robertstone1299
@robertstone1299 6 лет назад
Hey Spencer. I've been a professional masseur here in Edinburgh for 21 years and I'm so inspired by you and your videos. The advice you give is right on the money.
@Pip1024.
@Pip1024. 6 лет назад
i love the way you explain the topic.....you are so soft spoken smart guy. wish to have a massage session with you someday
@saritaylor3648
@saritaylor3648 7 лет назад
Great advice and very relatable.
@jowelmarquez2107
@jowelmarquez2107 5 лет назад
I like the intro; its funny making the subject light-hearted. Thanks for sharing.
@jadathebutt7
@jadathebutt7 7 лет назад
Great tips! Lovin all your vids, thanku !
@siobhanwarden3697
@siobhanwarden3697 4 года назад
I love watching your videos!!
@chitoleoparte9313
@chitoleoparte9313 5 лет назад
You are right , thanks for the amazing video😍
@massageadvocate6853
@massageadvocate6853 5 лет назад
Hi Spencer! I enjoyed your video. Nice introduction, great tips, and that "drop the elbow on them" made me laugh!!!
@georgieboy9101
@georgieboy9101 2 года назад
As a client, the client also has the right to end a session if he is feeling uncomfortable. I agree some people can be weird but as a regular massage client I have found some therapist less then stellar. Therapist, who are using their phone while massaging, or who use the rolling stool to sit down a little too much. I also found it odd that going to high end spas where there are steam rooms, a swimming pool etc... you will most likely not get a good massage. It could happen but it is rare and costs three times as much if you just went to a massage clinic.
@MrAngryGorilla2000
@MrAngryGorilla2000 2 года назад
Sometimes you just have to be very assertive with rude or inappropriate clients. Had a guy come in literally asking if we give "FUN" massages? I was like WHAT DO YOU MEAN?! He was like you know I want the girls to have some fun with me...you know. I literally said WTF to him in front of my boss. My boss told him to leave and we don't provide those kind of services. I was so upset that day. LOL I'm usually a very mellow guy(easy target in extreme cases) you can say. Let's just say they eventually regret it. Plus I'm a tad short. Usually most clients I've had were great. There are a few really bad male massage therapists out there who give us a bad name too.
@christophroman9312
@christophroman9312 7 лет назад
you are a cool and very smart guy
@ElectroHouseProducer
@ElectroHouseProducer 2 года назад
I love this channel :)
@bellalimon
@bellalimon 5 лет назад
Hey, Thank you for the tips.
@pceli2009
@pceli2009 6 лет назад
You are Brilliant
@JamesBond-sp2xf
@JamesBond-sp2xf 7 лет назад
Spencer ist wieder am stizzle
@JamesBond-sp2xf
@JamesBond-sp2xf 7 лет назад
I think the "bad" clients represent only 0.00000001% of your clients because you know how to make people relax and happy.
@hekatonhejri
@hekatonhejri 6 лет назад
Really good advice for the starters :))
@truthpowerknowledge
@truthpowerknowledge 5 лет назад
Lol on the intro 😂 you should add the flirtatious client
@waodedirgahayuegerton2931
@waodedirgahayuegerton2931 4 года назад
Thankksss so muchhhhhhhh
@marilouth5044
@marilouth5044 5 лет назад
Thanks for sharing. I like to much your RU-vid Chanel.
@The_MobileYogi
@The_MobileYogi 5 лет назад
Thanks man...good stuff =]
@zhefeng2266
@zhefeng2266 6 лет назад
Love your videos. I am a certified tui na therapist
@ludwigvonn9889
@ludwigvonn9889 5 лет назад
7 billion people with pain issues... that just opened my eyes lol.. its true, we have all the clientele of the world...
@Lynn22823
@Lynn22823 6 лет назад
Thanks💟
@ReallifewithT
@ReallifewithT 5 лет назад
Thanks for a video on this topic I had to deny a client she was rude condensing she was stressed I understand that but when she would not wait for me to exit the room while she undress was a huge NO she had the nerve to tell me she is a therapist for 30 years she know what to do oh really so why are you undressing in front of me !
@veerdoz0
@veerdoz0 Год назад
Jjaja me encantó la intro. Presiosa está información. Es muy útil para la vida real
@leaharvey5201
@leaharvey5201 7 лет назад
Very interesting :)
@aishahamisi8274
@aishahamisi8274 5 лет назад
Thanks
@stacywilliams2574
@stacywilliams2574 6 лет назад
I just have recently started my internship and did my first client the other day . I got so upset cause she was so skinny I really didn’t have anything to work with and she just kept fighting. I asked her if everything was ok and she said it was but at the end of the massage they fill out a paper on how you did and stuff and she put I didn’t have smooth strokes and the pressure was a 3 out of 5. When she wanted light. I am so bummed...I was scarred going in and now it has just made it worse. Any advice? 😞
@roslyndantinori7313
@roslyndantinori7313 2 года назад
You have the right as a massage therapist to refuse a client .
