Comet is an abrasive bleach cleanser and can often scrub through some of the hard burned sugar. Since it is a bleach, it does need to be thoroughly cleaned off once finished, and the machine is perfectly safe to use after cleaning. Bar Keepers Friend can also be used since it's an abrasive powder cleaner, but it does need to be thoroughly cleaned out since it's acid based (the EWG rated it as being just as toxic as Comet). Grill bricks are similar to the blue scrubbing pad we used, so those are another option if you have them on hand.
After watching TikTok videos of how to make cotton candy from other sources, this video comes in handy to those that actually tried it. Trusting TikTok videos will lead to a shortened life or lost friends. Next you will make a punch in a toilet bowl for your next party, or cotton candy in a dryer.
We're glad we could show a safer process that you can trust! I don't think anyone would want cotton candy from a dryer anyway, and getting that drum up to the 3,000RPM or so that's needed to spin the candy could result in a large dryer-shaped hole in the wall.
I went a bit nuts and took a Dremel with a wire disc brush to the head. It certainly took off the hardened sugar, but yeah, I scratched the ever-loving crap out of it. Is it ruined? What should I look out for?
If the scratches are shallow enough, you may be able to burnish them out with a piece of aluminum stock and then give the surface a thorough cleaning. It should still be usable.
Thank you for your video. Once the machine is wound up, sugar escapes between the hole and the cup. I have a gap between the two Is there a seal between the two? I didn't get the impression when I disassembled.
The sugar is supposed to spin out of thin slots around the edges, but if there is too large of a gap then sugar crystals can also get through. If you contact our customer support team, we can send you a guide showing an easy way to straighten out a bent top plate: vivo-us.com/pages/support
We're sorry the screws are giving you trouble! Try warming up the machine for 20 to 30 seconds. This will usually soften sugar in the threads enough to let them come loose. If that doesn't work, please contact our customer support team: vivo-us.com/pages/support
I just got a machine and I’m not 100% sure on what voltage I should have it set to. I had it at 100 and it just spit all the sugar out and barely made any cotton candy. I waited about 10 minutes for it to heat up as well. Any advice?
The voltage should be showing between 100V and 120V on North American power systems, so that's at least correct. If the sugar is being mostly lost in the bowl, it's possible the top plate is deformed and letting it fly out before melting. Please contact our customer support team and we'll see what we can do to help: vivo-us.com/pages/support
To clean out the holes, first warm the machine for 20 to 30 seconds to help soften the sugar and remove the screws and top plate. With those parts removed, allow the machine to continue heating for a few minutes so the sugar in the holes can spin out. While that's clearing, you can drop the screws into a cup of hot water and then brush them clean once they've had some time to soak.
A stripped out screw might need some heat and a screw extractor bit on a power drill. Our customer support team may be able to give some additional ideas and options if needed: vivo-us.com/pages/support
The screws are M4x10mm with flat heads. If the machine gives you any more trouble, please contact our customer support team and we'll be happy to help: vivo-us.com/pages/support
I get sugar built up all along the bowl. It creates a solid ring too. I take a fork to knock off the ring, but some of it is so stuck, I don't know what to do. It doesn't create any issues but looks bad. Any advice?
We're sorry, but there unfortunately isn't anything that can be done to prevent this. As the head spins at high speed, some of the melted sugar forms droplets along the edges that fly out and stick to the bowl. The ring of sugar does become easier to remove or even falls on its own when it builds up enough, and this can be crushed and re-used once to make more cotton candy (sometimes called the "mystery flavor" if it becomes a mix of sugars). Any that's left stuck to the bowl will rinse out with hot water when you're finished using the machine.
You can knock the sugar off the bowl very easily, as long as is the first thing you do when finish spinning and while is still hot. I use the metal scoop and it falls right off in seconds. Key is do it while hot.
I followed these steps and the wire brush scratched the spinning head. It appears to still work, but now I am getting the cotton candy collecting around the rim of the spinning head and twisting into tight spirals as it comes out. You say to clean it with water about every 20 minutes. Do I wait awhile before pouring in more sugar to make sure that is dry?
The water inside the head will evaporate almost immediately from the heat, so letting it warm back up for a minute and wiping some water out of the bowl with a cloth will be enough before continuing. The wire wheel does unfortunately leave some scratches in the aluminum, but if there's a lot of very hard burned sugar, it's the quickest way to remove it. If the cotton candy isn't able to come out from the edges normally, check to make sure there wasn't also burned sugar on the bottom of the plate which could be clogging the very thin slots.
So I tried this on my machine and at first I thought “this is great I finally found an easy way to clean the hardened sugar off”. Well after doing this it took the anti stick layer off and made tiny grooves in the metal. Now the sugar burns easily and after only 5 cones it builds up so bad I can’t use it. It’s like it builds a weeks worth of burnt sugar in a matter of minutes. Take this video down, this method ruined my machine and now I have to buy a whole new head. Thanks alot!
@Chris Miller I can't believe they have this method posted as the way to deep clean. It's irresponsible of the company to encourage everyone to destroy their spinner heads. This is crazy..
Please help me , after making cotton Candy it start to shrink and become sticky within 10 seconds, , people say humidity problems , but i try to make every season winter, rainy, summer, indoor outdoor since year still candy start dripping down within few seconds and can’t be able to pack because it became sticky, Anyone have an idea what will be the problem please reply 🙏
Cotton candy absorbs moisture from the air like a sponge unfortunately, so it can melt very quickly in high humidity. On days like that, all we can recommend is making it indoors in an air conditioned environment (keep a dehumidifier running if necessary) and then bagging it right away.
We're sorry the cotton candy isn't coming out correctly! Has the inside of the head been kept clean and free of burned sugar buildup? Also, was the air very humid while making the most recent batch of cotton candy?
It will likely be slower than the wire wheel, but yes, that should work. Just be sure not to scrub it in too hard, so it only takes off the layer of burned sugar.
The plate on top has very thin slots around the perimeter, no larger than a couple sheets of paper in thickness. The slots allow the melted sugar through while being too thin for sugar crystals to escape.
I am so trying this I felt this way too. It use to run so great and is now so slow. I feel the power is less too Idk how to fix that. The voltage used to be higher. I am frustrated every bubble I have bought has broken every season. I felt like they are supposed to last use the box and take special care removing and replacing the bubble when cleaning has to cause it to weaken. I wish I didn't have to replace every season :( I love this machine and need it to last I don't want to have to buy a different brand. Let me know tips and tricks with the bubble too, please.
We're sorry the machine's been giving you trouble! If cleaning isn't fixing the problem, please contact our customer support team for further assistance: vivo-us.com/pages/support The bubble covers shouldn't be breaking from normal use. We have a video showing how best to install and remove them, and we hope it helps: ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-1VLjmajhNlY.html
If the screws are stuck that hard, it's possible replacement parts will be needed. Please contact our customer support team and we'll see what we can do to help: vivo-us.com/pages/support
We're sorry the machine is having this problem! The machine should be able to stay clean by pouring a little water through the middle every 20 to 30 minutes, but if it's burning quickly, please contact our customer support team for help: vivo-us.com/pages/support
