Happened to friend of mine, however, he supplies and fits kitchens. Had a few jobs were he had spent several hours on the designing only to find the customer had then gone to B&Q or Wickes with his design. So he started giving the potential customers slightly altered lists for the products and cabinets needed. He said the worst of it was after submitting a design a woman phoned him and said “these dimensions and cabinets you recommended don’t fit” after she’d used his design. BRILLIANT VIDEO
And that’s the problem with customers! I’ve just had a guy ring me saying he had a failed mechanism, but didn’t know what part he needed he asked if I could help identify it.....ermmmm no
It's a rare bonus these days if I get a customer that doesn't take the piss. I love the work - hate the customers. I had one recently, who wanted 6 mortice locks changed and 4 locking handles fitted on their £700k, 5 storey mill conversion. I spent an hour sizing the job up, another half hour explaining everything that needed doing and another half hour (or longer) making up and printing out a quote. I put it in the post and a couple of days later, the woman rang me up and said she'd ordered all the materials from eBay, because they were cheaper, so she'd only be paying for labour..! I told her that she'd have to sign a legal indemnity form, saying that if they had a fire and her and her family all died, because the locks failed and they couldn't get out, it wasn't my fault, because I didn't know where the locks had come from.
I’ve had more or less the same job today, big HMO converted house needed mortice euro sashcases fitting from scratch including cylinders and handles as well as door closers and bathroom locks.....in total 15 rooms needing doing, and of course he had all the door furniture 🙄 just wanted them fitting, reckoned I should do it all for £400-500 😂😂😂😂 unreal
Would it be best to limit the details as much as possible on quotes so they cant search things if they are unaware of the very particular spec they require, then there could be a written sentence to say that all parts are selected to meet insurance, certain safety standards and certain attack resistance where possible? It would also mean its not easy for them to give to other ls to get quotes quickly cus heres the thing if you spend hours making a quote then any ls can definetly undercut cus they dont need to spec up fully from scratch
You really have no idea how stingy they are. 90% of the jobs I've been on the first thing they ask is "How much?" That's the very first thing they ask. Then when you give them the options they ALWAYS chose the bottom of the barrel cheap as shit lock that will break on them a year after fitting it. There's no such thing as cheap security, only cheap customers then when they get robbed they scratch their heads and ask "How could this have happened? I only bought a new lock a few weeks ago!".Tight asses!
Ive had this before when the customer wants you to snap the lock out so they can blame you when its not working of course it was working before you touched the door, well done mate.
If I have to order a mech in then I always take a 50% deposit just so that if they call me to say they don’t want the job doing anymore, I’ve covered the cost of my overnight gearbox and the cost of the new one ordered.
You’re 100% right on this, normally I’m too trusting when it comes to customers and I’m guilty of letting the niceness of the house fool me, but deposits will be taken from now on.
Some good stories there, I guess taking a deposit is the best way round this. I take £50 or so on a gearbox. You can't carry every part that was made on the van I often find myself going back to fit the replacement kit with the parts order almost or already paid.
I honestly think it's 50/50. 50% of people are genuinely skint. The other 50% would rather spend on cigarettes, alcohol, online gambling and bidding for random shit on ebay
😂😂 Love this 😂😂. It's good that you can laugh about these situations bud!! But to be honest it's the best thing to do. We'd all be in prison together doing life if we didn't 😂
Loving these videos, great story teller and very informative. I was just wondering (to any locksmiths in the comment section) How you got started in the trade, I'm looking to do a beginners course in hope that will get me a trainee position. Is this a common path?
Keep your eyes peeled in the next month or so I will be running a training course, I will be doing a promo video so subscribe to my channel and you will see it in the coming weeks
@@FortressLocksmiths I’ve been binge watching your vids. The girlfriend is a bit weirded out by my recent lock interests. I bought some of the clear practice locks to pick and that’s really got her worried 😄 It’s all a bit overwhelming, looks like some real skill is involved, but everything worth doing is tough. Cheers dude!
I honestly couldn’t believe my eyes 😂😂 absolutely knew what they were up to so started rhyming off wrong measurements ‘yeah that’s a 45 backset twin spindle blah blah’ 🤣🤣🤣
have to watch the ones with keys locked in a merc.or bmw. dead locked. when you get there, there is 4 of them around with wires down through doors leaving marks. at which point i say. leave you to it then.
They will indeed pal, went to one other day where they had ‘lost’ their keys, got there the handles were already off....said to them was this door working before you ‘lost’ your keys cause you know I’m going to find out once the cylinder is out 🙄🙄
Customers dont know.. they should have said, I tried and failed lol... but If it were me, and If the door opens outwards, you should have just removed the hinge pins and take the door off.