@mikenelson1624
@mikenelson1624 7 лет назад
how and why did u choose this field ? how long have u been doing it? will do another body building show ?
@mahazzakmahazzak1966
@mahazzakmahazzak1966 6 лет назад
“Drop the elbow ... that will make them shut up “ so funny. I watched that a couple times. You seem like a great guy. I am getting medical massage and I worry if I am a good client for my massage. I let me massage therapist decide what we do and try not to whine when he massages sore places. But anything you can suggest would be awesome I do ask questions about types of techniques he uses and why (I do explain I just like to learn not that I doubt his ability. ) I just wonder if that is annoying so try not to do that very often.
@KoldingDenmark
@KoldingDenmark 4 года назад
Conversation during a massage? The first 10 minutes at the most. I prefer quiet sessions where only the hands are talking too keep me in the state of mind.
@Shinobi33
@Shinobi33 5 лет назад
The worst are flirtatious clients. Especially gay men. I kind just ignore them, smile, and just continue to massage. Some of them are just so persistent though. Like asking me to do the massage without the sheets. Of course I tell them no I'm sorry can't due to our policy. The good thing about most of these guys is that after 2 or 3 times of getting nowhere with me they usually don't come back. But they make me feel so uncomfortable though.
@Rapha2587
@Rapha2587 5 лет назад
Yeah right, 'cause you must be so irresistible... And what about "flirtatious" woman? I bet it doesn't bother you that much, it actually may even be a boost to your ego, right? Don't try to disguise your homophobia.
@HiThere-jl8uh
@HiThere-jl8uh 3 года назад
Ur hotty deal with it lmao
@raymondjblaze7761
@raymondjblaze7761 Год назад
😂
@tyebrown6348
@tyebrown6348 5 лет назад
Spencer is this a massage session and/or psych therapy? ... maybe they hit their appointments dates mixed.
@bb3ca201
@bb3ca201 4 года назад
If you were my massage therapist, I would be the best client ever.
@TheWhitePhoenix2
@TheWhitePhoenix2 7 лет назад
I always try to shower before I have a therapy session. I also try to be quiet during a session unless the therapist asks me a question. Is the latter part bad of me?
@janetplanet73
@janetplanet73 6 лет назад
TheWhitePhoenix2 no it's a not bad to be quite. As an LMT, I let the client take the lead in terms of conversation or being quite. When I get massage, I don't like to talk.
@randomuser1105
@randomuser1105 6 лет назад
Showering and staying quiet are good. You're on the right track.
@carmynhunt8070
@carmynhunt8070 6 лет назад
If your getting deep tissue you and the therapist need to communicate often about pressure, i use a scale of 1-10 and i like to have my clients at a 7 or what is known as the therapeutic edge, the sweet spot before it tips over into the OMG THIS IS FUCKING HELL!! Lol thats why its so import to communicate back and forth so you get the best results. Relaxation massage however is a light to medium pressure, so your therapist should establish suitable pressure for you at the beginning, this one you can fall asleep in. Remember Deep tissue is not a relaxation massage, and its also not ment to be painful contrary to what many clients believe, it just puts the client into a sympathetic state aka fight or flight. Deep tissue simply means accessing deeper muscles and its awesome thrown in with a little Myofascial release therapy
@lorettaknoelk3475
@lorettaknoelk3475 5 лет назад
TheWhitePhoenix2 me too! I wash mu hait and shower right before a massage
@JohnTheRecoilJunkie
@JohnTheRecoilJunkie 4 года назад
My therapist likes to talk because I tend to forget to breathe when she's getting really deep into a muscle. Just depends on what you want/need.
@autumnmeadows4079
@autumnmeadows4079 5 лет назад
Yep, people are people
@justingouveia1317
@justingouveia1317 6 лет назад
4 people are being rude. Not cool. Spencer is a good massage therapist!!
@TrEeLoVeRGG
@TrEeLoVeRGG 6 лет назад
There there *comforts Spencer*
@Mando_Leota
@Mando_Leota 2 года назад
Lol Guns n religion. Two of my favorite topics
@danfrost3043
@danfrost3043 5 лет назад
There are rude & ignorant people in all walks of life. There is always that hardcore of people for whom whatever you do, it will never be enough, whatever your profession. I imagine anyone who works in Retail or a Call Centre will tell you that. Happily they ARE in the minority as most are intellegent enough to know that being nice get's you much further. Never let one or two Dweebs ruin your day, they aren't worth it & life's too short.
@g1598
@g1598 6 лет назад
mate, a bad client totally turned me off remedial massage and eventually made me change career paths
@donntaviusgraves2348
@donntaviusgraves2348 6 лет назад
g1598 lol what happened?
@user-sd6zz2hm2u
@user-sd6zz2hm2u 5 лет назад
Why be a massage therapist then its bound to happen eventually🤦
@rain7096
@rain7096 Год назад
👍
@patrickqin
@patrickqin 7 лет назад
Do you do things any differently if the client has body hair? Can you do a video on it?
@HMMHarwood
@HMMHarwood 7 лет назад
Patrick Keown yeah definitely!
@MysticHyppie
@MysticHyppie 6 лет назад
I used LOTS of oil, and massage in the direction the hair goes
@piollaceable
@piollaceable 4 года назад
try a body lotion
@Cerulean0987
@Cerulean0987 3 года назад
Weed wacker or hedge trimmer?
@rambow-zebra3885
@rambow-zebra3885 5 лет назад
Lol at the start
@johanneshalberstadt3663
@johanneshalberstadt3663 6 лет назад
I know that's a weird thing to say, but you have cute eyelids!^^
@mikeriley242
@mikeriley242 6 лет назад
Where's your office
@melindabalog7883
@melindabalog7883 4 года назад
Yeahhh.. Ich liebe dein Videos!!! 😘 I Work in Austria in hotel SPA after starting 1 minit, sam people says me, " I will deaper.. you can give for me werry strong deep massage“ and I say ok. .. i have now started, warming up, later doo deeper. ( I Hate this.. I am not sportmassagiest for Iron Mans 😓.)
@seagypsiesbellydancers3047
@seagypsiesbellydancers3047 3 года назад
My problem is that clients think they are the only client, they don’t realise that when they run late the effect they cause or just cancel at the last minute. How do you cope with flippant clients, last minute cancellation please? X
@dphilipson
@dphilipson 3 года назад
they pay you for an hour of your time and skill. I'm going to be a student and learn MT soon! but as a customer, I assume and would agree that the hour i paid for means if i am 15 minutes late, i get a 45 minute massage. its just being an adult.. i know life happens but if you have good communication then really its your choice.
@timberwaters
@timberwaters 3 года назад
How about the ones who talk about their private company jets, vacations, but only buy packages (reduced price massage- comission here) and don't tip. !!!!
@nirradekimrac4277
@nirradekimrac4277 4 года назад
Why are towels used to cover the body when giving a massage. I lwant to feel the massage therapist hands not the feel of the towel rubbing on me... Is it wrong to prefer and request that the therapist remove the towel... I want to feel his hands on my body
@raymondjblaze7761
@raymondjblaze7761 Год назад
How often u get massages 😂😂😂😂
@oconaddify
@oconaddify 7 лет назад
The music sounded creepy. Very fitting for the "End The Session" topic. Speaking of music, if u wanna make a video sound comforting, pick music that's in E flat Major. E flat Major sounds sweet and has comforting and heroic characteristics. Music theory is my thing.
@HMMHarwood
@HMMHarwood 7 лет назад
oconadamify okay thats actually really helpful advice! Thanks! :D
@oconaddify
@oconaddify 7 лет назад
NO PROB!
@firespawn0006
@firespawn0006 5 лет назад
😘
@saritaylor3648
@saritaylor3648 6 лет назад
Hun where did u get your head rest covers please??????
@galician7152
@galician7152 5 лет назад
I had sometimes clients which keeps their phone in their hands while I am doing my massage. Feels very ungrateful. What would you guys do?
@trashytrevino
@trashytrevino 5 лет назад
lai Cheng I tell clients to turn off or put it on vibrate and leave it in their pocket or purse when I do my consultation. If someone says, I have a babysitter at home with small ones for emergency’s. I will let them have it near by on a counter. I had a client with a phone that kept checking her Facebook during a section 🙄
@camajespa
@camajespa 4 года назад
If you work on your own, remember that YOU are the boss! write your policies and make sure your clients respect them. if they disagree, they'll find another MT! how disrespectfull people can be with these smartphones nowadays!
@user-yt8zr8qh8s
@user-yt8zr8qh8s 3 года назад
You’re the LMT. You’re always in control no matter what the client says or thinks. The customer is NOT ALWAYS RIGHT! Plus with the phone in their hands there’s a possibility they’re really recording. Just tell them to put it on the counter on Silent, Do Not Disturb, Airplane Mode or OFF. You need to be comfortable as well while you work
@michaelciccone2194
@michaelciccone2194 3 года назад
In this day and age.young men are slobs. Still living at home and mom has to do everything .. LItle Johnny including telling him to take A SHOWER.
@JustinGarfield1
@JustinGarfield1 Месяц назад
Clients: I want deep tissue. No too deep. Oh now too light. Now too deep. Now too light. Me: yes. Yes. Yes. Yes. Yes. Bye
@jimkreider9997
@jimkreider9997 3 года назад
Can you imagine that? Good grief are people that gross? Can't they have showers at the shop and make them use it before the massage?
@kirstyanncbabano1925
@kirstyanncbabano1925 7 лет назад
Sometimes client stinks 😷
@HMMHarwood
@HMMHarwood 7 лет назад
kirsty ann C babano. 😂 thankfully only rarely!
@raymondjblaze7761
@raymondjblaze7761 6 лет назад
kirsty ann C babano i like the smell of booty
@quietone748
@quietone748 6 лет назад
I HATE grilled cheese feet..... people, please wash your feet before you get a massage.
@JustinGarfield1
@JustinGarfield1 Месяц назад
Lmaooooo
@didocomeback
@didocomeback 7 лет назад
How do you deal with sexual harrassment? Idk about you but it's so hard for women. And these people dupe you only towards the very end even if they behaved at the beginning... :(
@TheWhitePhoenix2
@TheWhitePhoenix2 7 лет назад
batshebaforpresident most of the the LMTs I know if they get into that situation usually terminate the session and ask the person to leave.
@lorettaknoelk3475
@lorettaknoelk3475 5 лет назад
batshebaforpresident guys start with inappropriate complimenting. What do girls do?
@kirstyanncbabano1925
@kirstyanncbabano1925 7 лет назад
Hehehehe 😂😂😂
@hugznotdrugs2
@hugznotdrugs2 7 лет назад
Oh hell no. Tell them to go take a bath and come back later.
@Jesuskee
@Jesuskee 6 лет назад
Dirty clients ? 😂😂 wow
@leovuitton9117
@leovuitton9117 6 лет назад
Lol I don't like things that clean 😂
@raymondjblaze7761
@raymondjblaze7761 6 лет назад
Leo Vuitton i love the smell of booty
@zthethundergodz420
@zthethundergodz420 6 лет назад
He wearing a biggie shirt
@jmondragqueen
@jmondragqueen 6 лет назад
if i got a client who smelt bad, i would end the session there and tell them to go shower...
@randomuser1105
@randomuser1105 6 лет назад
Lol. You can't say to a client, "You smell like feet and ass. Get out." The most you could do is tell them to take a warm/hot bath/shower before a session to loosen up their muscles.
@TheatreofSymphony
@TheatreofSymphony 6 лет назад
Which is why I work with aromatherapy 😂
@lorettaknoelk3475
@lorettaknoelk3475 5 лет назад
Jessica Montarge I would use body scrub snd handle that at the beginning with hot towels
@jerryice6532
@jerryice6532 5 лет назад
@@TheatreofSymphony 😂😂 imma Sports Massage Therapist, at times they have to come to me smelling that way. I got used to it tho
@camajespa
@camajespa 4 года назад
@@randomuser1105 of course we can say it! if they are enough disrespectfull to you to come stinking bad on your massage table, then you can say something. but most of us MT, don't feel secure enough to do it the rude way, we often choose the soft way to say it. but if it happens twice, how will you manage? I know a friend of mine, he's telling his clients laughing loud: god! you smell so bad! you wanna kill me? usually it works well for him...
@user-yt8zr8qh8s
@user-yt8zr8qh8s 3 года назад
I understand where’s he getting at but unfortunately it’s not so black and white When it comes to “rude” clients there is also a line that they just can’t cross either. Respect goes BOTH ways. Remember the client came to see the Massage Therapist NOT the other way around. A client is NOT ALLOWED to tell the therapist how to do their job In this day and age you can’t please everyone and when you can’t just brush it under the rug then it’s for the better interest of the therapists to exercise their right to refuse service. You Don’t ever want to put a LMT in an uncomfortable and unhappy position. Clients get the right to pick their therapists and guess what: massage therapists can do the same thing to clients.
@LuisTorres-uh7sv
@LuisTorres-uh7sv 3 года назад
Take off the cap. So what you're losing hair. Handsome anyway. To me, the big deal is: I've become a better therapist learning from you.
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